Royale Chulan Penang
No 1 & 2 Pengkalan Weld, George Town, Penang Island 10300 Malaysia
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About
#52 of 617 hotels in Penang Island
Location
Cleanliness
Service
Value
Royal Chulan Penang in Penang brings sparkle to the core zone of the UNESCO Heritage site in George Town. Travellers to Penang can look forward to staying at this new heritage property. Located at Weld Quay area, the Royale Chulan Penang is a blend of classic period charm with the very best in contemporary comforts. Close to commercial district area and the historic port which helped Penang to flourish in the 18th Century, Royale Chulan Penang is a great place to explore a city full of history and culture. Part of the hotel housed beautifully restored and lavishly refurbished building where it is within easy reach to all major historic sites along the Heritage Trail of Penang. Guests can experience the glamour, contemporary luxury and an uncompromising service. Complemented by the existing colonial architecture, the hotel brings you back in time. The hotel The Hotel offers a full range of luxury services and amenities, from tastefully appointed restaurants and generous meeting facilities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Saltwater pool
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Complimentary welcome drink
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Interconnected rooms available
Private balcony
Minibar
Refrigerator
Flatscreen TV
Bidet
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Malay
Location
98Great for walkers
Grade: 98 out of 100
147Restaurantswithin 0.5 km
28Attractionswithin 0.5 km
No 1 & 2 Pengkalan Weld, George Town, Penang Island 10300 Malaysia
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1251Reviews35Q+A100Room tips
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really great hotel . Great value for money, well kept . Nice and clean . one of best breakfast I experience in Malasia . Good choice and long hours of ops. room large and comfortable bed . very clean . all my request asked prior check in delivered what make me happy already . also location of hotel nice and vlose to town . staff very helpful and seems vell train.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 27 Aug 2023
Dear MarekM2696, Greetings from Royale Chulan Penang! Thank you for spending your holiday with us and for taking the time to review our property. We are delighted that you were fully satisfied with your stay at our hotel and that you loved our good location. Furthermore, it feels great that you acknowledged the efforts we put in to provide you with the best customer experience. We appreciate your support, and we look forward to welcoming you back for another satisfying stay. Kind regards, Dennis Lee Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for four nights. I would not go back to this hotel. It was dated and very run down. The staff were all very friendly but they did not handle a missing item of laundry well at all. In the end, I had to tell the lead housekeeper what I wanted them to do about it! The breakfast was not nice. There are better places to stay for sure!
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Date of stay: July 2023Trip type: Travelled as a couple
Room Tip: Avoid this hotel!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 27 Aug 2023
Dear AntarcticChick, Greetings from Royale Chulan Penang! Thank you for staying with us and for taking the time to review our property, your comments are very much valued. We regret that there were areas that did not meet your expectations. For the breakfast spread, we try our best to provide a diverse selection of local and international options to suit the palate of all our guests. It is unfortunate that the options we have were not to your preference. Please be rest assured that we will look into all your feedback for our further improvement and we hope that you'll give us an opportunity to have you back for a better stay experience. Kind regards, Dennis Lee Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel lobby was a little hard to find and rather uninviting at night. The lady on duty although efficient during the check-in, lacked hospitality. Room was alright but looked rather tired. Cleanliness met with expectations and all the usual needs were met. Breakfast options were plentiful but with a rather dim and depressing looking ambience. Quality met with expectations for the price. Overall, expectations were met although I imagine there to be better options for business within the same price point in Georgetown.
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Date of stay: July 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 27 Aug 2023
Dear Kevin, Greetings to you from all of us at Royale Chulan Penang! Thank you for staying with us and for taking the time to review our property, your comments are very much valued. We regret that there were areas that did not meet your expectations. Rest assured that we will put your suggestion into action and hope that you'll give us an opportunity to have you back for a better stay experience. Kind regards, Dennis Lee Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Best servuce by ms ling!!! She made sure she called us up as we checked in to the room to see if the room was as per our request, and also told us what’s the nearest place to go and have great food!! Good job ms ling!!
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 22 Jun 2023
Dear Pyramid, Greetings from Royale Chulan Penang! Thank you for spending your holiday with us and for taking the time to review our property. We are delighted that you were fully satisfied with your stay at our nice hotel. Furthermore, it feels great that you acknowledged the efforts we put in to provide you with the best customer experience especially your kind remarks about our staff. We appreciate your support, and we look forward to welcoming you back for another satisfying stay. Kind regards, Dennis Lee Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I enjoyed the quality of the executive suite, my friends who chose standard room encountered a few problems when the hotel was fully occupied. Enjoyed my morning walks to the Esplanade, had a cup of coffee at Fort Cornwallis. Not too far from the Street Art.
