Macalister Mansion
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228 Macalister Road, George Town, Penang Island 10400 Malaysia
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Panoramas (12) Room & Suite (274)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 04/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Macalister Mansion
Updated 04/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#30 of 125 hotels in George Town
Location
Cleanliness
Service
Value
Travellers' Choice
Macalister Mansion promises a quirky and sophisticated new destination to relax and unwind. Set amidst a lovingly restored colonial mansion that was built in the early 1900s, we invite you to embark with us on a luxury boutique hotel adventure within each of our individually designed 8 rooms. With 3 categories birth from the revitalization works that retain its glorious charm, the rooms now come with different colored marbles, hand-picked carpet, bespoke features and newly added facilities.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Banquet room
Spa
Wifi
Outdoor pool
Bar / lounge
Restaurant
Poolside bar
Taxi service
24-hour security
Baggage storage
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Romantic
Languages Spoken
Chinese, Malay
Location
Full view
74Somewhat walkable
Grade: 74 out of 100
246Restaurantswithin 1 km
16Attractionswithin 1 km
Contact
228 Macalister Road, George Town, Penang Island 10400 Malaysia
Getting there
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241Reviews2Q+A59Room tips
Reviews
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+1
We enjoy the food delivery during MCO on sets of Don with: braised beef short ribs, Wafu chicken teriyaki, Nanban fish and Mushroom Kingdom. Delicious rice with tasty sauce, salad and egg. Love the turmeric chicken wings and apple jack crumble too. Soon will order the pretty and yummy Afternoon Tea set. Great food, nice packaging and hygienic, fast delivery, COD or bank transfer for payment. It’s absolutely ease our life. Very recommended !
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Date of stay: January 2021Trip type: Travelled with family
Helpful
Response from Macalister Mansion, Marketing at Macalister Mansion
Responded 17 Jan 2021
Dear Henry Susanti, Your support for us during this MCO means a lot to us, and we are very touched that you even took the time to write us a five-star review, we truly appreciate it. We are glad that you enjoyed the food. We hope to serve you again soon! Warmest regards, Macalister Mansion
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Went for breakfast with friends and had nice chit chat session. Had fruit crepe and long black, which is good and portion not huge. Comfortable setting and warm ambience with a feel of luxury. More food options for lunch though.
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Date of stay: February 2020Trip type: Travelled with friends
Helpful
Response from MacalisterMansion, General Manager at Macalister Mansion
Responded 27 Feb 2020
Dear Ms Lim Ling, Thank you for sharing your dining experience in Living Room at the Macalister Mansion. We are pleased to learn that you were delighted with your breakfast at the Living Room. Living Room is indeed an unique place for a relaxing dining experience in an elegant setting with Colonial inspirations. We look forward to welcoming you back to experience our new breakfast and lunch menu in the near future. Thank you. Warm Regards, Wang Chen Yee General Manager
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So we arrived and it looks beautiful, just like the pictures. The staff are friendly but English can be hit and miss. Check in was easy enough - no offer of any upgrade or room change (which given only 3 of the 8 rooms were occupied and 2 larger rooms remained available for the 4 night duration of stay seems odd. I'm a platinum guest so whilst I appreciate people may choose a specific room it is nice to offer). The corridors are tired with stained carpets and dodgy floorboards and within the room things like missing shower tiles, cracked paint, etc don't live up to the price bracket for the area. Room was as picture but quite dark with all shutters closed and the whole toilet light in the night thing with a remote curtain just disruptive to your partner. Also storage is virtually non-existent so useless for longer stays and wardrobe is open. Weirdly they only provided a spare toilet roll one night and even when I asked 2nd night as explained tummy a little dodgy didn't have 3rd and 4th nights and ran out - not what you expect. They had gone to town on the towel art and flower petals as it was my birthday but lack of understanding means they didn't tidy it away and we were left trying to do so at bedtime - and were still finding mouldy petals when we checked out. There is wine in the room at a charge and free soft drinks and it was a nice touch that they brought an ice bucket each evening. I have to comment on the stationery drawer which is the cutest I've ever seen! Breakfast is shocking for this level of hotel - 4 choices - I had the same thing for 4 days and not through choice! I had avocado on a muffin with a fried egg - it was OK. Hubby had salmon and eggs one day and it was a near dinner size portion with a lot of cooked tomato? The first day nothing additional available and then the remaining 3 days some cereal, yogurt, melon and bread randomly appeared. The waitress did also bring us some fruit as I think she was embarrassed. The pool is nice and secluded but only once in 4 days were we offered any service there and the toilets regularly had no toilet roll or soap (during the current coronovirus outbreak that seems even more remiss) and if someone had used the loungers there were no replacement towels. Also when people in the balcony room sat outside it somehow felt uncomfortable for both parties and they went in after 10 minutes. The restaurant Blanc was shocking and I have written a separate review - all I will say is don't. Location is fine - you can easily walk or get a Grab car for under 10MYR pretty much most places - even airport was only 21MYR and it's other end of the island. Staff did want to help and were friendly but they have limited training and poor ideas re service e.g. standing talking to you when you wait for your grab even though phone is ringing and you say please answer it. I saw no form of management during our stay and to round things off on the last day we left our bags after checkout and when we returned to leave for the airport I went to use the bathroom outside the bar and was rather rudely challenged by a member of staff. If they offer a bespoke service and I have been a guest for 4 days should they not recognise this?…
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from MacalisterMansion, General Manager at Macalister Mansion
Responded 26 Feb 2020
