Sunway Hotel Georgetown Penang
33 New Lane (Off Macalister (Off Macalister Road), George Town, Penang Island 10400 Malaysia
Lowest prices for your stay
US$66
Free cancellation until 08/02/23
US$61
Free cancellation until 08/02/23
US$85
US$41
Free cancellation until 09/02/23
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Room & Suite (553)
Dining (97)
About
#27 of 142 hotels in George Town
Location
Cleanliness
Service
Value
Nestled amidst the vibrant city life and heritage charms of George Town, Penang, Sunway Hotel Georgetown Is the preferred 4-star hotel for business and leisure travelers to the Pearl of the Orient. It is easily accessible to major commercial and business hubs as well as the numerous tourist attractions and farmed hawkers centres. The iconic Penang Bridge, Ferry Terminal and the Penang Internation Airport are just a short drive from the hotel. Sunway Hotel Georgetown has the honour of being location in a UNESCO World Heritage site as well as within walking distance from the renowned KOMTAR Building. Sunway Hotel Georgetown has been recognised as a 2020 Travellers’ Choice award-winner for hotels. Return to the safety of your home away from home, as Sunway Hotel Georgetown is also a proud recipient of the Clean and Safe Malaysia certification.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Car hire
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
Bidet
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Radio
Walk-in shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Family
Languages Spoken
English, Chinese, Indonesian, Malay
Location
92Great for walkers
Grade: 92 out of 100
148Restaurantswithin 0.5 km
27Attractionswithin 0.5 km
Contact
33 New Lane (Off Macalister (Off Macalister Road), George Town, Penang Island 10400 Malaysia
Getting there
Car HireSee all George Town car hire
1787Reviews52Q+A100Room tips
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Edmund L wrote a review Jan 2023
We stayed four nights in this hotel and enjoy our experience with the street food as the hotel is right next to it. Quite place with an exceptionally clean open air swimming pool but small in size. Our room on the 11th floor is large with good a/c and excellent shower. Breakfast/Restaurant is operated independently from the hotel which provide a good breakfast though I found the choice limited if local food is not your top pick. The coffee was too strong for my liking and they did not have milk or half/half just powder creamer. However, the coffee/coffee mate in the hotel room supplied by the hotel was not bad. We were very happy with their services; we had no trouble getting extra towels, water or coffees delivered to our room within minutes. Their Duty Manager Kelvin was very helpful at check-in and staff generally eager to help to make sure our stay was comfortable. …
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded 4 weeks ago
Dear Edmund, Greetings from Sunway Hotel Georgetown. We are glad that you find our location strategic, and our services are up to your expectations. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very good location in Georgetown, stalls downstairs are very bad (awful food), aircon very good, reception staff a bit lazy, cleaning staff very helpful, very bad shower pressure (really bad), mattress is very hard but I slept well, WiFi very good
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded 4 weeks ago
Dear Valued Guest, Greetings from Sunway Hotel Georgetown. We are glad that you find our location strategic. We view your feedback on the services provided and water pressure with concern, rest assured we have reminded our service manager to uphold our service standards, the maintenance team has taken immediate actions to resolve the issue with water pressure, as we prioritise our guest experiences. Thank you for your patronage and review, we look forward to welcoming you with better services in the future. Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pro: 1) the staffs are very friendly and helpful. would like compliment to Alex, the front desk staff 2) the room is very clean & very spacious Cons: 1) curtain is very dusty & dirty 2) window is dirty
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Date of stay: November 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded 18 Dec 2022
Dear Valued Guest, Greetings from Sunway Hotel Georgetown. We are glad that you find our location strategic, and the services provided are up to your expectations. Your comment on the cleanliness of our window and curtain is very much appreciated. Rest assured the management view your feedback with concern, actions will be taken to providing a better experience to our guests. Thank you for your patronage, we would be truly grateful if you may recommend us to your loved ones. We look forward to welcoming you again soon. Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall is good, except for the bad service of housekeeping. Found a used wet hand towel in the room, need to remind and wait for almost 1 hour for bath towel and hand towel (didn't allocate in the room when checked in), the room had a bad smell when first entering, and a king size bed is actually a combination of 2 single bed, feel not comfortable. The greatest service is the Indian lady who standby at the car park, she is very patient and polite in guiding us for the parking payment, feel warm by her service, thank you.
