Berjaya Penang Hotel
1-Stop Midlands Park Jalan Burmah, George Town, Penang Island 10350 Malaysia
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About
#145 of 617 hotels in Penang Island
Location
Cleanliness
Service
Value
Home to discerning business and leisure travellers, the Berjaya Penang Hotel is conveniently located as part of the lively ‘1-Stop Midlands Park’ business and entertainment centre. With enchanting cultures, heritage and tantalizing food all around, the Penang Island also heralds in a golden opportunity to make business a true pleasure.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Car hire
Conference facilities
Banquet room
Wifi
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Taxi service
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Shops
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bidet
Bathrobes
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, Indonesian, Malay
Location
81Good for walkers
Grade: 81 out of 100
37Restaurantswithin 0.5 km
6Attractionswithin 0.5 km
1-Stop Midlands Park Jalan Burmah, George Town, Penang Island 10350 Malaysia
Getting there
Car HireSee all George Town car hire
Nearby restaurants
Gravity, Rooftop Bar, G Kelawai, Penang
83 reviews6 minBar
Bella Italia
90 reviews5 minItalian
Huey&Wah
30 reviews6 minCafe
Bee Hooi Restaurant
32 reviews5 minAsian
See all nearby restaurantsNearby attractions
Church of Immaculate Conception
9 reviews5 minPoints of Interest & Landmarks
Eva's Homemade Soft Nougat
2 reviews2 minSpeciality & Gift Shops
Lim Wah Thai
3 reviews6 minSpeciality & Gift Shops
George Town Steel Rod Structures
3 reviews5 minPoints of Interest & Landmarks
See all nearby attractions545Reviews4Q+A100Room tips
Reviews
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My kids were there for a school trip, both the days the complain was breakfast was horrendous and rooms were not clean.I have been recently hearing the same of my friends too, I use to be a big supporter of BG . For me to get a remarks from children’s, it’s that poor service. Wake up guys, we are in a competitive environment. Hope this will help you guys to serve better
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kamachi Kalimuthu, Guest Services / Front Office at Berjaya Penang Hotel
Responded 4 weeks ago
Sylvester, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards. We are truly sorry to hear you endured some inconveniences while staying with us mainly related to Housekeeping department and Kitchen. This is certainly not the level of service in which we pride ourselves. However, I have shared your grievances to the department concern to look into the training's for the Housekeeping and Kitchen associates. We value your patronage and hope that your future stay with us will be more positively memorable. May we take this opportunity to thank you for choosing Berjaya Penang Hotel as your preferred hotel in Penang. We hope you will give us the opportunity to serve you again in future Kind Regards, Kala Kalimuthu Front Office Manager Berjaya Penang Hotel, Malaysia.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall hotel is very old and outdated. Housekeeping needs to improve on cleanliness. The first impression shows signs of aging. The guest toilet is another area which needs major touch up. When I entered to use I did not feel a hotel standard but more of a public facility. Kudos to the chef. Food is delicious. Towels and pillows and mattress need to change. Do not keep for the next generation. They have a lifespan. Rates have significally increased since my last visit but does not match with the product. Time for an upgrade and restore to her former glory days.
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kamachi Kalimuthu, Guest Services / Front Office at Berjaya Penang Hotel
Responded 4 weeks ago
Dear Roam20921142573, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards. We are truly sorry to hear you endured some inconveniences while staying with us. Noted on your comments that the hotel is older, it is well maintained by our staff as we have preventive maintenance works to meet our guests comfort and it is ongoing. For your information, we have done some basic refurbishment, whereby we have replaced and done such as new carpets, new mattress, new pillows, new lights, repaint furniture and change upholstery, fresh coat of paint in the room and reglazed the bathtub. Total of 112 rooms changed the flooring from carpet to vinyl flooring . We also looking into bathroom renovation for 5 floors starting from this month. Regards to your comments on the cleanness ,we have shared your concern to the department head and Immediate action has been taken to rectify the issues to maintain our standard at all time. We appreciate your acknowledging our Chef on his preparation of tasty food and we will definitely pass your comments to Chef and Team. We value your patronage and hope that your future stay with us will be more positively memorable. May we take this opportunity to thank you for choosing Berjaya Penang Hotel as your preferred hotel in Penang. We hope you will give us the opportunity to serve you again in future. Kind Regards, Kala Kalimuthu Front Office Manager Berjaya Penang Hotel, Malaysia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The front office staff was not polite . We paid for three nights but the receipt was written only for two . She distracted us by giving horrible rooms overlooking an apartment complex and also being nasty. When you have traveled for one whole day you need to front office to be polite and nice . Never pay cash . Always pay with your credit card as you have evidence of your payment. This was done to several others who came for the conference from different parts of the world . Management should take note of this as you will loose customers. Thank you
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Date of stay: September 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Please ensure you check your payment recuts and always pay with your card as they will try to rip...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kamachi Kalimuthu, Guest Services / Front Office at Berjaya Penang Hotel
