We stay for 5 days at this hotel. We think that the hygiene for this pandemic is very important than anything . We are so disappointed on the Ist day check in , the towel is dirty and smelly with hair when open. It’s seems they didn’t change the towel and refold back or the room is empty quite sometimes . CS sent us a bottle of wine to apologise and we tot everything gonna be good . After we back from hotel the next day , the used wine glass found under table , floor is dirty and the coffee spoon no change and didn’t wipe the table . Well, we leave it exactly the same and see the house keeping will change the glasses , sweep the floor and wipe the table tml ? Dang! When we came back everything remain the same !!!! And they dun even change the bedsheet and pillow case. Day 4 , I purposely waiting for them to do make up , the guy only wipe the table , change the spoon and sweep the floor ! My goodness ! He dun even change the bedsheet till I ask can you change ? And he look at me a second only go out and take the new bedsheet in . Can you imagine I paid for 5 nite but they dun even change the bedsheet !!!!! Other than this , everything from breakfast , reception , gym all are good . This might be unlucky experience to us but we dun think will go back again . …
We had a great snd safe short break in Penang. I want to make special mention of @hoteljenpenang where we stayed. The staff were friendly and helpful, and the location superb. It was within walking distance to all the places we visited this round like @hinbusdepot, @hinmarket, #newlanepenang hawkers’ street, @littlekitchennyonya and our favourite find for this holiday, @penanghouseofmusic. It’s also a very short drive to each of these other locations that we went to: @samsbatikhouse, @chinahousepenang, @ludwigsoftserveau in #armenianstreetpenang, #cecilstreetmarket and @cheongfatttzemansion. It’s also a great base if you want to do explorations to places like @mypenanghill or @myentopia on the beach side of the island if you don’t want to stay on that end. We would stay here again in a heartbeat if we wanted to explore more of the city. Thanks @hoteljenpenang for a memorable stay, till next time! @ JEN Penang Georgetown by Shangri-La…
Super convenient location, be it to drive around on your own or via grab. Friendly staff at check in and concierge. Also, walking distance to many sightseeing spots. Clean spacious room, comfy bed & pillows and clean bathroom. Buffet breakfast is good. Was once at the cafe for late lunch, food was delicious. We get to use the pool facility at Golden Sands Hotel. Definitely recommended for kids!
Was there for light travel 2 nights stayed after CMCO lift up and its was a great choice! Smooth checked in and yeah they followed SOP from the door step. Checking body temperature, they even gave complementary mask and sanitizer kit for every guest, small gesture that meaningful. Body temperature checked at all exit door. Smooth check-in, the car park just 1 level under ground. Christmas decoration taken place at the lobby and its has been cheerful. Spacious lobby and their cafe located also left side of the lobby. Surprisingly this hotel have smoking floor and yes we choose this hotel because they have bathtub which only few hotels offer that facilities. Spacious room with King size bed for us, full amenities which they replenish every day, clean environment. Very convenient to walk within the tourist attraction. We had pleasant stay and definitely will come back! Breakfast was variety and again SOP taken place, the fnb staff will serve at buffet line which also convenience. Food taste was ok and we enjoy it. Thank you for your hospitality!…
Very satisfied with the service given. All the workers a very friendly and helpful. Food at the breakfast and lunch buffet are very delicious. Location are very convenient and near to everything that you needed. Room are very comfortable with nice decor. I will surely be back in the near future. Thank you Jen Hotel for your excellent hospitality.
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