Cititel Penang
66 Jalan Penang, George Town, Penang Island 10000 Malaysia
3 people are viewing this hotel
US$48
Fully refundable before Sat, 9 Dec
Get rewarded with One Key
US$52
Fully refundable before Thu, 7 Dec
No prepayment needed
US$60
US$38
Fully refundable before Wed, 6 Dec
Easy and fast booking
Hotels.comUS$48
Official SiteUS$46
StayForLongUS$60
View all 15 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (1,203)1,203
Room & Suite (361)
Dining (112)
About
#57 of 616 hotels in Penang Island
Location
Cleanliness
Service
Value
Along bustling Upper Penang Road, in the heart of George Town. Easy access to commercial and government offices, 30 minutes by car from Penang International Airport, 5 minutes drive to Penang Ferry terminal, 5-10 minutes walk to nearby tourist attractions such as street arts and UNESCO heritage trails, 15-minutes walk to Chowrasta market and Mydin Hypermarket, 20-minutes walk to Komtar/Prangin Mall/1st Avenue Mall, 20-minutes walk to Esplanade/Beach Street and the Red Garden Hawker Centre is located just opposite the hotel. 451 comfortably furnished rooms inclusive of executive rooms, broadband internet, LCD TV, long bath, bidet, electronic safe in selected categories, coffee/tea making facilities, mini fridge, satellite TV and in-house movies.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Karaoke
Airport transportation
Business Centre with Internet Access
Valet parking
Wifi
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
Bottled water
Refrigerator
Complimentary toiletries
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Business
Languages Spoken
English, Chinese, Japanese, Malay
Location
100Great for walkers
Grade: 100 out of 100
258Restaurantswithin 0.5 km
49Attractionswithin 0.5 km
66 Jalan Penang, George Town, Penang Island 10000 Malaysia
Getting there
Car HireSee all George Town car hire
1192Reviews23Q+A100Room tips
Reviews
Traveller rating
- 228
- 631
- 257
- 50
- 26
Time of year
Traveller type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
Everyone in this hotel is super-friendly and eager to help. The rooms are spacious and comfy (we stayed in room 1130). They contain a good fridge (which was very important to me, to keep my insulin pen in), an iron, an ironing board, and a kettle. The bathroom is good in every way, a bit dated though. The toiletries provided are very good. Breakfast is really good. We enjoyed the wide variety of different food, besides the fresh fruit. We asked for a late check out, expecting two hours, but they kindly gave us four hours, for free. The location is perfect, too. Walking distance to many temples, Art Street, Little India, and many cafés and restaurants. I really recomend this hotel, and would stay there if we went to Penang again.
Read more
Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
The good: There’s free parking provided for guests but car park is quite congested, quite a busy hotel with many guests around the lobby, the room is decent but may have aged a little by the looks of it, breakfast so so The bad: The room looks a bit old but clean, the lighting is a bit funny also and it’s either too dark or too bright, during the last hour of breakfast time, they don’t really refill the food so please make sure to be early, there’s many kinds of guests staying at this hotel thus don’t be surprised if you encounter weird behaviour. Overall, I am a little disappointed staying at this hotel as I was looking forward to the room ambience and breakfast. Both were below my expectation although nothing bad happened. Would have liked it if the management is nice enough to put in some finishing touches such as upgrading of some furnitures or anything to make the hotel look more pleasant.…
Read more
Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amir Hisham, General Manager at Cititel Penang
Responded 22 Oct 2023
Dear Siokjin, Selamat Sejahtera from Cititel Penang. Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang. I have taken note of the breakfast and it certainly warrants my serious attention. Pleased be rest assured that my Assistant F&B Manager and Culinary team is checking into it and will do necessary rectification to avoid recurrence. I am grateful for your valuable feedback as it only through you, our distinguished guest that we know of problem and learn from it. I do realize that this in no way makes up for the inconvenience you went through, but I do hope that you will not let this mar your impression of the hotel and would appreciate it if you would give us another opportunity to welcome you back so we may provide you with a refreshed experience which we pride ourselves in. Nevertheless, I hope that this had not detracted you from the overall enjoyment of your stay here and we sincerely look forward to the opportunity of welcoming you to Cititel Penang soon. Yours Sincerely, Amir Hisham General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Its my first time staying at Cititel Penang and my 3 nights stay will end tomorrow.Excellent staff smooth checked in and very clean room.I single out Mr.Bani from the front desk who checked me in.He's very friendly and efficent and not forgetting Mr.Kirin who never fail to greet me each time we cross path.Overall i find that all the staff at Cititel are very friendly approachable and humble.Definitely i will come back to this hotel again whenever i step foot in Penang in the near future.Thank you Cititel.
