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4.5
#6 of 123 hotels in Kota Kinabalu
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Hilton Kota Kinabalu is enhanced by its prime location in the heart of the business district with easy access to the airport. The Hotel features a stunning lobby decorated with crystal chandeliers to a rooftop swimming pool with a sweeping view of the city. With a range of stylish and ergonomically designed rooms and suites, authentic dining experiences and state-of-the-art facilities for weddings, meetings and events, Hilton Kota Kinabalu offers both business and leisure travelers a memorable stay like no other.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Chinese, Malay
Location
Jalan Tunku Abdul Rahman Asia City, Kota Kinabalu 88000 Malaysia
Hilton Kota Kinabalu
1,140 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled amidst good seafood restaurants and easily accessible locales, Hilton Kota Kinabalu garners appreciation for its prime location. The professional and warm staff have earned accolades for their attentive service, contributing to a pleasant stay. While the rooms are generally lauded for their spaciousness and comfort, a minority of guests suggest some may benefit from refurbishment.
The hotel's commitment to cleanliness is well-regarded, ensuring a spotless environment. Travelers frequently commend the value offered, particularly highlighting the executive lounge and breakfast variety as notable amenities that enhance the overall elegant and comfortable atmosphere.
Location
Convenient
Atmosphere
Elegant
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Outstanding
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I visit this hotel during pkpb. This hotel really minimize their staff during this time. Breakfast was delivered to the room. It was decent. Not many people stay in the hotel during this time. Luckily, i got room near the elevator. The room was modern with the bathroom blind you can open it using a button. There's also a welcome note at the tv screen for the guest. The receptionist also was very friendly and helpful. Definitely will choose this hotel again.
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Date of stay: May 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonKotaKinabalu, General Manager at Hilton Kota Kinabalu
Responded 1 Jul 2020
Dear kia5, Thank you for sharing your feedback with us. I'm happy to learn you enjoyed a comfortable stay at the Hilton and that you were pleased with a great many aspects of your experience, from our contemporary rooms and amenities to the hospitable service provided by my team. We look forward to hosting you again for an even better stay in the future! Sincerely, Linda Pecoraro General Manager
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We stayed three nights at the Hilton Hotel in Kota Kinabalu and paid £269 for bed and breakfast. The hotel is located on the main road from the airport into the town and is within easy walking distance of the popular handicraft market, the waterfront area where there are cafes and restaurants and most of the towns shopping malls and smaller shops. On the 11th floor there is a fabulous rooftop swimming pool where you can not only enjoy swimming and sunbathing on sun loungers and couches but can also eat lunch and an evening meal served right by the pool. Prices are more expensive than in the town – but still reasonable. We paid £4 for ‘curly fries’, £2.20 for a can of diet coke and £11.50 for a delicious beef burger with French fries. It was a delightful place to relax and enjoy ourselves. Our hotel room was large and spacious with air conditioning, hair dryer, full screen TV, shower and toilet, desk, ironing board and iron, fridge, a couch and tea and coffee facilities. Breakfast in the hotel was an ‘all you can eat’ help yourself affair with everything from Asian to European and American tastes. They also had peanut butter - a real highlight. The reception area is large and spacious, and the staff could not have been more helpful in explaining things to us and giving suggestions for outings. One specific point: I needed to transfer some money to another hotel in Malaysia and the duty manager simply took some cash I offered him and did it himself on his own telephone bank account. You cannot get much better customer service than that!
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Date of stay: March 2020
Value
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonKotaKinabalu, General Manager at Hilton Kota Kinabalu
Responded 22 Mar 2020
Dear Rick W, Thank you for leaving us a superb review! I'm thrilled to hear that you enjoyed a wonderful stay at our hotel and that we've delivered on all fronts. I'm glad you were impressed with not only our spacious and well-equipped rooms but also the facilities and refreshments on our rooftop, the wide range of cuisines we served for breakfast, as well as the first-class service and hospitality provided by my team. Rest assured I'll definitely pass your compliments on to them, especially the standouts serving you at our Concierge and Front Desks! On top of that, good to know that our location added to your convenience as well! My team and I look forward to welcoming you back hopefully soon! Sincerely, Linda Pecoraro General Manager
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First stay in the Hilton Kota Kinabalu. It was a good 3 night stay. For the price certain amenities could be of higher quality but not complaining, just a suggestion for them to improve. Breakfast spread is very good especially the juices. The gym and pool area is worth a visit.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonKotaKinabalu, General Manager at Hilton Kota Kinabalu
Responded 2 Feb 2020
Dear jeffrey t k o, Thank you for leaving us a good review. I'm happy our offerings and services generally served you well and that your first experience with us turned out to be a positive one. Glad you were impressed with our breakfast spread and facilities too! On another note, your constructive feedback on our amenities is much appreciated and well-noted for improvement. Looking forward to welcoming you back for an even better second stay next time! :) Sincerely, Linda Pecoraro General Manager
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I tried the Hilton as they had a good deal on. I stayed for 3 nights in March for business. As soon as I arrived at the hotel, I knew I didn't like the location already. The hotel is located at a not very desirable area. There is the famous seafood restaurant at the back of the hotel and some other smaller local restaurants and food stalls, but that's about it. Nothing else to do in the vicinity. The sea is about 15 minutes walk and you have to cross a very busy road to get there.
