Hilton Kota Kinabalu
Jalan Tunku Abdul Rahman Asia City, Kota Kinabalu 88000 Malaysia
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About
#6 of 187 hotels in Kota Kinabalu
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Travellers' Choice
Hilton Kota Kinabalu is enhanced by its prime location in the heart of the business district with easy access to the airport. The Hotel features a stunning lobby decorated with crystal chandeliers to a rooftop swimming pool with a sweeping view of the city. With a range of stylish and ergonomically designed rooms and suites, authentic dining experiences and state-of-the-art facilities for weddings, meetings and events, Hilton Kota Kinabalu offers both business and leisure travelers a memorable stay like no other.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Valet parking
Paid private parking on-site
Wifi
Paid internet
Hot bath
Pool / beach towels
Rooftop pool
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Rooftop bar
Kids pool
Strollers
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English, Chinese, Malay
Location
90Good for walkers
Grade: 90 out of 100
54Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
Jalan Tunku Abdul Rahman Asia City, Kota Kinabalu 88000 Malaysia
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We really enjoyed our stay in the Hilton. It was our first visit to this hotel and we were very impressed by the friendly, accommodating reception staff. We chose to take the discounted breakfast package and were so glad we did! We found the food available to be excellent ... Malaysian, Western and Asian options freely available. Staff were very friendly after a few days...thank you Salim and staff. The hotel is situated in "the quiet area" of town so outside breakfast options were limited but conveniently close to Welcome Seafood which served brilliant fresh seafood at a very reasonable price. Close also were a variety of hawker restaurants that served cheap, delicious food. We loved the pool area and made full use of the area for our morning swim and then lazing around later.,,,often with a delicious poolside snack and drinks. Great shade in the afternoon and seldom noisy or busy! Ben was so helpful with ideas and suggestions to make our stay as enjoyable as possible. Our only suggestion for improvement would be the dark bar area....staff were rather aloof except for the barman and it is not the most welcoming of spaces. Rooms were comfortable and well maintained and serviced. Overall I would recommend this hotel and we hope to be back next year. …
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
It is not often that you travel to a new property in a new location and leave with Everlasting Memories and to add to it, a Most Heart Wrenching Farewell, when in the first place you never ever expected much from a hotel. Although my initial outlook was, I don't think this is a place that I would like to visit again, but when the time came to leave, you are just yearning to go back at the earliest opportunity that you can get, and I assure you it does not happen often, but when it does, there are no words to describe the experience! This is what happened at Hilton Kota Kinabalu! I had travelled there to ascertain if I would consider going back to a city I had never ever been in and to a hotel that would be a first time for me. What made a difference for me at this hotel was The Team at Hilton Kota Kinabalu Hotel, led by the General Manager Kumar Muniandy. He was just covering the property management until the arrival of a new GM, but in my 35 years of staying at various hotels all over the World, I have not had the fortune of meeting an outstanding, down to earth and highly experienced GM as Mr. Kumar. He was respected such that the Team Members were vying for the opportunity to work with him on a long term basis, as he was Truly A Peoples GM, approachable equally by all grades of the Team as well as the Guests which he ensured to meet as many as possible. Having met Mr. Kumar was a humbling experience and I deem myself fortunate for this meeting. After having met the rest of the Team over the days, there are no words left to describe how it became difficult to say goodbye when the time came to leave. It was definitely not me seeking to see and interact with them, but whenever I was out and about, they would ensure they spent as much time talking and enquiring if everything was fine with my stay. The biggest challenge I do encounter is that when you are at such a large property, it is very difficult to remember all the names, but nevertheless I wish to mention a few, with the proviso that the names I have not mentioned have not been omitted intentionally, but they are equally recognized by me, and I apologize for the invidious position I am. The Heads and Each and Every Team Member of all the Departments at the Hotel, Front Office Manager, Ms. Farrah, such a kind and considerate person who feels personally responsible if anyone has not been up to the standard expected of them, The lounge Manager