We stayed four nights in this hotel and enjoy our experience with the street food as the hotel is right next to it. Quite place with an exceptionally clean open air swimming pool but small in size. Our room on the 11th floor is large with good a/c and excellent shower. Breakfast/Restaurant is operated independently from the hotel which provide a good breakfast though I found the choice limited if local food is not your top pick. The coffee was too strong for my liking and they did not have milk or half/half just powder creamer. However, the coffee/coffee mate in the hotel room supplied by the hotel was not bad. We were very happy with their services; we had no trouble getting extra towels, water or coffees delivered to our room within minutes. Their Duty Manager Kelvin was very helpful at check-in and staff generally eager to help to make sure our stay was comfortable. …
Very good location in Georgetown, stalls downstairs are very bad (awful food), aircon very good, reception staff a bit lazy, cleaning staff very helpful, very bad shower pressure (really bad), mattress is very hard but I slept well, WiFi very good
Pro: 1) the staffs are very friendly and helpful. would like compliment to Alex, the front desk staff 2) the room is very clean & very spacious Cons: 1) curtain is very dusty & dirty 2) window is dirty
Overall is good, except for the bad service of housekeeping. Found a used wet hand towel in the room, need to remind and wait for almost 1 hour for bath towel and hand towel (didn't allocate in the room when checked in), the room had a bad smell when first entering, and a king size bed is actually a combination of 2 single bed, feel not comfortable. The greatest service is the Indian lady who standby at the car park, she is very patient and polite in guiding us for the parking payment, feel warm by her service, thank you.
Mini food street just downstairs. Fairly easy and near to go to other “food street” on foot. Also near to shopping malls like 1st Avenue, Komtar etc. Rooms are clean and stay was comfy. Staff are friendly and accommodating. My family has had a good time at the hotel
Good hotel, good location, good service. The family room was spacious,clean and tidy. Comfortable bed. Minibar is free for every day. Good amenities. However, lighting could be improved( the room too dim for me) and TV size should be changed to a bigger one. Breaksfast just below standard for the 4 star hotel.
I am particularly impressed with the service at this hotel! I had ordered GrabFood from Hawkers a few times! When I had forgotten to ask for disposable cutlery, the Hotel Concierge kindly provided me with 2 sets of metal cutlery! Check in was very smooth and quick! When water bottles were not received, Concierge called my room to check on the status! Concierge was always very friendly! The male manager is especially friendly! Definitely staying in this hotel on my return visit to Penang!
Location is very good , walking distance to mostly all food places , below have a skew of hawker centre lining up to provide good food , Komtar is 5 mins walk and other things u may like are accessible too . Parking is fine , but checking is was inhumane... now they utilize kiosks and a lady helping over there ... that does not make sense at all , pity the lady over at the kiosk , end up I was diverted to counter where mr Kevin was helping me was teasing lady colleagues as they walk in and out of the office , unprofessional yet i'm not paying for Hilton or Marriot, what can I expect right ? Room was fine nothing to good was fine for 2 nights stay . Overall the 2 stars missing is from the kiosk , I should be back and hope to see improvements soon !
One of best stay in. Stayed 3days 2 nights with 4 pax(two rooms with connected). Best: - Pre booking was fast and clear. Email and queries was answered fast by hotel team - Covered and guarded area parking. Credit to security guard, very attentive and helpful. Just the small lane and narrow, drive carefully will do. - The connected two rooms was just excellent and good for family. all equipment well functioned. - Bed mattress clean and we have quality sleep too. - Ample of kopitiam, foods by walking distance. Food street open everyday 4pm to 12midnight.excellent location. To improve: - I did check in via Ksiok with the staff assistance, however it took quite some time to proceed booking details and even payment. While saw come traveller check in over the counter, faster than ksiok. - TO NOTE: I did request for room keeping. And one of the room door was not lock by room keeping team upon cleared up. Quite risky. Overall it was really good stay in. Will return if in Penang.…
Conducted corporate training for 2 days. Events manager was very friendly and provided good service. Food was good though always served in plastic containers. Very non environment friendly. Location was ideal for night in the town.