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Cititel Penang

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Cititel Penang
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1,033 Reviews from our TripAdvisor Community

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Showing 889: English reviews
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croydon
Reviewed 5 days ago NEWvia mobile

Great location, wonderful service throughout, good sea views or views of city from upper floors. Reasonably priced restaurants, but with so much "street food" and so many diverse restaurants available within a few hundred metres we did not try their restaurants.

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Helpful?
Thank jim_s69
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from all of us at Cititel Penang. Thank you so much for choosing to stay with us on your recent holiday visit to Penang. My team and I are very grateful for your generous full-bubble rating on Trip Advisor. We are glad to hear that you enjoyed our hotel location, our service provided, the sea...

Singapore
Reviewed 6 days ago NEW

Big hotel as far as Penang goes...but its glory days probably over... Competitive pricing, half-price compare to though so no complaints. Very good location in Georgetown with amazing cheap food and decent nightlife around! :)

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Helpful?
Thank Andrew_BeMyGuest
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from all of us at Cititel Penang. Thank you so much for staying with us on your recent holiday visit to Penang. My team and I are grateful for your kind support and we appreciate your review on Trip Advisor. As an established hotel located in the city centre, we are continuously striving to improve...

Reviewed 1 week ago via mobile

I have stayed many hotels around the world.. its always 4 star or 5 star. I bravely recommend for anyone who's looking for a 4 star hotel. It have a complete requirements to a 4 star hotel. Bear in mind at times what i experience in cititel penang you might even won't get in a 5 star hotel. Its really...

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Helpful?
Thank Gunasegaran_28
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from all of us at Cititel Penang. Thank you so much for choosing to stay with us during your visit to Penang, and my team and I are most grateful for your positive review on Trip Advisor. It is indeed such a great motivation to all of us here, to learn that you enjoyed a...

singapore
Reviewed 2 weeks ago

location-good location as food is readily available. it is near to campbell street, the blue mansion, komtar and jalan penang, where the famous chendol is located. there is a free shuttle bus service (the city area transit) bus stop right outside the hotel. facilities -rooms are old and the pool is small. there is free wifi in the lobby and...

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Helpful?
Thank maverick020
TonyGoh-GM, Director of Sales at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from all of us at Cititel Penang. Thank you so much for choosing to stay with us on your recent visit to Penang, and my team and I hope that you had a wonderful time here. We are pleased to hear that you were satisfied with our hotel location with all the nearby local famous...

Bangkok, Thailand
Reviewed 3 weeks ago

Being in the hospitality industry and having stayed in countless hotels in different countries this surely has to be the best hotel on the island with extremely efficient staff and service. Hotel may be old but the staff makes up for it with their smiling faces and service. Michelle is extremly professional and helpful too. Wifi is extremely fast now...

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Helpful?
2Thank Eileen T
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Ms Eileen T, Selamat Sejahtera from all of us at Cititel Penang. Thank you very much for making Cititel Penang your preferred accommodation choice on your numerous business visits to Penang. My team and I are very grateful for your wonderful full-bubble rating on Trip Advisor. I'm most pleased to hear that you appreciated our staff services, the Wifi...

Reviewed 4 weeks ago via mobile

Like a military fortress with a crew that their behavior was dislikes. Unfriendly atmosphere. Pool and spa small and without quality. The only advantage of this hotel is the location. To the facilities, expensive.

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Helpful?
Thank Khosrow N
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from all of us at Cititel Penang. Thank you for staying with us during your visit to Penang. First and foremost, I do regret to learn that you were unsatisfied with our hotel facilities and services. However, I would like to extend my sincere apologies and I wish to ascertain you that we will improve...

Singapore, Singapore
Reviewed 14 March 2017 via mobile

Room: Stayed at 7th and was given rooms with ocean view. Can see sunrise from hotel room. Room is spacious and pillows are comfortable. Only con is there is no safe. Hotel facilities: There is a small indoor swimming pool but did not get to use. Lobby supplies drinking water with fruits such as lime, lemon, cucumber etc which is...