When I check in, I was told that I was upgraded to the executive floor. The room that was given to me was big. However, the AC didn't work so I was moved to another room, facing the main road. Again the AC didn't work. The lowest the temperature was something like 20 which is really hot for me.
There is a coffee/tea making facilities, free bottle water, and the usual toiletries. However, can I please ask Hilton to get rid of small bottles of shower gel, shampoo and conditioner. This is not so environmentally friendly.
Staff are friendly and one thing different I noticed is that someone from the hotel will text you to ask about your stay, etc. I find this a nice touch.
The pool on the top floor was good and big. It next to a bar/restaurant so I am not sure if I want to swim with people watching me. I can't find the gym though.
The other thing I didn't like is carpet in the room. I have very sensitive nose to dust and was sneezing non stop. I would prefer a room with wooden floors, especially in hot country like Malaysia.
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Date of stay: March 2020
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonKotaKinabalu, General Manager at Hilton Kota Kinabalu
Responded 16 Mar 2020
Dear sundancekid73, Thank you for your honest feedback. While I'm glad you were satisfied with our facilities as well as the hospitable service of our team, I also appreciate your constructive comments on certain aspects we could improve on. Your well-meaning eco-friendly suggestions on certain toiletries in our rooms are well noted, as our hotel is committed towards Hilton’s pledge on sustainability too. As for the air-conditioning control and temperature, with our continued commitment to energy and environmental conservation, the temperature control in all our guest rooms and public areas can only be set to as low as 20 degrees Celsius, which is an optimum comfortable temperature. However, I’m sorry if this had caused discomfort to your stay. Having said that, I hope we'll have another opportunity to welcome you back next time for a renewed and much-improved experience. Sincerely, Linda Pecoraro General Manager
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(This poor review may be due to pandemic service, but its still poor service)
A branded name with poor quality service. Upon check-in we were told there will be limited service due to pandemic, and that is acceptable. No F&B and limited housekeeping days.
With only 3 days given a week for housekeeping (and we had a 10 day stay), this was already bare minimum. Yet, to my horror, they can't even commit to it and a few days when I'm back after work the room is unkept, rubbish not cleared, no water given, no toiletries replenished and I need to call to restock. Last thing anybody wants after a long day. (we were later told it was upon request only.... i mean 3 days a week of housekeeping and i still need to make a request?? This is not airbnb, this is Hilton!!)
Despite that, housekeeping was terrible. The carpets are not vacuumed. With the gym closed and doing some in room exercise, I will get up with foreign hairs and rubber band stuck in my own hair...... it was disgusting
I do hope the management look into this, otherwise it may be a better idea to just close totally during this time since you can't live up to even a 2 star hotel service.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Nisbet, General Manager at Hilton Kota Kinabalu
Responded 17 Oct 2021
Dear HiltonKKSabah, I am so sorry you found the standard of cleanliness unacceptable. Irrespective of the conditions we find ourselves operating in, we make promises to carry out cleaning tasks, and should be delivering on those promises. Please accept my sincere apologies for the shortfalls you experienced. I have discussed the issues with the team to ensure they remain focused on the job in hand and deliver the exceptional standards our guests expect. Rest assured, these are not the standards we pride ourselves on. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean. I hope you will consider staying with us again and I have the opportunity to personally welcome you back, and apologize in person. Kind regards, Andrew Nisbet General Manager
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We booked Hilton Kota Kinabalu on website for a night stay to attend relative's wedding dinner on 3 February 2022. Check in was prompt to Room 1018 but just need to wait for 1019 to be cleaned. Although i have indicated for an upgrage on Hilton Honors Website, the GSA did not accord , but she did call my room to enquire, which i told her not to worry about it.
