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Sunway Hotel Georgetown Penang

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1,290 Reviews from our TripAdvisor Community

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Showing 1,148: English reviews
Reviewed 21 August 2014

The only we like this hotel is the location to the famous street food of Penang. The hotel staff are not very friendly, it seems like they are not properly trained. Nothing really to shout about. This place lacks the warmth. Maybe this is what we should expect for the price we pay.

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Helpful?
Thank JoeyTanTzeGoa
SunwayHotelGP, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Guest, Greetings from Sunway Hotel Georgetown, Penang! I'm concerned to learn that service quality was rather poor. We are committed to building lasting relationships with all our guests and truly appreciate your continued support. Please accept our sincere apologies for the shortcomings which obviously does not reflect our usual service standards. We hope for a future opportunity to redeem...

Reviewed 18 August 2014

I stayed one night in Sunway Hotel, Georgetown, Penang and was very satisfied. Reasonable price, good quality hotel, comfortable and clean room. Very good location, close to city center and hawker center. Very friendly and helpful staff. I would stay here again and recommend to family and friends.

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3Thank gio r
SunwayHotelGP, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear guest, Greetings from Sunway Hotel Georgetown, Penang Thank you very much for your nice review during your recent stay with us. It's a pleasure to know that you were satisfied with our product and services. Such kind words will inspire us to be better and improve in what we do.. It'll be a pleasure to welcome you again.

Kota Kinabalu, Malaysia
Reviewed 14 August 2014

Stayed here with wife and my parents on a short trip to Penang. Really enjoyed the stay here and definitely worth it. Service - Very friendly and helpful service. Got served a couple of cold juices on our arrival which was nice considering how hot it was outside. The whole hotel's service was really good. Value - Not as pricey...

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Helpful?
6Thank MJJC_1982
SunwayHotelGP, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Guest, Greetings from Sunway Hotel Georgetown, Penang! Thank you very much for taking the time to share your experience on our product and facilities during your recent stay with us in Penang. We are delighted to learn that all arrangements and services extended during your stay with us met your expectations. Meanwhile, we thank you for your past patronage...

Shanghai, China
Reviewed 12 August 2014

The hotel is located quite central of Georgetown,so we could easily get most attractions by walk. A popular hawker center is right beside it. If you're seeking for some famous local foods,you could get some there and most of them are delicious with reasonable prices.

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5Thank liciece
SunwayHotelGP, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Guest, Greetings from Sunway Hotel Georgetown, Penang! We are glad that your overall stay was enjoyable one! The strategic of the hotel as well as the convenience of the surrounding eateries, places of interest and entertainment spot has always been a great attraction for our guests and we are delighted you share the same too. Thank you again for...

Singapore, Singapore
Reviewed 12 August 2014 via mobile

Sunway exceeded my expectations in more ways than one. It is the hotel of choice for me the next time i am in Penang. Will certainly recommend this place to friends. Am especially impressed with their consistent service standards.

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2Thank suigeneris1234
Velika Gorica, Croatia
Reviewed 11 August 2014

Sunway Hotel has a great location near Komtar Tower (where you can catch buses going everywhere on the island as well free tourist bus cruising around historical city centre), 1st Avenue and Prangin shopping malls and fabulous hawkers on the New Lane! We ate there every single night during our stay, food is exceptional! Hotel is newly renovated, rooms are...

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2Thank FerdoBoffin
Lancaster
Reviewed 11 August 2014

My friend and I stayed here for two nights in July. We found this place on tripadvisor and were encouraged by the positive reviews. I have been to Penang before and stayed in the Traders which was double the price yet Sunway provided the same quality service. On top of that, there were lots of amazing foodie stalls right on...

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Helpful?
1Thank lingytravels
SunwayHotelGP, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Guest, Greetings from Sunway Hotel Georgetown, Penang! It's indeed a pleasure to acknowledge that you had an enjoyable stay and the warm, friendly service gesture added to your memorable experience. We strive to provide an excellent service in terms of quality of work, professionalism, customer service and value for money. Thank you again for sharing your valued thoughts. We...

