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No 1 & 2 Pengkalan Weld, George Town, Penang Island 10300 Malaysia
5 people are viewing this hotel
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US$86
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Free cancellation until 23/12/22
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Free cancellation until 23/12/22
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US$37
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Room & Suite (619)

About

#25 of 135 hotels in George Town
Location
Cleanliness
Service
Value
Royal Chulan Penang in Penang brings sparkle to the core zone of the UNESCO Heritage site in George Town. Travellers to Penang can look forward to staying at this new heritage property. Located at Weld Quay area, the Royale Chulan Penang is a blend of classic period charm with the very best in contemporary comforts. Close to commercial district area and the historic port which helped Penang to flourish in the 18th Century, Royale Chulan Penang is a great place to explore a city full of history and culture. Part of the hotel housed beautifully restored and lavishly refurbished building where it is within easy reach to all major historic sites along the Heritage Trail of Penang. Guests can experience the glamour, contemporary luxury and an uncompromising service. Complemented by the existing colonial architecture, the hotel brings you back in time. The hotel The Hotel offers a full range of luxury services and amenities, from tastefully appointed restaurants and generous meeting facilities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Saltwater pool
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Complimentary welcome drink
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Interconnected rooms available
Private balcony
Minibar
Refrigerator
Flatscreen TV
Bidet
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Malay
1222Reviews35Q+A100Room tips
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Wei Min N wrote a review Jun 2022
Singapore, Singapore1665 contributions316 helpful votes
+1
Room was large and had separate dressing area. WC and shower. Everything worked well. Checking in was smooth but Agoda messed up with the booking. It took some time to sort it out. Buffet breakfast the next day was average but not excellent. Parking in the multistorey carpark was adequate though short of parking spaces. Cars were parked in the driveway at night Service was good overall, but the doorman started well, but switched off after a while, staff other than Davika should be more pleasant and smile more. Hotel areas were well maintained and pleasant for viewing the history behind the building.
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Date of stay: June 2022Trip type: Travelled as a couple
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Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 4 days ago
Dear Wei Min, Greetings to you from all of us at Royale Chulan Penang! Thank you for taking the time to review our property, your comments are very much valued. We will definitely look into all your feedback for our further improvement. We look forward to welcoming you back again soon for another visit. Kind regards, Dennis Lee Resident Manager
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Racheal G wrote a review Jun 2022
2 contributions2 helpful votes
Hi Dennis ( Resident Manager ) We Check in at 7.15pm to Deluxe Suite for 2 nights. Asked for extra pillow which HK send over the pillow with yellow stain. Dennis, this is not acceptable at all. Make thing worst, Bathroom towel only have 1. So sad looking at Royal Chulan Penang. Should upkeep the hotel. I know after MCO, lots of hotel trying their level best to bring up their level to before. Denise, But for sure, I will not returned to this property. Used to be my favorite property
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Date of stay: June 2022Trip type: Travelled with family
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Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 2 weeks ago
Dear Racheal, Greetings to you from all of us at Royale Chulan Penang! Thank you for taking the time to feedback your recent experience with us and we are truly sorry to read about the regrettable experience you had. Feedback given on our shortcomings are very important especially from our guests which can only help us to improve and do better when it comes to service. We have taken note of your comments and the issue has been addressed and escalated to the respective department heads for immediate action. We certainly hope that you will give us another chance to serve you again on your next visit to Penang. Thank you in advance once again for your kind understanding and for sharing your feedback with us. Kind regards, Dennis Lee Resident Manager
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Vivi wrote a review May 2022
Penang Island, Malaysia2 contributions2 helpful votes
My recent visit to Penang in May 2022 was excellent. The hotel was clean and has a fantastic old time charm as it still maintain the original colonial design. The location was excellent for me. The hotel located at Weld Quay, just right behind the big post office. Sri Weld food court just right in front of the hotel. What makes the food court so popular is because the famous nasi lemak and mee goreng are selling there. The hotel has a great central location. Walking distance to Padang Kota Lama, Little India, Chew Jetty, Pinang Peranakan Mansion and so on. For those who prefer to travel via public transportation, the hotel is conveniently located just across the street from a bus stop. The room was spacious and clean. The staff was amazing too. When I went for breakfast, the service staff was very friendly and helpful. The restaurant was very cozy and the food was pretty good with a lot of choices. I am a croissant lover and I like the croissants served for breakfast so much! I left my file behind at the hotel. I texted them through Facebook messenger. They immediately worked on it and the file was posted back to me after that. Thank you so much to the Royale Chulan Penang team! Would definitely stay here again when I come back to Penang! Good value for money, highly recommended! Two thumbs up!
