Hotel NEO+ Penang
68 Jalan Gurdwara, George Town, Penang Island 10300 Malaysia
Lowest prices for your stay
US$31
US$46
US$28
Free cancellation until 02/04/23
Trip.comUS$33
TravelocityUS$33
HurbUS$46
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About
#36 of 142 hotels in George Town
Location
Cleanliness
Service
Value
Hotel NEO+ Penang enjoys and ideal location in the heart of Georgetown. It is a modern, contemporary and 100 % smoke free hotel for travelers who favor an active and healthy lifestyle and appreciate good design but choose to travel on a sensible budget. Each of the 196 rooms is equipped with creature comforts, like high-quality beds and pillows, tea and coffee makers.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Taxi service
Conference facilities
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
Malay
Location
92Great for walkers
Grade: 92 out of 100
129Restaurantswithin 0.5 km
35Attractionswithin 0.5 km
Contact
68 Jalan Gurdwara, George Town, Penang Island 10300 Malaysia
Getting there
Car HireSee all George Town car hire
1633Reviews32Q+A98Room tips
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BAD: Room smells weird. Door not closing properly, housekeeping came in and didn't close the door properly. When i arrived later, door was unlocked. Housekeeping didn't clean the room properly. GOOD: Reception staff were nice, friendly and very helpful. Location in great. View from top floors is nice.
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Date of stay: March 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Third time in Georgetown. Currently on the first night of a two night stay, a Wednesday. If noise bothers you, don’t bother. If you’re unlucky enough to have a room on ‘The Top’ side of the hotel, there are at least 3 places (open air bar, perhaps a music school (they’re not doing a good job) to annoy. And if you ask to change rooms to the other side of the hotel, reception will tell you it makes no difference as the band playing in the ground floor Neo hotel bar will keep you going until midnight. Avoid.
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cecilia Chong, Guest Services / Front Office at Hotel NEO+ Penang
Responded 2 weeks ago
Dear 20theg, Thank you very much for taking the time to provide feedback about your stay at Hotel Neo+ Penang. Please allow us to express our sincere apologies for the inconvenience and disappointment you experienced during your stay. We have checked and evaluated what happened to you so that it doesn't happen again in the future. Your feedback helps us identify the areas in which we can improve. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. Once again, we apologize profusely for our services that did not meet your expectations. We hope that this does not reduce your interest in returning to stay at Hotel Neo+ Penang. Sincerely, Cecilia Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After checking in and entering the room, found that washing basin was choked and that toilet light was dimmed (malfunctioned). Service Technician was sent to clear the choked washing basin by pumping but it was not successful, he needed to go back to his service room to take additional tools to dismantle and clear the basin's metal bottle trap. He subsequently spent two trips of about 45 minutes to rectify the dimmed toilet light of replacing the faulty "LED driver". After several room door's closing and opening (due to the Service Technician's coming in and out), the room door became unable to open from inside (a safety concern since if there is a fire, the guest(s) inside can't open the door to escape) due to the self-loosening of an internal screw. When the issues were reported to the Receptionist of taking longer than expected to rectify the issues, she responded that they have only one Service Technician at those times. The above issues highlighted 1) the hotel is short-handed, 2) they do not have an effective preventive maintenance program and 3) the daily housekeeping staffs are not trained to perform basic lighting and washing basin checks in addition to the routine tidy-up jobs. They rely on guests' complaints to fix the issues. If Hotel Management is serious to improve the services and guests experience, they can take the guests' reviews positively, or perhaps it is a waste of time for the guests to write a review.…
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Date of stay: February 2023
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cecilia Chong, Guest Services / Front Office at Hotel NEO+ Penang
Responded 2 weeks ago
Dear. Mr Penang Traveller168, Thank you very much for taking the time to provide feedback about your stay at Hotel Neo+ Penang. Please allow us to express our sincere apologies for the inconvenience and disappointment you experienced during your stay. We have checked and evaluated what happened to you so that it doesn't happen again in the future. Your feedback helps us identify the areas in which we can improve. We’ve been able to find our shortcomings and improve on them only because of guests like you who give honest opinions. Regarding your concern, we have addressed this straight away to our staff, and is also with the management for immediate action; to ensure that this incident is not repeated again. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. Once again, we apologize profusely for our services that did not meet your expectations. We hope that this does not reduce your interest in returning to stay at Hotel Neo+ Penang. Sincerely, Cecilia Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've booked a 3 night stay at this hotel from 13th till 16th February 2023. I was wondering what policy this hotel is following to clean up the guest room without us asking them to do so. I was out for a swim at the hotel after breakfast and when was surprised when we came back, our room was already been tidy up without us hanging the tag "TIDY UP PLEASE". I'm positive enough that I had left my powerbank to charge and founded that it was missing. I'm positive enough that I left it in the room while I was out. I called the reception later on with my own mobile phone because the phone in the room is not working. What's the used of having a phone in the room when I can't even used it?!!! I've explained my situation to the receptionist and he replied "Kitaorang kalau Encik tak sangkut tag pun kitaorang akan tetap kemaskan bilik". First ever hotel that I've checked in to do so without the guest permission. Not accusing your staff is stealing, but being insecure about what others valuable stuffs could go missing without us realising. …
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cecilia Chong, Guest Services / Front Office at Hotel NEO+ Penang
Responded 2 weeks ago
Dear Mr Beck Iskandar, Thank you for choosing Hotel Neo+ Penang as your destination when you visit Penang. On behalf of our Management, we apologize for the stay experience that did not meet your expectations. Please allow to explain that the policy for every hotel are different which include the process of cleaning the rooms for stayover guests. As the management of the hotel, we are glad that you had provide us your feedback and concern regarding this issue. We will looking into it seriously. Once again, we apologize profusely for our services that did not meet your expectations. We hope that this does not reduce your interest in returning to stay at Hotel Neo+ Penang. Sincerely, Cecilia Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I checked in on January 22nd 2023 and got a free upgrade to the suite room. Was a great experience and for sure most likely will come back to this hotel when visiting Penang in the future. Breakfast was good, free water refill on the hall.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cecilia Chong, Guest Services / Front Office at Hotel NEO+ Penang
Responded 4 weeks ago
Dear Khrisnad, We are glad that you managed to enjoy the heartfelt hospitality delivered by the team and we look forward to welcoming you back with us again soon for yet another wonderful experience. Best regards, Cecilia Chong, Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
shxt hole. Noisy as fxck, dirty as fxck. Come and visit if you want to experience nightmare. Don't call your name as if it represents Penang, total shameful and scams for the island. Get the name change or just shut it down. I will certainly report this hotel to the relevant department as fraudulent.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cecilia Chong, Guest Services / Front Office at Hotel NEO+ Penang
Responded 18 Jan 2023
Dear YeanMAS, Thank you very much for taking the time to provide feedback about your stay at Hotel Neo+ Penang. Please allow us to express our sincere apologies for the inconvenience and disappointment you experienced during your stay. We have checked and evaluated what happened to you so that it doesn't happen again in the future. Your feedback helps us identify the areas in which we can improve. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. Once again, we apologize profusely for our services that did not meet your expectations. We hope that this does not reduce your interest in returning to stay at Hotel Neo+ Penang. Sincerely, Cecilia Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Paid RM300+/night for such small room. Only one staff to handle the checking in/out and parking ticket validation. The cleanliness of the toilet was just bad. Could see the stains inside the toilet bowl clearly and found hair on the floor, on the wall. Took some time for hot water and there were times none at all. Bad odours inside the closet. Stains on the bedsheet (the bed and pillow were comfy tho) * Credit to the staff named Nicole for being attentive and patient to the long queue of the guests. Location wise is convenient, walking distance to 1st avenue, Chowrasta area, nasi kandar Deen Maju, Hin Bus Depot, etc
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Cecilia Chong, Guest Services / Front Office at Hotel NEO+ Penang
Responded 14 Jan 2023
Dear MaryJay1710, Thank you very much for taking the time to provide feedback about your stay at Hotel Neo+ Penang. Please allow us to express our sincere apologies for the inconvenience and disappointment you experienced during your stay. We have checked and evaluated what happened to you so that it doesn't happen again in the future. Your feedback helps us identify the areas in which we can improve. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. Once again, we apologize profusely for our services that did not meet your expectations. We hope that this does not reduce your interest in returning to stay at Hotel Neo+ Penang. Sincerely, Cecilia Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No hot water. Couldn't sleep all night long because the noisy sound from the room above. I don't know whether they were a group of family or what. From 10 pm until 3 am, they kept running or walking. The sound of foot steps were so terrible...
