Hotel Neo+ Penang

Hotel Neo+ Penang

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Panorama at the Hotel NEO+ Penang
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Room & Suite (153)

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About

4.0
#36 of 121 hotels in George Town
4.3 of 5 bubbles
Location
4.0 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Hotel NEO+ Penang enjoys and ideal location in the heart of Georgetown. It is a modern, contemporary and 100 % smoke free hotel for travelers who favor an active and healthy lifestyle and appreciate good design but choose to travel on a sensible budget. Each of the 196 rooms is equipped with creature comforts, like high-quality beds and pillows, tea and coffee makers.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Taxi service
Conference facilities
Wifi
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Doorperson
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Safe
Flatscreen TV
Walk-in shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Trendy
Great View
Languages Spoken
Malay
Hotel links
Special Offer:BOOK EARLY, SAVE MORE

Location

68 Jalan Gurdwara, George Town, Penang Island 10300 Malaysia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 93 out of 100
93
Penang Intl Airport
1,647Review34Q+A100Room tips
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  • 41
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Detailed Reviews
Raggy Singh wrote a review Jul 2023
Kulim, Malaysia25 contributions32 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Excellent value hotel. Clean and efficient. Decent location, a bit of walking to the popular city areas. Rooms are clean, comfortable, good amenities.

Located just opposite the Hin Bus Depot, a popular arts-craft-food -events venue.

Excellent car-park with lifts to lobby BUT not disabled-friendly, missing a ramp from car park to elevator (it's just a single 4-inch step but still a problem for trolleys and wheelchairs). You can use your room key-card to enter/exit the car park multiple times until checkout (then validate your entry ticket and use to exit the car park).

Nice little cafe at the lobby with friendly staff and a singer to entertain.
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Date of stay: July 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: When parking your car, reverse-park into your bay, be careful not to hit against the concrete...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Krystal , Owner at Hotel Neo+ Penang
Responded 3 weeks ago
Dear Valued Guest, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience at Hotel NEO+ Penang. It's always a pleasure to receive positive feedback, and we look forward to welcoming you back for another delightful stay. Best regards, The Management Hotel NEO+ Penang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CPT traveler wrote a review Jan 2020
76 contributions44 helpful votes
+1
5.0 of 5 bubbles
The hotel is amazing. Clean, conveniently situated and friendly staff. Checking in was quick. They even upgraded us for our first visit to Penang. The room was beautiful and spacious, with a huge shower. Awesome and modern 24 hour gym and pool ideally situated on the 25th floor, allowing guests to experience the amazing views. The breakfast buffet is big and gives guests many options, western and Malaysian.
The central location allowed for amazing walks around Georgetown, as well as quick access to gama mall and Komtar. From Komtar one can easily take the free CAT bus or any of the other buses. Most maps and guides give tourists an indication of how to travel.
But the best part of the hotel is Chow Ee Fern. She is a wonderful woman who runs the convenience shop in the hotel. We could purchase tickets for the Hop on Hop off bus for a city tour, she gave awesome advice about where to go and how to get there cheaply. Even where to eat. Her advice made our time in Penang amazing, as we could get to see most places on a budget. She was even awesome enough to offer to take our laundry for us at the laundromat, something she did not have to do. I would definitely recommend this hotel for anyone. And would definitely want to return. Awesome stay and amazing service.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neo_AnthonyWee, General Manager at Hotel Neo+ Penang
Responded 10 Jan 2020
Dear cpttraveler1, Greetings to you from all of us at Hotel Neo+ Penang! Thank you for your feedback on your stay here with us. We are indeed happy to hear that you found our rooms and facilities favourable and have found the standard of our guest service to your satisfaction. We are certainly looking forward to welcoming you back here again and we do hope that you will recommend Hotel Neo+ Penang to your family and friends. Kind regards, Anthony Wee General Manager
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TomTW wrote a review Jan 2020
Manchester, United Kingdom21 contributions4 helpful votes
4.0 of 5 bubbles
My wife and I stayed here for 2 nights on our honeymoon. It took only about 10 mins to get here from the ferry terminal. Our room was a great size with a good view over the city. We enjoyed spending a lot of time on the 25th floor using the excellent rooftop pool. We walked about 20 mins to the famous ‘Love Lane’ to have some cocktails and hawker stand food. Only improvement would be to have eggs available at breakfast, overall for the price would recommend to anyone to stay here !
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neo_AnthonyWee, General Manager at Hotel Neo+ Penang
Responded 10 Jan 2020
Dear TomTwd, Greetings to you from all of us at Hotel Neo+ Penang! Thank you for your feedback on your stay here with us. We are indeed happy to hear that you found our rooms and facilities favourable and have found the standard of our guest service to your satisfaction. We are certainly looking forward to welcoming you back here again and we do hope that you will recommend Hotel Neo+ Penang to your family and friends. Kind regards, Anthony Wee General Manager
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yc813 wrote a review Mar 2020
Kuala Lumpur, Malaysia1 contribution
3.0 of 5 bubbles
Staff are nice and friendly. The location is good, in walking distance about 10-15mins to town but we are using bicycle and the nearest linkbike is just about 5mins away.
The shower is not good. Unevenly splash from the top and will cause overflow to other area. This is the only thing that really annoying me everyday.
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Review collected in partnership with this hotel
Date of stay: March 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neo_AnthonyWee, General Manager at Hotel Neo+ Penang
Responded 13 Mar 2020
Dear yc813, Greeting to you from all of us at Hotel Neo+ Penang! Thank you for sharing your review with us. We are simply delighted to know you had a great experience stay at Hotel Neo+ Penang. Your highlight of having enjoyed friendly encounters with our staff and hotel location has been well received and much appreciated. In regards to the bathroom issues, we are deeply sorry for the inconvenience and rest assured that we will look into this matter for improvement. Looking forward to welcoming you back. Best regards, Anthony Wee General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Milford See wrote a review Feb 2023
2 contributions4 helpful votes
2.0 of 5 bubbles
After checking in and entering the room, found that washing basin was choked and that toilet light was dimmed (malfunctioned). Service Technician was sent to clear the choked washing basin by pumping but it was not successful, he needed to go back to his service room to take additional tools to dismantle and clear the basin's metal bottle trap. He subsequently spent two trips of about 45 minutes to rectify the dimmed toilet light of replacing the faulty "LED driver".

