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The Wembley - A St Giles Hotel

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183 Jalan Magazine, George Town, Penang Island 10300 Malaysia
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Traveller (1115)
Room & Suite (483)
Dining (98)

About

#31 of 135 in George Town
Location
Cleanliness
Service
Value
Located on Jalan Magazine, centrally in the city of George Town, this historical site was famously known as Wembley Park, the name bestowed during the British rule. This propitious site was the prime venue of entertainment where theatrical troupes ranging from European and American operetta and vaudeville, Chinese opera inclusive of Javanese tonal performed for Penangites. Complementing the surroundings are colonial houses and old-fashioned shops. The Wembley's 415 comfortable guestrooms inclusive of Suites and Executive Rooms are exquisitely designed with batik-style motif, complement with luxurious amenities and complimentary WiFi access. Offering panoramic views of the north and south channels including the iconic Penang Bridge and the city of George Town, The Wembley's guestrooms and suites are well-appointed with modern facilities that are practical to both business and leisure travellers. Guests will appreciate the Hotel's convenient accessibility to major commercial and government offices, cultural and historical sites, quaint shops, shopping complexes, bazaars and a variety of popular local food fare. The famed Batu Feringghi beach is a mere 30 minutes' drive away whilst it takes only five minutes to get to the Penang Ferry Terminal!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Karaoke
Airport transportation
Business Centre with Internet Access
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Rooftop bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Massage
24-hour security
Concierge
Doorperson
24-hour check-in
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Walk-in shower
Bath / shower
Wardrobe / wardrobe
Bottled water
Private bathrooms
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Modern
Languages Spoken
English, Chinese, Malay
828Reviews33Q+A100Room tips
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syhor wrote a review 22 Jun
Petaling Jaya, Malaysia67 contributions26 helpful votes
+1
Centrally located, suitable for those who wants to explore the city, whether on foot for food trail or ease of moving around. Given a room at high floor, good view of the city, further sea view and the Penang port (from far). Room at quick view was clean but work desk was dusty at the ledge, desk lamp and switches are not wiped down. Kettle was also dusty though stored in the cabinet. It caused my sinus and VMS to flare up. My guess is this room has not been dusted properly.
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Date of stay: June 2022
Rooms
Location
Service
Trip type: Travelled
Room Tip: High floor, city view with far sea view
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Response from Tony Goh, General Manager at The Wembley – A St Giles Hotel
Responded 6 days ago
Thank you so much for the feedback! First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been forwarded to the respective department and corrective actions have been implemented accordingly. We sincerely looking forward to serving you again in the near future. Stay Safe.
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Wildcat7400 wrote a review 15 Jun
Kuala Lumpur, Malaysia953 contributions271 helpful votes
The Hotel is centrally located, minutes away from the famous Komtar building & my childhood home in Pulau Tikus before my father was transferred to Kuala Lumpur. Waze guided my friend & I to the Hotel’s parking. We found a vacant spot on Level 3. We pulled our trolley luggage to Level 2 where the lift to the lobby was. There was a queue at the Front Desk. We waited at least 30 minutes before we received our key to our 2103 room on Level 21. As I entered our room, I could see stain marks on the wood panel just underneath the television which doubled as a rack. I was quite upset with Housekeeping. They obviously didn’t do a thorough cleaning. In addition, the room was small & the twin beds were laid as a double bed. There wasn’t any space in between. And we had issues with the air-conditioner. It was such a hot day & the blower wasn’t very strong. We had reduced the temperature but it took ages for the AC to drop its temperature. We called Front Desk many times. They finally answered & assured us that a maintenance staff will arrive to look into our problem. He only appeared after our 5th phone call to the reception which was an hour later! Two minutes prior to his arrival, we received a knock on the door. I believed it was someone from Front Desk. She did something to the AC but it only worsened the problem. The maintenance staff wasn’t able to address the problem & he proposed that we change rooms after our event. We agreed as there was a leak from the bathroom’s hand bidet & shower head. Water was shooting everywhere when we used the shower! Also, the water pressure from the rain shower head wasn’t good enough for me! But there were a few plus points as well. The bed was very comfortable. We had Astro & Vision Four for our entertainment purposes. The additional pillows in the wardrobe delighted my friend to no end & she had used them at night. The one thing that surprised me was the small fridge located