JEN Penang Georgetown by Shangri-La
Magazine Road, George Town, Penang Island 10300 Malaysia
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About
#23 of 140 hotels in George Town
Location
Cleanliness
Service
Value
JEN Penang Georgetown by Shangri-La, centrally located in the heart of Penang’s vibrant and bustling George Town, is situated within walking distance to the UNESCO World Heritage Site, as well as prime commercial and business areas and shopping malls. Enjoy your stay in George Town. Have a leisurely stroll to over 20 exciting street arts and satisfy your cravings for must-eat famous street hawker food in Penang. Enjoy direct access to the main public transportation options such as the Central Area Transit (CAT shuttle buses), taxis or trishaws with only a few steps from my hotel. My newly redesigned rooms and suites feature distinct highlights of Penang blended with contemporary touches offering comfortable rooms to business and leisure travelers alike. Stay with me and enjoy fuss-free simple pleasures - fast WiFi, gym, and much more. In line with government's guidelines, we've made some adjustments on the time and usage of our services and facilities. Please contact us for further information.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Table tennis
Kids stay free
Children's television networks
Paid public parking nearby
Car park
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Wine / champagne
Kids pool
Highchairs available
Strollers
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Sun loungers / beach chairs
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Stovetop
Electric kettle
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Family
Languages Spoken
English, Chinese, Indonesian, Malay and 1 more
Location
Full view
97Great for walkers
Grade: 97 out of 100
212Restaurantswithin 0.5 km
44Attractionswithin 0.5 km
Contact
Magazine Road, George Town, Penang Island 10300 Malaysia
Getting there
Car HireSee all George Town car hire
2644Reviews93Q+A100Room tips
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+1
One Night Penang ! A petty that I did not stay over the weekend. Short business trip to Penang, Excellent Hotel. Friendly staff @ check-in. Comfortable bed and pillows, good AC, perfect bath room, good view. Too much choice at the breakfast buffet, so nice and friendly great when arriving and leaving the restaurant, what can you wish more for a good start of the day. Hotel is located in the middle of George Town. I will be back !
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Date of stay: November 2022Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
We experience the best hotel hospitality since our arrival at drop off area. The security were very helpful. Check in process is very fast and front desk staff were very attentive. The lobby is well decorated which i like it very much. Our room is very comfortable and suitable for couple. We had a very nice breakfast experience at the cafe even everyone has to practise new norm. Me and my wife enjoy food variety and all food are tasty. The restaurant was packed on Saturday morning, so its better to come early before 9am. We had a pleasant stay here and definitely will come back again in the future.
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from HJP Team, Owner at JEN Penang Georgetown by Shangri-La
Responded 18 Mar 2021
Dear Aidil85, Thank you for taking the time to leave us with a review. We are delighted to know that the stay experience had been amazing and that you enjoyed the comfort we provided. Your high recommendation for us is much valued. We certainly wish to see you again and to welcome you back. Best regards, Ody Odayappan, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Executive suite was spacious, well set up & spotless. Club lounge was a great place for a quick afternoon tea and pre-dinner snacks if you are feeling a little peckish. Breakfast is adequate. But AC at Jen cafe was too cold to enjoy the breakfast, so a little warmer will be good.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Best hotel ever. Giving me early check in arround 9am as my first intention to just drop my luggage. Thanks to Chin for this service. And during my checkout, this hotel giving me a local biscuit. And thank you to staff name Nacheya for her friendly tone regarding my queries. Definitely will be my first choife hotel if I comeback to Georgetown.
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Floor tower and bath towels place together! Requested a new set of bath towels. Housekeeping showed up, and took back the towels / floor towel but did not apologize. On the positive notes. The bathroom water was clogging during first night. Upon complaint it was solved on the next day.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
A wide variety of great food is served in the Club Lounge during cocktail hours. There is a good selection of liquor, wines and non-alcoholic beverages. The atmosphere in the lounge is cozy enough to end a nice evening. The lounge executive, Ms. Lena, always shows herself to be very helpful when it comes to meeting the needs of her customers. She is very proactive, attentive and sincere in providing her services during the busy lounge hours. The concierge staff is always very hardworking and embrace the Shangri-La values of respect, humility, courtesy, helpfulness and sincerity very well. Keep up with the good work!
