Cititel Express Penang
123 Lebuh Noordin, George Town, Penang Island 10300 Malaysia
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US$35
Fully refundable before 14/06/23
No prepayment needed
US$35
US$32
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About
#43 of 142 hotels in George Town
Location
Cleanliness
Service
Value
Cititel Express is the epitome of a Smart, Clean and Simple hotel for both leisure and business travelers in Penang. Ideally located in the heart of George Town, our hotel offers convenience for guest with excellent service, comfortable guestrooms, delectable cuisine and other modern facilities. Located centrally in the city of George Town, this historical site was famously known as Wembley, where theatrical troupes ranging from European and American operetta and vaudeville, Chinese opera inclusive of Javanese tonil entertained the local populace. Governed by strict heritage preservation guidelines, this locale is till surrounded by colonial shop houses.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Restaurant
Children Activities (Kid / Family Friendly)
Baggage storage
Newspaper
24-hour front desk
Laundry service
Wifi
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Non-smoking hotel
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Private bathrooms
Flatscreen TV
Walk-in shower
Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Chinese, Malay
Location
97Great for walkers
Grade: 97 out of 100
182Restaurantswithin 0.5 km
37Attractionswithin 0.5 km
123 Lebuh Noordin, George Town, Penang Island 10300 Malaysia
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366Reviews20Q+A76Room tips
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Nothing fancy other than good location with walking distance to shopping mall and food stalls. Front desk is closed and had to walk to St Giles for check in/ out. Run-down rooms with dirty bedsheets and pillows which need some renovation real soon.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Tony Goh, General Manager at Cititel Express Penang
Responded 4 Jan 2023
Thank you so much for the feedback! First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been forwarded to the respective department and corrective actions have been implemented accordingly. We sincerely looking forward to serving you again in the near future. Stay Safe!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Prime Location as near Komtar Complex as centre of everything. I can explore local attractions within walking distance such street art, chew jetty, etc. Check in or reception is the same as The Webley Hotel since Cititel Express as temporary closed. I experienced un long Q during check in up to 45 minutes on Saturday afternoon. Wifi is ok TV : variety of channels Fridge Air Con : ok 7-11 not far from hotel Small Room but equipped with all needs Highly recommended
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Date of stay: December 2022Trip type: Travelled solo
Room Tip: High Floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tony Goh, General Manager at Cititel Express Penang
Responded 13 Dec 2022
Thank you so much for the feedback! I am glad that you enjoy staying at our hotel. We sincerely looking forward to serving you again in the near future. Stay Safe.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Value for money budget hotel. Do note the Cititel express hotel door closes at 11pm and open at 7am. The hotel access from Wembley closes at 1am. But it's strategically located about 5minutes walk from my fav dim sum place. Room is small.....
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Date of stay: October 2022Trip type: Travelled solo
Room Tip: Access from Wembley hotel close at 1 am.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tony Goh, General Manager at Cititel Express Penang
Responded 4 Dec 2022
Thank you so much for the rating! We sincerely looking forward to serving you again in the near future. Stay Safe!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went to Penang about 3 years ago, and it was a great experience for us, specially for my sons. We stay over at Cititel Express in Penang, and we've got the spacious room with 3 beds inside. The room was quite and really comfortable for us. I think we will comebacak for stay at Cititel Express Penang :)
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Date of stay: September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tony Goh, General Manager at Cititel Express Penang
Responded 5 Sep 2022
Thank you so much for the feedback! I am glad that you enjoy staying at our hotel. We sincerely looking forward to serving you again in the near future. Stay Safe.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed one night in 3-star Cititel Express because it is next to the bus station at KOMTAR. The hotel is in the same building complex with a much more posh Wembley Hotel. Both are managed by the same management, but you have to check-in and check-out at the Wembley reception, and then walk to the other side of the building. The room was very small, but clean with strong air-conditioning system. We were given room on 20th floor with excellent view of the city. The room has a very basic amenity (two 3-in-1 coffee, shower/ shampoo gel and soap). Do not bring along large suitcase, as there is no space for even one large suitcase. The hotel is in the very prime location of the city, with easy access to everything in the city centre. Bus to the airport from KOMTAR bus station costs only RM2.70 per person (no. 401 and 102), which is just 3-4 minutes walk from the hotel. Our price (£22.52) did not include breakfast, but you can get anything in the area for breakfast. The hotel also offer breakfast in a restaurant on the ground floor for RM27++ per person. I will recommend this hotel to anyone travelling light without large suitcase. If the price is right, I will be back again if I visit Penang in future.…
