Pulse Grande Hotel

Pulse Grande Hotel

Taman Putra Perdana, Presint 1 Wilayah Persekutuan, Putrajaya 62000 Malaysia
Traveller (586)
Deluxe Room
Room & Suite (57)
Dining (37)

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About

4.0
#5 of 13 hotels in Putrajaya
3.7 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.0 of 5 bubbles
Value
PULSE GRANDE Hotel (formerly known as Putrajaya Shangri-La), the exclusive address for business or leisure, is an intimate, stylish city resort committed to personalized service. It is strategically located on a green hilltop enclave overlooking the heart of Putrajaya, Malaysia's 21st century garden city which houses the new Federal Government, close to the Prime Minister's Centre and the majestic Royal Palace. By road, the Hotel is just 25 minutes from Kuala Lumpur International Airport (KLIA) and 30 minutes away from the city of Kuala Lumpur, all within Malaysia's Multimedia Super Corridor (MSC).
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Infinity pool
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Spa
Hammam
Massage
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Park View
Charming
Languages Spoken
English, Chinese, Indonesian, Malay

Location

Taman Putra Perdana, Presint 1 Wilayah Persekutuan, Putrajaya 62000 Malaysia
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 36 out of 100
36
Kuala Lumpur Intl Airport
22.8 km
See all flights
Sultan Abdul Aziz Shah Airport
26.9 km
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716Reviews12Q+A100Room tips
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Detailed Reviews
Shuhaida2423 wrote a review Oct 2020
Genting Highlands, Malaysia83 contributions41 helpful votes
3.0 of 5 bubbles
We have checked in for 3 rooms on 3 & 4 Oct 20, room was dirty with hairs, stain on linen, dustbin provided without plastic bag, the lights too dim, the toilet drainage was bad with overflowing water and stuck, bath tub shower not working. Tissue box was only provided upon request!

Swimming pool was nice but my niece had slightly injured her feet due to the sharp mozac floor. The staff was helpful provided the first aid. But they need to improve the safety of pool.

Breakfast was so so, nothing special on this. But the in room service menu was not provided, and I was only given the menu just to snap pics as they did not have enough menu to provide the guest. As 5 star hotel standard, by right you SHOULD ensure the menu is provided in every guest rooms.

Overall, staff were polite, friendly and helpful. But the standard was below par.

Please improve. Tq
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennyf00 wrote a review Jun 2022
Kuala Lumpur, Malaysia225 contributions45 helpful votes
+1
3.0 of 5 bubbles
The hotel is located on a high hill in Putrajaya cause we can see the building from far. The guest parking is within walking distance between the hotel and parking. Rest assured, there is a buggy car going back and forth from the hotel entrance to the parking every 5-10minutes. The front desk lady was really nice and the check-in process was smooth. As my room is not ready, she guided us to the waiting area with the welcome drink. The room was spacious with a balcony. One of the light bulbs was spoiled and the room was super dark even though we have turned on all the lights in the room. The bathroom is the brightest. Overall, I'm satisfied with the hotel.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Take the buggy car instead of walk yourself from/to parking from/to the hotel. Open curtain on...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aimanurtasnim wrote a review Jan 2020
Kuala Lumpur, Malaysia5 contributions6 helpful votes
4.0 of 5 bubbles
Room size adequate, well lit with natural light. Bathroom large,clean and well maintained.

The hotel is situated opposite a wonderful park, however the view is sadly somewhat obstructed by a canopy.

A walk in the park was breathtaking. One of the most beautiful parks in Malaysia.awesome views, well maintained and clean!

Given the beautiful natural environment, the hotel has yet to reach its best potential.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Malsy77 wrote a review Jan 2020
Kuala Lumpur27 contributions24 helpful votes
1.0 of 5 bubbles
1) Fairly rating a 5 star hotel, the breakfast is not even at a 3 star standard. Cold food, horrible settings, taste was bad, coffee tasted like water with brown colouring. The worse breakfast I have ever had & this is coming from a 5 star rating hotel.
2) Aircon for both rooms were just bad, I think it's time they do a major overhaul. The excuse given was the weather was very hot hence aircon not working. But isn't that what's aircon is for, cool air during hot weather? I have been to hotter country with no issue with their hotel aircon. Very disappointing that the staffs just push the blame on the "weather".
3) On check out day we were asked to leave on the dot, asked for just 15-30mins extension as none of us had a good sleep due to faulty aircon. With zero consideration they said no.