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Date of stay: October 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The Lobby lounge is best place to relax & chill and enjoy the food, we stayed across the hotel and we crossed over to Jen hotel lobby for our lunch & dinner 2 days in a row as the food is reasonably priced and the staff especially Nisha hopefully I spelled her name right is very attentive & friendly, Good staffs is hard to come by now days.will definitely come back to the lobby lounge again on our next visit .
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This hotel was clean and comfortable, located near the komtar which was fine as it is easy to get around Penang using grabs. The breakfast spread was fine. The pool was functional but a little dated. The service staff was professional and helpful.
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Date of stay: August 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I have booked few rooms for families trip when my relatives come to Malaysia for a visit. I have recommended Jen Georgetown Hotel because it was a strategic hotel and good value hotel when I stayed with them few times back. My family was tested positive with Covid on travel date and we have contacted the hotel to refund for 2 rooms while the rest of my families members continue with their stay in Jen Georgetown Hotel. The hotel has processed refund for 1 room however they has extended my stay for 1 room to Dec2022. This is weird but the new reservation has flexible cancellation and I accepted the new booking. Fast forward to Aug22, I contacted the hotel to cancel my booking and get refund. The hotel management has made life hell and starting to push me around to talk to travel agent where the original booking was made. While travel agent claimed they cannot refund without hotel’s approval. Hotel management asked for reason why want to cancel the booking and supporting documents to proof my reason. This is unprecedented for Shangri-La brand! After dozens of email, I have to lodge a consumer tribunal filing before it gets serious attention from the hotel manager. The manager claimed there where some miscommunication with the travel agent and system glitch in their reservation. Finally they has refunded but caused trust deficit by loyal customer. The management team has not empathy and turned a dead ear to customer problem. I am done with this hotel.…
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: To avoid this hotel with bad management
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
The rooms weer fine, smaller then they seemed in the photo’s but they were okay. But the pool is old and worn out. There are pigeons and poop on the terrace. The picture of the pool on the websites is not like reality.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$76 - US$129 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Jen Penang by Shangri-La
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
443
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Claim Your ListingJEN PENANG GEORGETOWN BY SHANGRI-LA (R̶M̶ ̶7̶0̶4̶) RM 506: UPDATED 2022 Hotel Reviews, Price Comparison and 1,812 Photos - Tripadvisor
Frequently Asked Questions about JEN Penang Georgetown by Shangri-La
Which popular attractions are close to JEN Penang Georgetown by Shangri-La?
Nearby attractions include Penang House of Music (0.08 km), Tech Dome Penang (0.07 km), and Hin Bus Depot (0.3 km).
What are some of the property amenities at JEN Penang Georgetown by Shangri-La?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JEN Penang Georgetown by Shangri-La?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JEN Penang Georgetown by Shangri-La?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JEN Penang Georgetown by Shangri-La?
Yes, free parking, a parking garage, and paid public parking nearby are available to guests.
What are some restaurants close to JEN Penang Georgetown by Shangri-La?
Conveniently located restaurants include Pinxin Vegan Cuisine, HYGGE Dining & Bar, and Barista Café & Casa de Pizzeria.
Are there opportunities to exercise at JEN Penang Georgetown by Shangri-La?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at JEN Penang Georgetown by Shangri-La?
Yes, dry cleaning and laundry service are offered to guests.
Does JEN Penang Georgetown by Shangri-La offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JEN Penang Georgetown by Shangri-La?
The staff speaks multiple languages, including English, Chinese, Indonesian, Malay, and Tamil.
Are there any historical sites close to JEN Penang Georgetown by Shangri-La?
Many travellers enjoy visiting Armenian Street (0.7 km), George Town (0.8 km), and Cheong Fatt Tze - The Blue Mansion (1.0 km).