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Date of stay: July 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Tony Goh, General Manager at Cititel Express Penang
Responded 21 Jul 2022
Thank you so much for the feedback! I am glad that you enjoy staying at our hotel. We sincerely looking forward to serving you again in the near future. Stay Safe.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I JUST CHECKED IN ON 14 MAY 2022. and when i firstly go to my room for check in, im so shocked to see a towel, a bagpack, a shirt and a messy bed. theres is someone in my room. the room is so messy. i thought i check in wrong room but someone stay in my room earlier than me. when i reported to staff they check cctv and just said oh he enter wrong room. thts it? give me another room with slow flow of water. they didnt even give me creditt. like discount or free stay or what as a sorry. not at all. this is so unfair i also cant sleep peacefully thinking what if other people enter my room. i want to go out left my thing also i scared. this is VERY VERY BAD EXPERIENCE AND SERVICE......
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Date of stay: May 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tony Goh, General Manager at Cititel Express Penang
Responded 16 May 2022
Thank you so much for the feedback! First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been forwarded to the respective department and corrective actions have been implemented accordingly. We sincerely looking forward to serving you again in the near future. Stay Safe.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room were ok, TV having problem the channels were all unclear, called for maintenance they say TV spoiled, asked them to change later as Im having dinner that time but i dont think the TV was even change at all. Same problem until check out. The bathroom shower gel fell off it was not thighten properly and one of the shower control was faulty.. not a good experience at all.
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Date of stay: May 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tony Goh, General Manager at Cititel Express Penang
Responded 9 May 2022
Thank you so much for the feedback! First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been forwarded to the respective department and corrective actions have been implemented accordingly. We sincerely looking forward to serving you again in the near future. Stay Safe.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are a number of reason this was probably one of my worst experience staying in an “express” hotel. 1) extremely bad service. The reception was rude and disparaging probably due to fact that cititel express was utilizing wimbley hotel reception and they thought they were to good for us. Bu 2) AC was not working but the maintenance people were professional and friendly unlike the reception and fixed the issue quickly. ( okay this isn’t bad and their one redeeming factor) 3) apparently ktv is allowed to operate till 2 or 3 am and the atrocious singing kept me up (I’m not saying I’m good at singing but I wouldn’t subjugate individuals to my crap voice and these people shouldn’t either.) Thought ktv not allowed to operate yet or if allowed entertainment establishments close at 12. Privileged I suppose.. 4) room is tiny like super tiny 5) internet stopped working and was slow and unstable (even with 20% occupancy can’t imagine if the usage increased) 6) no food establishments Overall bad experience and I would not recommend staying here to my worst enemy.…
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tony Goh, General Manager at Cititel Express Penang
Responded 17 Apr 2022
Thank you for the feedback. First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been forwarded to the respective department and corrective actions have been implemented accordingly. We sincerely looking forward to serving you again in the near future. Stay Safe.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I booked and paid for a two night stay(26-28/12) before we left our home in KL. Arrived at 7.30pm and we were dumbfounded by a really busy reception. To our horror, we were told by other guest that they have been waiting since 2pm for their rooms. We were later told by the front office that they can't give us a room and we need request a refund from Agoda. We couldn't find any other hotels to our choise because it was late and had to settle with any hotel with an available room! It's absolutely not professional, we understand that you may be understaffed after MCO but it's not an excuse to let guest wait for long hours and then just leave us hanging. Never will stay here EVER!!!