Responded 4 weeks ago
Dear niroshab998, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards We are truly sorry to hear you endured some inconveniences while staying with us. All the your comments taken note and we assure you that necessary measures are being taken to rectify this to ensure that service standards are improved in future. Your comments have been directed to departments concern to be looked into. For your information, I have checked through you bills and it is confirmed paid for 2 nights . Regards to your comments on the prove of payment cash or credit card, receipts will be issued upon settling the bills. We value your patronage and hope that your future stay with us will be more positively memorable. May we take this opportunity to thank you for choosing Berjaya Penang Hotel as your preferred hotel in Penang. We hope you will give us the opportunity to serve you again in future. Kind Regards, Kala Kalimuthu Front Office Manager Berjaya Penang Hotel, Malaysia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Booked 5 nights starting from 17th to 22nd September in family room for 5 nights but very disappointed, TV antenna no good, can't watch any program at all, very poor Wi-Fi can't used keeping go off ,no hand or face towel, call the housekeeper was told that only upon request this is call a 4 stars hotel
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kamachi Kalimuthu, Guest Services / Front Office at Berjaya Penang Hotel
Responded 4 Oct 2023
Dear Steven C, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards We are truly sorry to hear you endured some inconveniences while staying with us. All the your comments taken note and we assure you that necessary measures are being taken to rectify this to ensure that service standards are improved in future. Your comments have been directed to departments concern to be looked into. We value your patronage and hope that your future stay with us will be more positively memorable. May we take this opportunity to thank you for choosing Berjaya Penang Hotel as your preferred hotel in Penang. We hope you will give us the opportunity to serve you again in future. Kind Regards, Kala Kalimuthu Front Office Manager Berjaya Penang Hotel, Malaysia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had the very unfortunate experience of staying at the Berjaya Penang Hotel for 3 nights in August 2023. The room was undoubtedly the most unclean hotel room we have seen in any hotel anywhere in the world. The pillows were heavily stained, there was food remnants in the drawers, lampshades were stained with what looked like coffee or tea spillages, swatted insects still on the wall… and the level of dust in the room was unbelievable. We complained to the hotel reception on two occasions, but our complaints obviously ‘fell on deaf ears’… The hotel has 3 very small and slow lifts which try their best to service about 30 floors, however, they are nowhere near capable of providing an acceptable service.. waiting times were often in the region of 5 minutes.. totally unacceptable!! The location of the hotel isn’t great either, as it is situated within a mainly residential area. I’m trying, but struggling to find something good to say about this hotel.. So to end my review, I’d say that it provided a very very average breakfast service..…
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Date of stay: August 2023Trip type: Travelled as a couple
Room Tip: Avoid this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kamachi Kalimuthu, Guest Services / Front Office at Berjaya Penang Hotel
Responded 30 Aug 2023
Dear hucasl, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards. We are truly sorry to hear you endured some inconveniences while staying with us mainly related to Housekeeping department. This is certainly not the level of service in which we pride ourselves. However, I have shared your grievances to the department concern to look into the trainings for the Housekeeping associates. We value your patronage and hope that your future stay with us will be more positively memorable. May we take this opportunity to thank you for choosing Berjaya Penang Hotel as your preferred hotel in Penang. We hope you will give us the opportunity to serve you again in future Kind Regards, Kala Kalimuthu Front Office Manager Berjaya Penang Hotel, Malaysia.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GOOD: - Vegetarian Breakfast Buffet - Location ROOM TO IMPROVE: - Elderly friendly (Inconvenient for elderly as you need to walk up the stairs from lobby to hotel) - There should be an outlet near bedside (For phone charging) - Room was smaller than expected. The toilet door was faulty.
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kamachi Kalimuthu, Guest Services / Front Office at Berjaya Penang Hotel
Responded 30 Aug 2023
Dear ihavenousernamelah, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards. We are delighted to know that you have enjoyed our location and glad to know too that you were impressed with varieties of selection of Vegetarian breakfast served Noted on comments elderly friendly service, we have also lift service from the basement to lobby and floors which just situated back at the fish pond. We have also taken note of your feedback's to the condition of the toilet door . We assure you that necessary measures are being taken to rectify this to ensure that service standards are improved in future. Your comments have been directed to departments concern to be looked into. We value your patronage and hope that your future stay with us will be more positively memorable. May we take this opportunity to thank you for choosing Berjaya Penang Hotel as your preferred hotel in Penang. We hope you will give us the opportunity to serve you again in future Kind Regards, Kala Kalimuthu Front Office Manager Berjaya Penang Hotel, Malaysia.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great Hotel and the staff are friendly,I would recommend all my friends and relatives to come here and having a great time at this hotel . The location of this also good near by got a lot of shop and restaurants.