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Date of stay: June 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 22 Jun 2023
Dear Suwit, Greetings to you from all of us at Royale Chulan Penang! Thank you for taking the time to review our property, your comments are very much valued. We are glad to read that you had an enjoyable stay at our Executive Suite! We take note of your feedback regarding the standard rooms and have brought it up to the management team for their further improvements. We hope to welcome you back again soon in the near future! Kind regards, Dennis Lee Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at this hotel in March 2023. On arrival, the door staff very friendly and accommodating. Showed us into main reception area and check-in service. The lady who checked us in very friendly and informed of room location and breakfast times. The porter took us to our room and said that the room card needs to be used to activate the lift. Will start with the good points and end with bad points, as detailed below: Pros - Excellent location of hotel, as near bars, restaurants and temples. For longer journeys, recommend installing 'Grab' App. This made costings to Penang Hill cheaper than normal taxis (RM 13) and airport (RM19). Pool lovely and rooms very spacious. Good selection of breakfast if you are Asian and like salads. Shower very fast and plenty of hot water Cons - unfortunately there are many negative points, mainly towards house keeping , facilities and customer service. Our room was very dated and really needs to be done out - dirty carpet with stains, woodwork worn and damaged. House keeping didn't hoover our room for the whole 4 days we stayed there. Had no face flannels and only 1 hand towel. We also booked the superior room, which stated it provides bathrobes and minibar. It took 2 days for reception to provide bathrobes, as initially head of front of house said our room number doesn't come under for bathrobes. Showed the evidence on Hotels.com to state they do provide this. Explained that a minibar, in most hotels will have soft drinks, chocolate bars and alcohol. The answer to this was 'No, we only provide the empty fridge'. They need to change this on their booking site, as it's false information. The cleaner also never cleaned our dirty mugs and replenish with clean ones. Had to ask reception for more sugar and milk, as again cleaner didn't replenish. Website states that free wifi available, but doesn't inform you that it only lasts 3 days, so we had to purchase a sim for the rest of our stay, which was cheaper than paying the hotel. The hotel advertises 'Afternoon Tea' daily, so when I enquired about this reception said it wasn't on due to Ramadam. If this was the case, then it should be removed from their video in reception. Breakfast was great if you are from Asia, as plenty of choice. Didn't really cater for other nationalities/religions/cultures. Only good thing was the egg station. The fruit choices were very bad and only had bananas, watermelon and soggy papaya, which looked liked and tasted as if been defrosted. No hot water urns, so had to ask for this. The ready made tea in the urn wasn't warm, so had to have coffee from the vending machine. Finally, on check-out, you would normally expect the receptionist to ask about our stay was everything ok? But no, the man just took our room cards and that was it. In order to improve, customer service and house keeping need further training. I can only recommend this hotel for location and nothing else…
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Download the 'Grab App' to get cheap travel to airport RM19
Go to Chulian Street for bars
Love...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 22 May 2023
Dear Melanie, Greetings to you from all of us at Royale Chulan Penang! Thank you for taking the time to review our property, your comments are very much valued. We regret that your stay was not up to our usual standards, and we sincerely apologize for the inconvenience caused. Yet, we appreciate you sharing it, as it allows us to determine the areas that need further focus to provide the best possible service to our dear guests like you. Rest assured that we have looked into all your feedback and have taken steps to improve. We hope to welcome you again in the near future for a better stay experience. Kind regards, Dennis Lee Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No complaint regarding the room. All are excellent! As always. BUT totally disappointed with the Ramadan. The foods are tasteless- i.e: char koey teow, mee udang, nasi hujan panas, black pepper crab, squid, prawn. The seafood are not fresh. Sorry to say this, it’s a fact.