After several room door's closing and opening (due to the Service Technician's coming in and out), the room door became unable to open from inside (a safety concern since if there is a fire, the guest(s) inside can't open the door to escape) due to the self-loosening of an internal screw.

When the issues were reported to the Receptionist of taking longer than expected to rectify the issues, she responded that they have only one Service Technician at those times.

The above issues highlighted 1) the hotel is short-handed, 2) they do not have an effective preventive maintenance program and 3) the daily housekeeping staffs are not trained to perform basic lighting and washing basin checks in addition to the routine tidy-up jobs. They rely on guests' complaints to fix the issues.

If Hotel Management is serious to improve the services and guests experience, they can take the guests' reviews positively, or perhaps it is a waste of time for the guests to write a review.
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Date of stay: February 2023
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cecilia Chong, Guest Services / Front Office at Hotel Neo+ Penang
Responded 5 Mar 2023
Dear. Mr Penang Traveller168, Thank you very much for taking the time to provide feedback about your stay at Hotel Neo+ Penang. Please allow us to express our sincere apologies for the inconvenience and disappointment you experienced during your stay. We have checked and evaluated what happened to you so that it doesn't happen again in the future. Your feedback helps us identify the areas in which we can improve. We’ve been able to find our shortcomings and improve on them only because of guests like you who give honest opinions. Regarding your concern, we have addressed this straight away to our staff, and is also with the management for immediate action; to ensure that this incident is not repeated again. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. Once again, we apologize profusely for our services that did not meet your expectations. We hope that this does not reduce your interest in returning to stay at Hotel Neo+ Penang. Sincerely, Cecilia Assistant Front Office Manager
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Culture38489889695 wrote a review Jun 2020
1 contribution
3.0 of 5 bubbles
Room was spacious, clean & comfy. Everything was great for the price we paid but the biggest issue we had was the noise from pipes. Whenever our neighboring room guests use the bathroom (especially shower), the pipes creak & made extremely loud noises enough to wake you up from your sleep. My first encounter with the noise was quite unpleasant as I though the pipe was about to burst. Also, the shower alternates between extremely hot to extremely cold every 5 seconds (approximately) thus, making it hard to enjoy the shower / speed up the process of showering.
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Review collected in partnership with this hotel
Date of stay: June 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neo_AnthonyWee, General Manager at Hotel Neo+ Penang
Responded 5 Jul 2020
Dear Culture38489889695, Greetings from all of us at Hotel Neo+ Penang! Thank you for your feedback on your recent stay here with us. We are happy to hear that you enjoyed your stay here with us and appreciate the nice comments you have for the hotel and staff. We look forward to welcoming you back again in the near future and we hope you will recommend the hotel to your family and friends. Kind Regards, Anthony Wee General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
shanthi316 wrote a review Jan 2020
1 contribution
4.0 of 5 bubbles
hotel need to improve in cleaniliness and also the pillow used made our neck painful. The hotel is located in the midlle of the town and easy to access. Good location and also hv parking lots. Can find food nearby the hotel and only walking distance
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Review collected in partnership with this hotel
Date of stay: December 2019
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neo_AnthonyWee, General Manager at Hotel Neo+ Penang
Responded 10 Jan 2020
Hi Shanthi316, Greetings to you from all of us at Hotel Neo+ Penang! Thank you for sharing this following your recent stay at the hotel. I would like to profusely apologize for the lack of cleanliness in your room and the condition of the pillow. Clearly what transpired is unacceptable and I am sorry for this. This will be followed up by our Executive Housekeeper appropriately. Thank you for bringing this to our attention. We really appreciate the feedback of our guests that helps us strive to further improve. Thank you again for staying with us. Kind regards. Anthony Wee General Manager
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valentin088888 wrote a review Jan 2020
1 contribution
4.0 of 5 bubbles
The staff were friendly and very accommodating with our requests. Location made it very convenient to explore Georgetown-- also you're right across the street from the Sunday pop-up market at Hin Bus Depot. The only problem we had is that you can hear loud music/celebrations from surrounding bars or festivities, which might be a problem for light sleepers.