The only pros was probably the concierge staff & FO ... I have nothing positive to say about the supervisor nor managers as they were just so unfriendly & zero hospitality skill. Very disappointing.
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Date of stay: January 2020
1.0 of 5 bubblesRooms
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VinnieGong wrote a review Nov 2023
Wollongong, Australia59 contributions20 helpful votes
3.0 of 5 bubbles
A difficult review really. I was going as part of a group, so this hotel wasn't my choice, so some of the things that I had difficulty might have been no issue if I chose where to stay.
The hotel has nothing convenient to it except a lovely garden area. No restaurants, local transport (unless you use Grab or Taxis), convenience stores, bars etc. It is quite isolated.
The staff are very nice and very helpful, they work hard to make you welcome. The rooms are large but are in need of maintenance. The rooms were clean but frequently had ant problems. Most things worked as they should and the hotel was under major renovations. I would like to see the place when the renovations are completed.
Breakfast was nice with a good variety of dishes to choose from. Dinner was very unimpressive. Lacks imagination and quality. The garlic bread had to be snapped in half like a hard biscuit and was cold. It was rare to see people eating at the restaurant at night. There is no service of alcohol anywhere in the hotel, so a wine with dinner is totally out of the question.
Overall very friendly place to stay, but other issues may be of consideration to you. I would say it was value for money, but not exactly best value for everyone.
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Date of stay: November 2023
3.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled with friends
Room Tip:  Check what is important to you before booking. No shops, restaurants etc nearby.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Management , Other at Pulse Grande Hotel
Responded 18 Nov 2023
Dear Ms. VinnieGong, Greetings from Pulse Grande Hotel, Putrajaya. Thank you so much for choosing Pulse Grande Hotel as your preferred accommodation during your recent trip to Putrajaya and taking the time to share your review of our property. We are delighted to know that you enjoyed your stay with us. Thank you for recognizing the service of our friendly staff. At the time, we truly apologize for any shortcomings you experienced during your stay with us. Nothing is more important than to make all our guests feel at home. Your comments have been addressed to our relevant teams. We will be sure to improve this part of the service further to assist in making our future guests stay as comfortable as possible. We truly value your patronage and look forward to your continued visits. Kind regards, The Management Pulse Grande Hotel, Putrajaya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ida_Zahra wrote a review Jul 2022
Singapore, Singapore233 contributions58 helpful votes
+1
2.0 of 5 bubbles
The hotel looked NO maintenance for years. They should check their facilities prior to having guest check in the rooms. A lot of broken and damaged items. Room were dirty, toilet wasn't functioning well, the bedskirt was torn; and many more!
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Date of stay: July 2022
1.0 of 5 bubblesRooms
2.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Room Tip: 4th floor slightly better then the rest.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunshine829037 wrote a review Apr 2023
2 contributions
1.0 of 5 bubbles
I don’t like to leave a bad review but if I could leave zero I would. This hotel was the by far the worst experience I’ve had in a long time. I travel often and usually stay in 2 and 3 stars nicer than this place even hostels. This place is in need of some serious renovations. The carpet all throughout is moldy and stained. My shower was filthy along with blood on the towel.

I checked in a bit early to attend the spa. Only to be told it’s closed (not mentioned on the website) ok I’ll go relax by the pool except No wifi.? Then I go to the swim up bar( it’s empty) no alcohol on the premises sold.

The buffet was ok at best. I returned to my room to see a rat run across the floor.

That was the end for me as I packed my bag and didn’t even sleep the night. I asked for a refund and got only half. Then had to pay for an additional transport to a new hotel that night.

