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Citadines Connect Georgetown Penang

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No 202 Lebuh Noordin, George Town, Penang Island 10300 Malaysia
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Traveller (68)
Room & Suite (41)
Pool & Beach (7)

About

#150 of 617 hotels in Penang Island
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Citadines Connect Georgetown Penang is Ascott’s first Citadines Connect brand of business hotels in Penang. It is located in Georgetown, a designated UNESCO World Heritage Site in Penang.
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David Tristan wrote a review Nov 2023
Singapore, Singapore726 contributions90 helpful votes
I’m a big fan of small boutique hotels, everyone in the hotel is friendly and smiles everywhere, room was comfy and the right size for one person or two. Close to Gama supermarket and 1st Avenue Mall. If you take the airport bus 401, hotel is within minutes walk from the bus stop @ Komtar Special shout out to Ms Rita Ooi and Mr Naufal who went beyond and above for guest satisfaction.
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Date of stay: November 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Boon Kae Lee, General Manager at Citadines Connect Georgetown Penang
Responded 1 week ago
Hi Guest, Thank you for your kind words! We're thrilled to hear you enjoyed your stay at our boutique hotel. Our team takes pride in providing a friendly and welcoming atmosphere. We're glad you found our location convenient and that our staff, especially Ms. Rita Ooi and Mr. Naufal, made your experience exceptional. Looking forward to welcoming you back on your next visit! Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Donald T wrote a review Nov 2023
Seaforth, Australia18 contributions24 helpful votes
It is a nice place to but they have a lot to learn about customer service. My wife and I were given a room with twin beds even though our booking was made for a married couple. Our room had no windows. I did not know that such rooms existed other than in Coober Pedy where the hotel is under ground. There was very little choice for breakfast and what there was, was delivered cold. After breakfast there was no cafe or restaurant or room service. There were coffe making facilities 24 hours per day. On the plus side when we really need help because our tour company failed to pick us up to take us to the airport on our last day the hotel staff were there to get grab bookings for us and to get our luggage in the cabs. Without them we would have missed our flight out of George Town.
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Date of stay: November 2023
Value
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Trip type: Travelled with friends
Room Tip: You will have to go out for lunch and dinner.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Boon Kae Lee, General Manager at Citadines Connect Georgetown Penang
Responded 2 weeks ago
Dear Guest, We are sorry to hear about the challenges you faced during your stay. It sounds like there were some unexpected disappointments with the room allocation, breakfast, and lack of dining options. However, it's great to hear that the hotel staff stepped in to assist when your tour company fell short, ensuring you made your flight on time. Your feedback is valuable and I hope the hotel takes this as an opportunity to improve their customer service and amenities for future guests. Sincerely, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jade Rabbit wrote a review Nov 2023
Singapore, Singapore13 contributions
Hotel is well located to numerous street markets, shopping malls, and local eateries. Sadly the hotel needs improvements such as breakfast and room make-up efficiency. Overall a pleasant stay but hope for better experience on future stay.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Boon Kae Lee, General Manager at Citadines Connect Georgetown Penang
Responded 3 weeks ago
Hi Murphytay, Thank you for taking the time to share your feedback with us. We appreciate your positive comments regarding our hotel's convenient location near street markets, shopping malls, and local eateries. We understand that your experience was not flawless, and we sincerely apologize for any inconveniences you may have encountered. Your concerns about breakfast and room make-up efficiency are duly noted. We are committed to continuously improving our services, and your feedback is invaluable in helping us identify areas that require attention. Rest assured that we will address these issues with our team to enhance the overall guest experience. We value your patronage and hope that you will consider staying with us again in the future. We are committed to delivering an even better experience, and your feedback serves as a valuable tool in achieving that goal. Once again, thank you for choosing our hotel, and we look forward to the opportunity to welcome you back for an improved and more enjoyable stay. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Richard H wrote a review Sept 2023
1 contribution
Road work right outside my room from 10pm til 4am. This is a old 2 story provincial building along a small side road. Specifically — a jackhammer jackhammering, a sump pumping drain water and bobcat tractor throwing asphalt around right outside… all outside my window throughout the night made it impossible to sleep. I called several times to the front to request assistance and was told only they would work on it. Really this is a lovely hotel, clean, friendly staff, nice rooms but I will not stay here again after this experience.
