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Hotel Jen Penang

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Hotel Jen Penang
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1,698 Reviews from our TripAdvisor Community

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Showing 1,459: English reviews
Singapore, Singapore
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW

The hotel is right in front of the bus terminal. Very convenient to even hop on to the free shuttle bus to roam around the tourist attractions. If you like walking around, some of the tourist attractions are within walking distance, Armenian Heritage walk. The room is comfortable and the bed is comfortable to sleep in. Check-in process was smooth... More 

Helpful?
1 Thank Lee_LL3
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

Stay for 2 night. Pros: great location Cons: 1. reached the hotel and check in at 4pm but my room is not ready yet (it's not like I reached at 2pm) need to wait till 4.30pm to get my key. (And they just gv me a "sorry") 2. My room is at 5th. It's very near to swimming pool so... More 

Helpful?
1 Thank Seng S
Kuala Lumpur, Malaysia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Near my event there is a smell in the room bath room is very old, shall be changed internet is not well-connected in room, hardly to do anything front desk is ok when check in, but quiet slow when check-out

Review collected in partnership with shangri-la.com

Helpful?
1 Thank MarkCTCI
HotelJenPenang, General Manager at Hotel Jen Penang, responded to this review

Dear MarkCTCI, Thank you for taking time to write this review on Hotel Jen Penang. Please accept my sincere apologies for some of the inconvenience during your recent stay with us. We heard your feedback about the rooms, and we are pleased to inform that we are currently undergoing renovation and upgrades, and the new rooms will definitely impress! We... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

Hotel is located next to Komtar where the bus station is and is also nearby to the 888 hokkien mee and new lane hawker centre. Hotel is currently undergoing renovation and refurbishment - thankfully my room is far away from the noise. My room is still in the old furnishing. Hotel staffs are friendly and nice. Good location for pokemon... More 

Helpful?
3 Thank Siew P
HotelJenPenang, General Manager at Hotel Jen Penang, responded to this review

Dear Siew P, Thank you for sharing this review on Tripadvisor. It is good to hear that you enjoyed your stay with us particularly the good location and friendly service rendered by the team. All rooms, suites and Club Lounge will be undergoing renovation and upgrades and the entire renovation is scheduled to complete by July 2017. We will be... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 weeks ago

Experience : Jen Hotel is part of the Shangrila chain. This used to be Traders Hotel. Recently I stayed here due to my conference held in Penang. Overall, the experience is great, the front desk staffs and restaurant are helpful and cheerful. Room : As mentioned in all the review, the room looks dated and is in need of major... More 

Helpful?
2 Thank Victor H
HotelJenPenang, General Manager at Hotel Jen Penang, responded to this review

Dear Victor H, Thank you for staying with us and sharing your recent experience with us. We are glad that that you had a great stay with us. We appreciate your feedback on the concierge and please be assured that the hotel and the taxi services do not work on a commission basis. Please accept my sincere apologies for the... More 

Barendrecht, The Netherlands
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago via mobile

Happy to be back in Jen hotel. Felt really like coming home. We received warm welcome back greetings from a lot of hotel staff. Special thanks for Ella and the other girls in the restaurant, Gary at the front desk and Wan at the Club Lounge. Renovation works in progress giving some noise during the daytime, but it is peace... More 

Helpful?
1 Thank Ferry996
HotelJenPenang, General Manager at Hotel Jen Penang, responded to this review

Dear Ferry996, Thank you for the positive feedback on our hotel. I am pleased that you enjoyed your stay at the hotel. We appreciate your positive feedback particularly, the service provided by the team. We will convey your kind words to them. We look forward to welcoming you back on your next visit to Penang. Best regards, Gavin Weightman General... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 weeks ago via mobile

The hotel is in the city center and close to most tourist attractions and the free CAT bus is just around the corner. Malls are walking distance from the hotel so its very convenient. I recommend that you get a club room as its really a good deal. Yoy'll get to have access in their Club Lounge which offers unlimited... More 

Helpful?
4 Thank Mary Joy M
HotelJenPenang, General Manager at Hotel Jen Penang, responded to this review

Dear Mary Joy M, Thank you for taking the time to offer positive review of Hotel Jen Penang. We are happy to hear that your stay with us was great! Indeed, being in the heart of George Town, our hotel's strategic location allows easy access to public transportation, dining and most tourist attractions like murals and heritage sites. We definitely... More 

Leeds, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago

I thankfully stayed in Hotel Jen for one night, The hotel could do with a refurbishment when I checked into my room the smell hit me the room smelt like a wet dog had been in the room, the furniture and bathroom where clean but in need of modernization, the Staff where great but there uniform looked like they worked... More 

Helpful?
3 Thank dhouston2014
HotelJenPenang, General Manager at Hotel Jen Penang, responded to this review

Dear dhouston2014, Thank you for staying at Hotel Jen Penang and sharing your feedback with us. We are truly sorry about your stay experience particularly, the room. Please be assured that this is not our standard practice. These issues raised will be looked into seriously and immediate actions will be taken to ensure that improvements in the quality will be... More 

Singapore, Singapore
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago via mobile

Good location for shopping and eating! Very friendly staff! Clean and airy except wish there was a flexible hose in bath and toilet. But they are upgrading so may improve. Next door are 3 malls and a supermarket across street. I am Catholic and it is near the Catholic Church of Our Lady of Seven Sorrows. Walkable distance to Penang... More 

Helpful?
1 Thank Firedog308
HotelJenPenang, General Manager at Hotel Jen Penang, responded to this review

Dear Firedog308, Thank you for choosing to stay with us and taking time to share your experience. Your compliments on the good location, convenient access to shopping malls next to us with various food options available within walking distance is much appreciated. It has been a pleasure serving you and we hope to welcome you back in the near future.... More 

Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 weeks ago via mobile

I've been coming to the Jen in Georgetown for a few years now. It's now a bit run down and for sure my room needed a refurb. Stains on the carpets, mould in the bathroom, dirty curtains, old fashioned stand in the bath and pull the curtains around for a shower. The location in Georgetown is good and the food... More 

Helpful?
2 Thank Robbo193
HotelJenPenang, General Manager at Hotel Jen Penang, responded to this review

Dear Robbo193, Thank you for your review. As a regular guest of Traders and now Hotel Jen, we are particularly keen to get feedback from our regular and loyal customers. We heard your feedback about the rooms, and we are pleased to inform that we are currently undergoing an enhancement programme, and the new rooms will definitely impress. However, I... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 15 minutes away. ... more   less 

Additional Information about Hotel Jen Penang

Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Region: Malaysia > Penang > Penang Island > George Town
Price Range: RM258 - RM467 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Penang 4*
Number of rooms: 443
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Shangri-La Hotels and Resorts, Orbitz, Priceline, Odigeo, Asiatravel.com Holdings, Agoda, Travelocity and Expedia so you can book your Hotel Jen Penang reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Style:
#5 Business Hotel in George Town
#8 Family Hotel in George Town
#8 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Penang staff and other travellers.
22 questions
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Questions? Get answers from Hotel Jen Penang staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor has better views and less traffic noises.”
 of 5 bubbles theresaeastwood, 30 Oct 2016 | Read review
“Club rooms”
 of 5 bubbles philmP8778RZ, 16 Oct 2016 | Read review
“Choose high floor”
 of 5 bubbles Davidcheung, 12 Oct 2016 | Read review
“Club Rooms, it's the same price as adding on breakfast and includes breakfast!”
 of 5 bubbles 710martyw, 28 Sep 2016 | Read review
“Choose high floors and away from the main street”
 of 5 bubbles tony12cu, 15 Sep 2016 | Read review
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