Melbourne, Australia
Reviewed 9 August 2014

Regarding SUNWAY PENANG I am beyond impressed and am so enthused by the service that I feel compelled to let TRIPADVISOR know The people here at SUNWAY PENANG have been incredibly helpful, polite, courteous and above all, highly professional! I have never ever been at a hotel that has been so adept at quickly addressing customer needs so quickly and...

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Helpful?
2Thank Vanced77
SunwayHotelGP, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Guest, Greetings from Sunway Hotel Georgetown, Penang! Thank you very much for taking the time to share your review during your recent stay with us in Penang. We are delighted to learn that all arrangements and services extended during your stay with us met your expectations. Your kind comments have in turn been passed on to members of staff...

Reviewed 4 August 2014

We stayed 2 nights here and there was a stage setup outside with Chinese opera and singing very loud and cannot sleep until it finished at midnight.who aporoved that to happen?!! The toilet was smelly like a sewer, room was 2 beds even though asked for a double well in advance and uncomfortable. Hotel concierge does not speak English well....

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2Thank Yasar E
SunwayHotelGP, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Guest, Greetings from Sunway Hotel Georgetown, Penang! Thank you for your review and highlighting the shortcomings you had experienced during your recent stay with us. Pls be informed that the Chinese Opera is an annual cultural performance in conjunction with Hungry Ghost festival widely celebrated in Penang. Nonetheless, we deeply regret the inconveniences you have experienced in terms of...

Hong Kong, China
Reviewed 2 August 2014

I enjoyed my stay at Sunway Georgetown during my family visit to Penang on July 2014. The hotel was newly renovated with had a very beautiful lobby area. My family were greeted with welcome drinks during check in which was a nice touch from the hotel management. We spent a total of 3 nights there. We got a room at...

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5Thank byue2003
SunwayHotelGP, General Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Guest, Greetings from Sunway Hotel Georgetown, Penang! Thank you for taking the time to share your experience during your recent stay with us in Penang. We are delighted to learn that all arrangements and services extended during your stay with us met your expectations. Meanwhile, we thank you for your past patronage and look forward to the pleasure of...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Nestled amidst the vibrant city life and heritage charms of GeorgeTown, Penang, Sunway Hotel Georgetown Is the preferred 4-star hotel for business and leisure travelers to the Pearl of the Orient. It is easily accessible to major commercial and business hubs as well as the numerous tourist attractions and farmed hawkers centres. The iconic Penang Bridge, Ferry Terminal and the Penang Internation Airport are just a short drive from the hotel. Sunway Hotel Georgetown has the honour of being location in a UNESCO World Heritage site as well as within walking distance from the renowned KOMTAR Building. ... more   less 

Additional Information about Sunway Hotel Georgetown Penang

Address: 33 New Lane (Off Macalister | (Off Macalister Road), George Town, Penang Island 10400, Malaysia
Region: Malaysia > Penang > Penang Island > George Town
Price Range: RM204 - RM409 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunway Hotel Georgetown Penang 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Sunway Hotel Georgetown Penang George Town
Hotel Style:
#6 Business Hotel in George Town
#10 Romantic Hotel in George Town
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Questions & Answers

Here's what travellers have asked, with answers from Sunway Hotel Georgetown Penang staff and other travellers.
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Questions? Get answers from Sunway Hotel Georgetown Penang staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club Floor is definitely worth a little extra - for the breakfast and the happy hours”
 of 5 bubbles Mihir_tx, 5 Dec 2016 | Read review
“All rooms have been refurbished , so not a problem”
 of 5 bubbles JUJU7567, 27 Nov 2016 | Read review
“For the view of the city choose the higher floors front side rooms, when you want to be quite in the evening choose hill side”
 of 5 bubbles JW_Dam, 3 Nov 2016 | Read review
“High floor and corner room”
 of 5 bubbles Bibsterina, 19 Oct 2016 | Read review
“Couple with kids can opt for the family room that comes with a queen bed and a single bed.”
 of 5 bubbles 959vernat, 18 Oct 2016 | Read review
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