This is a terribly maintained hotel. The air condition controls are broken, the hairdryers are removed or stolen in some rooms, the interiors are shabby, the bathroom doors are rotting, It is unfriendly to the disabled and seniors. The bathrooms do not provide anti-slip mats, the elevator access is from the car park. There are big koi fish in the car park that have no room to swim - they are literally forced into a small space. The internet is weak. Plus: the staff - they are doing everything they can. Lovely people. But seriously find another hotel - don’t waste your money here.
No early checkin although we have informed them and was told that it is possible to check in early. Broken furniture everywhere in the room, AC not cold, toilet and wardrobe door not usable, crack and water damage paint.
I arrived around 530PM: sadly room was not even ready (Jr Suite). Had to wait around 30 minutes later for the room (6PM). I would understand if they were under staff (if it is still around 4PM: but hello it is near to 6PM ok). Simple apology wont do much. Got the room on level 21. Room is super dated: but separate layout seems decent. Lighting is OK, and so does the AC. Toilet is super small; basic toiletries were provided. I know it is weekend: super packed. But hey please take note of the SOP. No one check's/verify my entry at the main door. Also I noticed if you park and enter from the car park: basically no Mysejahtera scan is needed. Not sure how you verify vaccinated and non vaccinated guest. To make things worse: only 2 lift (out of 3) were functioning. People lining up and enter the lift and get crowd (over the 4 pax limit). I manage to tell the reception lady: but she wont do anything. Odd. The hotel personnel not even care to advise or check on this matter. I even had to take the stairs down to the lobby (scary). Breakfast on Sunday was ciaos. Would advice the hotel to deploy SLOT method for the breakfast (to manage crowd / limit). Food were average. Coffee tasted funny on Monday (not sure why: seems over burned). Monday was better no crowd as people back to work. Lunch at Coffee House Menu for lunch or dinner is kind of cheap. Food tasted OK: but I feel some minor improvement needed to the taste and presentation. Staff were decent and friendly. Funny thing is their house keeping and maintenance staff were friendly and attentive. They deserve some credits. Would strongly recommend some urgent improvements: 1. Properly enforce SOP (get some one to check each guest entering the building: status of their MySejahtera / temperature etc. 2. Front desk staff need some further training (communication and crisis management). 3. Parking - get some staff to ensure traveler / visitor status (MySejahtera) 4. Slot base time for breakfast (if the hotel get super packed) Best wishes to this hotel...…
We arrived early (2.00+ pm) & waited untill 4 pm to check in (usually check in 3.00 pm) The staff didn't give clear explanation what happening untill we asking what's going on. Not very satisfied with the sevice. The hotel room is ok but the incidence already spoil our mood.
Location is good. Not far from the main attractions in Penang (anyway Penang is small). Room is decent. Furnishings are old but that is ok. All are functional. Staffs are friendly. Hotel is clean. Reasonably priced too.
Except for unavailable elevator from parking to lobby, there isnt any issue. The room is clean and well maintained the staffs are frinedly and helpful. I would recommend this hotel either for business trip or leisure. Keep it up.
Good room and food. Friendly staff. Room very clean. Food very delicious. Facilities are very good. Very good price. Very good location. Swimming pool are big.Suitable for family and business. Worth for vacation.
We stayed here because of the hotel's proximity to the Penang Adventist Hospital which is just across the street. The hotel feels old and tired. They updated the carpet and some bathroom appliances but that is not helping a lot. The room was clean but the mattress of the king sized bed was really bad. Laying down I could feel the wires! The padding is worn-out. The mattress needs to be replaced. The temperature of the air-conditioning could not be adjusted. It was simply cold. The key card which is normally needed to start the electricity in room was not working. When we entered the room the air conditioning was already on and we found that we always had to switch off all the lights by hand when leaving the room - as well as the air conditioner - because the extraction of the key card did not do it. The breakfast buffet had a good variety of food. For lunch and dinner there are a lot of restaurants in the area and two shopping centers with more upscale venues nearby. A number of staff have worked here many years. Most are really friendly and helpful. …
Rate reasonable but room very small. Obstructive view for Standard view. Needs refurbishment. Breakfast nothing much. Weekend buffet dinner was disappointing with limited items. Lifts are very slow. Staff are however friendly and smiling.
I stayed here 3 nights, purely to get my Thailand visa from the nearby consulate. If you're here for this purpose then Berjaya Penang is ideally located. The consulate is just 15 minutes slow walk from the hotel and very easy to navigate to (2 straight roads). The Gurney malls are only 8-10 minutes walk in the other direction, too, so you can easily go do a bit of shopping, get food etc whilst waiting for your visa. My 4 star review is a bit subjective as it's 4 star based on what I needed the hotel for (a bed near to the Thai consulate). However, if I was holidaying in Penang (which I have on 5 previous occasions), I wouldn't choose this hotel. Yes, the hotel is a bit old and not keeping up with the more modern 4-5 stars but it does the job as long as you're not the kind of person to pick holes in everything or take photos of every little imperfection. Expect a fairly good hotel, in a fairly good location (excellent if you're here to get a Thai Visa) and fairly good service. Downstairs from the hotel is a 7-11 and Family Mart (30 seconds further down). There's also a taxi stand directly outside and a mall next door with KFC and some Asian food cafes. Breakfast is, again, good as long as you don't expect a Marriott-Style spread. There's toast, croissants, juices, cereal, porridge, fruit, cold meats and cheese, coffee, tea plus about 8-10 hot dishes to choose from, like noodles, rice, mixed vegetables etc. There's enough choice to fill you up for the morning. Couple of tips to the manager reading this... - welcome drink - bring it to the guests as they check in. When I checked in, I didn't even know where to get this from with the voucher you gave me. It's a nicer gesture bringing it to guests as they check in. - At check in your front desk staff should explain the services. I hadn't a clue where breakfast was, what times, what floor the swimming pool was or even what floor my room was on. I was just given my key card. It wasn't rude but you could improve on this very easily. - breakfast - all 3 mornings I had to go looking for your breakfast staff to give them my breakfast voucher. Have someone greeting guests as they come in for breakfast and thanking them when leaving. There's a lot of small details that could turn you into a proper 4 star as, for now, you're definitely a good 3 star but really not more. All hotel owners should stay in a decent (Marriott/Hilton for example) hotel to see all the things they should be doing. Anyway, I'll be back here if I need another visa, for sure. …