on the wall! It’s usually on the ground in most hotels. A great idea for those like me who have backache problems. Bottled water was also provided. A Muslim prayer mat was already in the wardrobe together with a safe box. There was also a lightweight Panasonic steam iron & ironing board which we used to press our clothes for the night’s event in the Hotel’s ballroom on Level 10. Best of all, the view from our window was of the Penang Bridge, a shopping mall called 1st Avenue & parts of Georgetown. Anyway, we called Front Desk after the event regarding the change of room. The staff was apologetic as he wasn’t sure. After we explained, he informed that he will get back to us. Minutes later, he appeared at our door & handed the key card to our new room on Level 17. We can just leave the current key card on the desk before leaving. The new room was identical. At least the shower head was not leaking. However, it was missing one hook & there weren’t any hand towels in the bathroom. Furthermore, we could not get WiFi & had to call the Front Desk for assistance. Apart from that, everything was good. Breakfast was on Level 2. The selection was good & the Hotel had lived up to its reputation. Food was good. The only complaint was on its bread, pastries & doughnuts. They were all hard! We had asked for a late check-out but were given an additional half-hour only as they were operating at full occupancy rate. Check-out was fast & easy and the parking was waived. In short, it was a good but short stay. We will definitely come back again to explore the Hotel grounds, especially the pool & gym which we failed to visit.
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Date of stay: March 2022
Value
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Response from Tony Goh, General Manager at The Wembley – A St Giles Hotel
Responded 2 weeks ago
Thank you so much for the feedback! First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been forwarded to the respective department and corrective actions have been implemented accordingly. We sincerely looking forward to serving you again in the near future. Stay Safe.
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RichieF38 wrote a review 10 Jun
Kuala Lumpur, Malaysia17 contributions26 helpful votes
Stayed here for 2 nights. They use covid as an excuse not to clean room everyday, when the hotel is obviously lack of manpower. I called housekeeping to take away the garbage from morning and surprise to find my room outside still have 2 full garbage late at night. You are paying hotel rate for airbnb, or lower standard. Drinking water upon request, not enough toilet paper. For business traveller, go back hotel with used bathroom etc is a big no. They should have stated this condition when we book our hotel. And even though I request for room cleaning when I check in, they also refuse my request. I pay full rate for hotel, why can't I request for clean room? Second night---- the HH rooftop bar at M101 suite next door blast their music until 2.30am by awful karaoke. The hotel didn't do anything and we couldn't sleep until 3am If you want a good rest, this is Not a hotel for u.
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Date of stay: June 2022Trip type: Travelled
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Response from Tony Goh, General Manager at The Wembley – A St Giles Hotel
Responded 2 weeks ago
Thank you so much for the feedback! First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been forwarded to the respective department and corrective actions have been implemented accordingly. We sincerely looking forward to serving you again in the near future. Stay Safe.
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zulurology wrote a review 2 Jun
Kuala Lumpur, Malaysia27 contributions30 helpful votes
centrally located-can walk to Penang Road/ easy to get GRAB car Fast check in/out. Friendly staff Good breakfast Clean comfortable room No issues with aircond /water pressure unfortunately didnt get to try the exec lounge
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
Trip type: Travelled
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Response from Tony Goh, General Manager at The Wembley – A St Giles Hotel
Responded 3 weeks ago
Thank you so much for the feedback! I am glad that you enjoy staying at our hotel. We sincerely looking forward to serving you again in the near future. Stay Safe.
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Marco P wrote a review May 2022
Singapore, Singapore684 contributions217 helpful votes
Things didn’t start well from check in where too complicated procedure. Room not good. A business must have a proper wifi, i had to abandon online meetings there was no internet connection. they didn’t clean the room the second day. Only good positive point is the location and the breakfast, otherwise would have been lowest point. It is cheap but you don’t get anything
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Date of stay: May 2022Trip type: Travelled
1 Helpful vote
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Response from Tony Goh, General Manager at The Wembley – A St Giles Hotel
Responded 18 May 2022
Thank you so much for the feedback! First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been forwarded to the respective department and corrective actions have been implemented accordingly. We sincerely looking forward to serving you again in the near future. Stay Safe.