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Date of stay: May 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kamachi Kalimuthu, Guest Services / Front Office at Berjaya Penang Hotel
Responded 24 May 2023
Dear Daydream67013810460,, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards. We appreciate your acknowledging our staff and we will definitely pass your comments on our staff’s friendliness, level of service and also their response to your needs to our team. Glad to know too that you are generally happy with your recent stay here. We pride ourselves with seeing to our guest’s comfort and goal is to ensure we provide exceptional service to all guests. We value your patronage and hope that your future stay with us will be more positively memorable. May we take this opportunity to thank you for choosing Berjaya Penang Hotel as your preferred hotel in Penang. We hope you will give us the opportunity to serve you again in future Kind Regards, Kala Kalimuthu Front Office Manager Berjaya Penang Hotel, Malaysia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went for company buka puasa buffet. All the foods was superb! Variety of selections and the hospitality was tiptop. All the staffs n crews were super friendly,helpful n efficient. Feel very welcome to enjoy delicious cuisine. Recommended👍
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Date of stay: April 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Ample parking, easy to find the location.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kamachi Kalimuthu, Guest Services / Front Office at Berjaya Penang Hotel
Responded 20 Apr 2023
Buka Puasa Buffet(company Event) We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards We are pleased to hear your nice comments about our Ramadan Buffet. Always nice to know we succeed in making our guest having a successful and memorable experience with us. We appreciate your acknowledging our staff and the food at our hotel. We will definitely pass your comments on our staffs' friendliness, level of service and also their response to your needs, to our team members. We value your patronage and hope that your future stay with us will be more positively memorable. May we take this opportunity to thank you for choosing Berjaya Penang Hotel as your preferred hotel in Penang. We hope you will give us the opportunity to serve you again in future. Kind Regards, Kala Kalimuthu Front Office Manager Berjaya Penang Hotel, Malaysia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
食物非常满意，也感谢贺经理的热情招待！酒店环境，地点也非常适合旅客，商务业者！值得推荐 The food was very satisfying and I would like to thank Manager He for his hospitality! The hotel environment and location are perfect for travellers and businessmen! Recommendable!
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Date of stay: April 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kamachi Kalimuthu, Guest Services / Front Office at Berjaya Penang Hotel
Responded 20 Apr 2023
Dear Sir/Madam, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards We are pleased to hear your nice comments and generally you have enjoyed the hotel environment and location of the hotel. Always nice to know we succeed in making our guest having a successful and memorable experience with us. We appreciate your acknowledging our staff and the food at our cafe. We will definitely pass your comments on our staffs' friendliness, level of service and also their response to your needs, to our team members. We value your patronage and hope that your future stay with us will be more positively memorable. May we take this opportunity to thank you for choosing Berjaya Penang Hotel as your preferred hotel in Penang. We hope you will give us the opportunity to serve you again in future. Kind Regards, Kala Kalimuthu Front Office Manager Berjaya Penang Hotel, Malaysia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Food good choice and delicious. Dessert still have rooms to improve, should have more choices of malay or nyonya kuih. Pity is in door cannot have instant fried noodles and BBQ. Drinks should allow diner choice on sugar preference.
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kamachi Kalimuthu, Guest Services / Front Office at Berjaya Penang Hotel
Responded 12 Apr 2023
Dear ihspenang, Thank you for your feedback in Tripadvisor. Your comments are very important for us to further improve in our standards and services. We are truly delighted that you enjoyed our food in Ramadhan Buffet. Noted your comments on the dessert ,varties of malay and Nonya kuih. I have raised your concern to our Chef and immediate action will be taken to ensure that our quality of the food meet our hotel standard at all time. We look forward to welcoming you again soon and thank you for choosing Berjaya Penang Hotel. Kind Regards, Kamachi Kalimuthu Front Office Manager Berjaya Penang Hotel, Penang Malaysia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$48 - US$64 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
berjaya hotel georgetown
FORMERLY KNOWN AS
Georgetown City Hotel
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
320
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Claim Your ListingBERJAYA PENANG HOTEL (R̶M̶ ̶2̶8̶9̶) RM 205: UPDATED 2023 Reviews, Price Comparison and 635 Photos - Tripadvisor
Frequently Asked Questions about Berjaya Penang Hotel
Which popular attractions are close to Berjaya Penang Hotel?
Nearby attractions include Church of Immaculate Conception (0.3 km), Eva's Homemade Soft Nougat (0.1 km), and Lim Wah Thai (0.4 km).
What are some of the property amenities at Berjaya Penang Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Berjaya Penang Hotel?
Top room amenities include air conditioning, a flat screen TV, and a bidet.
What food & drink options are available at Berjaya Penang Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Berjaya Penang Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to Berjaya Penang Hotel?
Conveniently located restaurants include Gravity, Rooftop Bar, G Kelawai, Penang, Bella Italia, and Huey&Wah.
Are there opportunities to exercise at Berjaya Penang Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Berjaya Penang Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Berjaya Penang Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Berjaya Penang Hotel?
The staff speaks multiple languages, including English, Indonesian, and Malay.
Are there any historical sites close to Berjaya Penang Hotel?
Many travellers enjoy visiting Armenian Street (3.8 km), George Town (3.9 km), and Cheong Fatt Tze - The Blue Mansion (3.4 km).