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Date of stay: September 2023Trip type: Travelled on business
Room Tip: Avoid — staff and management have no control over road work outside the property. You will not sleep
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Boon Kae Lee, General Manager at Citadines Connect Georgetown Penang
Responded 21 Sept 2023
Hi Richard, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced due to the roadwork that took place all night outside your room. We understand how frustrating and disruptive such an experience can be, especially when you're looking forward to a peaceful night's sleep. We're truly sorry that your stay was marred by the noise from the jackhammer, sump pump, and bobcat tractor. We strive to provide a comfortable and relaxing environment for all our guests, and it's clear that we fell short in this regard during your stay. We appreciate your efforts in reaching out to our front desk for assistance, and we're sorry to hear that their response did not meet your expectations. We will review this incident with our team to ensure that such issues are handled more effectively in the future. We're glad to hear that you found our hotel otherwise enjoyable, with clean rooms, friendly staff, and a pleasant ambiance. Your feedback is invaluable to us, and we will use it to improve our services and prevent similar situations from occurring in the future. We hope you will reconsider staying with us in the future, giving us another opportunity to provide you with the outstanding experience we aim to offer all our guests. If you do decide to return, please don't hesitate to reach out to us directly, and we will do our utmost to ensure your stay is nothing less than exceptional. Thank you once again for sharing your feedback, and we hope to have the chance to welcome you back in the future. Warm regards, Kae Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Yuliani A wrote a review Sept 2023
Bandung, Indonesia25 contributions44 helpful votes
Very good new hotel. Good location Friendly and helpful staff Nice room ambience, with minimalist design Bright and clean Full amenities with nice bath shower soap. Free good coffee Complete tv channel, including EPL live Comfortable bed and pillows
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Boon Kae Lee, General Manager at Citadines Connect Georgetown Penang
Responded 17 Sept 2023
Hi Yuliani, Thank you for taking the time to share your review! We're delighted to hear that you had such a positive experience at our new hotel in central Georgetown Penang. It's great to know that you found our location convenient and that our staff were friendly and helpful during your stay. We take pride in our minimalist room design and are pleased that you appreciated the room ambience, cleanliness, and the full range of amenities, including the bath shower soap. We understand the importance of a good cup of coffee, and we're thrilled that you enjoyed our complimentary coffee. Additionally, we strive to provide a wide selection of TV channels, including EPL live, to ensure our guests have entertainment options. A comfortable bed and pillows are essential for a good night's sleep, and we're glad you found them to your liking. Your feedback is important to us, and we look forward to welcoming you back to our hotel in the future. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. Safe travels! Best regards Kae Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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EmmyAsh wrote a review Sept 2023
Kuala Lumpur, Malaysia1 contribution
Check in Sept 1 to check out Sept 2. The moment we arrived and with warm welcome by your doormen and receptionist really make our day. We been taking care professionally by Mr Naufal who serve us great coffee while waiting for our room ready. Later he show us our room and he also sharing about the hotel history. Am really surprise to see our room well prepared and millions thanks for setting up our bed with Happy Birthday wishes, lovely swans & red roses plus slice of birthday cake too. We enjoy our stay with Citadines even its a short visit to Penang but the services and hospitality that we received from excellent staff is remarkable. Citadines you have well trained staff and especially Mr Naufal. From Ashar Othman (former Director of Recreation of Mandarin Oriental KL - Room 241 - Booked by Salmiah Osman (Wife) 🥰
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Date of stay: September 2023
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Boon Kae Lee, General Manager at Citadines Connect Georgetown Penang
Responded 5 Sept 2023
Hi Mr Ashar Othman, Thank you so much for taking the time to share your wonderful experience at Citadines! We are thrilled to hear that you had an excellent stay with us and that our team, especially Mr. Naufal, made your visit memorable. We take pride in our commitment to providing exceptional service and ensuring that every guest feels welcomed and valued. It's heartwarming to know that you appreciated the warm welcome, the coffee service, and Mr. Naufal's informative assistance during your stay. We are delighted that the birthday surprise we arranged for you brought joy to your special day. Creating memorable moments for our guests is something we cherish, and we're pleased that our efforts were well-received. Your kind words and praise for our well-trained staff, especially Mr. Naufal, are greatly appreciated. We will make sure to pass along your compliments to him and the entire team. Your feedback motivates us to continue delivering exceptional hospitality. Thank you for choosing Citadines Penang for your stay, and we look forward to welcoming you back in the future. If there's anything more we can do to make your next visit even more memorable, please don't hesitate to let us know. Safe travels! Best regards, Kae Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jac T wrote a review Aug 2023
Yeppoon, Australia1 contribution
Really enjoyed our stay at Citidines. The beds were super comfy, the air conditioner was awesome and the staff were friendly. It is very clean and new. The hotel is very close to a few shopping malls as well as in easy walking distance to street art and street eats. We really enjoyed the gym and while we didn't use the pool it looked lovely and inviting. Would definitely stay again should we go back to Penang.
