Dorsett Putrajaya
Precinct 3, Putrajaya 62000 Malaysia
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About
#1 of 16 hotels in Putrajaya
Location
Cleanliness
Service
Value
Dorsett Putrajaya is located in Malaysia’s federal administrative capital of Putrajaya. The hotel features 218 guestrooms and suites, an all-day dining facility with the scenic lake view as its backdrop, a deli and a lobby lounge. Other facilities include multi-functional meeting facilities, a ballroom and recreational facilities in the form of a gymnasium and swimming pool. Putrajaya, Malaysia's federal administrative capital, is a modernly planned city that emphasizes the preservation of its eco-culture and environment. Construction began in the 1990s and incorporates elements of Islamic-Mogul design into its architecture. A stunning sight to behold, Putrajaya is a unique modern, futuristic, intelligent and striking garden city.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Parking
Wifi
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Swimup bar
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Shops
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mid-range
Languages Spoken
English, Malay
Location
54Somewhat walkable
Grade: 54 out of 100
11Restaurantswithin 1 km
7Attractionswithin 1 km
Precinct 3, Putrajaya 62000 Malaysia
Getting there
Car HireSee all Putrajaya car hire
1071Reviews28Q+A59Room tips
Reviews
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Great service by hotel staff Mahfuz in the pool area. He was very polite, caring and approachable. The pool area was kept clean and I felt comfortable being around. I will definitely be coming back to this hotel.
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Date of stay: May 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rosnani Mohamed Rawi, Other at Dorsett Putrajaya
Responded 14 May 2023
Dear Nomad14478345072, Thank you so much for taking the time to share your experience on TripAdvisor. We loved reading that you found our pool area clean, comfortable as well as the attentive services from Mahfuz. Your thoughtful words will certainly be shared with him and the team, which I am sure will continue to inspire and motivate them to deliver exceptional customer service. Thank you once again for your valuable feedback and we hope to see you again very soon. Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Checked into this hotel having prebooked through Agoda for two nights, the reception staff certainly needs more training in customer service as they initially told us that there was no booking until we showed them a copy of the confirmation. The lobby area is not very appealing and the seating was stained and grubby, we were very surprised that given the cost of this hotel that there was no concierge service, Our room was only just acceptable although we did not take kindly to the badly stained towels and sheets. Having decided to rest in our room we were not impressed to be disturbed by housekeeping mid-morning and asked that they return a little later and was told that this was not possible, this is the only hotel that I have ever stayed that refused this request. Although a breakfast buffet was included in the price we found it to be quite unappetizing and didnt bother on day two overall I am glad that we only stayed at this hotel for two nights and will definitely not be returning when next in Putra Jaya…
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rosnani Mohamed Rawi, Other at Dorsett Putrajaya
Responded 19 Apr 2023
Dear gerryc682, Thank you for your review and for choosing our hotel. It is with regret, I learn of the inconveniences you encountered during your stay, particularly on the cleanliness of the towels, bed sheets, breakfast served as well as our lapse of service. Kindly rest assured, I will be discussing this issue, immediately with the respective team, to address this shortfall. Thank you once again for leaving your review on TripAdvisor and we certainly hope to welcome you back again soon and offer you another memorable stay. Thank you, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Located very closed to the Steel Mosque and with the biggest Ramadan Bazaar in Malaysia is just cross the street, this is perfect hotel for Ramadan gateway. During check-in, we can see the lack of hospitality among the staff with no greeting and they just doing they stuff ignoring guest. After make a payment, the receptionist just give slip from the credit card machine like buying cigarette from 7elevent with no official receipt from the hotel and wish anything nice for our stay. The lobby is dull with cheap Raya decoration not nicely put and loud Raya music even it is just first week of Ramadan. The atmosphere is like small shop in Jalan TAR. Nothing exclusive and nice on it. There is no Dorsett smell like in KL. The room is very decent and simple with missing a lot of ammenities like hand towel, only 1 drinking bottle given, and etc. Bed is a bit smelly. Local tv channel is not available on early morning. Dorsett has create system that we can request anything if we are scan the QR code and straight go to their Whatsapp. I try that to request some items from housekeeping, but they are not replying anything through out the stay. Just blue tick. Housekeeping for makeup the room don’t bother to clean the room, open the curtain and do the bed. They just put towel (not folded nicely) in the bed. Overall, Dorsett Putrajaya is really lousy hotel to stay with that kind of price. Staff is not well trained and has no hospitality.…
