This hotel claim to be a four star hotel. Well, it might have been 20-30 years back but certainly not today. The decor is dated and the rooms look worn and quite dirty (hairs on the floor in the shower, grime in all corners, dirty carpet). Arrived at 4:30 to a double suite booked with an extra bed (for 3 persons). The extra bed wasn't there, there were NO towels (not even for 2 persons). I called housekeeping politely to bring up some towels. Half an hour later, still no towels, so called again After 1 1/2 hour and 3 calls and still no towels, I walked down to the front desk to point out the rather ridiculous situation and that finally got the towels and the bed fixed. Meanwhile, Bayview Hotel just yanked me around for 2 hours. Ann attitude like this is simply not good enough. I would get upset about it in a 1 or 2 star hotel.…
Booked two rooms and stayed for two nights, and this was our second visit and both times we enjoyed wonderful stays. Rooms are spacious, well maintained, and most importantly very clean. This visit within the first 15 minutes of our arrival we were welcomed with warm smiles starting with the security guy at the car park, the personable manager at the reception who checked us in, and Mr Murthi (or is it Mr Murthu). The hotel is a short 5 to 10 minutes drive to everywhere in Georgetown. For those who drive, the many small boutique hotels around town do not offer parking facility or extremely limited parking, and usually at your own cost. In Georgetown it is a nightmare searching for a car parking space at certain hours of the day, and at night you worry about security if parked along an open street. Love the ample free parking that this hotel offers to guests. For me it is a huge inconvenience solved. For the best value price, book your room on the hotel's website, don't get fooled by the likes of Booking.com, Agoda etc etc and their so-called member discounts. Bayview Hotel has a best rate guarantee on their own website and offers an additional 5% discount to members.…
ive paid rm558 a room w/o breakfast for 2 night stay at this so-called 4 star hotel.. check in was terribly slow.. i come around 3pm.. the que was longer than any famous nasi kandar.. had to stand in line for 2 hours.. toilet dirty.. got a lot of mold.. on 2nd day.. when we return to our room at 5pm our room havent got clean by house keeper.. ive complaint to front office.. they promise to send housekeeper a.s.a.p.. after waiting for 1 hour.. i had to go to reception myself to change towel.. when the house keeper finally come to give soap, shampoo etc the housekeeper told me there is no daily cleaning.. i have to inform front office if we want our room to be clean daily.. what kind of 4 star hotel is this? even budget hotel clean guest room daily.. he also complaint at me they are under staff.. which is not my problem.. i am a paying customer.. ive pay full price for the stay.. i want full service.. definitely will not come back to this hotel & recommend others to go to budget hotel instead of this lousy 4 star hotel…
i am truly happy with this hotel and i had good sleep past 1 week, no regrets, got a wonderful room with a good view, i will stick to this hotel for my future trips to penang, my mom is happy to stay here, super comfortable and located in the heart of georgetown
Yes, it is quite old but it’s clean, definitely much cleaner than newest places around… Location is good, AC is functioning well, there is hot water with a good pressure, there are English TV channels and bed comfy a with neat linen. So what do you want more? Car park is free for in-house guests, 2 complimentary drinking water bottles and basic bathroom amenities. Swimming pool is a kind of small but clean as well most of the public areas. A special thanks to Melvin from the Front Desk as well to Yogis at reservations, they made my stay good!
The room was quite spacious and located near to padang kota (local food court) if u want to try local penang cuisine. Its a walking distance from the hotel.. and if u like to do a lot of walking you can venture further.. 😎 The staffs were friendly and i really liked the way the hse keeping prepared the beds..
Classic hotels but still in good cleanliness. Helpfull and friendly staff . We booked for a deluxe room and we had a really nice view and big room . Even though the hotel unable to proceed with room deco but really satisfied with the room and view . My family really happy with the visit . Also hotel with good location nearby with attractions area.
Checked in for a 2 night's stay recently, there's a long queue when I checked in around 15:30, maybe because it's a holiday. The reception is polite and efficient in his process, checked in within 15 minutes which is good and he even assigned me to a room with a nice view at the 15th floor. HOWEVER, when I tried to call the reception because of internet access issue, nobody is picking up the calls, think I have tried so many times. Eventually I try to call Guest Relation, same thing. Had to go down to the lobby and get the matter resolved. The staff I met at the Lobby was very helpful indeed and I got connected to the hotel internet within 5 minutes. Thinking that the unanswered calls was because the staff were busy with the checking in and stuff, I tried calling again in the evening, same thing happened. Cannot imagine a hotel where a customer is unable to reach any of the numbers stated on the phone (0 to 9), and this is the first time I've encountered such nonsense.…
Truly unsatisfied: 1. Took around 30mins queued for checked in. 2. Complicated parking location and access to hotel lobby. 3. Room had strong cigarette smell. 4. Aircond on off during night time. 5. Small kids pool. 6. Hard to find eateries. Room big enough to accomodate 3 adults + 2 kids + 1 baby. Staff quite friendly.
We came with a large family of four kids. Have to wait for two hours just to check in even though already booked online. The kids became restless and cranky while waiting. Cark park is not accessible easily. U have to change lift at 2nd floor. The swimming pool need a lot of refurbishment. Very small pool for kids. And the adult pool is too deep (3 meters!!) Not safe for family with kids. Breakfast lack of variety. It would be my last visit to this hotel. Bad experience!
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