Both rooms are modern, nice & clean , have comfortable beds equipped with lots of modern usb ports , but the pillows are too soft for us. Rooms only have city view , however it is not a problem as we have an evening full of activities at the Grand Ballroom Wedding function.
Well set up ballroom for Wedding ,accompanied by friendly & helpful service staff. Dinner was delicious, It has soto ayam soup, caesar salad , assorted food served in dome set and ice cream in sago for dessert. Indeed it was a wonderful time spent at this city business hotel.
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Date of stay: February 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Nisbet, General Manager at Hilton Kota Kinabalu
Responded 23 May 2022
Dear WorldGlutton, Thank you for leaving us with a perfect rating. I hope you had a lovely stay with us and we look forward to welcoming you back again for another memorable experience. Sincerely, Andrew Nisbet General Manager
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I am an avid traveller and a Hilton Gold member and this one in KK is by far one of the best I have ever stayed in.
Rooms: Rooms are brand new. Every small detail is accounted for, from modern technology control panels for lights etc, to plug sockets being well thought out and placed. The rooms have so much light, and love the glass open style bathroom. Toiletries are very luxury too.
Food: Food is amazing. Breakfast is served with great smiles, the Chefs all knew me my name by the end of 5 days. I had the dinner buffet here once which was great value for money for what you got.
Gym: Well equipped and actually big enough to use properly!
Pool: The pool is small but enough room for everyone. They have late night swim options which is nice if you are out touring all day.
Staff are truly exceptional here. As a solo female travelling alone, they went above and beyond to help me and make me feel comortable.
I cannot wait to re-visit here again.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonKotaKinabalu, General Manager at Hilton Kota Kinabalu
Responded 27 Feb 2020
Dear vanessadsouza1, Thank you for writing us a superb review! I'm thrilled that you truly enjoyed your stay and that a valued Gold member such as yourself would deem our hotel to be one of the best you've ever experienced. Glad to know that our services and offerings all lived up to your expectations, such as our well-equipped rooms, quality facilities, and top-notch breakfast spread, on top of the first-class assistance and hospitality of our team. It's also a pleasure to learn that you appreciated our Chefs' warm, personal approach in their conversations with you as we always aim to make our guests feel right at home here! :) Thank you once again for sharing your touching experience with us and we can't wait to welcome you once more on your next trip to KK! Sincerely, Linda Pecoraro General Manager
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Short solo stay, walk in, the reception able to provide me info on the option available to fit my purpose of stay. Offered me light breakfast early in the morning before catching flight, well informed about complimentary parking space at the front of the hotel with no charge by the bell boy. Overall customer service is excellent.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Nisbet, General Manager at Hilton Kota Kinabalu
Responded 12 Dec 2021
Hi khadiear, Thank you for making Hilton Kota Kinabalu your hotel of choice during your recent trip. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon. Sincerely, Andrew Nisbet General Manager
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GENERAL INFO €Frequently stayed with Hilton Kota Kinabalu for business trip. Decided to write a review for them because I finally got an upgrade to the executive suite room €Stayed for one night in September 2020, booked my stay through Honors as Diamond member
REVIEW €Check in speed is acceptable, not too much of hospitality thingy here because the hotel was spoiled with high occupancy rate before pandemic strike €Lobby with lovely sofas and elegant design €Helpful concierge with luggage €Standard Crabtree and Evelyn toiletries €Generally city view. Seaview blocked by buildings. Better seaview available at rooftop swimming pool €No lounge available, and replaced with snack at rooftop restaurant and limited 2 glass of alcohol drinks per person €No buffet breakfast, served with ala carte menu and pastries. Not much of surprise for the tastiness
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Date of stay: September 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Nisbet, General Manager at Hilton Kota Kinabalu
Responded 11 Jan 2021
Dear liongyu88, Thank you for leaving us a review. I'm glad you've had a comfortable stay at Hilton and that it was a seamless experience throughout. Good to know that our team members served you well too. On the other hand, rest assured your constructive comments are also much appreciated and duly noted. While we may be and have experienced limited services and operations throughout the MCO period, we always strive to provide enjoyable experiences and offerings for our guests. I look forward to welcoming you back next time for an even better all-round stay! Kind Regards, Andrew Nisbet General Manager
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My family is 4 and we stayed 4 days(3 nights) at 2 executive rooms during Lunar New Year's holiday. This was our first experience with Hilton and it was great stay. 1. Location Great. 10-15 minutes to the airport (KKIA), 5 mins to IMAGO mall and Sutera harbor golf club, etc. 2. Rooms The contemporary rooms are clean and mattresses are cozy. Enough amenities are provided everyday. If there were a bath, it would be perfect. 3. Executive lounge Executive rooms provide lounge access and free breakfast. The lounge is located at 9th floor and provides free breakfast and enjoyable happy hour. Best part is the lounge staff. Lounge staff is friendly, courteous and attentive. They made reservations for us to play golf, have island tour, and have massage. The staff is very accommodating with its guests. Of course, front desk staff and concierge staff are great. 4. Pool Roof top pool at 11th floor is accessible for all guests and roof top bar provides great food and beverage. Totally, the hotel has all modern comforts. We would like to stay there again.