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Date of stay: August 2023
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Boon Kae Lee, General Manager at Citadines Connect Georgetown Penang
Responded 31 Aug 2023
Hi Jact, Thank you for taking the time to share your experience at Citidines! We're thrilled to hear that you had a wonderful stay with us. It's great to know that you found the beds super comfy and the air conditioner efficient – we believe in providing a comfortable and relaxing environment for our guests. We're glad you found our staff friendly and helpful, as guest satisfaction is a top priority for us. It's also fantastic that you appreciated the cleanliness and modernity of the hotel. Being situated close to shopping malls and within walking distance to street art and street eats indeed makes Citidines a convenient choice for exploring the local scene. We're delighted that you enjoyed the gym facilities and the inviting pool area, even though you didn't get a chance to use the pool this time. Should your travels bring you back to Penang, we would be absolutely thrilled to welcome you again and provide you with another fantastic experience. Thank you for your kind words and for considering us for your future stays! Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ski_Tourist wrote a review Aug 2023
London, United Kingdom43 contributions100 helpful votes
Hotel was beautiful and rooms and pool were spotless and elegant. Far better than we expected for the price. The filtered drinking water taps are a great initiative and free coffee is a nice touch. The only niggle was that reception staff were bizarrely unwelcoming without a single smile at check in. We also had a leak in the middle of the night (water dripping on our bed from the ceiling at 3 in the morning). We mopped it up as well as we could in the night and when we told reception the next morning the response was a request for us to move room to facilitate the contractor to repair it. No empathy or apology at all for the disruption or the sleepless night or the wet bed! I am not sure if the cultural expectations of hospitality and the receptionist role are just different in Malaysia or if it was a language barrier in English? In contrast to reception the doormen were incredibly smiley, friendly and helpful as were the housekeeping staff. Breakfast comes as specific sets and is brought in from outside the hotel. None of the sets was great for us and requesting items from different sets caused consternation at reception so personally I would probably skip breakfast and go to a nearby cafe if I stayed again, although I think the Asian options are much better than the western ones and seemed to be more enjoyed by the guests who had them than the western sets were. I would highly recommend this hotel which is beautiful and very good value. The ceiling leak was a very random occurrence that could happen in any property. If reception staff had been a bit friendlier and more hospitable it would have been by far the best value (price to quality) of the many hotels we have stayed at in the past 2 months of travels but even as it was we would go back again happily.
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Date of stay: July 2023
Value
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Boon Kae Lee, General Manager at Citadines Connect Georgetown Penang
Responded 20 Aug 2023
Hi Ski_Tourist, Thank you for taking the time to share your detailed feedback about your stay at our hotel. We're thrilled to hear that you found our property beautiful, with spotless and elegant rooms and pool facilities. It's wonderful that our amenities exceeded your expectations in terms of value. We sincerely apologize for the less-than-welcoming experience you encountered during check-in and for the inconvenience caused by the leak in your room. We understand how important a warm reception and prompt resolution of issues are to our guests. We regret any confusion or lack of empathy you perceived from our reception staff. Rest assured, we are taking your feedback seriously and will work to ensure that our team's behavior aligns with the high standards of hospitality that we aim to provide. Your positive comments about the doormen, housekeeping staff, and the overall quality of the hotel are greatly appreciated. We're pleased that despite the challenges you faced, you would still recommend our hotel based on the overall experience. We value your patronage and your feedback, which helps us improve and refine our services. We hope to welcome you back again and provide you with an even better experience in the future. If there's anything else you'd like to discuss or if you have further recommendations, please don't hesitate to let us know. Sincerely, Kae Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hidayah Gan wrote a review Aug 2023
Kuala Lumpur, Malaysia1 contribution
The hotel is very modern and very clean. Convenient since its really in the centre of the town. Walking distance to all the tourist destination. Thanks to my friend who booked it for us. Mr Alton Mark.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Boon Kae Lee, General Manager at Citadines Connect Georgetown Penang
Responded 12 Aug 2023
Hi Hidayah, Thank you for your wonderful review! We're delighted to hear that you had an awesome experience during your stay at our modern and clean hotel. It's fantastic to know that our central location made it convenient for you to explore the town's tourist destinations within walking distance. We appreciate your friend, Mr. Alton Mark, for choosing us and we hope to have the pleasure of welcoming you back in the future. Safe travels! Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JungenNYCSG wrote a review Aug 2023
New York City, New York52 contributions22 helpful votes
+1
Extremely glad that we tried out this hotel for the first time! Staff has been very hospitable and the rooms are modern within a 3-storey refurbished shop houses with elevator to the upper floor rooms & swimming pool & gym. There’s a Nice outdoor pub with good music for one to relax & unwind as well as good massage shops that are just a stone throw away. Highly recommended for travelers looking to experience the heart & soul of Penang!
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Boon Kae Lee, General Manager at Citadines Connect Georgetown Penang
Responded 6 Aug 2023
Hi Jimmy, Thank you so much for choosing our hotel and sharing your wonderful experience! We're thrilled to hear that you appreciated our new and clean rooms, as well as the central location. It's fantastic to know that our staff's hospitality made your stay even more enjoyable. We take pride in our modern facilities, including the swimming pool and gym, and we're glad you found them convenient. It sounds like you had a great time exploring the nearby outdoor pub and massage shops, adding to the overall enjoyment of your trip. We truly appreciate your recommendation and look forward to welcoming you back for another heartwarming stay in Penang! Safe travels! Best regards, Kae Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$58 - US$88 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
143
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CITADINES CONNECT GEORGETOWN PENANG (R̶M̶ ̶8̶1̶2̶) RM 266: UPDATED 2023 Hotel Reviews, Price Comparison and 134 Photos - Tripadvisor