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JEN Penang Georgetown by Shangri-La

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Magazine Road, George Town, Penang Island 10300 Malaysia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1644)
Room & Suite (247)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 01/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JEN Penang Georgetown by Shangri-La
Updated 01/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 125 hotels in George Town
Location
Cleanliness
Service
Value
Travellers' Choice
JEN Penang Georgetown by Shangri-La, centrally located in the heart of Penang’s vibrant and bustling George Town, is situated within walking distance to the UNESCO World Heritage Site, as well as prime commercial and business areas and shopping malls. Enjoy your stay in George Town. Have a leisurely stroll to over 20 exciting street arts and satisfy your cravings for must-eat famous street hawker food in Penang. Enjoy direct access to the main public transportation options such as the Central Area Transit (CAT shuttle buses), taxis or trishaws with only a few steps from my hotel. My newly redesigned rooms and suites feature distinct highlights of Penang blended with contemporary touches offering comfortable rooms to business and leisure travelers alike. Stay with me and enjoy fuss-free simple pleasures - fast WiFi, gym, and much more. In line with government's guidelines, we've made some adjustments on the time and usage of our services and facilities. Please contact us for further information.
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Room & Suite (247)247
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Table tennis
Kids stay free
Children's television networks
Paid public parking nearby
Car park
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Complimentary instant cofffee
Complimentary tea
Kids' meals
Wine / champagne
Kids pool
Highchairs available
Strollers
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Sun loungers / beach chairs
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Stovetop
Electric kettle
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Family
Languages Spoken
English, Chinese, Indonesian, Malay and 1 more
Hotel links
Special Offer:Family Value
2,606Reviews90Q+A100Room tips
Traveller rating
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Popular mentions
DoraQiyi wrote a review Jan 2021
44 contributions52 helpful votes
We stay for 5 days at this hotel. We think that the hygiene for this pandemic is very important than anything . We are so disappointed on the Ist day check in , the towel is dirty and smelly with hair when open. It’s seems they didn’t change the towel and refold back or the room is empty quite sometimes . CS sent us a bottle of wine to apologise and we tot everything gonna be good . After we back from hotel the next day , the used wine glass found under table , floor is dirty and the coffee spoon no change and didn’t wipe the table . Well, we leave it exactly the same and see the house keeping will change the glasses , sweep the floor and wipe the table tml ? Dang! When we came back everything remain the same !!!! And they dun even change the bedsheet and pillow case. Day 4 , I purposely waiting for them to do make up , the guy only wipe the table , change the spoon and sweep the floor ! My goodness ! He dun even change the bedsheet till I ask can you change ? And he look at me a second only go out and take the new bedsheet in . Can you imagine I paid for 5 nite but they dun even change the bedsheet !!!!! Other than this , everything from breakfast , reception , gym all are good . This might be unlucky experience to us but we dun think will go back again .
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Date of stay: December 2020Trip type: Travelled on business
1 Helpful vote
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Response from HJP Team, Owner at JEN Penang Georgetown by Shangri-La
Responded 26 Jan 2021
Dear DoraQiyi, Thank you for the review. I am happy to know that our Duty Manager has been in touch with you on your concerns. We sincerely apologise again. Please be rest assured that the upkeep and cleanliness of our hotel is of utmost importance in our list of priorities. However, we remain hopeful that we can welcome you back for a more enjoyable stay experience that you have come to expect of us. Looking forward to welcoming you back. Best regards, Ody Odayappan, General Manager
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Hsian wrote a review Oct 2020
Kuala Lumpur, Malaysia34 contributions4 helpful votes
Hotel's Favourite
We had a great snd safe short break in Penang. I want to make special mention of @hoteljenpenang where we stayed. The staff were friendly and helpful, and the location superb. It was within walking distance to all the places we visited this round like @hinbusdepot, @hinmarket, #newlanepenang hawkers’ street, @littlekitchennyonya and our favourite find for this holiday, @penanghouseofmusic. It’s also a very short drive to each of these other locations that we went to: @samsbatikhouse, @chinahousepenang, @ludwigsoftserveau in #armenianstreetpenang, #cecilstreetmarket and @cheongfatttzemansion. It’s also a great base if you want to do explorations to places like @mypenanghill or @myentopia on the beach side of the island if you don’t want to stay on that end. We would stay here again in a heartbeat if we wanted to explore more of the city. Thanks @hoteljenpenang for a memorable stay, till next time! @ JEN Penang Georgetown by Shangri-La
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Date of stay: October 2020
1 Helpful vote
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Response from HJP Team, Owner at JEN Penang Georgetown by Shangri-La
Responded 11 Oct 2020
Dear Hsian, Thank you for leaving us the kind review. We are simply delighted to know that overall you've enjoyed your stay especially on our hotel location and friendly staff. We are indeed strategically located in the heart of Georgetown which our guests can access many interesting places such as shopping malls, local eateries, and UNESCO Heritage buildings. We hope you've had yet another amazing stay with us, and we can't wait for you to be back for your next one! Best regards, Ody Odayappan General Manager
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juniiee wrote a review Jan 2021
Hamburg, Germany1,231 contributions113 helpful votes
+1
Super convenient location, be it to drive around on your own or via grab. Friendly staff at check in and concierge. Also, walking distance to many sightseeing spots. Clean spacious room, comfy bed & pillows and clean bathroom. Buffet breakfast is good. Was once at the cafe for late lunch, food was delicious. We get to use the pool facility at Golden Sands Hotel. Definitely recommended for kids!