Mr. Miswan, a very humble person who ensures everyone going to the lounge are personally attended to at all times. Housekeeping personnel, ensuring the rooms are maintained at the highest standards. Last but not least, Executive Chef Qayyam, Chef Nelson, Chef Terry and each and every single Chef. To Say they were OUTSTANDING WOULD BE AN UNDERSTATEMENT. Chef Qayyam, so highly experienced in all different cuisines due to his travel all over the World. No Challenge was impossible, because at the end of the week that I left, he personally organized a menu for a Large Wedding, and the standard of the variety of dishes was such that he received accolades from all the guests, because despite limitation of certain essential spices and ingredients, he managed to execute the dishes to absolute perfection for dishes that had never ever been prepared at the hotel before. Chef Nelson and Terry, were equally talented to try anything and everything, and to ensure improving the dishes to perfection. I think I could go on and on in respect to all the Team Members, but the list would be endless..... When the time came for me to travel back, the GM and all the Heads of the Departments were awaiting to say a personal goodbye which made me very emotional, and I also missed my flight due to reaching some five minutes late for check in. This cost me some $250 in purchasing a new ticket, but I did not regret it as the emotional attachments that developed during my short stay, no money could buy that. Although Hilton Kota Kinabulu is in the middle of the town, there are lots of places of interests to visit including some excellent restaurants some 5 to 10 minutes walk away. A Personal Thank You to EACH AND EVERY TEAM MEMBER AT HILTON KOTA KINABALU. Eagerly awaiting my revisit to the Hotel sooner rather then later..... …
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Date of stay: August 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: Must Try the Rooftop Restaurant and the Breakfast for outstanding dishes
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Andrew Nisbet, General Manager at Hilton Kota Kinabalu
Responded 2 weeks ago
Dear 656shash, Greetings from Hilton Kota Kinabalu. I am deeply moved by your heartfelt and excellent review of your recent stay at the Hilton Kota Kinabalu. First and foremost, let me express my sincere gratitude for taking the time to share your experiences and emotions during your visit. I am both honored and excited to step into the role of General Manager after Mr. Kumar and I am thrilled to continue the tradition of excellence that you have described. I am delighted to hear that Mr. Kumar, our interim General Manager, left such a deep impression on you. We hold in high regard his leadership style, approachability, and genuine care for both our team and our guests, qualities that the Hilton Brand deeply values and continuously aspires to uphold. It fills me with immense happiness to learn that his hospitality not only met but also exceeded your initial expectations, leaving you with sweet memories and a heartfelt farewell upon your departure. Your warm words about our Front Office Manager, Ms. Farrah, and Executive Lounge Manager, Mr. Miswan, truly highlight their commitment to ensuring every guest feels valued and at home. Our Housekeeping team also appreciates your recognition for maintaining the highest standards in our rooms. Our talented culinary team, led by Chef Qayyum, Chef Nelson, and Chef Terry, takes great pride in creating exceptional dining experiences, and I am thrilled to hear that they exceeded your expectations. We will continue to innovate and delight our guests with exquisite culinary creations from our talented culinary team. While I am genuinely delighted to learn that your emotional attachment to our hotel serves as a testament to the warm and welcoming atmosphere we are dedicated to creating, I am also truly sorry to hear that you missed your flight due to the extended personal farewell from our team members. It is clear that you have made a significant impact on our team, and the farewell understandably took more time than initially planned. On behalf of the entire team at Hilton Kota Kinabalu, I extend our heartfelt gratitude for your kind words and look forward to welcoming you back in the near future. Your return visit will be eagerly awaited, and we are committed to ensuring it surpasses your expectations once again. Kind regards, Smital Shah-Boultwood General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hilton Kota Kinabalu is a nice hotel, but to be honest, I expected more. The room I had was nice room, with a good bed and linens. But the shower was disappointingly weak. Service staff were attentive and helpful, but their records were mixed up and confused for some in our party. Most disappointing for me was the rather mediocre breakfast buffet. I would expect better from Hilton. The roast potatoes were not fully roasted one day. Salad choices were limited and lettuce wilted. Only two kinds of cheese. Some of the bread was stale.
