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Eastern & Oriental Hotel

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10 Farquhar Street, George Town, Penang Island 10200 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$137
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Traveller (5738)
360
Panoramas (21)
Room & Suite (1400)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
Updated 13/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 13/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 125 hotels in George Town
Location
Cleanliness
Service
Value
Travellers' Choice
The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as 'The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era. In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bowling offsite
Children's television networks
Kids pool
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Highchairs available
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Massage
Neck massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Flatscreen TV
Bidet
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Luxury
Languages Spoken
English, Chinese, Malay, Tamil
4,763Reviews96Q+A100Room tips
Traveller rating
  • 3,133
  • 1,070
  • 340
  • 145
  • 75
Time of year
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Popular mentions
Jennifer A wrote a review Jan 2021
9 contributions
+1
The service was fantabulous from the time we checked in till we left. They were like our family in Penang. We will make it a point to come back more often in 2021. Thank you Lini for the breakfast recommendation ~ Roti Sarang. My fav breakfast are - pandan nasi lemak, wanton noodles and prawn noodles.
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Date of stay: December 2020Trip type: Travelled as a couple
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Response from Christoph Girsch, Other at Eastern & Oriental Hotel
Responded 4 Jan 2021
Dear Explore74322, Thank you very much for taking the time to share this wonderful review with the TripAdvisor community following your visit to Eastern & Oriental Hotel. I truly appreciate the lovely comments of our Service, the delicious Breakfast dishes and Lini's Breakfast recommendation. I will share your amazing feedback with our Team, and I am convinced that the entire Team will be over the Moon with that great review. Please let me know for your next Vacation at the E&O, I will be delighted to handle your reservation personally to ensure your visit will be beyond your expectations. Kind regards, Christoph K. Girsch Hotel Manager
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Duff Family wrote a review Dec 2020
Petaling Jaya, Malaysia31 contributions31 helpful votes
Just got back home from a wonderful 2 night stay in a George Town Suite (Heritage Wing) at the Eastern and Oriental Hotel. The whole experience from start to finish was absolutely lovely. The hotel maintained its beautiful old world charm while offering modern comforts and not being stuffy. The room was large and well appointed and the bed was very comfortable. We loved the extra touches in the room like the provision of Gin, Whiskey and Vodka as well as a Nespresso machine and mini bar drinks. The evening cocktail hour and finger food provided was also very nice. A special thanks / mention to the kitchen / service team who went out of their way to provide food suitable for my wife's and daughter's dietary/allergy restrictions.
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Date of stay: December 2020
Location
Cleanliness
Service
2 Helpful votes
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Response from Christoph Girsch, Other at Eastern & Oriental Hotel
Responded 1 Jan 2021
Dear Rob and Sheena D, Thank you very much for letting us know about your recent stay at the Eastern & Oriental Hotel. I am delighted to know that you had such an enjoyable stay with us. Also, thank you for your praise to our hotel, the amenities in your Suite, and our evening Cocktail at the Cornwallis. I am glad that we were able to provide for your Wife and daughter the special Food. Thank you for choosing the Eastern & Oriental Hotel and It was indeed a great pleasure having you stay with us and being of service to you. We look forward to your next visit. Please do not hesitate to contact me personally for your upcoming reservation or any additional assistance needed. Kind regards, Christoph K. Girsch Hotel Manager
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Alison wrote a review Dec 2020
Langkawi, Malaysia2 contributions1 helpful vote
We stayed at the E&O from 24th to 27th December 2020. Wow what a wonderful hotel! I cannot fault anything or praise it highly enough.. Everything was wonderful especially the staff who could not do enough for their guests. We booked in to Sarkies Restaurant for Christmas Day dinner and we thoroughly enjoyed a sumptuous buffet with free flow wine. Again the staff were wonderful and very attentive. A highlight for me was the free drinks and canapies in the Cornwallis lounge from 6 -7pm and a wonderful foot and leg massage by Saskia at the Punuri Spa. It was easily the best foot massage I have EVER had. The staff there made me feel so welcome. I cannot wait to return to this hotel. Outstanding service. Thank you.