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Miss T wrote a review May 2022
2 contributions
First time staying, location was fantastic. Visited during the peak Raya holidays for a 3D2N stay. Check-in was a breeze but the lack-off housekeeping was astounding. My room was not cleaned despite switching on the 'make up room' indicator and few doors down another guest probably felt the same by leaving 2 full trashcans outside his/her room in the hallway. Breakfast was average - the staffs were ensuring food was stocked up for the crowd but quality was subpar. Stay for the location and convenience to nearby eateries but not to expect much. Give the breakfast a miss by all means!
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Date of stay: May 2022Trip type: Travelled
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Response from Tony Goh, General Manager at The Wembley – A St Giles Hotel
Responded 9 May 2022
Thank you for the feedback! Rest assured that your feedback has been forwarded to the respective department and corrective actions have been implemented accordingly. We sincerely looking forward to serving you again in the near future. Stay Safe.
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xpinker wrote a review Mar 2022
Malaysia36 contributions75 helpful votes
I booked an Executive Deluxe King room knowing their lounge was open (the opposite hotel didn't). The lounge had a buffet spread for pre-dinner and snacks, and i enjoyed every bit of it. It was delicious, especially the pasta. This hotel has a shared parking with Cititel, and there was ample parking space for everyone. The only issue i have is with the room itself. During the night, the air-conditioner started leaking, and water was dripping all over the bathroom light switch and on the floor. At first they sent a technician to fix the problem, but after some time it happened again. Eventually I had to pack my luggage and change to another room at 2am in the morning.
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Date of stay: December 2021
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Tony Goh, General Manager at The Wembley – A St Giles Hotel
Responded 15 Mar 2022
Thank you so much for the feedback! First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been forwarded to the respective department and corrective actions have been implemented accordingly. We sincerely looking forward to serving you again in the near future. Stay Safe.
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William Ching wrote a review Dec 2021
Subang Jaya, Malaysia4 contributions
+1
Check-in: Was told on the website there was Private Check-in Arrived at 4.30pm with a long queue and no room. Had to wait an additional 30 minutes and went to a room that was blazing warm. Needed to wait many hours for the room to cool down to a comfortable level. The Room - Executive King Deluxe @ Level 30 Discrete and Private Comfort is really good Bed is amazingly comfy The toilet @ room: Nice shower Terrible toilet bowl, requires multiple flushing. No tissue box Amenities are good TV @ room: Really sub-par compared to other 4 star hotels such as Courtyard or Jen. WiFi: The worst ever in any hotel I have vacation at. Can’t even load simple web pages or YouTube. Speeds of 0.68MBps. 🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️ In Room Dining on New Year’s Eve: Couldn’t get a spot on the buffet dinner but that’s alright, at least I could dine in my room. Compliments to the chef, and the Chinese lady at The Wembley Cafe. Chef made the best satay and spicy seafood aglio olio I have ever had in my life in Malaysia and I reckon it to be the best meal of my stay in Penang. Soup was excellent too if I may say so. The Wembley Cafe: Serves decent breakfast and the selection is good. Bakery & scrambled eggs and cereal was my favourite. The Executive Lounge: Wasn’t told I could use the lounge throughout the day during my stay until the eve of my departure. Cocktails served were excellent and drink selections were great. Ambiance was really nice but the music kept repeating. Checkout was a breeze. Would I return? Probably not.. I guess there are better options out there unless they improve the WiFi and provide Private checkin because that’s the deal breaker for me.
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Date of stay: January 2022Trip type: Travelled
Room Tip: Avoid the WiFi, it is really dreadful. And the 4G signals for both Maxis and Digi in my room at...
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Response from Tony Goh, General Manager at The Wembley – A St Giles Hotel
Responded 3 Jan 2022
Thank you so much for the feedback! First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been forwarded to the respective department and corrective actions have been implemented accordingly. We sincerely looking forward to serving you again in the near future. Stay Safe.
