We arrived early (2.00+ pm) & waited untill 4 pm to check in (usually check in 3.00 pm) The staff didn't give clear explanation what happening untill we asking what's going on. Not very satisfied with the sevice. The hotel room is ok but the incidence already spoil our mood.
Location is good. Not far from the main attractions in Penang (anyway Penang is small). Room is decent. Furnishings are old but that is ok. All are functional. Staffs are friendly. Hotel is clean. Reasonably priced too.
Except for unavailable elevator from parking to lobby, there isnt any issue. The room is clean and well maintained the staffs are frinedly and helpful. I would recommend this hotel either for business trip or leisure. Keep it up.
Good room and food. Friendly staff. Room very clean. Food very delicious. Facilities are very good. Very good price. Very good location. Swimming pool are big.Suitable for family and business. Worth for vacation.
We stayed here because of the hotel's proximity to the Penang Adventist Hospital which is just across the street. The hotel feels old and tired. They updated the carpet and some bathroom appliances but that is not helping a lot. The room was clean but the mattress of the king sized bed was really bad. Laying down I could feel the wires! The padding is worn-out. The mattress needs to be replaced. The temperature of the air-conditioning could not be adjusted. It was simply cold. The key card which is normally needed to start the electricity in room was not working. When we entered the room the air conditioning was already on and we found that we always had to switch off all the lights by hand when leaving the room - as well as the air conditioner - because the extraction of the key card did not do it. The breakfast buffet had a good variety of food. For lunch and dinner there are a lot of restaurants in the area and two shopping centers with more upscale venues nearby. A number of staff have worked here many years. Most are really friendly and helpful. …
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