Royal Chulan Penang in Penang brings sparkle to the core zone of the UNESCO Heritage site in George Town. Travellers to Penang can look forward to staying at this new heritage property. Located at Weld Quay area, the Royale Chulan Penang is a blend of classic period charm with the very best in contemporary comforts. Close to commercial district area and the historic port which helped Penang to flourish in the 18th Century, Royale Chulan Penang is a great place to explore a city full of history and culture. Part of the hotel housed beautifully restored and lavishly refurbished building where it is within easy reach to all major historic sites along the Heritage Trail of Penang. Guests can experience the glamour, contemporary luxury and an uncompromising service. Complemented by the existing colonial architecture, the hotel brings you back in time. The hotel The Hotel offers a full range of luxury services and amenities, from tastefully appointed restaurants and generous meeting facilities.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Family
Languages Spoken
English, Malay
Location
No 1 & 2 Pengkalan Weld, George Town, Penang Island 10300 Malaysia
Royale Chulan Penang
1,281 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
The hotel is well located.The old entrance from the jetty side is more convenient than the rear entry. The staff provided good service. The breakfast in the Sri Tanjan cafe was pleasant. It was an an awful experience in the storeroom which we had to endure for 2 days of our stay. The housekeeping needs to be improved,dirty corners and drawers
The front desk was exceptionally helpful ,service by Ms. Devika was very professional and Ms Ayu was always ready to help. The breakfast was a beautiful experience thanks to AINE ,she beautifully managed the egg and noddle counters. Alif the housekeeping staff had a kind smile. It would be helpful to have an attendant at the pool area. On the 14Dec there was not a single towel available at the poolside. Had to go to the phone area after having changed in my swimsuit and after a call to front desk it took over 30minutes for towels to be available. The access card to the room very not always functioning making it a challenge in the lift area. The ladies toilet outside the cafe area is not maintained,the toilet roll was completely wet and no replacement in the toilet. Yes, I would recommend the hotel based on its location to the Jetty However, the standards need to be improvised based on its given 4 star rating.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:The jacuzi not working.
The Spa not operational.
Convenient it terms of taking the Butterworth...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 18 Dec 2024
Dear Ella D, Greetings from Royale Chulan Penang! Thank you for staying with us and for taking the time to review our property, your comments are very much valued. We regret that there were areas that did not meet your expectations particularly with the cleanliness of the restaurant toilet and the room as well as the lack of assistance at the poolside. Rest assured that we will look into all these matters for our immediate improvements and we do hope that you'll give us an opportunity to have you back for a better stay experience. Kind regards, Dennis Lee General Manager
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We really liked it here. The location is great, close to the fort, the jetties and Armenian Street. The staff is friendly. Our room was spacious, clean and cozy thanks to the carpet. The beds were super comfortable. The breakfast was one of the best I've had in a long time with a large selection of local food, dark bread (!), fruit, yoghurt, egg dishes and cereal. The breakfast room is just too small and therefore fills up quickly.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were very impressed with everything at the Royale Chulan.
Straightforward, no hassles check-in, easy secure covered parking in the hotel's own multi-storey car park across from the lobby and all staff from the doorman to reception staff to cleaners were friendly and helpful. Undoubtedly one of the highlights for us was that, compared to other hotels we've stayed in, the staff really went the extra mile for guests.
Rooms had been properly and thoroughly cleaned and I liked the bathroom layout with separate rooms for the toilet and shower.
At breakfast, although no buffets are currently allowed due to covid19 restrictions, there was still a good range of set menu choices. Service was prompt and attentive with staff regularly checking to see if you were ok or needed anything. Obviously, guests not serving themselves gives the staff more work and it was noticeable that the hotel had clearly thought about this and responded appropriately by putting more staff on to ensure guests were well looked after.
Location is excellent too being right in the centre of George Town. Lots of tourist attractions, including Little India are within a short walk. I had thought we might have a view across the Straits to the mainland. Not so, but that was my mistaken impression from looking at the map. Most rooms actually face inwards and overlook a central courtyard which is now the swimming pool. But this was fine - traffic noise was zero, which is unusual for such a central location.
