Berjaya Penang Hotel

517 reviews

#53 of 126 Hotels in George Town

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1-Stop Midlands Park Jalan Burmah, George Town, Penang Island 10350 Malaysia

COVID-19 update: See the added health and safety measures this property is taking.Read more

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Guests1 room, 2 adults, 0 children

US$42

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Traveller (309)

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Room & Suite (226)

Travel safe during COVID-19

What you can expect during your stay

All linens sanitized in high-temperature wash
Face masks required for guests in public areas
Face masks required for staff in public areas
Floors marked for social distancing
Hand sanitizer available to guests & staff
Regularly sanitized high-traffic areas

Updated 14/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

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Updated 14/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

3.5

Very good

517 reviews

#53 of 126 hotels in George Town

Location

Cleanliness

Service

Value

Home to discerning business and leisure travellers, the Berjaya Penang Hotel is conveniently located as part of the lively ‘1-Stop Midlands Park’ business and entertainment centre. With enchanting cultures, heritage and tantalizing food all around, the Penang Island also heralds in a golden opportunity to make business a true pleasure.

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Property amenities

Valet parking

Free High Speed Internet (WiFi)

Pool

Fitness Centre with Gym / Workout Room

Bar / lounge

Airport transportation

Conference facilities

Banquet room

Wifi

Outdoor pool

Coffee shop

Restaurant

Breakfast available

Breakfast buffet

Complimentary instant cofffee

Complimentary tea

Car hire

Taxi service

Meeting rooms

24-hour security

Baggage storage

Concierge

Convenience store

Currency exchange

Newspaper

Non-smoking hotel

Shops

ATM on site

Doorperson

24-hour front desk

Express check-in / check-out

Dry cleaning

Laundry service

Room features

Blackout curtains

Soundproof rooms

Air conditioning

Desk

Housekeeping

Coffee / tea maker

Flatscreen TV

Bidet

Bathrobes

Interconnected rooms available

Room service

Safe

Sofa

Telephone

Wardrobe / wardrobe

Bottled water

Clothes rack

Iron

Wake-up service / alarm clock

Walk-in shower

Bath / shower

Complimentary toiletries

Hair dryer

Room types

City view

Landmark view

Non-smoking rooms

Suites

Family rooms

Smoking rooms available

Good to know

HOTEL CLASS

HOTEL STYLE

City View

Business

Languages Spoken

English, Indonesian, Malay

517Reviews4Q+A100Room tips

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Popular mentions

Hida wrote a review Jan 2021

5 contributions

Unpleasant experience.

We arrived early (2.00+ pm) & waited untill 4 pm to check in (usually check in 3.00 pm) The staff didn't give clear explanation what happening untill we asking what's going on. Not very satisfied with the sevice. The hotel room is ok but the incidence already spoil our mood.

Date of stay: December 2020Trip type: Travelled with friends

Helpful

Response from Kamachi Kalimuthu, General Manager at Berjaya Penang Hotel

Responded 6 Jan 2021

Dear Hudayati, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards. We are truly sorry to hear you that the checking in process was late due to the rooms was not ready in time. For your information, we have experienced a very high occupancy with sudden picked up and it was back to back situation. Nevertheless, we have taken note on your comments and will re look how to overcome this situation in future. Please accept our sincere apologies for the inconvenience caused. We value your patronage and hope that your future stay with us will be more positively memorable. May we take this opportunity to thank you for choosing Berjaya Penang Hotel as your preferred hotel in Penang. We hope you will give us the opportunity to serve you again in future Kind Regards, Kala Kalimuthu Front Office Manager Berjaya Penang Hotel, Malaysia.

nazrul wrote a review Sep 2020

Miri, Malaysia651 contributions87 helpful votes

Pleasant stay

Location is good. Not far from the main attractions in Penang (anyway Penang is small). Room is decent. Furnishings are old but that is ok. All are functional. Staffs are friendly. Hotel is clean. Reasonably priced too.

Date of stay: September 2020Trip type: Travelled with friends

1 Helpful vote

Helpful

Response from Kamachi Kalimuthu, General Manager at Berjaya Penang Hotel

Responded 6 Oct 2020

Dear nazrul6898, We would like to thank you for sharing your feedback . We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards. We are delighted to learn that your recent stay with us was generally to your satisfaction. We appreciate your acknowledging our staff and we will definitely pass your comments on our staff’s friendliness, level of service and also their response to your needs to our team. We pride ourselves with seeing to our guest’s comfort and goal is to ensure we provide exceptional service to all guests. We value your patronage and hope that your future stay with us will be more positively memorable. May we take this opportunity to thank you for choosing Berjaya Penang Hotel as your preferred hotel in Penang. We hope you will give us the opportunity to serve you again in future. Kind Regards, Kala Kalimuthu Front Office Manager Berjaya Penang Hotel, Penang Malaysia

JMK wrote a review Jul 2020

4 contributions1 helpful vote

Nice place

Except for unavailable elevator from parking to lobby, there isnt any issue. The room is clean and well maintained the staffs are frinedly and helpful. I would recommend this hotel either for business trip or leisure. Keep it up.