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Date of stay: December 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded 13 Dec 2022
Dear Celine, Greetings from Sunway Hotel Georgetown. We would like to thank you for spending time out of your schedule, writing us a review. We view your feedback on the housekeeping services provided with concern, rest assured stern reminders have been given to the team, as we prioritise our guest experiences and comfort. We are glad that the services by our security at the car park is up to your expectations. The bed configuration as mentioned is part of our effort to meet the high demand of the king bedrooms, especially during busy period. Nevertheless, the management will be looking into the demand and make improvements. Thank you for your patronage. We hope this experience will not mar your impression of our hotel. Please extend us another opportunity to serve, as we trust our team is capable to meeting our guests' expectations. Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Mini food street just downstairs. Fairly easy and near to go to other “food street” on foot. Also near to shopping malls like 1st Avenue, Komtar etc. Rooms are clean and stay was comfy. Staff are friendly and accommodating. My family has had a good time at the hotel
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Traffic during peak hours are bad. Same goes for Fridays noon time when it is prayer time. Try to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded 12 Dec 2022
Dear Annie, Greetings from Sunway Hotel Georgetown. We are glad that you are happy with our services, and find our location strategic. Indeed, we are located in the heart of George Town, providing easy access to many delicious food choices and attractions. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good hotel, good location, good service. The family room was spacious,clean and tidy. Comfortable bed. Minibar is free for every day. Good amenities. However, lighting could be improved( the room too dim for me) and TV size should be changed to a bigger one. Breaksfast just below standard for the 4 star hotel.
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Date of stay: November 2022Trip type: Travelled with family
Room Tip: Try the legendary charcoal charkwetiau outside the hotel. You wont regret it for the delicious taste
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded 29 Nov 2022
Dear Rahmadimd, Greetings from Sunway Hotel Georgetown. We are glad that you are satisfied with our services, and the room conditions are up to your expectations. Your feedback on the lighting in the room, TV size and breakfast quality is very much appreciated. Please be assured that the issues have been highlighted to the relevant departments for improvements. We would be truly grateful if you may recommend us to your loved ones, and look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am particularly impressed with the service at this hotel! I had ordered GrabFood from Hawkers a few times! When I had forgotten to ask for disposable cutlery, the Hotel Concierge kindly provided me with 2 sets of metal cutlery! Check in was very smooth and quick! When water bottles were not received, Concierge called my room to check on the status! Concierge was always very friendly! The male manager is especially friendly! Definitely staying in this hotel on my return visit to Penang!
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Date of stay: November 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded 21 Nov 2022
Dear cheokiko, Greetings from Sunway Hotel Georgetown. We are glad that you find our location strategic, and our services are up to your expectations. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location is very good , walking distance to mostly all food places , below have a skew of hawker centre lining up to provide good food , Komtar is 5 mins walk and other things u may like are accessible too . Parking is fine , but checking is was inhumane... now they utilize kiosks and a lady helping over there ... that does not make sense at all , pity the lady over at the kiosk , end up I was diverted to counter where mr Kevin was helping me was teasing lady colleagues as they walk in and out of the office , unprofessional yet i'm not paying for Hilton or Marriot, what can I expect right ? Room was fine nothing to good was fine for 2 nights stay . Overall the 2 stars missing is from the kiosk , I should be back and hope to see improvements soon !