Read more
Date of stay: October 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amir Hisham, General Manager at Cititel Penang
Responded 10 Oct 2023
Dear Bob T, Selamat Sejahtera from Cititel Penang Thank you for making Cititel Penang your preferred choice of accommodation whilst in Penang. My team and I are delighted to read that you enjoyed your stay and that our services met your expectations. We appreciate the opportunity you have given us to be of service and thank you for your kind recognition of the team's efforts, especially Sarah. I am sure the entire team enjoyed attending to your needs as much as you enjoyed being here. We are happy to hear that your overall experience with us was exceptional, and we greatly appreciate your continued loyalty. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again. Yours Sincerely, Amir Hisham General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful hotel. Everything was better than my expectation before reaching the hotel. The staffs were helpful and friendly. The room was clean and well maintained. Nice view from the high floor. Breakfast was great with more than adequate selections - I enjoyed it. Its meeting room was also well decorated.
Read more
Date of stay: September 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amir Hisham, General Manager at Cititel Penang
Responded 19 Sept 2023
Dear Zacharysoo, Selamat Sejahtera from Cititel Penang. Thank you for making Cititel Penang your accommodation choice whilst in Penang recently. My team and I are delighted to read that you enjoyed your stay and that our hotel and services met your expectations. We appreciate the opportunity you have given us to be of service and thank you for your kind recognition of the team's efforts. I am sure the entire team enjoyed attending to your needs as much as you enjoyed being here. Thank you again for staying with us, and we look forward to welcoming you back soon. Best Regards, Amir Hisham General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms were clean and comfortable. The breakfast was incredible with so many choices from nasi lemak to freshly cooked roti canai to sushi and ice cream. The hotel staff were excellent with quick and friendly service. The location was super with so many attractions within walking distance in Georgetown. There is also the free shuttle bus stop just across the road which is convenient to get to the slightly further attractions such as the historical piers.
Read more
Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amir Hisham, General Manager at Cititel Penang
Responded 3 Sept 2023
Dear Sweetie_inc, Selamat Sejahtera from Cititel Penang. Thank you for making us your preferred hotel in the heart of Penang. We hope you took the opportunity to explore the city during your stay with us. My team and I are delighted to read that you enjoyed your stay and that our services met your expectations. We appreciate the opportunity you have given us to be of service and thank you for your kind recognition of the team's efforts. I am sure the entire team enjoyed attending to your needs as much as you enjoyed being here. We are happy to hear that your overall experience with us was exceptional. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again. Yours Sincerely, Amir Hisham General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our last hotel. I would specially thank to Vicky from EQ kl, who suggested me this hotel. Trust me, we spent the best holiday ever. Thankful to Vicky. Front office and the team never make us regret and make us feel home. Ms Chester who always come and check on us. Thanks to you. Everything is nearby and the foods are amazing. No words to describe it. We will definitely recommend this hotel
Read more
Date of stay: July 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amir Hisham, General Manager at Cititel Penang
Responded 24 Jul 2023
Dear Valued Guest, Selamat Sejahtera from Cititel Penang. Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang It is indeed a delight to know that you have enjoyed your stay with us. My team and I look forward to being at your service again soon should your travels bring you back to Penang again. Take care and Stay Safe. Yours sincerely, Amir Hisham General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We read from the reviews that some of the rooms had been refurbished. As such, when booking, we had requested for refurbished room and to our delight, we had received a seaview refurbished room. View was great! Staffs were approachable and friendly and checkin and checkout were fast. Room was spacious and toilet was clean. Wifi was strong. Pool was a bit small but it was ok and comes with a small jacuzzi area. Do note that there is no kids pool, however, they had set up a small inflatable pool. What's great is that the hotel had setup a section at the reception for free flow cold drinks for hotel guests which is really cool especially in the hot weather. .There is also a coffee machine where you can buy coffee for RM 5. The reception area always smells nice and there are many chairs for you to relax. Many eating places within the area. Komtar and Chowrasta are around 10 mins walk away and the beach area is also around 15-20 mins walk. The famous Prata transfer road is also nearby. We didnt take the hotel breakfast so can't comment on that. Grab from airport to hotel at night was RM 22. Overall it was an enjoyable stayed. …
Read more
Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amir Hisham, General Manager at Cititel Penang
Responded 17 Jul 2023