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Date of stay: August 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Smital Shah-Boultwood, General Manager at Hilton Kota Kinabalu
Responded 2 weeks ago
Dear Raintree_Thailand, Greetings from Hilton Kota Kinabalu. Thank you for taking the time to share your feedback with us, we appreciate your kind words about our comfortable rooms and attentive team. However, we deeply regret that we fell short of your expectations in certain areas. Your comments about the shower pressure and breakfast experience have been duly noted, and we will work diligently with both our maintenance and culinary teams to address and improve these issues, ensuring a more enjoyable stay for our guests. Please accept our sincere apologies for any inconvenience caused during your stay. Your valuable input is essential to us, and we look forward to the opportunity to exceed your expectations in the future. Kind regards, Smital Shah-Boultwood General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 2 nights at the end of our Borneo trip before heading home. The staff were very friendly and welcoming on arrival. We were in room 1128 which is next to the pool area and the room was perfect with a nice big bed and seating area to chill. There was lots of space and places to store belongings in the room. We had a safe, a kettle and a nice spacious bathroom with a really great shower. The room was so quiet and we loved that they provide Crabtree toiletries which was a really nice touch. The pool area was lovely with a nice big, clean pool and loungers and towels that you could use at your convenience. The service in the bar next to the pool area could be more responsive. We found that the staff stayed in the restaurant area rather than come out to see if people wanted to order food / drinks. We were handed a menu by a male staff member who then disappeared for 25 minutes and we had to go in to the restaurant to order as he didn’t come back out, and it wasn’t that busy. The other occasion we were given free drinks when we waited 25 minutes for 2 glasses of beer which we had to chase up. The service in the bar area needs some improvement. We had food in the restaurant on the ground floor which was ok. We also ordered room service and I ordered quinoa salad and feta but there was barely any quinoa and a scrape of feta that was tiny and my salad consisted of mostly gem lettuce. The restaurant downstairs was empty and the menu isn’t right and far too snacky and the prices are too high for what is on offer; making it prohibitive considering that there was no one there. The staff in the restaurant areas were very pleasant and helpful. We didn’t have breakfast and instead decided to eat out locally which was a good shout as the hotel food wasn’t to our taste and overpriced. Putting aside the eating options and slow service around the pool we loved this hotel and would give it a 5 out of 5. …
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Smital Shah-Boultwood, General Manager at Hilton Kota Kinabalu
Responded 2 weeks ago
Dear Biffro, Greetings from Hilton Kota Kinabalu. We are genuinely honored that you selected our hotel as your final stop on your Borneo adventure, and we sincerely appreciate your thoughtful feedback. It warms our hearts to learn that you found several aspects of your stay enjoyable. We are committed to providing a comfortable and convenient experience for our guests. I am delighted to learn that you found your room comfortable and well-equipped, and that you appreciated our Crabtree toiletries. However, we are sorry to hear about the service lapses you encountered by the pool area, and we will certainly address this with our Food and Beverage team to ensure more prompt and attentive service in the future. Your feedback concerning our restaurant and room service offerings is greatly appreciated, and we will certainly share it with our culinary team to make necessary improvements. It brings us joy to know that our restaurant team was able to provide you with a pleasant and helpful dining experience. We are also delighted to hear that you had the opportunity to explore the local dining scene, and we genuinely value your overall positive evaluation of our hotel. It would be our privilege to welcome you back in the future, and we are committed to ensuring that your next stay is even more enjoyable. Thank you once again for choosing us, and we eagerly anticipate the pleasure of hosting you again soon. Kind regards, Smital Shah-Boultwood General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hilton Kota Kinabalu 📍 1 King Bedroom Suite with Executive lounge access 🌞🌃8D/7N Stay ✅Jul 2023 📱Booked through Hilton Honors mobile app 📐Room Size: 84sqm/904sqft 📍Package details: Member rate 👩👩👧👧Family Stay 🔵REVIEW This hotel continues to deliver excellent service even though they were almost full-house on this stay. 