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Date of stay: November 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Avoid the check in kiosk , strategic place for food
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded 21 Nov 2022
Dear Valued Guest, Greetings from Sunway Hotel Georgetown. We are glad that you find our location strategic. Your feedback on the self-check-in kiosk is very much appreciated. The installation of the kiosks aim to minimise the queuing time in front of the counter during peak periods. We will be monitoring the efficiency of the processes and make improvements. We view your comment on the services shown by our colleague with concern, rest assured that our duty managers have been reminded to uphold our service standards at all times. We hope this experience will not mar your impression of our hotel, as we look forward to welcoming you with enhanced services in the future. Thank you. Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
One of best stay in. Stayed 3days 2 nights with 4 pax(two rooms with connected). Best: - Pre booking was fast and clear. Email and queries was answered fast by hotel team - Covered and guarded area parking. Credit to security guard, very attentive and helpful. Just the small lane and narrow, drive carefully will do. - The connected two rooms was just excellent and good for family. all equipment well functioned. - Bed mattress clean and we have quality sleep too. - Ample of kopitiam, foods by walking distance. Food street open everyday 4pm to 12midnight.excellent location. To improve: - I did check in via Ksiok with the staff assistance, however it took quite some time to proceed booking details and even payment. While saw come traveller check in over the counter, faster than ksiok. - TO NOTE: I did request for room keeping. And one of the room door was not lock by room keeping team upon cleared up. Quite risky. Overall it was really good stay in. Will return if in Penang.…
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded 27 Oct 2022
Dear JoannneHui, Greetings from Sunway Hotel Georgetown. We are glad that you are happy and satisfied with your overall stay. Your feedback on the self-check-in process and housekeeping services is very much appreciated. Rest assured that we will continue to monitor and improve the efficiency of the self-check-in kiosks, as we aim to reduce the waiting period in front of the counters and enhance our guest experience. Our Housekeeping team has been reminded to uphold our service standards, trainings will be given from time-to-time for service improvements. Thank you for your patronage, please visit our website at sunwayhotelscom/sunway-georgetown for our latest updates and promotions. We look forward to welcoming you and family again soon. Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Conducted corporate training for 2 days. Events manager was very friendly and provided good service. Food was good though always served in plastic containers. Very non environment friendly. Location was ideal for night in the town.
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Date of stay: October 2022Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded 7 Nov 2022
Dear Valued Guest, Greetings from Sunway Hotel Georgetown. We are glad that you have enjoyed your training sessions and our services were up to your expectations. Please allow us to clarify that, we avoid serving food in plastic containers once our restaurant is back in operation in early November. Indeed, our location is strategic as we provide easy access to many restaurants and attractions. We would be truly grateful if you may recommend us to your loved ones, and look forward to welcoming you again soon. Thank you. Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$48 - US$77 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sunway hotel georgetown
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
250
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Claim Your ListingSUNWAY HOTEL GEORGETOWN PENANG (R̶M̶ ̶4̶3̶0̶) RM 175: UPDATED 2023 Reviews, Price Comparison and 1,402 Photos - Tripadvisor
Frequently Asked Questions about Sunway Hotel Georgetown Penang
Which popular attractions are close to Sunway Hotel Georgetown Penang?
Nearby attractions include Hin Bus Depot (0.3 km), REX Custom Tailor (0.3 km), and Komtar (0.4 km).
What are some of the property amenities at Sunway Hotel Georgetown Penang?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Sunway Hotel Georgetown Penang?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sunway Hotel Georgetown Penang?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Sunway Hotel Georgetown Penang?
Yes, free parking is available to guests.
What are some restaurants close to Sunway Hotel Georgetown Penang?
Conveniently located restaurants include Kraffmen, New Lane Hawker Centre, and Soul Cafe.
Are there opportunities to exercise at Sunway Hotel Georgetown Penang?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Sunway Hotel Georgetown Penang offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sunway Hotel Georgetown Penang?
The staff speaks multiple languages, including English, Chinese, Indonesian, and Malay.
Are there any historical sites close to Sunway Hotel Georgetown Penang?
Many travellers enjoy visiting George Town (1.3 km), Armenian Street (1.2 km), and Cheong Fatt Tze - The Blue Mansion (1.3 km).
Does Sunway Hotel Georgetown Penang have any great views?
Yes, guests often enjoy the city view available here.