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 29 Mar 2023
Dear yazzerazzad, Greetings to you from all of us at Royale Chulan Penang! Thank you for taking the time to rate our property. Your feedback is greatly appreciated. We sincerely apologize for the disappointing experience you had at our Ramadan Buffet. We have taken note of all your feedback and have highlighted this to our Kitchen team for their further improvement. We hope to welcome you again in the near future for a better experience. Kind regards, Dennis Lee Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good 4 star quality hotel, very good reception staff, very good breakfast. A huge thank you to Ms. Siang Lee for her kindness, efficiency and her perfect example of Malaysian hospitality. We are regular guests and this hotel usually delivers international quality amenities and service. Concierge in red vest could do with a lesson from the gracious Ms Siang Lee. Early check in was possible. Not expected but a bonus nevertheless. Breakfast quality and variety has really improved since our last visit. Bed was so comfy and wifi and room quality was excellent. Thank you for a short but divine stay.🌻
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Date of stay: March 2023Trip type: Travelled with friends
Room Tip: High floor, pool view is nice.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 29 Mar 2023
Dear lyndy23, Greetings from Royale Chulan Penang! Thank you for spending your holiday with us and for taking the time to review our property. We are delighted that you were fully satisfied with your stay at our nice hotel and that you loved our staff and breakfast. Furthermore, it feels great that you acknowledged the efforts we put in to provide you with the best customer experience. We appreciate your support, and we look forward to welcoming you back for another satisfying stay. Kind regards, Dennis Lee Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pathetic Vegetarian Selection. Thaipusam weekend & many Indians guests but hotels just serve idly & sambar without any chutney. Day one we only had vadai & sambar. Day 2 hard rock idly with cold sambar. Wonder what is tomorrow. When asked the chef, his reply is “yes that’s all” and just walk away. No sense of professionalism. If you are vegetarian, forget about staying in this hotel. Rooms are nice but sadly not vegetarian friendly.
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Date of stay: February 2023Trip type: Travelled with friends
Room Tip: If you are a vegetarian, please DON’T stay in this hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 29 Mar 2023
Dear Kumar Rams, Greetings to you from all of us at Royale Chulan Penang! Thank you for taking the time to rate our property. Your feedback is greatly appreciated. We sincerely apologize for the disappointing experience you had while staying here with us. We have taken note of all your feedback and will work on it for our further improvement. We hope to welcome you again in the near future for a better stay experience. Kind regards, Dennis Lee Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1. Toilet full with hair here and there 2. Bedsheets with a stain / kinda shoes print and it is so disgusting. Complain to the staff and he just make like this is not serious. What a mess. 3. No more toilet roll replacement after u make up the room 4. No tooth brush , like seriously royal chulan don't provide tooth brush in the room? 5. The mini fridge is dirty and with hair inside of it, this is also very disgusting 6. Bed linen full with stain. 7. SUCH A LOUSY PILLOW. SOME SMALL SOME BIG, SOME OK OK SOME SO FLAT! 8. Provide cup and coffee BUT NO TEA SPOON OR EVEN THE COFFEE STICK. 9. WATER HEATER IS NOT WORKING AND AFTER COMPLAIN STILL NO ACTION TAKEN. 10. OVER ALL NOT A HAPPY STAY..BAD EXPERIENCE AND I WILL NEVER EVER STAY IN THIS HOTEL AGAIN. 11. CONCLUSION, BOOK THIS HOTEL IS A MISTAKE. 12. The only thing is good is the breakfast. 3D 2N stay 29th - 31st Jan 2023 with room 406…
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 30 Jan 2023
Dear zaitonfuad,, Greetings to you from all of us at Royale Chulan Penang! Thank you for taking the time to rate our property. Your feedback is greatly appreciated. We sincerely apologize for the disappointing experience you had while staying here with us. We have taken note of all your feedback and will work on it for our further improvement. We hope to welcome you again in the near future for a better stay experience. Kind regards, Dennis Lee Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$50 - US$66 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Royale Bintang Penang
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
180
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Claim Your ListingROYALE CHULAN PENANG (R̶M̶ ̶3̶5̶5̶) RM 233: UPDATED 2023 Hotel Reviews, Price Comparison and 1,435 Photos - Tripadvisor
Frequently Asked Questions about Royale Chulan Penang
Which popular attractions are close to Royale Chulan Penang?
Nearby attractions include Pinang Peranakan Mansion (0.3 km), Wonderfood Museum Penang (0.3 km), and Penang 3D Trick Art Museum (0.4 km).
What are some of the property amenities at Royale Chulan Penang?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Royale Chulan Penang?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royale Chulan Penang?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
What are some restaurants close to Royale Chulan Penang?
Conveniently located restaurants include Two Frenchies Cafe Bistrot, Kota Dine & Coffee, and Bistro Tang.
Are there opportunities to exercise at Royale Chulan Penang?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Royale Chulan Penang?
Yes, dry cleaning and laundry service are offered to guests.
Does Royale Chulan Penang offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Royale Chulan Penang?
The staff speaks multiple languages, including English and Malay.
Are there any historical sites close to Royale Chulan Penang?
Many travellers enjoy visiting Armenian Street (0.8 km), George Town (0.7 km), and Cheong Fatt Tze - The Blue Mansion (1.1 km).