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28/01/2018 29/01/2018
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    Hotel Jen Penang by Shangri-La

    Magazine Road, George Town, Penang Island 10300, Malaysia
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    28/01/2018 29/01/2018
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    Traveller (1061)
    Room & Suite (421)
    • Excellent28%
    • Very good46%
    • Average20%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “traders hotel” (208 reviews)
    “the club lounge” (155 reviews)
    “golden sands” (64 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Rooms
    Airport Transportation
    Room Service
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Shuttle Bus Service
    4.0 Star Hotel
    All hotel details
    Offers from Hotel Jen Penang by Shangri-La
    Offers & Announcements: Room Offer from MYR280++!
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    28 Jan29 Jan
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (2,053)
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    1 - 5 of 1,784 reviews

    Reviewed 2 days ago

    Stayed for one night with my 4-years old daughter as a family friend had a wedding in the same hotel. I love the super-sized bed (I think it was super king, as it was extremely large). Room comes with a safe, hairdryer, iron and a...More

    Thank nataliemA4769WJ
    Hotel's Favourite
    Reviewed 7 May 2017 via mobile

    Extremely love this hotel and we will be back for sure! We are a family with young child, spacious and new. Very convenient as it is in the centre, close to malls and markets! Staff were extremely friendly and helpful: from the concierge who was...More

    2  Thank moeyz
    Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 9 May 2017

    Dear moeyz, This must be the nicest compliment we have received, and we are so honoured to have your detailed review based on your observations towards our hospitality. We are indeed conveniently located, and the great description of the location is so well appreciated. It...More

    Reviewed 3 days ago via mobile

    Updated old hotel, in a great location, downtown. Shopping mall next door, and close to the old town, Hotel Jen is perfect for exploring Georgetown. When to need a break from the town, there is a shuttle bus available to take you to their sister...More

    Thank ManWai Y
    Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded yesterday

    Dear ManWai Y, Thanks for sharing your experience with us. We are indeed conveniently located in the centre of George Town which our guest can explore the city within walking distance to next door malls, heritage sites and famous eatries. We are glad that had...More

    Reviewed 4 days ago

    Stayed at the Club lounge level, room was newly renovated. Had access to the lounge for refreshments and drinks all day long. Lounge offered happy hour 5pm to 7pm, you will see crowds there! but great view from lounge on 16th floor. Overall Hotel Jen...More

    Thank Raratraveler
    Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded yesterday

    Dear Raratraveler, Thank you for sharing your review with us. We are glad that you have enjoyed staying in our Club room and liking the benefit of Club lounge. We’re however deeply sorry and thank you for bringing up this area to our attention. Thank...More

    Reviewed 6 days ago via mobile

    My wife and I left Baru Ferringhi and stayed here in George Town to celebrate the New Year. We booked a club room and although check in was a bit of a shambles and we had to wait 45 mins for our luggage. While waiting...More

    1  Thank Robbie_Con
    Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 5 days ago

    Dear Robbie_Con, Thank you for the review. We are sorry for the unpleasant experience at the beginning of stay especially on check in process and several things that has highlighted. I apologize for the shortcomings. Whilst these are not norms in our standards, rest assured...More

    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Meeting Rooms
    • Shuttle Bus Service
    • Dry Cleaning
    • Airport Transportation
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Outdoor pool
    • Price range
    • US$70 - US$119 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Family Hotel in George Town
    • #5 Business Hotel in George Town
    • #9 Luxury Hotel in George Town
    • #11 Romantic Hotel in George Town
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 443
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, Travelocity, Orbitz, HotelQuickly, TripOnline SA, Cancelon, Evoline ltd and getaroom.com so you can book your Hotel Jen Penang by Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Malaysia >
    • Penang >
    • Penang Island >
    • George Town
    • Also Known As
    • Traders Hotel Georgetown ,
    • Hotel Jen Penang By Shangri-La George Town
    Add Photo Photos
    Traveller (1061)
    Room & Suite (421)
    Dining (96)
    Pool & Beach (42)
    Hotel & Grounds (667)
    Bathroom (72)
    Business Centre & Event Rooms (4)
    Family and Play Areas (3)
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    Ask a question
    Questions & Answers
    Mei H
    7 January 2018|
    AnswerShow all 4 answers
    Response from HotelJenPenang | Property representative |
    Hello Mei H, Thank you for the enquiry. (A) Our reception will request a deposit based on night stay upon check-in. (B) Our breakfast at Cafe Jen is at 6am to 10am and 6.30am to 10.0am at Club Lounge. Wish you have a... More
    4 January 2018|
    AnswerShow all 5 answers
    Response from HotelJenPenang | Property representative |
    Hi hsmomtravels, Thank you for the enquiry! Our family rooms are comes with 1 queen bed and 1 sofa bed that fit for 2 adult and 2 kids. I would suggest taking our Family Value offer, family room with connecting deluxe room... More
    Ainul G
    18 December 2017|
    AnswerShow all 9 answers
    Response from HotelJenPenang | Property representative |
    Hi Ainul G, thanks for the enquiry. Indeed, we do offered complimentary shuttle to Batu Ferringhi and you may approach our concierge counter with your room number and my team will assist you for further arrangements. Thank... More
    Room Tips
    "You may ask for room with bathtub if you do not like standing showers."
    Read review
    "High floor facing city"
    Read review
    "Club rooms at 16th floor with easy access to club lounge."
    Read review
    "Rooms on higher floors"
    Read review
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