💳Check in 🌟🌟🌟🌟 Quite complicated this time, as I've requested preliminary things such as early check-in as our flight was a bit early than usual (it was supposedly afternoon but retimed to late morning) and simple birthday decoration as it was my wife's birthday. During check-in however (around 12.30pm), the room was not ready as possibly the previous guests hasn't checkout or the room wasn't cleaned yet. It's understandable as we noticed the main lobby was quite full with guests especially tourists from South Korea and Mainland China. So we politely requested to go to the Executive Lounge to wait and having light refreshments while waiting which they promptly allowed. After a while we left our luggage with Concierge while we went to nearby eateries to have lunch and do a little shopping. We've got a signal from the hotel telling that the room is ready around 2pm and proceed back to the hotel and finalize the check-in process. ✅Lobby 🌟🌟🌟🌟🌟 The lobby area is neat as usual, smells nice and full of friendly staffs. Not much change however since first setting foot here in 2018. Perhaps some minor makeup or renovation in the lobby would be nice to see soon. 🛎Concierge 🌟🌟🌟 The concierge was not up to level required for 5-star hotel as they were a bit nervous and quite havoc of handling luggage and guests. The issues were: 1. On the day of check-in, someone's luggage mistakenly put or left in our room's wardrobe. About 10 minutes later, one of the concierge staff came over and retrieved the luggage. 2. Our luggage were separated into two units, one put into concierge area while other was put in the Executive Lounge. Once we are in the room, the luggage kept at the concierge were in the room but it took quite a while for them to send the luggage from the Lounge. 3. Sometimes they had the tendency to ignore greeting guests like us at the main entrance. Very selective of helping opening the vehicle's doors too. ✅Staffs (Receptionist/FDA/Housekeeping) 🌟🌟🌟🌟 As we got the suite with Executive Lounge access, we asked one of concierge staffs to bring us to the Executive Lounge to check-in as the front desk was quite full with guests. Although actually the Executive Lounge was yet to handle check-in and check-out, this they gave way to ease up burden of Front Office downstairs. The familiar face of Marysia greeted us cheerfully with a presence of 2 relatively new staffs, namely Nigel and Sarah. We were also greeted by another Hilton KK strongman Mr Kenneth, but felt sad as he told us that this is his final month at Hilton KK as he's gonna move to Kuala Lumpur in August. Marysia was jovial as usual, while Nigel was good. Nigel was actually we've known earlier as he was a concierge some time ago. Maybe because of his experience, he's simply superb and always alert when we try to get his attention. Sarah on the other hand, sometimes quite nervous of greeting and serving us but could maintain her calmness. Evy is okay too, but could be better. Housekeeping was excellent. 🛏😴Room Interior/Cleanliness/Amenities 🌟🌟🌟🌟🌟 This one king bedroom suite on the 9th floor, is in excellent condition although we noticed that the pair of table lamp made of glass usually put in the living area were missing. So that area was a bit dim at night. Sofa bed is working good, we're really satisfied with cleanliness as well. As it was my wife's birthday (requested birthday décor), the hotel went extra mile of decorating the room and giving chocolate pralines, fruits and and slice of cake for her. 🚽🧻Toilet-Cleanliness/Toiletries 🌟🌟🌟🌟 The washroom area clean as usual, housekeeping maintains top-quality cleaning service. The Crabtree & Evelyn brand toilet amenities which is synonym with Hilton brand put in the washroom smell different though, may be it's not Lavender & Verbena anymore and Hilton switched completely to refillable containers (not small travel packs). The shampoo seems not suitable to my wife and I as we developed hair dandruffs after using the shampoo for a few days. So we had to buy new shampoos instead. 🍽Food in Executive lounge 🌟🌟🌟🌟 We are so happy to see that the Executive Lounge resumes serving breakfast again. Even though food selection understandably limited compared to Urban Kitchen (Main restaurant), we can have breakfast with less noise and peace. Food served cocktail hour can be further improved by introducing local food such as light fried mee or rice because these kind of food are absent from the everyday menu during our stay here. Snacks and small canapes are okay though. 