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Cititel Express Penang

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123 Lebuh Noordin, George Town, Penang Island 10300 Malaysia
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Traveller (440)
Room & Suite (184)
Dining (31)

About

#42 of 126 hotels in George Town
Location
Cleanliness
Service
Value
Cititel Express is the epitome of a Smart, Clean and Simple hotel for both leisure and business travelers in Penang. Ideally located in the heart of George Town, our hotel offers convenience for guest with excellent service, comfortable guestrooms, delectable cuisine and other modern facilities. Located centrally in the city of George Town, this historical site was famously known as Wembley, where theatrical troupes ranging from European and American operetta and vaudeville, Chinese opera inclusive of Javanese tonil entertained the local populace. Governed by strict heritage preservation guidelines, this locale is till surrounded by colonial shop houses.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Restaurant
Children Activities (Kid / Family Friendly)
Baggage storage
Newspaper
24-hour front desk
Laundry service
Wifi
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Non-smoking hotel
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Private bathrooms
Flatscreen TV
Walk-in shower
Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Chinese, Malay
358Reviews20Q+A74Room tips
Traveller rating
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Popular mentions
Jerome Mickel wrote a review Dec 2020
4 contributions1 helpful vote
My wife and I booked and paid for a two night stay(26-28/12) before we left our home in KL. Arrived at 7.30pm and we were dumbfounded by a really busy reception. To our horror, we were told by other guest that they have been waiting since 2pm for their rooms. We were later told by the front office that they can't give us a room and we need request a refund from Agoda. We couldn't find any other hotels to our choise because it was late and had to settle with any hotel with an available room! It's absolutely not professional, we understand that you may be understaffed after MCO but it's not an excuse to let guest wait for long hours and then just leave us hanging. Never will stay here EVER!!!
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Date of stay: December 2020Trip type: Travelled with family
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Response from Tony Goh, General Manager at Cititel Express Penang
Responded 27 Dec 2020
Dear Scenic754145, Selamat Sejahtera from Cititel Express, Penang. Thank you for choosing Cititel Express as your preferred choice of accommodation whilst in Penang. First of all, we appreciate you taking the time to review your stay experience with us. I have read your review with uttermost attention and for that reason, I would like to extend my most profound apology for the inconvenience caused by the services of our hotel. Please rest assured that it was not the usual standard of services. We have taken note of your feedback and rest assured that your feedback was already highlighted to the relevant department head to ensure corrective measures will be taken accordingly. It is my fervent hope that you will not allow this experience to mar your overall impression of us. Once again, we appreciate you taking the time to share your feedback with us. We understand your frustration and we sincerely hope you will allow us another opportunity to serve you better in the future. Thank you.
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Ophie wrote a review Mar 2020
Kuala Lumpur, Malaysia29 contributions6 helpful votes
This hotel is located in Georgetown, declared as UNESCO heritage site. There are so many things to do within walking distance from here. Well restored buildings as shophouses, Penang treasure gallery, the chocolate and coffee museum, the Blue Mansion, the E&O hotel (part of is was destroyed during the tsunami), Chowrasta Market. If you take a short drive, you can reach the Armenian street, small kopitiams, Fort Cornwallis and The FoodWorld. Many other places nearby, but for a 1 night visit, all this is possible. At night, take a drive to Batu Ferringhi to experience a different atmosphere. If you want local food outside of the hotel, there are a few mamak stalls downstairs. Friendly staff, especially those at the coffee house. They had measures of checking guests' temperature during the NCOVID19 outbreak. However, we had to call the front desk twice (checked in in the afternoon, called in the evening and then at night) to put in the cot for our kid despite noting ahead in the online booking that we will be needing one . Parking was alright. Hotel was overall clean. Loved the special touch of orchid stems in water -filled vases.
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Date of stay: March 2020
Rooms
Cleanliness
Service
Room Tip: Non smoking rooms available.
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1 Helpful vote
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Response from Tony Goh, General Manager at Cititel Express Penang
Responded 29 Apr 2020
Dear Ophievon, Selamat Sejahtera from Cititel Express, Penang. Thank you for choosing Cititel Express as your preferred choice of accommodation whilst in Penang. First of all, thank you for sparing your precious time to share your feedback with us. I am very delighted and highly enthused to come across favourable feedback about our hotel meeting the exceptional hospitality ethics whenever serving our guests. We do take pride in catering to our guests’ needs the best way we can to provide a totally fulfilling experience. Meanwhile, we deeply value your patronage and are committed to providing you with the highest level of service simply because of you as our guest deserve the very best of us. We are always glad to have you as our guest and sincerely look forward to the opportunity to serve you again in the nearest future.
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ThianWee wrote a review Mar 2020
Kuala Lumpur, Malaysia31 contributions42 helpful votes