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Date of stay: May 2022
Value
Service
Sleep Quality
1 Helpful vote
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Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 5 weeks ago
Dear Vivi,, Greetings to you from all of us at Royale Chulan Penang! Thank you for taking the time to review our property, your comments are very much valued. We are honoured to have been able to make your stay here a pleasant and enjoyable one. We will definitely share your positive remarks to our staff which will motivate them to continue providing their best to all our guests. We certainly look forward to seeing you here again on your next trip to Royale Chulan Penang. Kind regards, Dennis Lee Resident Manager
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lyndy23 wrote a review May 2022
Sydney, Australia307 contributions174 helpful votes
Reception efficient. Room comfortable and clean. TV sound not good. Only one movie channel. Breakfast good but hot food all cold. Housekeeping very good. Get a room without connecting door so you get some sleep without hearing kids crying or people running around. I was upgraded to pool view room for my 10 night stay and for the price I paid on Agoda, the stay was worth every dollar. This hotel is a solid four star Malaysian hotel. It is not modern but it has charm. My first choice now in Penang since Sentral Seaview has increased their pricing.
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Date of stay: May 2022Trip type: Travelled with friends
Room Tip: Higher floors and no connecting doors might be quieter.
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1 Helpful vote
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Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 23 May 2022
Dear lyndy23, Greetings to you from all of us at Royale Chulan Penang! Thank you for taking the time to review our property, your comments are very much valued. We are honoured to have been able to make your stay here a pleasant one. We take note of your feedback regarding Breakfast and have highlighted it to the department heads concerned for their further attention and immediate action. We look forward to seeing you here again on your next trip to Royale Chulan Penang. Kind regards, Dennis Lee Resident Manager
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SINAH A wrote a review May 2022
1 contribution
I was so disappointed with the royal chulan hotel .. I booked through agoda on April 18, 2022 for 5 rooms for a family. I also after booking contacted the hotel and was able to confirm the booking for the room and everything is ok to check in on May 5 and check out on May 6, 2022. but on May 2, 2022 received an email stating the booking was canceled due to room defect. When I called and the front desk answered the phone, they said reservation is over and I have to call tomorrow. when I asked why I got a last minute email .. the front desk said maybe your room had been given to someone else .. I was surprised to hear when he said that .. but he said he had to call tomorrow and ask for a reservation. when call reservation the reason given is that one floor is defective so we have to cancel many room reservations made by customers. disappointed with the management of the royal chulan hotel.
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Date of stay: May 2022Trip type: Travelled with family
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Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 10 May 2022
Dear SINAHA1, Greetings to you from all of us at Royale Chulan Penang! Thank you for taking the time to feedback your recent experience with us. We are truly sorry to hear about the disappointing experience you faced during your recent stay here with us. Feedback given on our shortcomings are very important especially from our guests which can only help us to improve and do better when it comes to service. We have taken note on your comments about the response and attitude of our staff in attending to your needs. All the issues has been addressed and escalated to the management for immediate action and we have taken the necessary steps to improve our service levels and to ensure that that such situations do not recur in the future. Please bear in mind that our main priority is to provide excellent service to our guests and we certainly hope that you will give us another chance to serve you again on your next visit to Penang. Thank you in advance once again for your kind understanding and for sharing your feedback with us. Kind regards, Dennis Lee Resident Manager
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shepard k wrote a review Apr 2022
1 contribution
When check in only 1 reception on duty n have to wait for half an hour which can't complain too much but however d problem came is upon check into my room no bath n hand towel. Try to call housekeeping for 10 minutes no one is responding n further call operator no one answer too. Decide to go down to front desk to request for d towel which duly respond to my request but but again after waiting in my room for another 15 minutes still no response from them n so decide to go down to front desk to ask for d towel again.. This time receptionist asked d bellboy to assist me to get d towel.. However when I finally get my towel d bellboy show sour face not happy. The next day decide to try d swimming pool with my son n to my big disappointment d pool water quality was cloudy n very badly maintained which you can see d sentiments. I believed d pool was not clean for a long time with slimy moddy n algae build up. It is a very disappointing stay for my family. We hope d mgmt do something about it. Lastly my room outside d window full of cigarette bud n my leftover biscuit full of ants when I came back. This, is my 2nd stay n overall a big disappointment.