🍽Food in main restaurant (Urban Kitchen) 🌟🌟🌟🌟 The first few mornings we had our breakfast here and the restaurant was full of guests especially foreign tourists. I remembered that it was noisier than usual, also the staffs were trying hard to handle the situation. On the other hand, the food spread was good and delicious. Local and international selection is okay, but absence of Indian menu such roti canai/paratha/dhal/samosa is noticeable. Special credit to Alex as he always lend a helping hand during our time of breakdast. 🔵OVERALL STAY 🌟🌟🌟🌟 Hilton Kota Kinabalu remains my top favorite place to stay while spending time either it's business or leisure in Kota Kinabalu. We had a very good time staying here and I personally thankful to the hotel for the splendid complimentary birthday decoration and amenities for my wife. Facilities/Outlets not observed so no reviews given: 1. Gym 2. Rooftop pool bar & grill restaurant 3. The bar Staffs to highlight +ve: 1. Marysia, Miswan, Nigel, Hashimah, Maslan, Stephanie and Sara Eve of Executive Lounge and Front Office are superb. 2. Daveena at Drip cafe is forever fantastic. 3. Alex at Urban Kitchen is super helpful. 4. Kimberly is the best, she did everything she could to make my wife comfortable each time while doing her doctorate assignment in the Lounge! 5. Last but not least, the great Ms. Farrah Jamil. She's simply fabulous and truly dedicated of her work. Truly one of Hilton KK's most valuable gems. Staffs to highlight -ve: 1. Concierge staffs…
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Wake up early and have breakfast early, it really helps!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
77 Helpful votes3 Reposts
Helpful
Response from Andrew Nisbet, General Manager at Hilton Kota Kinabalu
Responded 2 Aug 2023
Dear Mohdfadzil79, Thank you for your unwavering support and your comprehensive feedback on your recent stay. We greatly value your loyalty and your insights into our service and facilities. We are delighted to hear your positive remarks about our team members from various departments. You and your family are surely not strangers to them. Your recognition of their efforts is truly appreciated, and we will make sure to share your kind words with them. We apologize for any inconvenience you experienced with the concierge team. We will certainly address this concern to ensure a smoother experience for your next visit. If you have any specific details regarding their service that require improvement, please do let us know. We are grateful for your valuable feedback and look forward to welcoming you back to explore the areas you have not had a chance to visit yet, like the gym and Rooftop Bar and Grill restaurant. Your ongoing support means the world to us. Kind regards, Andrew Nisbet General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
A great ‘Hilton Hospitality’ and warm welcome by Mr Fadzly ( FDO ) at the front desk during check-in process. The perfect start for me even i’ve reached by late evening. I was served with the welcome drink and cold towel while waiting the process of the room check-in. For me, this kind of hospitality make me feel happy and relax after long journey from Kuala Lumpur. Kudos and thumb up to Mr Fadzly ( FDO ) . The room are elegance, awe-inspiring and sumptious. It was upgraded to the King Executive Suite ( room 412 ) and suite was grand lavish with great comfortable king beds and sofa beds, bath tub with the comfort couple bath robes, coffee machine facilities, small dining hall and last but not least lots of plug for charging phones/tablets. My only concern is the water pressure of the shower rain are slightly low and not as good as in Hilton Kuala Lumpur. This issue may be highlights to the maintenance department for further actions. Kudos Mr Fadzly for the great recognition of my Hilton status and upgrading my room to the best status grand lavish suite. Executive Lounge on the 9th floor was nice, spacious and feel private.It is the best place to relax and do work while enjoying the snacks and drinks. Appreciated and thank you to Mr Nigel and Ms Kimberly for the great hospitality and attentive to me. They are always greet customer with smiles. My only suggestion, management should change the style of the foods selection from small mini portion buffets to the real buffet like in Hilton Kuala Lumpur. The range of beverage like Mocktail drink selections should be added which i believe this kind of Muslim Friendly value added will make us more happy-feet! Breakfast was served in the Urban Grill on the ground floor. A wonderful buffet with a huge range of different cuisines, cooked to order eggs, croissants, juices just to name a few. The staffs are magnificent - so attentive and helpful. Our waitress Nafsiah was superb - professional and thoughtful. A great gym with the steam and the sauna room at the 3rd floor. Lots of space and equipment for those who are gym rat and fitness enthusiasts. The rooftop pool on the 11th floor are stunning and it combine with the Bar and Grill Rooftop Restaurant. ( The best spot to watch the sunset show in Kota Kinabalu ). To be honest, Hilton Kota Kinabalu is among the best 5 stars hotel in Kota Kinabalu with the top-notch services. Definitely, i will repeat staying here for my next staycation. Kudos & thumbs up to the Hilton Kota Kinabalu team. Aramai-Iti Siok Bah!…