We would certainly look to stay here again when we are next in Penang and I will probably check out other Royale Chulan hotels too when we are elsewhere in Malaysia.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 27 Jul 2020
Dear 69Ted, Greetings to you from all of us at Royale Chulan Penang! Thank you for your review on your stay here with us during your recent visit to Penang. We are indeed happy to hear that you found our rooms and facilities favourable and have found the standard of our guest service to your satisfaction. We are honoured to have been able to make your stay here a pleasant one and appreciate all the nice remarks you have for our hotel and staff. We hope to have the honour of welcoming you back to our hotel soon and we do hope that you will recommend the hotel to your family and friends! Kind regards, Dennis Lee Resident Manager
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The room is not well maintained. There are alot stains on the carpet and there is a musky smell to the room. I am unable to open my curtain to let some sunlight in because of the room’s location. It is directly next to the swimming pool and theres zero privacy. Toilet is extremely dirty with pee sticking on the toilet seat. I called the front desk to request for a room change, they said they are fully booked and they can only get the housekeeping to come and HAVE A LOOK at the toilet. They then told me that it might take a long while since they are all busy so housekeeping wont be able to come in anytime soon. I checked out right after and booked another hotel. I guess they got so many bad reviews, they didnt even ask why i checked out 15 mins after checking in.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 20 Apr 2022
Dear Amanda, Greetings to you from all of us at Royale Chulan Penang! Thank you for taking the time to feedback your recent experience with us. We are truly sorry to hear about the disappointing experience you faced. Feedback given on our shortcomings are very important especially from our guests which can only help us to improve and do better when it comes to service. We have taken note on your comments about the cleanliness of the room and the response of our team in attending to your needs. The experience you had should have never happened and the issues has been addressed and escalated to the management for immediate action. At present, we are taking the necessary steps to improve our service levels and to ensure that that such situations do not recur in the future. Please bear in mind that our main priority is to provide excellent service to our guests and we certainly hope that you will give us another chance to serve you again on your next visit to Penang. Thank you in advance once again for your kind understanding and for sharing your feedback with us. Kind regards, Dennis Lee Resident Manager
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House keeping team is horrible!!! They didn't throw the rubbish in our room for 3 days, ball of hair remained in the toilet for 3 days, it means they never clean the floor in the toilet, dirty tea cup and never washed it, the sink is full of thick and black mould and stains. They only change the bed sheet and towel. What is going on in this hotel? Budget 2 star hotel is cleaner than this "Royal" hotel.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 5 Dec 2022
Dear Mongo111, Greetings to you from all of us at Royale Chulan Penang! Your feedback is very much valued and we thank you for taking the time to review our property. We apologize for the disappointing experience regarding the housekeeping you had during your stay here with us. Your feedback has already been forwarded for improvement. We hope to have the opportunity to welcome you back again for a better stay experience. Kind regards, Dennis Lee Resident Manager
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This is the worst experience I have ever had. The hotel itself is good but the cafe staffs for breakfast during the 2024 Aidil Adha were all rude . We come at around 8.30 and the cafe is crowded. Everything was ok at first . I came with my mom and my baby so it's gonna take some time to eat. Suddenly , two of the FnB staff was talking loudly and rudely behind our table with the intention of making us know that we needed to leave. Like I mentioned, I got an elderly and a baby so it will take a while, I even pay for this so it's not free but why do they treat us like we eat for free? They said harshly that we need to leave immediately because others want to eat. Why so? If you know a lot of people coming, why dont you manage it in the first place? Use other rooms or whatever , not just send people out of the cafe. They have weak management skill but blame it on guests, such a despicable attitude. I have slept at better hotel than this, i have never been send out for anything. I will not come here again
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Date of stay: June 2024Trip type: Travelled with family
Room Tip:Avoid the cafe staff like a plague
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 27 Jun 2024
Dear Muhammad Fikri, Greetings to you from all of us at Royale Chulan Penang! Thank you for staying with us and for taking the time to review our property, your rating and review is very much valued. We deeply regret that the level of service provided and the attitude of some of our staff at the Restaurant did not meet your expectations. This is not the kind of experience we were hoping you would have with us. Rest assured that we will call out their attention and coach them properly to ensure that warm hospitality and providing the best possible customer service is practiced at all times. We hope to have the opportunity to welcome you back for a better stay and dining experience. Kind regards, Dennis Lee Resident Manager
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Room 1 - Toilet is not cleaned thoroughly with PEE stain and water droplets on the floor around toilet bowl (god knows if it is just water or pee). Requested to change room
Room 2 - changed to room 2, carpets has wrappers around, sheets has particles and hairs, with black stain all over
Waited for 20min to speak to hotel manager and a long while to finally get a room changed
Totally unacceptable. Let you judge from the picture
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 19 Sept 2022
Dear Evelyn A, Greetings to you from all of us at Royale Chulan Penang! Thank you for taking the time to feedback your recent experience with us and we are truly sorry to read about the regrettable experience you had. Feedback given on our shortcomings are very important especially from our guests which can help us to improve and do better when it comes to service. Your comments about the cleanliness and poor housekeeping of the room have been seriously looked into and yes, there are no excuses about all these shortcomings. It is disappointing that we missed several opportunities to impress you and we deeply regret the frustrations that you endured as a result. For your information, a thorough spring cleaning of the room has been undertaken to maintain its standard of cleanliness and the staff concerned who was in charge to clean and make-up the room has also been identified and the necessary actions and training have been given to ensure such situations do not recur. We certainly hope that you will give us another chance to serve you again on your next visit to Penang. Thank you in advance once again for your kind understanding and for sharing your feedback with us. Kind regards, Dennis Lee Resident Manager
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1st day, location is good, very convenient. Across the parking is a Hawker food place. Less than 5 mins walk is a convenience store.