Date of stay: July 2020Trip type: Travelled on business

1 Helpful vote

Helpful

Response from Kamachi Kalimuthu, General Manager at Berjaya Penang Hotel

Responded 4 Aug 2020

Dear Dr JKAMK, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards. We appreciate your acknowledging our staff and we will definitely pass your comments on our staff’s friendliness, level of service and also their response to your needs to our team. Glad to know too that you are generally happy with your recent stay with us. We pride ourselves with seeing to our guest’s comfort and goal is to ensure we provide exceptional service to all guests. Regards to the elevator, only one entrance was allocated due to RMCO for proper monitoring. However, for emergency use, we do arrange to use service lift, whereby we have put up a proper signage with arrows from car park to service lift. We value your patronage and hope that your future stay with us will be more positively memorable. May we take this opportunity to thank you for choosing Berjaya Penang Hotel as your preferred hotel in Penang. We hope you will give us the opportunity to serve you again in future Kind Regards, Kala Kalimuthu Front Office Manager Berjaya Penang Hotel, Malaysia.

Wan wrote a review Jul 2020

1 contribution

Good Hotel

Good room and food. Friendly staff. Room very clean. Food very delicious. Facilities are very good. Very good price. Very good location. Swimming pool are big.Suitable for family and business. Worth for vacation.

Date of stay: July 2020

Rooms

Cleanliness

Service

Trip type: Travelled on business

Helpful

Response from Kamachi Kalimuthu, General Manager at Berjaya Penang Hotel

Responded 4 Aug 2020

Dear Wan Travelling, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards. We appreciate your acknowledging our staff and we will definitely pass your comments on our staff’s friendliness, level of service and also their response to your needs to our team. Glad to know too that you are generally happy with your recent stay here. We pride ourselves with seeing to our guest’s comfort and goal is to ensure we provide exceptional service to all guests. We value your patronage and hope that your future stay with us will be more positively memorable. May we take this opportunity to thank you for choosing Berjaya Penang Hotel as your preferred hotel in Penang. We hope you will give us the opportunity to serve you again in future Kind Regards, Kala Kalimuthu Front Office Manager Berjaya Penang Hotel, Malaysia.

Eva T wrote a review Feb 2020

East Java, Indonesia21 contributions9 helpful votes

In need of update

We stayed here because of the hotel's proximity to the Penang Adventist Hospital which is just across the street. The hotel feels old and tired. They updated the carpet and some bathroom appliances but that is not helping a lot. The room was clean but the mattress of the king sized bed was really bad. Laying down I could feel the wires! The padding is worn-out. The mattress needs to be replaced. The temperature of the air-conditioning could not be adjusted. It was simply cold. The key card which is normally needed to start the electricity in room was not working. When we entered the room the air conditioning was already on and we found that we always had to switch off all the lights by hand when leaving the room - as well as the air conditioner - because the extraction of the key card did not do it. The breakfast buffet had a good variety of food. For lunch and dinner there are a lot of restaurants in the area and two shopping centers with more upscale venues nearby. A number of staff have worked here many years. Most are really friendly and helpful. …

Date of stay: February 2020Trip type: Travelled as a couple

Helpful

Response from KalaKalimuthu, Front Office Manager at Berjaya Penang Hotel

Responded 14 Feb 2020

Dear Eva T, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards. We are delighted to know that you have enjoyed our location and that it allowed you to conveniently reach to Penang Adventist Hospital, shopping malls and nearby restaurants. Glad to know too that you were impressed with varieties of selection of breakfast served and it is value for money. Noted on your comments that the hotel is older, it is well maintained by our staff as we have preventive maintenance works to meet our guests comfort and it is ongoing. We have also taken note of your feedback's to the bad condition of the mattress and uncontrollable air condition temperature . We assure you that necessary measures are being taken to rectify this to ensure that service standards are improved in future. Your comments have been directed to departments concern to be looked into. We value your patronage and hope that your future stay with us will be more positively memorable. May we take this opportunity to thank you for choosing Berjaya Penang Hotel as your preferred hotel in Penang. We hope you will give us the opportunity to serve you again in future Kind Regards, Kala Kalimuthu Front Office Manager Berjaya Penang Hotel, Malaysia.

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