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Date of stay: December 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from Christoph Girsch, Other at Eastern & Oriental Hotel
Responded 28 Dec 2020
Dear alisonbeckdundee, Thank you very much for taking the time to post your kind feedback on Trip Advisor related to your stay at the Eastern & Oriental Hotel. I am absolutely pleased to hear that your stay with us met your expectations and you enjoyed your Christmas Lunch at Sarkies, our Cornwallis Lounge for Cocktails and our PanPuri Spa. We look forward to welcoming you back in the near future to continue pamper and treat yourself with unique experiences. Please do not hesitate to contact me via the below contact details and I will be happy to handle the arrangements personally. Kind regards, Christoph K. Girsch Hotel Manager
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Gabryeleneoh wrote a review Dec 2020
5 contributions
+1
We were having a belated Christmas family lunch at sarkies and received a warm,kind service from friendly liza and most of the servers were helpful and friendly too.The food selection was not a lot compare to before covid but still ok. Thank you
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Date of stay: December 2020Trip type: Travelled with family
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Response from Christoph Girsch, Other at Eastern & Oriental Hotel
Responded 28 Dec 2020
Dear Gabryeleneoh, Thank you for giving us the opportunity to provide you an amazing experience during your Christmas Lunch with us at Eastern & Oriental Hotel. We pride ourselves for having very attentive and friendly colleagues, playing an important role in providing our guests a dining experience to remember. We do look forward to welcome you again soon. Kind regards, Christoph K. Girsch Hotel Manager
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The DZA wrote a review Dec 2020
Kuala Lumpur, Malaysia8 contributions1 helpful vote
If you’re staying in Georgetown Penang, it really is a no brainer to stay at the E&O. One of the most unique stays you can find in Malaysia, offering a classical old world luxury, making you feel like a British governor from the 1800s. Being quite centrally located, you can opt to Grab to all the popular Penang foodie locations for cheap, or better yet, just Grab/FoodPanda delivery whatever you’re craving for. Having stayed at Shangri-La Rasa Sayang as well during my recent trip to Penang (another 5 star offering), I found the room and service at E&O to be vastly superior. The bathroom is very generous and you get an excellent view of the ocean from your balcony. The swimming pools are very beautiful and Instagram worthy. The only minor negative I can think of, having stayed at the Victoria Annexe wing, I found the lobby to be a bit dull and lacking grandiosity as compared to the Heritage wing lobby. First impressions count so I hope E&O make an effort to blow away guests from the get go when they arrive at the Victoria Annexe lobby. All things considered, if I ever come back to Penang I will definitely book a room at the Heritage wing. It feels so much more interesting there
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Date of stay: December 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from Christoph Girsch, Other at Eastern & Oriental Hotel
Responded 28 Dec 2020
Dear TheDZA, I am delighted that you had an enjoyable stay at Eastern & Oriental Hotel. Thank you very much for your great feedback about our hotel, facilities, service and colleagues. I am pleased that my team did their utmost to make you feel comfortable throughout your visit. They are grateful for your genuine appreciation of their service. Please let me know should you wish to return; I will be delighted to handle your reservation personally to ensure your visit will be beyond your expectations. We look forward to delighting you once again on your next visit. Kind regards, Christoph K. Girsch Hotel Manager
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PRICE RANGE
US$146 - US$298 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
eastern and oriental hotel, eastern oriental georgetown, eastern oriental hotel
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
232
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Frequently Asked Questions about Eastern & Oriental Hotel
Which popular attractions are close to Eastern & Oriental Hotel?
Nearby attractions include Street Art in George Town (0.4 km), Cheong Fatt Tze - The Blue Mansion (0.2 km), and The Camera Museum (0.4 km).
What are some of the property amenities at Eastern & Oriental Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Eastern & Oriental Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Eastern & Oriental Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Eastern & Oriental Hotel?
Yes, free parking, a parking garage, and valet parking are available to guests.
What are some restaurants close to Eastern & Oriental Hotel?
Conveniently located restaurants include Kimpo Famous Roasted, Indigo Restaurant at The Blue Mansion, and Mews Cafe.
Are there opportunities to exercise at Eastern & Oriental Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Eastern & Oriental Hotel have an airport shuttle?
Yes, Eastern & Oriental Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Eastern & Oriental Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Eastern & Oriental Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Eastern & Oriental Hotel?
The staff speaks multiple languages, including English, Chinese, Malay, and Tamil.