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Date of stay: April 2022Trip type: Travelled with family
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Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 20 Apr 2022
Dear Shepard K, Greetings to you from all of us at Royale Chulan Penang! Thank you for taking the time to feedback your recent experience with us. We are truly sorry to hear about the disappointing experience you faced during your recent stay here with us. Feedback given on our shortcomings are very important especially from our guests which can only help us to improve and do better when it comes to service. We have taken note on your comments about the cleanliness of the room, the response of our team in attending to your needs as well as the condition of the pool. All the issues has been addressed and escalated to the management for immediate action and we have taken the necessary steps to improve our service levels and to ensure that that such situations do not recur in the future. Please bear in mind that our main priority is to provide excellent service to our guests and we certainly hope that you will give us another chance to serve you again on your next visit to Penang. Thank you in advance once again for your kind understanding and for sharing your feedback with us. Kind regards, Dennis Lee Resident Manager
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Amanda wrote a review Apr 2022
1 contribution
The room is not well maintained. There are alot stains on the carpet and there is a musky smell to the room. I am unable to open my curtain to let some sunlight in because of the room’s location. It is directly next to the swimming pool and theres zero privacy. Toilet is extremely dirty with pee sticking on the toilet seat. I called the front desk to request for a room change, they said they are fully booked and they can only get the housekeeping to come and HAVE A LOOK at the toilet. They then told me that it might take a long while since they are all busy so housekeeping wont be able to come in anytime soon. I checked out right after and booked another hotel. I guess they got so many bad reviews, they didnt even ask why i checked out 15 mins after checking in.
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Date of stay: April 2022Trip type: Travelled as a couple
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Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 20 Apr 2022
Dear Amanda, Greetings to you from all of us at Royale Chulan Penang! Thank you for taking the time to feedback your recent experience with us. We are truly sorry to hear about the disappointing experience you faced. Feedback given on our shortcomings are very important especially from our guests which can only help us to improve and do better when it comes to service. We have taken note on your comments about the cleanliness of the room and the response of our team in attending to your needs. The experience you had should have never happened and the issues has been addressed and escalated to the management for immediate action. At present, we are taking the necessary steps to improve our service levels and to ensure that that such situations do not recur in the future. Please bear in mind that our main priority is to provide excellent service to our guests and we certainly hope that you will give us another chance to serve you again on your next visit to Penang. Thank you in advance once again for your kind understanding and for sharing your feedback with us. Kind regards, Dennis Lee Resident Manager
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Faris P wrote a review Mar 2022
1 contribution
I went to Royale Chulan Penang recently and I had the worst experience ever. The sheet was dirty, they did not tidy properly, floor towel was not changed, it was wet, and the worst part was, I accidentally left my house key and an access card in the drawer, they told me they will call me but I had to call them so many times. IN THE END, THEY CALLED ME TO CONFIRM THAT MY HOUSE KEY AND ACCESS CARD WAS NOWHERE TO BE FOUND, AND THEY WERE NOT HELPFUL AT ALL, AND RUDE!!!!!
