JEN Penang Georgetown by Shangri-La
Magazine Road, George Town, Penang Island 10300 Malaysia
E-mail hotel
5 people are viewing this hotel
Hotel direct offer!Exclusive Member Rate
US$107
Fully refundable before Wed, 6 Dec
US$107
Fully refundable before Fri, 8 Dec
Get rewarded with One Key
US$122
US$87
Fully refundable before Mon, 4 Dec
Easy and fast booking
Hotels.comUS$107
HotelJen.comUS$107
StayForLongUS$122
View all 17 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (1,869)1,869
Room & Suite (306)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#50 of 615 hotels in Penang Island
Location
Cleanliness
Service
Value
Travellers' Choice
JEN Penang Georgetown by Shangri-La, centrally located in the heart of Penang’s vibrant and bustling George Town, is situated within walking distance to the UNESCO World Heritage Site, as well as prime commercial and business areas and shopping malls. Enjoy your stay in George Town. Have a leisurely stroll to over 20 exciting street arts and satisfy your cravings for must-eat famous street hawker food in Penang. Enjoy direct access to the main public transportation options such as the Central Area Transit (CAT shuttle buses), taxis or trishaws with only a few steps from my hotel. My newly redesigned rooms and suites feature distinct highlights of Penang blended with contemporary touches offering comfortable rooms to business and leisure travelers alike. Stay with me and enjoy fuss-free simple pleasures - fast WiFi, gym, and much more. In line with government's guidelines, we've made some adjustments on the time and usage of our services and facilities. Please contact us for further information.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Table tennis
Kids stay free
Children's television networks
Paid public parking nearby
Car park
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Wine / champagne
Kids pool
Highchairs available
Strollers
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Sun loungers / beach chairs
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Stovetop
Electric kettle
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Family
Languages Spoken
English, Chinese, Indonesian, Malay and 1 more
Location
99Great for walkers
Grade: 99 out of 100
236Restaurantswithin 0.5 km
45Attractionswithin 0.5 km
Magazine Road, George Town, Penang Island 10300 Malaysia
E-mail hotel
Getting there
Car HireSee all George Town car hire
2693Reviews95Q+A100Room tips
Reviews
Traveller rating
- 865
- 1,147
- 476
- 121
- 84
Time of year
Traveller type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
We attended a wedding here and stayed in the hotel. Room was nice and clean. The service staffs were all polite and professional. My cousin was not feeling well on the day of our check out and the duty Manager Ms. Komathi made extraordinary effort to help us. Ms. Rachel Lim during check out was wonderful and attentive too. Will definitely stay here again when we are back in penang. Thank you!!
Read more
Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Hotel's Favourite
Special thanks to Mr Ashraf for making our stay perfect. We stayed in Jen Hotel for 4 days 3 nights in Dec 22. On the night we check-in, we were offered a member rate to upgrade to an apartment from the family room we booked under the Shangri-la Circle membership. However, as it was late and we were quite tired due to flight delay, we did not took up the offer on the first day. We went over to the recep the next day for the upgrade. Unfortunately, the apartment was fully booked. The customer service manager told us that she will get back to us again. After we did not hear from the team for quite awhile, we went over to the reception to ask again. This was when Mr Ashraf took over and offered us the same rate for a suite. As the suite did not came with complimentary breakfasts and washer like the apartment, Mr Ashraf specially arranged the breakfast and laundry service for us. There was slight miscommunication with other staff and they were unaware of the arrangement. Mr Ashraf managed to correct them. There was some confusion on the total bill too (when it mentioned “incl taxes” but actually still subjected service charges and SST). Nevertheless, we were grateful to have Mr Ashraf during our stay and before we left, he handled us some local delicacies. Thank you!…
Read more
Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from JENPenang Team , Owner at JEN Penang Georgetown by Shangri-La
Responded 8 Jul 2023
Dear CKing_SG, thank you for sharing your feedback on the satisfactory hospitality delivered by our team member and we are glad to hear that you had a pleasant stay with us. We hope to welcome you back soon in the near future. Best regards, Ody Odayappan General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed in 9 different hotels in our 19 day tour of Malaysia, Singapore and Borneo. We stayed here for 3 nights. Large reception lobby. Plenty of seating. Cafe and restaurant on ground floor adjacent to lobby. Varied Lunch and dinner options. We were part of group of 16. Our room was on the 10th floor and was ably serviced by 4 key controlled lifts. Two 4ft beds in room looking down on outside swimming pool on 4th floor. Iron and Ironing board in room. Shower in bath. Safe. Decent lighting and good air con. We had breakfast which was ok. We ate panini and pizza in Cafe. Reasonably tasty. Prompt and polite service. No cash payments at Cafe - card only. Conveniently located to nearby Mall and restaurants. Probably 4th best hotel out of 9 stayed in.
Read more
Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
My friend bought me some food for my supper and had delivered to the front desk to ask them to send to my room , it never happened, and I called the service centre to check , they said will ask the front desk to call me , and it never happened too. This is unbelievable ! And I don’t know who to call to check the whereabouts of my packed food , not the typical Shangri-la standard . Guess will never come back .