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Review collected in partnership with this hotel
Date of stay: January 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neo_AnthonyWee, General Manager at Hotel Neo+ Penang
Responded 20 Jan 2020
Dear Valentin088888, Greeting from Hotel Neo+ Penang! Thank you for your kind review and it brings us great joy to hear that you had many positive experiences with us. It is comments like yours that encourages the team to continuously strive to deliver service excellence. We look forward to having you back with us again! Best regards, Anthony Wee General Manager
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ganeshmuniandy100394 wrote a review Feb 2020
Klang, Malaysia1 contribution
5.0 of 5 bubbles
The check in process took just few minutes and the luggage was transferred with the help of the staff there. The room was so comfortable with the view of the komtar building and city view. The bed was like heaven for me till I can't spent the night so good. The breakfast next day was fantastic.
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Review collected in partnership with this hotel
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neo_AnthonyWee, General Manager at Hotel Neo+ Penang
Responded 11 Feb 2020
Dear Ganeshmuniandy100394, Greeting from Hotel Neo+ Penang! Thank you for your kind review and it brings us great joy to hear that you had many positive experiences with us. It is comments like yours that encourages the team to continuously strive to deliver service excellence. We look forward to having you back with us again! Best regards, Anthony Wee General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
huikwan wrote a review Jul 2022
Busan, South Korea118 contributions73 helpful votes
3.0 of 5 bubbles
The hotel was built in 2015. In 7 short years, it is certainly not well maintained. The carpet leading to my room was badly stained and no efforts to clean it. During our stay, the safe box did not work and a technician came twice and finally replaced the batteries. Also the door kept locking us out. Again discovered was battery problem. Also it is impossible to reach housekeeping if you need help.
Must go to the reception which is usually manned by one staff. Security is lax as anymore can take the lift to your room. One good thing about this place is outside the hotel is a old coffee shop that sells good food at local prices. The mixed vegetable rice is a hit. It starts selling at about 0930. The toast bread stall outside the coffee also sells good toast. The Hor Fun stall is good also. The char kway teow stall is so so only. I ate there for 5 mornings. Coffee shop closes at 1430.
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Date of stay: July 2022
4.0 of 5 bubblesValue
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: Never thought about it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cecilia Chong, Guest Services / Front Office at Hotel Neo+ Penang
Responded 4 Aug 2022
Greetings from Hotel Neo+Penang! Thank you for your review and we greatly appreciate your constructive feedback. Rest assured that our management has looked into the issues raised and my profound apologies for the negative impression reflected on this occasion. Every effort is being made to ensure our guests’ experience is seamless and it seemed that we had failed this time. We greatly appreciate your kind patronage and look forward to welcoming you back for a more delightful stay in the near future, if you will give us another opportunity. The Management of hotel Neo+Penang
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Report response as inappropriate
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Not the right property for you?
There are more places to choose from in the George Town area.
PRICE RANGE
RM 175 - RM 255 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
196
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL NEO+ PENANG (R̶M̶ ̶2̶4̶9̶) RM 192: UPDATED 2024 Reviews, Price Comparison and 890 Photos - Tripadvisor

Frequently Asked Questions about Hotel NEO+ Penang
Which popular attractions are close to Hotel NEO+ Penang?
Nearby attractions include Penang House of Music (0.3 km), George Town (0.2 km), and Tech Dome Penang (0.3 km).
What are some of the property amenities at Hotel NEO+ Penang?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Hotel NEO+ Penang?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel NEO+ Penang?
Yes, free parking is available to guests.
What are some restaurants close to Hotel NEO+ Penang?
Conveniently located restaurants include Pinxin Vegan Cuisine, DEEN MAJU, and Three Road 888 Hokkien Mee.
Are there opportunities to exercise at Hotel NEO+ Penang?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hotel NEO+ Penang?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel NEO+ Penang offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Are there any historical sites close to Hotel NEO+ Penang?
Many travellers enjoy visiting Armenian Street (1.0 km), George Town (0.2 km), and Sun Yat Sen Museum (0.9 km).
Is Hotel NEO+ Penang accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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