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Date of stay: March 2022
Value
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Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 5 Apr 2022
Dear rfputra33, Greetings to you from all of us at Royale Chulan Penang! Thank you for taking the time to review our property, your comments are very much valued. We are truly sorry to hear about your experience during your recent stay with us. Feedback given on our shortcomings are very important especially from our guests which can only help us to improve and do better when it comes to service. Your comments about the Housekeeping have also been seriously looked into. Please be rest assured that necessary steps have been take to ensure that such situations do not recur. We hope this bad experience will not mar your impression of Royale Chulan Penang as a whole. Thank you in advance once again for your kind understanding and I hope that the forthcoming visit will be more pleasant than anticipated. Kind regards, Dennis Lee Resident Manager
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inascully wrote a review Mar 2022
Kuala Lumpur, Malaysia602 contributions133 helpful votes
+1
Check-in: Booked through Agoda with promo price. Smooth & easy by the friendly front desk. Arrived at 5 pm so no crowd. The lobby is hidden from the main road & not so exclusive. Room: Booked 2 superior rooms & were given at 5th floor with partial view of the port. Blanket full of stains, a bit dusty & few ants crawling. Furniture little old with signs of tear & discolouration. Clean towels & bathroom. Few Astro channels are available but Sony TV was blurry. Breakfast: Not too crowded on Sat, 8:30 am. Typical breakfast mixed of local & western. Orange juice was too sweet. Good, friendly service by the F&B team. Building Exterior : Some rubbish outside the building distracted our photo session. The historical facade needs new paint or at least maintenance/routine clean-up. Walkable to many historical places & eateries. Summary: Chose this hotel if the price is less than MYR190 & if you want to be close to the jetties/port. Good soundproof. You can't hear the traffic or noise from next door. Love how the old structure is preserved.
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Date of stay: March 2022Trip type: Travelled with family
Room Tip: Ask for room facing sea view/partial sea view at level 5.
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Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 5 Apr 2022
Dear Huda, Greetings to you from all of us at Royale Chulan Penang! Thank you for taking the time to review our property, your comments are very much valued. We are truly sorry to hear about your experience during your stay with us recently. Feedback given on our shortcomings are very important especially from our guests which can only help us to improve and do better when it comes to service. We have taken note on your comments about the Housekeeping service in the room and please be rest assured all the issues highlighted have been seriously looked into.and the necessary steps have been take to ensure that such situations do not recur. We hope this bad experience will not mar your impression of Royale Chulan Penang as a whole. Thank you in advance once again for your kind understanding and I hope that the forthcoming visit will be more pleasant than anticipated. Kind regards, Dennis Lee Resident Manager
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SK Ramachandran wrote a review Jan 2022
Petaling Jaya, Malaysia31 contributions2 helpful votes
my all time favorite hotel whenever i come back to penang with my regular room facing the cruise ships, good breakfast and friendly staffs, parking bit nuisance, nice lobby and cozy lounge, walking distance to all places. one thing i dont like is that i cant smoke cigar at any place in this hotel - disappointed
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Date of stay: January 2022Trip type: Travelled with family
Room Tip: parking bit nuisance
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Response from Royale Chulan Penang, Other at Royale Chulan Penang
Responded 20 Jan 2022
Dear SK, Greetings to you from all of us at Royale Chulan Penang! Thank you for taking the time to review our property, your comments are very much valued. It is heartwarming to read that we are your all time favourite hotel and we are honoured to have been able to make your stay here a pleasant one. Just for your info, as the hotel is located in the UNESCO heritage zone, the whole area is non-smoking, however we do have a designated smoking area just opposite the lobby. We look forward to seeing you here again on your next trip to Royale Chulan Penang. Kind regards, Dennis Lee Resident Manager
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PRICE RANGE
US$35 - US$68 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Royale Bintang Penang
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
180
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Frequently Asked Questions about Royale Chulan Penang
Which popular attractions are close to Royale Chulan Penang?
Nearby attractions include Pinang Peranakan Mansion (0.3 km), Wonderfood Museum Penang (0.3 km), and Penang 3D Trick Art Museum (0.4 km).
What are some of the property amenities at Royale Chulan Penang?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Royale Chulan Penang?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royale Chulan Penang?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Royale Chulan Penang?
Yes, free parking is available to guests.
What are some restaurants close to Royale Chulan Penang?
Conveniently located restaurants include Two Frenchies Cafe Bistrot, Kota Dine & Coffee, and Bistro Tang.
Are there opportunities to exercise at Royale Chulan Penang?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Royale Chulan Penang?
Yes, dry cleaning and laundry service are offered to guests.
Does Royale Chulan Penang offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Royale Chulan Penang?
Many travellers enjoy visiting George Town (0.7 km), Armenian Street (0.8 km), and Cheong Fatt Tze - The Blue Mansion (1.1 km).
Is Royale Chulan Penang accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.