Read more
Date of stay: October 2023Trip type: Travelled on business
Room Tip: Avoid this hotel
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
good location and friendly staff Review of JEN Penang Georgetown by Shangri-La Pending review The mattress and pillows were very comfortable. First of all, I would like to thank the two employees of JEN HOTEL GEORGETOWN. The first is the Manager ,because we were disturbed by the noise upstairs, she immediately agreed to move us to another room so that my family and I could rest comfortably. The second one is MISS KATHERINE, because KUALA LUMPUR's family called and said that dad was admitted to the hospital, so we had to go home immediately. She quickly helped us with the CHECK OUT procedures. It was already 5PM at that time. According to hotel rules, if you exceed 12PM, you should pay the fee for the day. However, she was very considerate of the customer's urgency so we no need to pay for the day.…
Read more
Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Back after 6 years and was very pleased that the room was ready shortly after check-in! The lobby was very comfortable and pleasant to hang around in while waiting for transportation as we managed to catch a glimpse of the live band that was around over the weekend (Y). Was impressed with the efforts to go green but this can be improved with linens and shower amenities (reduce individual plastic bottles). Location wise, the hotel is really a stone's throw away from some of the popular street markets, food places and night markets (pasar malams) so you save time and money if you prefer to take private transportation to your destination of choice. Pro-tip: Use the Shangri-La app to track your room status, request for extra amenities and mobile check out. This reduce the hassle to queue at the front desk, call the housekeeping and queue for check out. Special thanks for Renuga and Rachel Lim from Front Office for your help! …
Read more
Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Download Shangri-La app and request for room slightly further from lift as the doors are not...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We really enjoyed our 3 night stay at The Jen in Georgetown. Every staff member we met was very pleasant and went out of their way to make us feel comfortable. We stayed on L16 floor and enjoyed the Club access, especially in the morning for a quiet breakfast option looking over Georgetown. The bed was comfy and the room had everything we needed for a short stay exploring all the incredible food options of Penang. A huge thank you also to the Manager and team who helped us out on our last day at the airport. Recommend!
Read more
Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Jen Hotel has everything you need at a reasonable cost. I requested a room with a view and was given a room with a sweeping view of the city. The rooms are renovated and comfortable and the bathrooms are up to date. The pool and gym area were a pleasant surprise - you could spend hours poolside if you didn't want to venture into Georgetown. The breakfast was extensive and was included in the cost. The lobby area was unfortunately quite noisy. The billiard table was in constant use so it wasn't a good place to relax. The guests were 99% Chinese so at times I felt as if I was the only westerner there. Also the staff didn't use much politeness when speaking to you. This was the only downside of this hotel. I didn't like being shrieked at when waiting to be seated for breakfast. The room staff were better mannered, but apart from a friendly wave as I checked out, the staff attitude was brisk and discourteous. …
Read more
Date of stay: August 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: There is no proper tours desk so book your tours before you go on holiday.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
As a Shangri-la member there was no expedite queue at checkin and so we had to wait behind large groups which took forever. Then we were given a room with a double bed when we booked a room with twin beds. I asked for a late checkout and at Marriot and IHG I would automatically be given 2-4pm and here they only gave me until 1pm despite being a Shangri-la member. Forget Jen ! You're better off going to a better hotel !!
Read more
Date of stay: July 2023Trip type: Travelled with family
Room Tip: There are better hotels in Penang than this one !
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Standard 4 star hotel with friendly staff -and good city location. Rooms are bright, comfortable and functional albeit a little aesthetically uninspiring. Decent food in the hotel restaurant and good gym. I would stay again particularly for a work trip.
Read more
Date of stay: July 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
US$90 - US$113 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Jen Penang by Shangri-La
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
443
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingJEN PENANG GEORGETOWN BY SHANGRI-LA (R̶M̶ ̶4̶5̶4̶) RM 351: UPDATED 2023 Hotel Reviews, Price Comparison and 1,869 Photos - Tripadvisor
Frequently Asked Questions about JEN Penang Georgetown by Shangri-La
Which popular attractions are close to JEN Penang Georgetown by Shangri-La?
Nearby attractions include Penang House of Music (0.08 km), Tech Dome Penang (0.07 km), and Hin Bus Depot (0.3 km).
What are some of the property amenities at JEN Penang Georgetown by Shangri-La?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JEN Penang Georgetown by Shangri-La?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JEN Penang Georgetown by Shangri-La?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JEN Penang Georgetown by Shangri-La?
Yes, free parking, a parking garage, and paid public parking nearby are available to guests.
What are some restaurants close to JEN Penang Georgetown by Shangri-La?
Conveniently located restaurants include Pinxin Vegan Cuisine, Hygge Dining & Bar, and Barista Café & Casa de Pizzeria.
Are there opportunities to exercise at JEN Penang Georgetown by Shangri-La?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at JEN Penang Georgetown by Shangri-La?
Yes, dry cleaning and laundry service are offered to guests.
Does JEN Penang Georgetown by Shangri-La offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JEN Penang Georgetown by Shangri-La?
The staff speaks multiple languages, including English, Chinese, Indonesian, Malay, and Tamil.
Are there any historical sites close to JEN Penang Georgetown by Shangri-La?
Many travellers enjoy visiting Armenian Street (0.7 km), George Town (0.8 km), and Cheong Fatt Tze - The Blue Mansion (1.0 km).