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4.5
#30 of 123 hotels in George Town
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Macalister Mansion promises a quirky and sophisticated new destination to relax and unwind. Set amidst a lovingly restored colonial mansion that was built in the early 1900s, we invite you to embark with us on a luxury boutique hotel adventure within each of our individually designed 8 rooms. With 3 categories birth from the revitalization works that retain its glorious charm, the rooms now come with different colored marbles, hand-picked carpet, bespoke features and newly added facilities.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Luxury
Modern
Languages Spoken
Chinese, Malay
Location
228 Macalister Road, George Town, Penang Island 10400 Malaysia
Macalister Mansion
274 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
I can't put into words how much I love and appreciate this place, and I'm grateful to Marriott's Design hotel for having this top-notch service and facilities. From the experience of checking in early in the morning to the moment you enter the room and see the facilities inside the room, this is definitely a rare experience in the world! The reasonable layout of the room, excellent hardware facilities, and top skin care products make me feel like I have traveled back in time to ancient times, and the dinner experience makes me even more moved here. Special thanks to the restaurant staff L.A., who not only excelled in his dining expertise, but also provided us with local travel advice and handwritten cards to us, I have to say that the food in the restaurant is also superb, whether it is the presentation or the freshness and taste of the food, I would like to call this the best hotel in Penang, thank you all for everything you have done and have the opportunity to see you again. 我无法用言语来表达我对这里的喜爱和感谢，很感谢万豪集团旗下的Design hotel能拥有这一家顶级服务与设施的酒店。从一早办理入住的体验到进入房间看到房间内部设施的那一刻，这绝对是世界上少有的体验感！房间内合理的布局，优秀的硬件设施，顶级的护肤用品，让我仿佛有一种穿越到古早时期的感觉，晚餐的体验更让我对这里感动，在此特别感谢餐厅员工L.A，他不仅在用餐的专业度上十分优秀，更是为我们提供了本地出行建议，并且手写卡片交给我们，不得不说的是，餐厅的食物也是一流的，不论是摆盘还是食物新鲜度以及口感，我愿称为这是槟城最佳酒店，非常感谢你们所有人做的一切，还会有机会再见。
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This place is nothing short of spectacular! The interior designer must have loved this project - quirky, lavish and luxurious in both the rooms and the restaurant/bar/lounges. I'll be telling anyone who comes to Penang to stay here. The guys in the bar mix fantastic cocktails. Just ask for their own special creation and you'll get a remarkable drink!
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Get yourself a cocktail - they're soooo good!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We enjoy the food delivery during MCO on sets of Don with: braised beef short ribs, Wafu chicken teriyaki, Nanban fish and Mushroom Kingdom. Delicious rice with tasty sauce, salad and egg. Love the turmeric chicken wings and apple jack crumble too. Soon will order the pretty and yummy Afternoon Tea set. Great food, nice packaging and hygienic, fast delivery, COD or bank transfer for payment. It’s absolutely ease our life. Very recommended !
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Macalister Mansion, Marketing at Macalister Mansion
Responded 17 Jan 2021
Dear Henry Susanti, Your support for us during this MCO means a lot to us, and we are very touched that you even took the time to write us a five-star review, we truly appreciate it. We are glad that you enjoyed the food. We hope to serve you again soon! Warmest regards, Macalister Mansion
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been in the hotel business for many years, which means I understand how hard people work and I try wherever possible to overlook minor issues but I’m afraid Macalister Mansion has pushed me beyond my limits. The hotel is beautiful, the rooms are fantastic and the pool is lovely, but scratch below the surface and you find a very poorly run hotel. The staff are lovely but clearly lack training, they try hard but simply fail to deliver, the attention to detail is completely absent. The breakfast offering is possibly the worst of any hotel I have ever stayed in at this price, very limited and today most things weren’t even available, it seems inexplicable that you can run out of things when you only have 8 rooms. My partner is gluten intolerant and on the first day asked for gluten free bread, which was not available, fair enough, but they promised they would have it the next day, we are now on day 3, still no gluten free bread despite having also mentioned it to reception. The rooms are clean but the corridor carpets are badly stained, items used in the room are not replenished, they provide tea and coffee making facilities but no milk, ok I can ask for it but I shouldn’t have to. So a beautiful building, very modern and spacious rooms but if you want a decent breakfast and good service look elsewhere.