Buffer breakfast included and it's the best. Egg station ( poached, soft boiled, Sunnyside up, scrambled), noodle soup station, fresh roti, lentils soup, curry, local Malay breakfast ( rice, chili curry, ckn curry, anchovies, peanuts), chinese breakfast (dimsum, buns, congee and toppings) cheese, sandwiches, salad, fresh fruit, yogurt Station, coffee, tea, juice, bread, Pastry, croissants....
Would have stayed in the same hotel in KL had it popped up when we were googling. It was 2 doors away fr impania. Too bad as I would have love royal chulans breakfast over impanias any time.
We had to pay extra $20 cad for breakfast at impania n dogfood taste better!
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Small outdoor pool, small gym.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 12 Dec 2024
Dear Arlene, Greetings to you from all of us at Royale Chulan Penang! Thank you for staying with us, your rating and review is very much valued. We are happy to read that you were satisfied with the breakfast and the location of our hotel during your recent stay here with us. We appreciate all your kind remarks and we hope to welcome you back again soon. Kind regards, Dennis Lee General Manager
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The Royal Chulan. The website and pics look great yeah? Well, it isn’t. As the hotel is seeking a halal certification, there are no bars, there is a no alcohol policy. This little gem of information is not shared on their website nor prior to booking.
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Date of stay: July 2024Trip type: Travelled as a couple
Room Tip:Try the E&O.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked a room at this hotel on short notice ( previous evening) as we arrived in Penang a day ahead of schedule. On arrival the reception staff were so efficient and friendly, so first impression was excellent. We were shown to our beautifully presented room and, for the price we paid it was absolutely fantastic, clean, cool, with all the frilly bits toiletries etc. We arrived in Penang at the ferry terminal and discovered that the hotel was walking distance away, about 700 metres, so that was a plus, hotel situated at the edge of the UNESCO area so everything we wanted was walking distance. We were so impressed by the hotel, and it’s location we decided to reschedule and added a few more days to our stay in Penang which meant rescheduling our travel arrangements. Again the hotel staff were absolutely fantastic in assisting. The Royale Chulan experience was the highlight of our Malaysian trip and we are already looking forward to returning for a longer stay in the not too distant future
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Date of stay: January 2020
Rooms
Location
Service
Room Tip:The rooms we were given were great so based on that no issues
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RoyaleChulanPenang, Resident Manager at Royale Chulan Penang
Responded 22 Jan 2020
Dear JoeG, Greetings to you from all of us at Royale Chulan Penang! Thank you for your review on your recent stay here with us! We are glad that you found the location of our hotel convenient and that you had the chance to visit the nearby local attractions. We are also happy to know that you have found the standard of our guest service to your satisfaction and we indeed appreciate all the nice remarks you have for our hotel and staff. We look forward to welcoming you back here soon and we thank you for your kind patronage to Royale Chulan Penang! Kind regards, Dennis Lee Resident Manager
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Hi! Yes, we do have rooms with Hollywood Twin Bed. The extra bed charges is RM90nett per night with breakfast. However, do take note that it is subject to availability. For children below the age of 5, breakfast is free. For children aged 6-12, it is chargeable. Thanks!
There are more places to choose from in the George Town area.
PRICE RANGE
RM 248 - RM 342 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Royale Bintang Penang
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
180
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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