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Andrew Nisbet, General Manager at Hilton Kota Kinabalu
Responded 2 Aug 2023
Dear Zackiskandral, Thank you for your amazing review! We are delighted you enjoyed your staycation at Hilton Kota Kinabalu. The warm welcome and room upgrade made your late arrival special. The Executive Lounge provided a private and relaxing space, and we'll consider your food and beverage suggestions. Breakfast was delightfully diverse, and the gym, sauna, and rooftop pool enhanced your experience. Your feedback on water pressure is noted, and we'll promptly address it with our maintenance team. We are honored by your recognition of us as one of Kota Kinabalu's best 5-star hotels. I will share your kind words with the team for their encouragement as we continuously strive for improvement. Looking forward to welcoming you back for another exceptional stay. Kind regards, Andrew Nisbet General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Truly a fantastic hotel. Kudos to the team for making this place one of the best hotel in KK.Special mention to the team at Club Floor, Nigel,Miswan,Marysia,Hashimah,Fadzly qnd Sarah..super friendly.. Breakfast experience at level 1 was great despite the busy atmosphere !Thank you to manager Muhammad(i think so)..Check in was seamless with a sweet lady(forgot her name).The concierge who brought our bags are also professional.. Terima Kasih...Jumpa lagi.. Mohamed Fasle 21st June 2023
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Date of stay: June 2023Trip type: Travelled with family
Room Tip: Theres a nice seafood restaurant behind the hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Andrew Nisbet, General Manager at Hilton Kota Kinabalu
Responded 2 Aug 2023
Dear Fasler, Thank you for your amazing feedback! We are pleased to read your kind mention of our team members, whose hospitality made your stay memorable. Rest assured, they will be greatly encouraged by your compliments. We look forward to welcoming you back to the hotel for another enjoyable stay. Kind regards, Andrew Nisbet General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The stay was really comfortable and the staff were all very welcoming. Hotel room was very clean. Toiletries were well stocked. Desk and working chair were very comfortable for working. Also really loved the couch by the window, which was a very nice spot for reading.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: June 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Andrew Nisbet, General Manager at Hilton Kota Kinabalu
Responded 2 Aug 2023
Dear mtmt13, Thank you so much for your valuable feedback! We are glad you found your stay comfortable and appreciated the warm hospitality of our team. It's also wonderful that you noticed the cleanliness of your room. I assure you that our housekeeping team will be encouraged by your kind comments on their hard work. Once again, your feedback is greatly appreciated, and we look forward to hosting you again for another wonderful stay. Kind regards, Andrew Nisbet General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Back to Great 5 Star hotel. Received a warm greeting from Front desk Manager Farah. She is always nice and great to see her again at Hilton KK. Appreciation and Thank you to executive lounge member especially Miswan, Sarah, Kimberly and Nigel and the rest of the team member that make my trip so memorable. They are so attentive, always greet customer with smiles. They are always there for help. The environment and ambience at executive lounge is so great, it makes ppl feel so free and relax. Breakfast that serve at lobby has a wide spread selection of foods. Pastries are great, Asian food selection is nice and delicious. I like the Pineapple fried rice. Although the breakfast time is super busy, but the staff are still handling well. Swimming pool and gym equipment are keeping in good shape and very clean, however sauna and steam room are out of service this time. Trust me you will love this hotel. For myself, I can’t wait to come back again.…
