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G Hotel Kelawai

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Traveller (638)
Room & Suite (222)
Dining (121)
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Overview
  • Excellent62%
  • Very good30%
  • Average5%
  • Poor1%
  • Terrible2%
Travellers talk about
“executive room”(43 reviews)
“buggy service”(23 reviews)
“gurney plaza”(50 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (573)
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Traveller rating
319
155
27
10
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319
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All reviewsexecutive roombuggy servicegurney plazagravity barbetween shoppingresident managerrooftop poolsister hotelstylish hotelkit katwelcome ice creamfree mini barpillow menubig shoppingturn down servicetop floorupon check
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31 - 35 of 522 reviews
Reviewed 4 March 2018 via mobile

Hotel is generally well kept and interior is nice. Everything about the hotel feels like a 4 star from the food to the service. Breakfast is well below what you would expect at a 5 star. The western section might as well not be there...More

Thank SJ1490
Response from PenangGHotel, General Manager at G Hotel KelawaiResponded 13 March 2018

Dear Guest, Thank you for staying at G Hotel Kelawai and sharing your experience on Tripadvisor. We have taken note of your comments regarding the breakfast and your feedback is invaluable and will help us to address any issues. Overall food quality and variety are...More

Reviewed 4 March 2018 via mobile

Booked a 2-night stay at this hotel based on decent reviews we’ve seen on Booking.com. The hotel itself is nice and clean. Service has room for so much more improvement, there were occasions where the staff in charge didn’t seem to be well-versed enough to...More

Thank Nadia R
Response from PenangGHotel, General Manager at G Hotel KelawaiResponded 13 March 2018

Dear Guest, Thank you for staying at G Hotel Kelawai and posting your recent experience on Tripadvisor. I do apologize that your overall experience was less than satisfactory and this is definitely not the usual high standard of services that we strive for. If you...More

Reviewed 3 March 2018

There was an option to upgrade from no frill by topping MYR 80 per night. That will include 2 breakfasts per room, which priced at MYR 30 per person. And you have unlimited use of the executive lounge on the 24th floor right next to...More

Thank Ling101028
Response from PenangGHotel, General Manager at G Hotel KelawaiResponded 13 March 2018

Dear Guest, Thank you for staying at G Hotel Kelawai and posting your review on Tripadvisor. We are delighted to learn that you enjoyed your stay and we look forward to welcoming you back in the near future. Kind regards Michael Hanratty General Manager

Reviewed 28 February 2018 via mobile

Was in Penang for a short trip, less than 24 hour, and spend the night at this hotel. This sister hotel is a little smaller and contemporary with smaller rooms compared to the one along Gurney. Facilities are pretty similar whereby all the beverages in...More

Thank meaningremission
Response from PenangGHotel, General Manager at G Hotel KelawaiResponded 13 March 2018

Dear Guest, Thank you for staying at G Hotel Kelawai and posting your experience on Tripadvisor. It was good to learn that overall you enjoyed your stay and we look forward to welcoming you back in the near future. Kind regards Michael Hanratty General Manager

Reviewed 26 February 2018 via mobile

Room is spacious and nice layout but Maintenance and upkeep lacking for the room.The bed is very comfortable but housekeeping really needs to improve eg vacuum the carpets. Toilet is not in good and clean condition. Bathtub water leaking problem..etc . Seems like another maintenance...More

Thank Sharon T
Response from PenangGHotel, General Manager at G Hotel KelawaiResponded 13 March 2018

Dear Guest, Thank you for staying at G Hotel Kelawai and sharing your feedback on Tripadvisor. I do apologize that the cleanliness and maintenance were not up to expected level. If you could please send an email to peipei.soo@ghotel.com.my with the details, it would be...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$108 - US$156 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in George Town
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$108 - US$156 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in George Town
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (638)
Room & Suite (222)
Dining (121)
Pool & Beach (56)
Amenities (52)
Business Centre & Event Rooms (6)
Family and Play Areas (1)
Questions & Answers
Ask a question
J0e1982
20 April 2018|
AnswerShow all 7 answers
Response from PenangGHotel | Property representative |
Yes all guest rooms in G Hotel Kelawai and G Hotel Gurney offer free daily replenished mini-bars
0
Votes
truon
15 April 2018|
AnswerShow all 3 answers
Response from conniemaylaw | Reviewed this property |
The buggy will take you to G Hotel Gurney where you can get the shuttle - it only runs in the weekends, and I believe it is one way, leaving the hotel at 11am. If you use a taxi to return, it should only be RM18-20 or about... More
1
Vote
truon
21 March 2018|
AnswerShow all 3 answers
Response from Xiang18 | Reviewed this property |
5 mins drive
1
Vote
Room Tips
"We were in room 1840, had a lovely view of the hills."
Read review
"Always request High Floor and Sea View"
Read review
"I specified a double bed (for a single occupant), rather than two singles, and this was not a problem."
Read review
"The executive floor is well worth the extra expense."
Read review
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