Dear Ms Arlene, Thank you for taking time to share your experience at the Macalister Mansion. We regret to learn that we did not meet your expectation during your stay with us. Please accept our sincere apology for the inconvenience your encountered during your stay. Please rest assured that we take your comments seriously and we will continue looking for ways to refine the service quality and guest experience in Macalister Mansion. We look forward to the next opportunity to welcome you back to the mansion in the near future. Warm Regards, Wang Chen Yee General Manager
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I have been in the hotel business for many years, which means I understand how hard people work and I try wherever possible to overlook minor issues but I’m afraid Macalister Mansion has pushed me beyond my limits. The hotel is beautiful, the rooms are fantastic and the pool is lovely, but scratch below the surface and you find a very poorly run hotel. The staff are lovely but clearly lack training, they try hard but simply fail to deliver, the attention to detail is completely absent. The breakfast offering is possibly the worst of any hotel I have ever stayed in at this price, very limited and today most things weren’t even available, it seems inexplicable that you can run out of things when you only have 8 rooms. My partner is gluten intolerant and on the first day asked for gluten free bread, which was not available, fair enough, but they promised they would have it the next day, we are now on day 3, still no gluten free bread despite having also mentioned it to reception. The rooms are clean but the corridor carpets are badly stained, items used in the room are not replenished, they provide tea and coffee making facilities but no milk, ok I can ask for it but I shouldn’t have to. So a beautiful building, very modern and spacious rooms but if you want a decent breakfast and good service look elsewhere.…
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Date of stay: January 2020
Rooms
Location
Service
1 Helpful vote
Helpful
Response from MacalisterMansion, General Manager at Macalister Mansion
Responded 2 Feb 2020
Dear Sir/Madam, Thank you for taking time to share your experience of your stay at Macalister Mansion. Please accept our sincere apology for the service you experienced and the inconvenience it caused you and your partner during your stay. At Macalister Mansion, we are committed to provide "Bespoke" experience to our guests but unfortunately, our service did not meet your expectation. Thank you for your candid feedback and we have taken immediate actions to address the issues mentioned in your review. When your travel plan brings you back to Penang, please contact me directly and I will personally ensure that you future stay with us will be an more enjoyable one. Once again, thank you for sharing your feedback and we looking forward to another opportunity to welcome you back to the Macalister Mansion. Warmest Regards, Wang Chen Yee General Manager
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The first thing you notice about Macalister Mansion is the beautiful bright white colonial facade, set back from busy Jalan Macalister. The interior doesn't disappoint either, from the lush whisky bar (for a moment you can forget the heat and humidity and pretend you're in the Scottish Highlands), to the luxurious rooms, with the designer bathrooms being a particular highlight, complete with Aesop products. The decent-sized pool is situated between the hotel and the road, but secluded by plants. I went for a swim every day and we only ever saw one other person there - perhaps not surprising given there are only 8 rooms. There appears to be a pool bar but it didn't seem to be staffed whenever I was there. Breakfast is very good, though the options are fairly limited; ours was included in our room rate too. The "gym" comprises two cross-trainers, but still a good way to sweat out the previous evening's Tigers before breakfast. Blanc restaurant on site looks excellent and there is a fantastic deal for hotel residents. Sadly we only stayed 3 nights and didn't get the chance to dine there. Next time… Location-wise, MM is a little bit of a hike from the main attractions of George Town, but still walkable (we did) or you can just grab a Grab. Highly recommended New Lane street eats about a kilometre down the road - we have dinner there twice. Only real complaint was that our bar fridge (no booze supplied so BYO), was noisy and didn't do a very good job of cooling (and didn't have a dial to adjust). Would definitely stay here again.…
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
Helpful
Response from MacalisterMansion, General Manager at Macalister Mansion
Responded 2 Feb 2020
Dear Sir/Madam, Thank you for taking time to share you experience with us. We are pleased to hear that you were delighted with your stay and enjoyed the facilities around the mansion. As a luxury boutique hotel, our goal is to provide a complete and Bespoke experience to our guests, from the time you arrive the Mansion till the time you depart. We are grateful that you appreciated our effort and we will continue looking for ways to create memorable experience for our guests. Last but not least, thank you for pointing out the faulty mini fridge from the room. We apologise for any inconvenience it may have caused you during your stay and we have addressed that issue after receiving feedback from you. We look forward to welcoming you back to the Mansion in the near future. Thank you. Warm Regards. Wang Chen Yee General Manager
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PRICE RANGE
US$135 - US$248 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
8
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Claim Your Listing Frequently Asked Questions about Macalister Mansion
Which popular attractions are close to Macalister Mansion?
Nearby attractions include Old Protestant Cemetery (1.1 km), Nagore Square (0.8 km), and Ghee Hiang (0.3 km).
What are some of the property amenities at Macalister Mansion?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Macalister Mansion?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Macalister Mansion?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Macalister Mansion?
Conveniently located restaurants include What the Duck Restaurant Penang, Malaya, and Ivy's Nyonya Cuisine.
Are there opportunities to exercise at Macalister Mansion?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Macalister Mansion have an airport shuttle?
Yes, Macalister Mansion offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Macalister Mansion?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Macalister Mansion?
The staff speaks multiple languages, including Chinese and Malay.
Are there any historical sites close to Macalister Mansion?
Many travellers enjoy visiting Armenian Street (2.0 km), George Town (2.1 km), and Cheong Fatt Tze - The Blue Mansion (1.8 km).