This place gets two middle fingers up.
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Date of stay: April 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Management , Other at Pulse Grande Hotel
Responded 23 Oct 2023
Dear Ms. Sunshine, Greetings from Pulse Grande Hotel, Putrajaya. Thank you for staying with us and taking the time to share your review of our property. We sincerely apologize for any shortcomings you experienced during your stay with us. Nothing is more important than ensuring that all our guests feel at home. Your comments have been addressed by our relevant teams. We will make sure to improve this aspect of our service further in order to provide the most comfortable stay possible for our future guests. We truly value your patronage and look forward to your continued visits. With kind regards, The Management Pulse Grande Hotel, Putrajaya
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Olexander wrote a review Feb 2020
Kuala Selangor, Malaysia130 contributions74 helpful votes
4.0 of 5 bubbles
Pulse Grande is a former Shangri-La Hotel Putrajaya. Nicely located on the hill top near botanical garden overlooking the administrative capital of Malaysia. Could be a good option for a weekend stay or a business event.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Danish Harraz wrote a review Jun 2008
Kuala Lumpur, Malaysia255 contributions1,638 helpful vote
1.0 of 5 bubbles
Being a local resident in KL, I am ashamed to say this hotel standard is below 3 star hotel. I am very displeased with the level of professionalism shown by the hotel staff.
First of all, we requested late check-in, and upon arrival, we left our car for valet parking, but when being asked what's the price, the staff could not even tell me right on the spot. He rushed in to get the parking coupon in order to show us the price. Since it is RM10 for in house guest, I find it quite reasonable, seeing the parking space is way far away from the hotel lobby. It's very quiet at the open parking carpark, and I didn't see any security guards around there. RM10 to buy a sense of convenience is absolutely reasonable.
Front desk officer was unimpressive, level of language spoken was not professional, and didn't inform us on the hotel facilities and what was included in our package. We took a weekend rate package. Room is spacious for two, there is
The next morning, we went down for breakfast. The breakfast buffet ends at 10:30am, we reached there at 9:45am. Another surprise to me and my wife was that the food has finished and no one actually bother to refill them. We walked around with plates, and came back, literally, to the table with empty plates. And adding much to our surprise, our package did not include breakfast, and we were charged RM95 for two.
Another unpleasant surprise, our car key is damaged by the car jockey. Imagine!! Our mini cooper car key is destroyed! At the end of the day, we spoke to the manager Mr Saiful, and asked us to lodge an official complaint. I am still thinking if it is worth all my effort to make them better themselves. All I think of is that, I would never even bother to go there again, even if it is free.
I hope after reading all my mishaps, you will think twice before you pick this hotel as your choice to stay.
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Date of stay: June 2008
1.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
2.0 of 5 bubblesCheck-in / front desk
2.0 of 5 bubblesService
1.0 of 5 bubblesBusiness service (e.g., internet access)
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GortPickle wrote a review Sept 2005
New York5 contributions53 helpful votes
1.0 of 5 bubbles
A rare example of horrendous customer service ruining an entire hotel stay. Paid $106 US for one night, pre-booked and, yes, pre-paid guaranteed "good buy" rate through Travelocity two weeks in advance. On arrival, could not check in -- reception claimed to have no record of pre-paid booking or even reservation under my name. After being asked for documentation (while closely supervised in hotel's biz center, I printed out confirmation e-mail -- twice for two different people), was challenged by night shift manager, who said they could find a room for me but I would have to pay for it, and asked for credit card. I refused. Staff did not appear to understand Web booking, or the concept of pre-paid booking. Hotel manager then appeared (and asked for another confirmation printout) and interrogated me as if I was trying to scam a free night -- demanded business card, wanted to know what kind of business I was on, wanted to know why Travelocity wasn't answering their phones. (Upon producing my business-class ticket on Malaysian Airlines -- yes, I was traveling on biz -- treatment improved. And no, I was not wearing ratty clothes, was clean-shaven, etc.) Manager said: "Please understand, we have to keep the riff-raff out." Finally, everyone just seemed to relent. This took more than 90 min. -- no apology, no attempt to compensate, no fruit basket, nada. This was a true Fawlty Towers experience, worst ever in the world, and I travel a lot. Hotel is remote and I paid in advance, otherwise I would have immediately gone elsewhere. To be fair: View incredible. Beautiful pool. Rooms nice, stylish even, if a little run-down. However: interior lobby stunk of raw sewage, then, later in the day, Glade sprayed over raw sewage. Piece de resistance: Woken by 1 a.m. phone call and concurrent knock on my door -- hotel staff saying they were ready to fix the problem with my toilet! (I never reported -- or had --any such problem...perhaps it was previous night's guest and they were just getting to it?) There are much better choices than this hotel in Putra Jaya -- go into KL and stay away from here.