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Date of stay: April 2023Trip type: Travelled as a couple
Room Tip: Ask for Masjid Besi View
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Rosnani Mohamed Rawi, Other at Dorsett Putrajaya
Responded 10 Apr 2023
Dear Effendy_08, Thank you for the review. We are saddened to hear your comment about our hospitality and service. We are usually known for our attentive and friendly staff, who treats each guest with the same respect. We are truly sorry you felt differently and therefore like to apologize. Once again, thank you for the review and we hope you will be giving us another chance and returning to our hotel in the future. Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All good👌..nice review from my room, for breakfast..a lots of variety food and friendly staffs. At the counter reservations, a little bit slow, maybe during school holiday but all okey and very good staffs name Musazmi and Team..tq very much👍
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rosnani Mohamed Rawi, Other at Dorsett Putrajaya
Responded 22 Mar 2023
Dear NitaYusof, Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you love the environment of the hotel, breakfast served and the view from your room. Thank you for such kind words about our staff. We are looking towards to your next stay with us soon. Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room is clean and modest. First time I order room service was ok and worth the money. The next day I order room service breakfast, they said they were busy and will take 30-40mins which I don’t mind. The meal arrived about 15 minutes later to which I can be sure, they just tossed everything from the breakfast buffet at the restaurant into a meal box. Lost my appetite!
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rosnani Mohamed Rawi, Other at Dorsett Putrajaya
Responded 21 Dec 2022
Dear Sham, thank you so much for selecting Dorsett Putrajaya as your hotel of choice for your stay and for sharing your kind feedback with us. We are definitely delighted to find that your stay with us has been great. However, your feedback related to the breakfast has been forwarded to the concerned department for their further action. We hope that you could keep on supporting us and we are looking forward to your next stay with us soon. Thank you. The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Should upgrade the environment atleast the wallpaper etc.. It has been look tore apart from the placing. Other than that excellent for the price.. But it's quite noisy during the night time..maybe the wall isn't that thick enough to seal outside noise
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rosnani Mohamed Rawi, Other at Dorsett Putrajaya
Responded 7 Dec 2022
Dear Sir/Madam, thank you so much for selecting Dorsett Putrajaya as your hotel of choice for your stay. We are glad that you love the breakfast served and satisfied with the price that we offered. However, your constructive feedback on the hotel environment will be forwarded to the Respective Department for further improvement. We are looking towards to your next booking with us soon. Thank you. The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1) during arrival, no one helping me to open the door whilst they see my hand full of stuff 2) toiletries poor arrangement 3) I pay for 2 pax, I shall have 2 pair of shoe/sandle (only 1 and 1/2) 4) they not change my used towel Dorset Putrajaya can't stand with same level as other Dorset hotel.
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Date of stay: October 2022Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rosnani Mohamed Rawi, Other at Dorsett Putrajaya
Responded 4 Nov 2022
Dear Go09766079368, thank you for sharing your recent experience with us. While we appreciate that you have given us an average rating but unfortunately other services rendered to you did not meet your expectation and we sincerely apologise for that. Your constructive comments about the bellman service, the toiletries arrangement and on the dirty towel are much appreciated. We apologize for the inconvenience caused. Rest assured that we have shared your feedback with the team for immediate improvement. We hope to see you again very soon. Thank you. The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There is a certain graded expectation I have when I pay for hotels. If I pay less than 200, when I have a good time and the room doesn't stink, it's great. Less than 300, the pool better make my children sleep soundly. If more than 300 (but less than 500), I expected more than whatever Dorsett Putrajaya have. Location of the hotel is best put as "only government staff would love". There is no temporary place to park so you could check in unless you illegally park and even then you have to fight it with bas persiaran. There's not even a greeter after you got in from parking with only one OKU spot and go through a labyrinth of badly organized signs to get to the lobby. Reception was ok. And then I saw the dreaded coway in the hall. "Going Green" does not mean you stop using mineral water bottles and put in one coway for the whole floor. You can put in water filters to every room (like Ascott) or have reusable sealed bottles (like Nikko). I paid good