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Anonymous Hotelier wrote a review Dec 2021
Kuala Lumpur, Malaysia4 contributions
Me and my friend stay there few days back. We booked for Superior Twin Room. The room, service and etc is excellent. Although the check in is 2PM but we arrived around 3PM and get the room at 4PM. As hotelier I understand that they did not have manning. This hotel I have 2 problems only with this hotel. 1. WIFI. The hotel wifi was so slow. I use speedtest on my phone and i get 2.46Mbps for download and 2.33Mbps for upload. I can't do my work to check my email. I have to use my personal hotspot which is more faster than hotel WIFI. Even i watch youtube need to change to the quality video to 480p to get better speed. 2. HOUSEKEEPING. I don't whether this hotel don't provide or they forgot to put. I only get 2 bath towel and floor mat only. No face & hand towel. It is quite disappointing because this is basic Hotel amenities they should have in every room. I don't want to request because I thought they will bring but until we check out still didn't provide so I just keep ignore it. Our room is without breakfast but we pay for the breakfast on the last day. The breakfast is fantastic!!! Shout out to the reception guy who is Malay that I can't remember the name. He make my check in very smooth although I know that hotel is fully booked on that day. My overall experience is good. If you ask me should I come back to this hotel. I probably give a second chance to stay with them but I hope the WIFI & HOUSEKEEPING that I mentioned can be improve.
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Date of stay: December 2021
Value
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Response from Tony Goh, General Manager at The Wembley – A St Giles Hotel
Responded 21 Dec 2021
Thank you so much for the feedback! First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been forwarded to the respective department and corrective actions have been implemented accordingly. We sincerely looking forward to serving you again in the near future. Stay Safe.
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Frank8789 wrote a review Nov 2021
Kota Kinabalu, Malaysia344 contributions105 helpful votes
+1
From my first step in the hotel, i already fall in love. Receptionist are friendly and eloquent. Next the room are extremely clean. All perfect. Next The buffet breakfast has a lot to choose from. There is pastries, yogurt, local delights such as Nasi lemak and the famous Penang Char Kueh Teow, egg station, fruits, porridge, cereals and juices. Plus coffee machine and teas. The Wembley restaurant has a total of three coffee machines. That's awesome. All the patrons has been provided with hand gloves. The restaurant manager are friendly too. This hotel had swimming pool, Gym facilities and onsite Reflexology Spa. This hotel location are excellent too. There is shop nearby left and right. Near many shopping malls. Check out are fast too. Fully recommended this hotel either for first timer or repeated customers. Suitable for Solo, Couples and Family.
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Date of stay: November 2021Trip type: Travelled
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Response from Tony Goh, General Manager at The Wembley – A St Giles Hotel
Responded 28 Nov 2021
Thank you so much for the feedback! I am glad that you enjoy staying at our hotel. We sincerely looking forward to serving you again in the near future. Stay Safe.
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PRICE RANGE
US$50 - US$62 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
415
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Frequently Asked Questions about The Wembley – A St Giles Hotel
Which popular attractions are close to The Wembley – A St Giles Hotel?
Nearby attractions include Penang House of Music (0.1 km), Tech Dome Penang (0.1 km), and Hin Bus Depot (0.2 km).
What are some of the property amenities at The Wembley – A St Giles Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at The Wembley – A St Giles Hotel?
Top room amenities include air conditioning, a flat screen TV, and a walk-in shower.
What food & drink options are available at The Wembley – A St Giles Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Wembley – A St Giles Hotel?
Yes, free parking is available to guests.
What are some restaurants close to The Wembley – A St Giles Hotel?
Conveniently located restaurants include Pinxin Vegan Cuisine, DEEN MAJU, and HYGGE Dining & Bar.
Are there opportunities to exercise at The Wembley – A St Giles Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Wembley – A St Giles Hotel have airport transportation?
Yes, The Wembley – A St Giles Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Wembley – A St Giles Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Wembley – A St Giles Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Wembley – A St Giles Hotel?
The staff speaks multiple languages, including English, Chinese, and Malay.