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MacalisterMansion, General Manager at Macalister Mansion
Responded 2 Feb 2020
Dear Sir/Madam, Thank you for taking time to share your experience of your stay at Macalister Mansion. Please accept our sincere apology for the service you experienced and the inconvenience it caused you and your partner during your stay. At Macalister Mansion, we are committed to provide "Bespoke" experience to our guests but unfortunately, our service did not meet your expectation. Thank you for your candid feedback and we have taken immediate actions to address the issues mentioned in your review. When your travel plan brings you back to Penang, please contact me directly and I will personally ensure that you future stay with us will be an more enjoyable one. Once again, thank you for sharing your feedback and we looking forward to another opportunity to welcome you back to the Macalister Mansion. Warmest Regards, Wang Chen Yee General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I paid 150 RMB for high tea today and although the product was creative and a bit fun I left hungry. My main issue however was the service. It appears there was no manager on duty because the staff were messing about on their mobile phones and I had to always ask them for things because they were focussed on chatting and their phones. It wasn’t 5 star at all and having managed hotels the service was actually appalling. I found a bit of plastic in one of the dishes and the staff member just took it from me and threw it in the bin. No acknowledgement. Then I was waiting in the lobby for my cab and I can hear front desk staff laughing and messing about. They were only interested in messing about. I feel cheated by todays experience and I hope they get manager back on duty soon because today it was not being managed at all
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Date of stay: December 2023Trip type: Travelled solo
Room Tip:The high tea is overpriced and service terrible.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tried 6 new menu items in cozy and casual ambience cafe. Fresh pear and pecan salad, cold tofu with ponzu, fresh seafood platter with sambal marination, tasty squid ink pasta, love the French fries too! Creamy cauliflower soup is so good, the clam in wine sauce is also good and fresh. Service is excellent as always. Afternoon tea set is cute and pretty, must book it in advance and try. Very recommended!
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Date of stay: November 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We visited Macalister Mansion for their afternoon tea and were pleasantly surprised by their summery vibes.
The food was a diverse selection of flavours and the menu came with a packet of pop rocks to sprinkle on our dessert. A very cute idea. The tea was delicious, as was the rest of the food. My favourite was the fizzy lemonade éclair.
The staff at Macalister Mansion are professional and warm, and accommodated our request for our meal to be halal.
We would certainly be back for more whenever we are back in Penang.
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Date of stay: August 2022Trip type: Travelled with friends
Room Tip:Do make recommendations ahead of time and request halal if you eat halal only
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A very pleasant experience. Hotel crew are all very friendly from the moment you steps into the lobby. The front desk, housekeeping, bartender, barista and all other service crew provides professional services and make you feels welcome. Suitable for couples.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was the end of my two days in Penang and after a lot of sightseeing the hotel and its staff were a wonderful respite. I felt no need or interest in leaving the premises and enjoyed every moment of my time as the room is fabulous, the dining and seating and decor are all impeccable tasteful. The boutique feel of the mansion and the interior design show a great deal of thought and attention.
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Date of stay: July 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Come here for some afternoon chilling coffee and tea with some friend. Overall ambience is cozy and warm with very authentic colonial design and well kept.
Delicious Banana Juicy Walnut Cake With Crispy Apple Crumble that is drooling and melting into your mouth, simply awesome and appetising. 😋😋
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Date of stay: May 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the George Town area.
PRICE RANGE
RM 579 - RM 845 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
8
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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