Never expect Cititel Express suitable for solo too, stayed at room with queen bed for 3 nights. Overall nothing bad for this hotel, bed quite comfortable and room is clean and well organised. Location just within the centre and easy access to tourist spots. Shopping mall just opposite the hotel and hawker stall also within walking distance. If anyone of you wish to stay at this hotel, book directly from their website and the price is cheaper than you book from other booking sites. Reception staff is friendly during check in and express check out is quick. I’m recommend to visit Le Cafe if anyone happen to stay at this hotel, cosy cafe shop you can have simple Korean toast sandwich for breakfast. Cafe just within 3mins walk from the hotel. Will come back to stay for next trip to Penang again.
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Date of stay: February 2020Trip type: Travelled solo
2 Helpful votes
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Response from Tony Goh, General Manager at Cititel Express Penang
Responded 10 Mar 2020
Dear Thian Wee, Selamat Sejahtera from Cititel Express, Penang. Thank you for choosing Cititel Express as your preferred choice of accommodation whilst in Penang. First of all, thank you for sparing your precious time to share your feedback with us. I am very delighted and highly enthused to come across favourable feedback about our hotel meeting the exceptional hospitality ethics whenever serving our guests. We do take pride in catering to our guests’ needs the best way we can to provide a totally fulfilling experience. Meanwhile, we deeply value your patronage and are committed to providing you with the highest level of service simply because of you as our guest deserve the very best of us. We are always glad to have you as our guest and sincerely look forward to the opportunity to serve you again in the nearest future.
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LPT wrote a review Feb 2020
15 contributions2 helpful votes
I had checked in to this hotel for 1 night. The room is smaller but its clean and compact. The staffs a very good expecialy the bellman who assisted me ,the manager Ms Kooi See and the night receptionist Ms Is. The staff are good aset for this hotel. Thank you for the execellent hospitality.😍😊 Guest room : 2153
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Date of stay: February 2020Trip type: Travelled as a couple
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Response from TonyGoh-GM, General Manager at Cititel Express Penang
Responded 16 Feb 2020
Dear LPT_SAI1, Selamat Sejahtera from Cititel Express, Penang. Thank you for choosing Cititel Express as your preferred choice of accommodation whilst in Penang. First of all, thank you for sparing your precious time to share your feedback with us. I am very delighted and highly enthused to come across favourable feedback about our employee meeting the exceptional hospitality ethics whenever serving our guests. We do take pride in catering to our guests’ needs the best way we can to provide a totally fulfilling experience. Meanwhile, we deeply value your patronage and are committed to providing you with the highest level of service simply because of you as our guest deserve the very best of us. We are always glad to have you as our guest and sincerely look forward to the opportunity to serve you again in the nearest future.
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Susan08012016 wrote a review Feb 2020
Jakarta, Indonesia23 contributions1 helpful vote
I booked a family room. At first they gave me a family room but the room smelled of cigarette smoke so they change me to other room, this time everything I think was okay until I found out that the holder of the shower is broken and in my room the wall paper also not in the good condition
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Date of stay: February 2020Trip type: Travelled with family
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Response from TonyGoh-GM, General Manager at Cititel Express Penang
Responded 10 Feb 2020
Dear Susan08012016, Selamat Sejahtera from Cititel Express, Penang. Thank you for choosing Cititel Express as your preferred choice of accommodation whilst in Penang. First of all, we appreciate you taking the time to review your stay experience with us. I have read your review with uttermost attention and for that reason, I would like to extend my most profound apology for the inconveniences caused on the maintenance issue during your stay with us. Please rest assured that it was not the usual standard of services. We have taken note of your feedback and rest assured that your feedback was already highlighted to the relevant department head to ensure corrective measures will be taken accordingly. It is my fervent hope that you will not allow this experience to mar your overall impression of us. Meanwhile, we deeply value your patronage and are committed to providing you with the highest level of service simply because of you as our guest deserve the very best of us. We are always glad to have you as our guest and sincerely look forward to the opportunity to serve you again in the nearest future.
Read more
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PRICE RANGE
US$25 - US$38 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
234
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Frequently Asked Questions about Cititel Express Penang
Which popular attractions are close to Cititel Express Penang?
Nearby attractions include Penang House of Music (0.2 km), Hin Bus Depot (0.2 km), and Tower Spa (0.3 km).
What are some of the property amenities at Cititel Express Penang?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and free parking.
Which room amenities are available at Cititel Express Penang?
Top room amenities include air conditioning, a flat screen TV, and a walk-in shower.
What food & drink options are available at Cititel Express Penang?
Guests can enjoy an on-site restaurant, breakfast, and free instant coffee during their stay.
Is parking available at Cititel Express Penang?
Yes, free parking is available to guests.
What are some restaurants close to Cititel Express Penang?
Conveniently located restaurants include Pinxin Vegan Cuisine, DEEN MAJU, and HYGGE Dining & Bar.
Which languages are spoken by the staff at Cititel Express Penang?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Cititel Express Penang?
Many travellers enjoy visiting Armenian Street (0.8 km), George Town (0.9 km), and Cheong Fatt Tze - The Blue Mansion (1.1 km).
Is Cititel Express Penang accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.