Dear Regal_Ali, Selamat Sejahtera from Cititel Penang! Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang. A stay experience is truly indeed crafted by every step of your journey with us, one that we continually endeavour to deliver upon in our commitment to create truly memorable stays for every guest of the Hotel. It would be our pleasure to welcome you back again with utmost attention to your safety and comfort, and to extend our True Hospitality again for another most unforgettable stay. Yours sincerely, Amir Hisham General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at Cititel Penang for 3 days in the week of 22nd May 2023. The hotel staff were excellent with quick and friendly service. the rooms were clean and comfortable and the location was super with so many attractions within walking distance. Overall a very nice stay at Cititel Penang
Read more
Date of stay: May 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amir Hisham, General Manager at Cititel Penang
Responded 8 Jun 2023
Dear RajLakshman, Selamat Sejahtera from Cititel Penang Thank you for making Cititel Penang your preferred choice of accommodation whilst in Penang. My team and I are delighted to read that you enjoyed your stay and that our services met your expectations. We appreciate the opportunity you have given us to be of service and thank you for your kind recognition of the team's efforts. I am sure the entire team enjoyed attending to your needs as much as you enjoyed being here. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again. Yours Sincerely, Amir Hisham General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Looks like this hotel opened in the 80's and it hasn't been updated since ... From the dated lobby area to the very dated rooms, it's a cheap, relatively clean stay in Penang. The Location is quite convenient and most attractions are walkable from this hotel. There is also the free shuttle bus stop just across the road which is convenient to get to the slightly further attractions such as the historical piers. The room I stayed in on the 10th floor had numerous broken tiles in the bathroom and dirty carpet however it had a decent view towards the water which was nice to watch the sunrise each morning. The internet was pretty slow so I found myself using my mobile data more often than not.
Read more
Date of stay: January 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amir Hisham, General Manager at Cititel Penang
Responded 8 Jun 2023
Dear Khoistar, Warmest Greetings from Cititel Penang. Thank you for choosing Cititel Penang as your preferred choice of accommodation. While I wish, you had a better experience, it is feedback as such that we learn from and improvise continuously. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. I would like to extend my most profound apologies for the unfortunate inconvenience that you have faced throughout your stay with us. Thank you once again for taking the time to share your constructive feedback as it is only through you that we know our shortcomings and learn from it. Nevertheless, I hope that this had not detracted you from the overall enjoyment of your stay here and we sincerely look forward to the opportunity of welcoming you back to the Cititel Penang over and over again soon. Yours Sincerely, Amir Hisham General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a gem of a hotel. My checkin was friendly & efficient. I loved the drinks station in the lobby (try the nutmeg). My room was a decent size and well appointed. The Hotel breakfast was incredible - so many choices. What made this hotel stand out for me was the staff. Every single staff member from lobby to housekeeping always stopped and said a pleasant hello. In particular I should mention Mr Zabidi in the lobby and Mr Kelvin in the breakfast room. Both are excellent.
Read more
Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amir Hisham, General Manager at Cititel Penang
Responded 13 Mar 2023
Dear Jamie2290 Thank you for taking the time to share a review of your recent stay with us at Cititel Penang. I am thrilled to know that you had a pleasant stay and enjoyed everything from the comfort of the room, facilities to our culinary offerings and your compliments towards the team who had all made you felt so well cared for. I will be sure to share your lovely feedback with everyone on the team especially Mr Zabidi and Mr Kelvin. It will be our pleasure to welcome you back in the very near future. Yours sincerely Amir Hisham General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$43 - US$61 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cititel penang georgetown, cititel penang hotel georgetown
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
451
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingCITITEL PENANG (R̶M̶ ̶5̶5̶9̶) RM 224: UPDATED 2023 Hotel Reviews, Price Comparison and 1,203 Photos - Tripadvisor
Frequently Asked Questions about Cititel Penang
Which popular attractions are close to Cititel Penang?
Nearby attractions include Cheong Fatt Tze - The Blue Mansion (0.2 km), Chulia Street (0.3 km), and Kapitan Keling Mosque (0.3 km).
What are some of the property amenities at Cititel Penang?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Cititel Penang?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Cititel Penang?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Cititel Penang?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Cititel Penang?
Conveniently located restaurants include Laksalicious, Junk Cafe, and Indigo Restaurant at The Blue Mansion.
Are there opportunities to exercise at Cititel Penang?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Cititel Penang have airport transportation?
Yes, Cititel Penang offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Cititel Penang?
Yes, dry cleaning and laundry service are offered to guests.
Does Cititel Penang offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Cititel Penang?
The staff speaks multiple languages, including English, Chinese, Japanese, and Malay.