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Date of stay: July 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andrew Nisbet, General Manager at Hilton Kota Kinabalu
Responded 2 Aug 2023
Hi AlexWong19, Thank you for your amazing review! We are thrilled you appreciated the warm greeting from our Front Desk Manager and the attentive service from the executive lounge team. We are pleased that you enjoyed the diverse breakfast options and the well-maintained swimming pool and gym. While we are glad you are satisfied with most of the services and facilities, we apologize for the unavailability of the sauna and steam room during your visit Your recommendation is highly valued, and we look forward to welcoming you back for another exceptional stay. Kind regards, Andrew Nisbet General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
私たちは、当該ホテルに宿泊するのは、今回が初めてでした。 チェックイン7日前、GUEST SERVICE MANAGER の HASHIMAH HASIMさんから、挨拶メールが届きました。 「AIRPORT TRANSFER の案内と、御来館をお待ちしています。」という内容でしたが、 コロナ禍後にホテル側から、このようなメールをもらったことがなかったので、私はとても嬉しく思いました。 その返信に、私たちは、バスタブ付きのお部屋にしていただくようお願いしたところ、快く承諾していただけたことも、とても嬉しく思いました。 チェックインは午後3時を過ぎていました。 私たちは、エグゼクティブラウンジへ案内していただき、そしてそこで、寛ぎながらお部屋の準備ができるのを待っていました。 お部屋は、チェックインの前日にHilton Appで、既に選ぶことができていましたので、間もなくして準備が整い、私たちは、カードキーをいただくことができました。 そのお部屋は、コーナーにあり、とても広く快適で、もちろんバスタブ付きでした。 そして、私たちのお部屋からラウンジまでは、リフトを使うことなく直接行くことができましたので、とても便利でした。 ラウンジ内は全てが美しく清潔でした。またスタッフは、どのスタッフもとてもフレンドリーでとても親切だったので、私たちは、ラウンジで居る時は、とてもゆったりと寛ぐことができました。 特に、ゲストサービスマネージャーのHASHIMAH HASIM さん、エグゼクティブラウンジエージェントのNIGEL さん、ありがとうございました。 惜しむらくは、イブニングカクテル時の食事が少なく、私たちが日頃食べない、ケーキやお菓子類を食べなければならなかったことです。 お部屋に関しては、新いこともあり、全てが美しく機能的でした。 水周りに関しては、湯量、水圧とも申し分なく、私たちは、バスタブへ直ぐにお湯を張ることができ、またシャワーのお湯が外へ飛び散ることもありませんでした。 なので、私たちは、とても快適に使うことができました。 朝食レストランは、初日のみ、混み合ってはいたものの、テーブル数が多いのでなんら問題なく、私たちは、ゆったりと味わいながら食事をいただくことができました。 そして、特筆すべき事項として、メニュー数がとても多いことです。 特にタンパク質の料理が沢山ありました。 牛肉料理、チキン料理、お魚料理等のタンパク質料理に関しては、世界中のどのホテルより充実していました。 さらに、それらは、日替わりで内容が変わるので、私たちは毎朝とても楽しみでした。 これからも、これらのメニューを維持していただくことを願っています。 そしてそれから、レストランスタッフは、皆さんフレンドリーで親切でした。食べ終わったお皿は、すぐに片付けてくれていましたので、とてもゆったりと落ち着いて食事をいただくことができました。 さらに、ハウスキーパーのSTEPHENIEは、朝早くから、私たちが朝食を食べている間に、お部屋のお掃除をしてくれていましたので、１日をとても有意義に過ごすことができました。 大変ありがとうございました。 私たちは、今回の滞在は4泊でした。 ホテルスタッフのホスピタリティと相待って、新いホテルであることに加えて、私たちは、非常に快適に心ゆくまで寛ぐことができた滞在だと思いました。 次回は、もっと長期間滞在したいと思っています。 その際は、今回にもまして、どうぞよろしくお願い申し上げます。 改めて、大変ありがとうございました。 …
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: June 2023Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andrew Nisbet, General Manager at Hilton Kota Kinabalu
Responded 2 Aug 2023
Dear K_alphawave, Thank you for your wonderful feedback! We are thrilled you appreciated the pre-stay email and room request. The executive lounge access directly from your room added convenience, and glad you enjoyed the clean and friendly environment. Your comments on the breakfast variety and changing menus are valuable. It is particularly warming to receive such a positive valuation of the service we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive review. We are already looking forward to your next stay and extending our warm hospitality once again. Thank you for your continued support and trust in us. Kind regards, Andrew Nisbet General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$81 - US$109 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
304
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Claim Your ListingHILTON KOTA KINABALU: UPDATED 2023 Hotel Reviews, Price Comparison and 1,281 Photos - Tripadvisor
Frequently Asked Questions about Hilton Kota Kinabalu
Which popular attractions are close to Hilton Kota Kinabalu?
Nearby attractions include Mamutik Island (0.08 km), Weston Wetland Park (0.1 km), and Sabah State Mosque (Masjid Negeri Sabah) (0.08 km).
What are some of the property amenities at Hilton Kota Kinabalu?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hilton Kota Kinabalu?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Kota Kinabalu?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hilton Kota Kinabalu?
Yes, free parking, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Hilton Kota Kinabalu?
Conveniently located restaurants include Welcome Seafood Restaurant, Suang Tain Seafood Restaurant, and Borenos Fried Chicken (Asia City).
Are there opportunities to exercise at Hilton Kota Kinabalu?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hilton Kota Kinabalu have airport transportation?
Yes, Hilton Kota Kinabalu offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hilton Kota Kinabalu located near the city centre?
Yes, it is 0.5 km away from the centre of Kota Kinabalu.
Are any cleaning services offered at Hilton Kota Kinabalu?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Kota Kinabalu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.