The minute I got down from my grab car, the hotel staffs were there to receive my bags and even took our bags to the room. The check in and check out was a smooth process. The room is spacious and equipped with all the facilities. The housekeeping staffs were helpful too and friendly. They always kept our rooms clean. The room service is good too. The hotel is very near to the famous nasi kandar Line Clear and Chowrasta market. I will definately stay here when I come back to Penang again. To all the hotel staffs, keep up the good work and thank you for keeping the hotel sanitised and keeping everyone safe. You are a frontliner too!
For a 4-star Hotel it is as good as it gets. The rooms were refreshed recently with some old furnishings replaced. We got a nice promotion due to the current pandemic situation while in-house has a RM1 to upgrade to better room promotion. The bed however kinda hard to sleep on. Internet was good and our room at 16th floor has a very nice view of the strait of Melaka. You will find the hotel more than adequate for the reasonable rate and location within the city center.
Not my first time here and not my first review. As always, the location and the value for money keep me coming back here whenever in Penang and when i want to stay close to the town centre. I have decided to pay a biy extra and stayed at the newly refurbished rooms. We had a larger corner room and another twin bed standard room in order to have connecting rooms. The new rooms are reasonably acceptable at such price level. The hotel aircond can be quite cold at times despite setting it to the least cold mode. But in the overall i am always happy to return here again for its location and value for money.
The service at this hotel is excellent. We have been enjoying the promotion of RM 88 per night, and the service given to us is as good as the normal rack rate. The hotel maintains the service given to all patron of the hotel and we are honored to be their guests repeatedly. The best part of this hotel is the food outlets around the area. Don't miss out on the famous Air Nyior Tingkap (Coconut water), Tokua Rendang (friend tofu), chow rasta market where you can get most of the delicacies Penang has to offer. Due to Covid-19, we have been enjoying ordering food from various outlets in Penang that we love delivered by GrabFood like Harry Potter Tomato Rice, Hameediyah restaurant, kapitan restaurant and many more. Thank you Cititel for maintaining your service level, although the beach is far away, the view from your room is soothing and the fan installed in the room is an extra mention.…
Dear Mgt, Thank you for the brilliant service that you have given to me and my family. I will surely stays again next time. I would like to dedicate my thankful tough to Mr Suhaimi from the front office personnel who had made my stay most memorable and fun. He help us a lot when we were chek in 2 days ago. Management should give a credit to a person like him who is polite and so welcoming. Lastly thanks again to all the staff who give us such a happy stays.
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