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Date of stay: August 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Cecilia Chong, Guest Services / Front Office at Hotel NEO+ Penang
Responded 9 Aug 2022
Dear , Thank you for taking the time to share this review with us. Kindly rest assured that your feedback and experience will be shared with the respective departments where the necessary improvements to our service standards will be made. Best regards, The Management of hotel Neo+ Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was built in 2015. In 7 short years, it is certainly not well maintained. The carpet leading to my room was badly stained and no efforts to clean it. During our stay, the safe box did not work and a technician came twice and finally replaced the batteries. Also the door kept locking us out. Again discovered was battery problem. Also it is impossible to reach housekeeping if you need help. Must go to the reception which is usually manned by one staff. Security is lax as anymore can take the lift to your room. One good thing about this place is outside the hotel is a old coffee shop that sells good food at local prices. The mixed vegetable rice is a hit. It starts selling at about 0930. The toast bread stall outside the coffee also sells good toast. The Hor Fun stall is good also. The char kway teow stall is so so only. I ate there for 5 mornings. Coffee shop closes at 1430.…
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Date of stay: July 2022
Value
Service
Sleep Quality
Room Tip: Never thought about it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cecilia Chong, Guest Services / Front Office at Hotel NEO+ Penang
Responded 4 Aug 2022
Greetings from Hotel Neo+Penang! Thank you for your review and we greatly appreciate your constructive feedback. Rest assured that our management has looked into the issues raised and my profound apologies for the negative impression reflected on this occasion. Every effort is being made to ensure our guests’ experience is seamless and it seemed that we had failed this time. We greatly appreciate your kind patronage and look forward to welcoming you back for a more delightful stay in the near future, if you will give us another opportunity. The Management of hotel Neo+Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I submitted a preregistration form that the Neo had emailed to me and spent 20 minutes at the registration desk anyway. Staff was neutral, businesslike. No hot water in my room upon check in nor upon waking up the next morning. Two cold showers. No excuse for messing up the basics.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Cecilia Chong, Guest Services / Front Office at Hotel NEO+ Penang
Responded 4 Jun 2022
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes. I'm pleased we were able to make things better and I hope we see you again soon. Best regards, The Management of hotel Neo+Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$34 - US$47 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
196
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Claim Your ListingHOTEL NEO+ PENANG (R̶M̶ ̶1̶8̶1̶) RM 164: UPDATED 2023 Reviews, Price Comparison and 856 Photos - Tripadvisor
Frequently Asked Questions about Hotel NEO+ Penang
Which popular attractions are close to Hotel NEO+ Penang?
Nearby attractions include Penang House of Music (0.3 km), Tech Dome Penang (0.3 km), and Hin Bus Depot (0.04 km).
What are some of the property amenities at Hotel NEO+ Penang?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Hotel NEO+ Penang?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel NEO+ Penang?
Conveniently located restaurants include Pinxin Vegan Cuisine, DEEN MAJU, and Three Road 888 Hokkien Mee.
Are there opportunities to exercise at Hotel NEO+ Penang?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hotel NEO+ Penang?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel NEO+ Penang offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Are there any historical sites close to Hotel NEO+ Penang?
Many travellers enjoy visiting Armenian Street (1.0 km), George Town (1.1 km), and Cheong Fatt Tze - The Blue Mansion (1.3 km).
Is Hotel NEO+ Penang accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.