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Date of stay: December 2020Trip type: Travelled with family
1 Helpful vote
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Response from HJP Team, Owner at JEN Penang Georgetown by Shangri-La
Responded 15 Jan 2021
Dear juniieejune, Thank you for taking the time leaving us the superb review. We are so pleased to know that you enjoyed your stay with us. We are indeed conveniently located in the heart of George Town and within easy reach to Penang's best attractions. We are looking forward to welcoming back soon, for another superb staycation. Best regards, Ody Odayappan, General Manager
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awsTraveller wrote a review Jan 2021
Kuala Lumpur, Malaysia110 contributions16 helpful votes
Was there for light travel 2 nights stayed after CMCO lift up and its was a great choice! Smooth checked in and yeah they followed SOP from the door step. Checking body temperature, they even gave complementary mask and sanitizer kit for every guest, small gesture that meaningful. Body temperature checked at all exit door. Smooth check-in, the car park just 1 level under ground. Christmas decoration taken place at the lobby and its has been cheerful. Spacious lobby and their cafe located also left side of the lobby. Surprisingly this hotel have smoking floor and yes we choose this hotel because they have bathtub which only few hotels offer that facilities. Spacious room with King size bed for us, full amenities which they replenish every day, clean environment. Very convenient to walk within the tourist attraction. We had pleasant stay and definitely will come back! Breakfast was variety and again SOP taken place, the fnb staff will serve at buffet line which also convenience. Food taste was ok and we enjoy it. Thank you for your hospitality!
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Date of stay: December 2020
Value
Cleanliness
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Response from HJP Team, Owner at JEN Penang Georgetown by Shangri-La
Responded 15 Jan 2021
Dear Aley S, Thank you for your review. We are so pleased that you enjoyed your stay experience. We appreciate your detailed highlights of the areas of your enjoyment during this stay. Indeed, our hotel is conveniently located in the heart of George Town and within easy reach to the UNESCO World Heritage Site and Penang's best attractions. Looking forward to welcoming you back in the near future. Best regards, Ody Odayappan, General Manager
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houzall wrote a review Dec 2020
Alor Setar, Malaysia144 contributions17 helpful votes
Very satisfied with the service given. All the workers a very friendly and helpful. Food at the breakfast and lunch buffet are very delicious. Location are very convenient and near to everything that you needed. Room are very comfortable with nice decor. I will surely be back in the near future. Thank you Jen Hotel for your excellent hospitality.
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Date of stay: December 2020
1 Helpful vote
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PRICE RANGE
US$53 - US$89 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Jen Penang by Shangri-La
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
443
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Frequently Asked Questions about JEN Penang Georgetown by Shangri-La
Which popular attractions are close to JEN Penang Georgetown by Shangri-La?
Nearby attractions include Penang House of Music (0.08 km), Hin Bus Depot (0.3 km), and Tower Spa (0.2 km).
What are some of the property amenities at JEN Penang Georgetown by Shangri-La?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JEN Penang Georgetown by Shangri-La?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JEN Penang Georgetown by Shangri-La?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JEN Penang Georgetown by Shangri-La?
Yes, free parking, a parking garage, and paid public parking nearby are available to guests.
What are some restaurants close to JEN Penang Georgetown by Shangri-La?
Conveniently located restaurants include Pinxin Vegan Cuisine, HYGGE Dining & Bar, and Barista Café & Casa de Pizzeria.
Are there opportunities to exercise at JEN Penang Georgetown by Shangri-La?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at JEN Penang Georgetown by Shangri-La?
Yes, dry cleaning and laundry service are offered to guests.
Does JEN Penang Georgetown by Shangri-La offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JEN Penang Georgetown by Shangri-La?
The staff speaks multiple languages, including English, Chinese, Indonesian, Malay, and Tamil.
Are there any historical sites close to JEN Penang Georgetown by Shangri-La?
Many travellers enjoy visiting Armenian Street (0.7 km), George Town (0.8 km), and Cheong Fatt Tze - The Blue Mansion (1.0 km).