이그제큐티브 룸 2개에서 4인 가족이 구정동안에 머물렀습니다. 위치는 공항과 가깝고, 제일 좋으면서 최근 지어졌다는 이마고 몰과도 가까웠습니다. 전반적으로 코타키나발루가 크지 않고, 중심가에 위치했기에 그랩 타고 다니기에 전혀 무리가 없었습니다. 라운지는 무료 조식과 해피아워, 여러 서비스를 제공했는데 음식도 괜찮았고, 라운지 직원들의 많은 친절한 서비스를 누릴 수 있어서 좋았습니다. 마사지샵 예약, 골프 예약, 투어 예약, 조식 픽업 서비스 등 많은 서비스를 진심으로 친절하게 제공해주었습니다. 이외에도 호텔 컨시어지, 프론트 데스크 등 모든 직원들이 영어로 의사소통하는데 어려움이 없어서 편리했습니다. 룸은 매트리스가 특히 편안했던 기억이 남고 어메니티는 크랩트리에블린 제품을 넉넉하게 제공 받았습니다. 수영장이나 루프탑 바도 괜찮았고, 힐튼 호텔에 숙박했던 덕에 여러모로 코타키나발루 여행이 더욱 즐거웠던 것 같습니다. 다시 코타키나발루를 가도 묵을 의향이 있으며, 추천합니다!
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Date of stay: January 2020
Value
Cleanliness
Service
Room Tip:Executive rooms are great with lounge access and best service.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonKotaKinabalu, General Manager at Hilton Kota Kinabalu
Responded 29 Jan 2020
Dear Happiness589332, Thank you for leaving an amazing review of your experience at Hilton KK! I'm very pleased to note you were impressed with numerous aspects of your stay and that both our offerings and services lived up to your expectations. Glad you found our accommodation and amenities comfortable and well-equipped. I'm also happy to learn you enjoyed our facilities as well as the cuisine served in our Executive Lounge and on our rooftop. Thank you for highlighting the warm hospitality and attentiveness of our team members too, as I'll be sure to share your encouraging feedback with them! I'm certain they would appreciate it, especially the shining individuals manning our Executive Lounge, Concierge and Front Desk! We truly look forward to hosting and serving you again on your next stay should you return to Kota Kinabalu! Sincerely, Linda Pecoraro General Manager
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Kuala Lumpur, Malaysia1,142 contribution469 helpful votes
Just pay for exec room.or suite: automatic u get access to the exec lounge, breakfast included (lounge or main coffee house).
Unless you are hilton diamond: than basic room will auto access to lounge and free brrakfast.
Also they have revamped their eve cocktail since end of last year.
So the lounge provide heavy options during cocktail.
Approach the team nicely.
London, United Kingdom11 contributions3 helpful votes
Hi, sorry just seen this. I too am a HH Gold member but irrespective of that, all rooms have complimentary WiFi. Hotels offer it everywhere these days. Most of these wifis are not secure (as it’s clearly stated), but I wouldn’t say it’s unsafe to use. But I wouldn’t do any banking or financial related matters on these free unsecured connections. In some hotels, when the link opens to choose the WiFi option, you will see another of that hotel’s WiFi that is secure and needs a password. If you ask the hotel nicely they will give you that password and it’s completely secure. Basically it’s a VPN shield that protects you even more. Hope that helps.
Kota Kinabalu District, Malaysia2,930 contributions6,816 helpful votes
Easy to get taxi and Grab, so easy to get them even if you wanna go to / from the airport. Females going out solo should be no problem as the nearest police station is just less than 400m (IPD Karamunsing). Got Welcome Seafood restaurant and Boreno's Fried Chicken just behind the hotel. There a choices of spa outlets behind the hotel, Asia City Mall.
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