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Helpful?
Thank Sphoon
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from all of us at Cititel Penang. Thank you so much for staying with us during your recent visit to Penang, and my team and I are very grateful for your full-bubble rating on Trip Advisor, and truly glad to hear that you enjoyed your stay. We are pleased to learn that you appreciated your...

Reviewed 9 March 2017

We stayed here at a Deluxe room. Good helpful staff, they extended the time of check out on request and provided a baby cot for free of cost. they have a wide variety of food for Complimentary Break Fast.. They too helped us immediately wen my kid fell sick, even though they did not have Doctor on call facility, they...

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Helpful?
Thank Sowmya A
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from all of us at Cititel Penang. Thank you very much for choosing to stay with us. My team and I would like to thank you for your kind feedback on your stay experience with us. I'm pleased to learn that you found our staff to be helpful, and I strongly believe that they were...

Thiruvanathapuram
Reviewed 7 March 2017

location is very good,supermarkts,pubs etc all are nearby,staff approach is very appreciable,everybody knows this the location of the hotel.eventhough the hotel is old they r maitaining it very well.breakfast spread is very good,dont expect any indian variety,but we enjoyed food especially their japanese dishes.just opp the hotel there are restaurants which serve indian food.wifi is good

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Helpful?
Thank Rajasekhar K
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from all of us at Cititel Penang. Thank you so much for staying with us during your recent visit to Penang, and my team and I are very grateful for your full-bubble rating on Trip Advisor. We are pleased to learn that you appreciated the location of our hotel with all the nearby local eateries,...

Lethbridge, Alberta, Canada
Reviewed 26 February 2017 via mobile

We stayed at Cititel penang 4 years ago, which is the reason why we chose this hotel again. Service was great, although the limited wifi on devices was a pain. Room appearance was clean but this hotel is older and a bit tired looking. It could use a facelift, especially the bathroom. There were signs of mold and mildew in...

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Helpful?
1Thank CheryllHart
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from all of us at Cititel Penang. My team and I would like to extend our sincere appreciation for your kind and continuous support. It is indeed a great pleasure to welcome you back and we are indeed very grateful to you for choosing to stay with us again. I'm pleased to hear that you...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Along bustling Upper Penang Road, in the heart of George Town. Easy access to commercial and government offices, 30 minutes by car from Penang International Airport, 5 minutes drive to Penang Ferry terminal, 5-10 minutes walk to nearby tourist attractions such as street arts and UNESCO heritage trails, 15-minutes walk to Chowrasta market and Mydin Hypermarket, 20-minutes walk to Komtar/Prangin Mall/1st Avenue Mall, 20-minutes walk to Esplanade/Beach Street and the Red Garden Hawker Centre is located just opposite the hotel. 451 comfortably furnished rooms inclusive of executive rooms, broadband internet, LCD TV, long bath, bidet, electronic safe in selected categories, coffee/tea making facilities, mini fridge, satellite TV and in-house movies. ... more   less 

Additional Information about Cititel Penang

Address: 66 Jalan Penang, George Town, Penang Island 10000, Malaysia
Region: Malaysia > Penang > Penang Island > George Town
Price Range: RM233 - RM365 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cititel Penang 4*
Number of rooms: 451
Reservation Options:
TripAdvisor is proud to partner with Hotel.de, Booking.com, Asiatravel.com Holdings, Agoda, TripOnline SA and HotelQuickly so you can book your Cititel Penang reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Cititel Penang Georgetown
Cititel Penang Hotel Georgetown
Cititel Penang George Town
Hotel Style:
#3 Spa Hotel in George Town
#8 Luxury Hotel in George Town
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Questions & Answers

Here's what travellers have asked, with answers from Cititel Penang staff and other travellers.
14 questions
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Questions? Get answers from Cititel Penang staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Non-smoking rooms available”
Andrew_BeMyGuest, 17 Apr 2017 | Read review
“We were on floor 28, quite and non smoking room”
sowmyaa2017, 9 Mar 2017 | Read review
“city view room”
rajasekhark_13, 6 Mar 2017 | Read review
“Room on the high floor facing the sea is more relaxing”
lmakk109, 10 Jan 2017 | Read review
“Request for sea view room”
seaton188, 31 Dec 2016 | Read review
5 of 5