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Date of stay: August 2005
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ZRose asked a question Jul 2018
6 contributions3 helpful votes
Whats the different park view and hill view?
Answer from DarylLau
Kuala Lumpur, Malaysia250 contributions105 helpful votes
Right in front of the main entrance of the lobby, there's an open park which is quite large and great for an evening walk. Park view are those rooms that are facing this park which is where I stayed my last time there. Sorry I can't comment on how the 'Hill View' looks like tho. Hope you have a great time there!
Wendy PK Ong asked a question Jun 2018
Kuala Lumpur, Malaysia13 contributions3 helpful votes
what time does the pool close
Answer from adela_nametaken
Selangor, Malaysia28 contributions11 helpful votes
10pm if im not mistaken
Answer from enochho
Adelaide, Australia96 contributions77 helpful votes
The Shangri-La in KL has a famous buffet restaurant called Lemon Garden. It's one of the top buffet restaurants in town. The Shangri-La in Putrajaya has a much smaller restaurant that does buffet breakfast and dinner (not sure about lunch) that has a bit smaller variety but it's quite decent, especially when they have the barbecue buffet on weekends.
Answer from jwadem
Bogota, Colombia142 contributions64 helpful votes
The rooms are nicely sized but I agree with linaznz that it would be crowded with the furniture already present in the room.
Answer from Tim-and-Natalie
Adelaide, Australia404 contributions89 helpful votes
The hotel do offer airport transfers but it is not included in the price so you will need to book it through them.
Rina Aniza wrote a tip Jan 2024
Malaysia11 contributions2 helpful votes
4.0 of 5 bubbles
"Quiet place "
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Best A wrote a tip Nov 2023
Leicester, United Kingdom37 contributions2 helpful votes
5.0 of 5 bubbles
"Se déplacer de l'hôtel il faut un taxi car le bus dépose les voyageurs a peut près 2 km à pied Lol"
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VinnieGong wrote a tip Nov 2023
Wollongong, Australia59 contributions20 helpful votes
3.0 of 5 bubbles
" Check what is important to you before booking. No shops, restaurants etc nearby."
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Ida_Zahra wrote a tip Jul 2022
Singapore, Singapore233 contributions58 helpful votes
2.0 of 5 bubbles
"4th floor slightly better then the rest."
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Jennyf00 wrote a tip Jun 2022
Kuala Lumpur, Malaysia225 contributions45 helpful votes
3.0 of 5 bubbles
"Take the buggy car instead of walk yourself from/to parking from/to the hotel. Open curtain on the day and they have huge wardrobe!"
Read full review
Not the right property for you?
There are more places to choose from in the Putrajaya area.
PRICE RANGE
RM 236 - RM 321 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
putrajaya shangri-la hotel putrajaya, shangri la putrajaya
FORMERLY KNOWN AS
Putrajaya Shangri-La
LOCATION
MalaysiaWilayah PersekutuanPutrajaya
NUMBER OF ROOMS
118
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PULSE GRANDE HOTEL (R̶M̶ ̶3̶9̶9̶) RM 272: UPDATED 2024 Reviews, Price Comparison and 607 Photos (Putrajaya) - Tripadvisor

Frequently Asked Questions about Pulse Grande Hotel
Which popular attractions are close to Pulse Grande Hotel?
Nearby attractions include Putra Mosque (1.4 km), Putrajaya Lake (1.5 km), and IOI City Mall (3.3 km).
What are some of the property amenities at Pulse Grande Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pulse Grande Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pulse Grande Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pulse Grande Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Pulse Grande Hotel?
Conveniently located restaurants include Zest Restaurant, Midori Japanese Restaurant, and Casa De Madani.
Are there opportunities to exercise at Pulse Grande Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Pulse Grande Hotel have airport transportation?
Yes, Pulse Grande Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pulse Grande Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Pulse Grande Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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