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tony Goh, General Manager at Cititel Express Penang
Responded 27 Dec 2020
Dear Scenic754145, Selamat Sejahtera from Cititel Express, Penang. Thank you for choosing Cititel Express as your preferred choice of accommodation whilst in Penang. First of all, we appreciate you taking the time to review your stay experience with us. I have read your review with uttermost attention and for that reason, I would like to extend my most profound apology for the inconvenience caused by the services of our hotel. Please rest assured that it was not the usual standard of services. We have taken note of your feedback and rest assured that your feedback was already highlighted to the relevant department head to ensure corrective measures will be taken accordingly. It is my fervent hope that you will not allow this experience to mar your overall impression of us. Once again, we appreciate you taking the time to share your feedback with us. We understand your frustration and we sincerely hope you will allow us another opportunity to serve you better in the future. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is located in Georgetown, declared as UNESCO heritage site. There are so many things to do within walking distance from here. Well restored buildings as shophouses, Penang treasure gallery, the chocolate and coffee museum, the Blue Mansion, the E&O hotel (part of is was destroyed during the tsunami), Chowrasta Market. If you take a short drive, you can reach the Armenian street, small kopitiams, Fort Cornwallis and The FoodWorld. Many other places nearby, but for a 1 night visit, all this is possible. At night, take a drive to Batu Ferringhi to experience a different atmosphere. If you want local food outside of the hotel, there are a few mamak stalls downstairs. Friendly staff, especially those at the coffee house. They had measures of checking guests' temperature during the NCOVID19 outbreak. However, we had to call the front desk twice (checked in in the afternoon, called in the evening and then at night) to put in the cot for our kid despite noting ahead in the online booking that we will be needing one . Parking was alright. Hotel was overall clean. Loved the special touch of orchid stems in water -filled vases.…
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Date of stay: March 2020
Rooms
Cleanliness
Service
Room Tip: Non smoking rooms available.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tony Goh, General Manager at Cititel Express Penang
Responded 29 Apr 2020
Dear Ophievon, Selamat Sejahtera from Cititel Express, Penang. Thank you for choosing Cititel Express as your preferred choice of accommodation whilst in Penang. First of all, thank you for sparing your precious time to share your feedback with us. I am very delighted and highly enthused to come across favourable feedback about our hotel meeting the exceptional hospitality ethics whenever serving our guests. We do take pride in catering to our guests’ needs the best way we can to provide a totally fulfilling experience. Meanwhile, we deeply value your patronage and are committed to providing you with the highest level of service simply because of you as our guest deserve the very best of us. We are always glad to have you as our guest and sincerely look forward to the opportunity to serve you again in the nearest future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$33 - US$42 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
234
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Claim Your ListingCITITEL EXPRESS PENANG (R̶M̶ ̶1̶9̶3̶) RM 152: UPDATED 2022 Hotel Reviews, Price Comparison and 468 Photos - Tripadvisor
Frequently Asked Questions about Cititel Express Penang
Which popular attractions are close to Cititel Express Penang?
Nearby attractions include Penang House of Music (0.2 km), Tech Dome Penang (0.2 km), and Hin Bus Depot (0.2 km).
What are some of the property amenities at Cititel Express Penang?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and free parking.
Which room amenities are available at Cititel Express Penang?
Top room amenities include air conditioning, a flat screen TV, and a walk-in shower.
What food & drink options are available at Cititel Express Penang?
Guests can enjoy an on-site restaurant, breakfast, and free instant coffee during their stay.
Is parking available at Cititel Express Penang?
Yes, free parking is available to guests.
What are some restaurants close to Cititel Express Penang?
Conveniently located restaurants include Pinxin Vegan Cuisine, DEEN MAJU, and HYGGE Dining & Bar.
Which languages are spoken by the staff at Cititel Express Penang?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Cititel Express Penang?
Many travellers enjoy visiting George Town (0.9 km), Armenian Street (0.8 km), and Cheong Fatt Tze - The Blue Mansion (1.1 km).
Is Cititel Express Penang accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.