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Hotel Jen Penang by Shangri-La

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Traveller (1111)
Room & Suite (500)
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Overview
  • Excellent28%
  • Very good46%
  • Average20%
  • Poor4%
  • Terrible2%
Travellers talk about
“traders hotel”(208 reviews)
“the club lounge”(161 reviews)
“golden sands”(72 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Offers from Hotel Jen Penang by Shangri-La
Offers & Announcements: Weekends with 24 Hours
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Offers from Hotel Jen Penang by Shangri-La
Offers & Announcements: Weekends with 24 Hours
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,124)
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547
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547
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All reviewstraders hotelthe club loungegolden sandsbooked a club roomfree shuttleprangin mallbatu ferringhibit datedbusiness hotelshopping centresister hotelwithin walking distancebusiness tripcentral locationcocktail hourbreakfast spreadnew lane
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1 - 5 of 1,846 reviews
Reviewed 2 days ago via mobile

We stayed here for a quick 3D2N trip to Penang. Pros: - convenient location (near Prangin shopping mall) - local supermarket a 5 mins walk away (Gama) - 24 hour gym - Nice and spacious room - Comfortable bed - Staff were helpful & friendly...More

1  Thank mur11
Hotel's Favourite
Reviewed 7 May 2017 via mobile

Extremely love this hotel and we will be back for sure! We are a family with young child, spacious and new. Very convenient as it is in the centre, close to malls and markets! Staff were extremely friendly and helpful: from the concierge who was...More

4  Thank moeyz
Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 9 May 2017

Dear moeyz, This must be the nicest compliment we have received, and we are so honoured to have your detailed review based on your observations towards our hospitality. We are indeed conveniently located, and the great description of the location is so well appreciated. It...More

Reviewed 3 days ago

Checked in on Friday last week for a short 3D2N stay. Hotel's location is fantastic for one to travel around Georgetown, I also rented a scooter nearby and although the carpark does not allow motorcycles, the management has been very kind to make arrangements for...More

Thank James L
Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 2 days ago

Dear James L, Thank you for sharing your stay experience with us. We are simply delighted to know that overall you've enjoyed your stay especially in our newly renovated rooms, hospitality, and hotel location. We are indeed strategically located in the heart of Georgetown which...More

Reviewed 1 week ago

We stayed 3 nights with my 18 month son and 4 year old daughter. The family room was absolutely perfect for our needs. We had a sofa bed, king size bed and still space for the children. Décor was clean and light. Sanjay at the...More

2  Thank angelinewee
Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 1 week ago

Dear angelinewee, Thank you for taking time to pen such a nice review. It is always our intention to have guest carry with them, a delightful memory of their stay experience. On this note, we are so pleased to know that you and your family...More

Reviewed 1 week ago via mobile

The good: Rooms were really nice and had all necessities; small but well designed. Nicely decorated and clean. We got a room facing main road but it wasn’t too noisy in terms of traffic noise. Check in and out was efficient. Bed comfortable. The bad:...More

1  Thank thecriticaleye15
Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 1 week ago

Dear thecriticaleye15, Thank you for taking the time to write about us. While we appreciate your kind words of the comfortable newly redesigned room and service, we are sorry to hear that the stay has fallen short in dining areas and noise. We are sorry...More

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Most Booked Properties in Penang Island, Malaysia
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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Shuttle Bus Service
Dry Cleaning
Airport Transportation
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$71 - US$137 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in George Town
#5 Business Hotel in George Town
#10 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$71 - US$137 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in George Town
#5 Business Hotel in George Town
#10 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (1111)
Room & Suite (500)
Dining (97)
Pool & Beach (42)
Amenities (74)
Business Centre & Event Rooms (4)
Family and Play Areas (3)
Questions & Answers
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CarrieAng
10 April 2018|
AnswerShow all 4 answers
Response from ialmostforgot | Reviewed this property |
You have to select the family room with sofa bed so there’s won’t be extra charge for 3rd person. To me the sofa bed is quite comfy and big enough for a big guy like me but don’t expect as comfy as the king size bed.
1
Vote
Ong C
6 March 2018|
AnswerShow all 4 answers
Response from HotelJenPenang | Property representative |
Hi Ong, Thank you for the enquiry. Children are allowed to enter Club lounges accompanied by parents. Thank you.
0
Votes
traveller3344_01
6 February 2018|
AnswerShow all 2 answers
Response from HotelJenPenang | Property representative |
Hi traveller3344_01, thank you for the enquiry. You may drop your request in special request section upon booking process or email us and our team will arrange necessary at our end before your arrival. Thank you and wish you... More
1
Vote
Room Tips
"Stay away from rooms near the lift area"
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"Avoid rooms near lift lobbies"
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"Book a Club Room"
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"Try the Club Rooms, The services shown by those staff at club floor are excellent."
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