money for this room, I don't want to put on my shoes just to get water. Amenities - pool is meh, no towels and the closed Sky Lounge just makes the place look run down. Hotel itself is connected to a dead mall. Heromarket and Mr DIY is still alive there so you can buy something to drown your sadness of overpaying. Which bring us to the room itself. Again, I expected more. I noticed the handprint and felt too defeated to call to change the room. I saw one of the cleaning staff before that, he has the angry face that says "I am not being paid enough" so I didn't say anything. And that brings us to staff. I rarely talk about staff but I do dread the call reception for anything but again, I paid handsomely for this privilege and lo and behold, they have a WhatsApp feature that they advertised in the room. Nice, I thought, most of the times they don't even answer the phone. Asked for room service menu. Took 2 hours. On to breakfast. Food was bland and everything was out. You have to wait for stuff to be refilled if you are lucky. If you are not, like us and the fruits, just go back to your room. It's watermelon, just cut and serve. Don't even need to get rid of the skin. Also please, do you need to clean the utensil right next to the coffee machine? The "Local Coffee" you guys put out is so stale and flavorless too. Maybe move the cleaning to behind the counter. Well then you may ask, why did I booked here? Someone says the view is excellent. Is that view worth the money I spent or has another government staff lied to my face? I'm sticking to the latter.…
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Date of stay: August 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Rosnani Mohamed Rawi, Other at Dorsett Putrajaya
Responded 1 Sept 2022
Dear Amir Mazlan, We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We would like to apologize for the shortcoming of the parking, amenities, room cleanliness, breakfast served and the service rendered. All your feedback has been communicated to the concerned team members for their urgent assessment as well as improvement. Again we apologise for the inconvenience caused and we hope that you will give us another opportunity to look after you in the near future. Thank you. The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent room and very good staff.. Mus Azmi, Erlita, Zuraidah , Tinie , Neva dan Has….5⭐️ 👌…overalls ..view from my room at level 6 in very nice and wonderful..will come back again and thank you very much.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rosnani Mohamed Rawi, Other at Dorsett Putrajaya
Responded 14 Aug 2022
Dear Nita Yusof, thank you very much for taking the time to detail your recent stay, with Dorsett Putrajaya. We are delighted to read that you have enjoyed your stay with us, particularly on our room, the view as well as our attentive associates. Your thoughtful words will certainly be shared with the team, which I am sure will continue to inspire and motivate them to deliver exceptional customer service. Thank you once again for leaving your review on TripAdvisor. We certainly hope to welcome you back again soon and offer you another memorable stay. Thank you. The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice view from the room, facing the lake and the food truck. Excellent hospitality from the staff named Mus Azmi Erlita, Zuraidah, Tinie, Neva and Hasif! ❤️❤️❤️ Will definitely come again with other friends!
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rosnani Mohamed Rawi, Other at Dorsett Putrajaya
Responded 14 Aug 2022
Dear Tichaaaa, thank you for the great review of our hotel! We are glad that you enjoyed your stay and happy to hear that you like the view from our room, satisfied with the services you received from our staff, the facilities available and the location of the hotel. Your thoughtful words will certainly be shared with the team, which I am sure will continue to inspire and motivate them to deliver exceptional customer service. We hope to see you again very soon. Thank you. The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$38 - US$52 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanPutrajaya
NUMBER OF ROOMS
218
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Frequently Asked Questions about Dorsett Putrajaya
Which popular attractions are close to Dorsett Putrajaya?
Nearby attractions include Masjid Tuanku Mizan Zainal Abidin (Masjid Besi) (0.4 km), Putrajaya Bridge (0.9 km), and Seri Wawasan Bridge, Putrajaya (1.0 km).
What are some of the property amenities at Dorsett Putrajaya?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
What food & drink options are available at Dorsett Putrajaya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Dorsett Putrajaya?
Conveniently located restaurants include Serabei Restaurant, Balqis Restaurant, and Almaeda Restaurant.
Are there opportunities to exercise at Dorsett Putrajaya?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Dorsett Putrajaya have airport transportation?
Yes, Dorsett Putrajaya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Dorsett Putrajaya?
Yes, dry cleaning and laundry service are offered to guests.
Does Dorsett Putrajaya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Dorsett Putrajaya?
The staff speaks multiple languages, including English and Malay.
Does Dorsett Putrajaya have any great views?
Yes, guests often enjoy the lake view available here.