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D'Borneo Hotel D'Borneo Hotel TA-00-01, 1Borneo Hypermall, Jalan UMS, Kota Kinabalu 88000 Malaysia
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Traveller (215)
Room & Suite (129)
Dining (7)

About

#56 of 180 hotels in Kota Kinabalu
Location
Cleanliness
Service
Value
Grand Borneo Hotel, a fast growing home-grown brand, makes its debut in the pulsating tropical wonders of Kota Kinabalu. This 325-room property of modern chic deluxe class forms an integral part of the largest mall in Sabah - 1Borneo Hypermall - an entertainment complex with over 400 stores of leisure, entertainment and culinary delights. This international class hotel caters to business travelers as well as holiday makers.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Airport transportation
Business Centre with Internet Access
Conference facilities
Concierge
Wifi
Indoor pool
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Non-smoking hotel
Dry cleaning
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Room features
Air conditioning
Room service
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business

Location

37Car recommended
Grade: 37 out of 100
21Restaurantswithin 1 km
3Attractionswithin 1 km
389Reviews5Q+A55Room tips
Traveller rating
  • 47
  • 162
  • 103
  • 49
  • 28
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Azhar Baharum wrote a review Dec 2019
Kota Kinabalu, Malaysia12 contributions20 helpful votes
1. Staffs very friendly. 2. Room are presentable. 3. Facilities, Ok. 4. Toping up of breakfast is quite slow. Have to wait for about 20 minutes to have the food. 5. Saw hotel maintenance staff using the same lift as the one used by hotel quest. Hotel staff need to use service lift. 6. Hotel workmanship should be praise. I left my prayer mate. They kept and return to me.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Aussie Traveller wrote a review Oct 2019
Perth, Australia23 contributions52 helpful votes
I usually only write pleasant reviews for businesses I want fellow travellers to enjoy too, however this is the one case where I will write an unpleasant review due to my exceptionally poor experience. This hotel can't process refunds so essentially steals from guests for any bookings on their website. I was promised a refund within a week however it's been over a month and have not received anything. My issue was even escalated to Hotel Management however they made false promises it would be a few days, to a week to 2 weeks. After 3 emails and 3 days going back-and-fourth, I don't understand how a hotel business in 2019 can't simply process a refund for guests when they haven't delivered of the service? Be aware of this hotel and I do not recommend staying here.
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Date of stay: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jennifer L wrote a review Jul 2019
Penang Island, Malaysia1187 contributions125 helpful votes
I booked the Zen Room from this hotel as i am on a budget travel this time. Even though the room is small, it provided the basic necessities which include iron and ironing board which i am thankful o. The room is clean but would really appreciate it if they could repair the 'broken tiles' as i think it can be dangerous if u are travelling with elderly and young children. Staffs are friendly and attentive. Since it is situated in a mall, it is so convenient to get your meals and do some shopping, If u are hungry in the middle of the night, u can just get a bite from the 7eleven next to the hotel. Nevertheless there is no free parking but u can get a Season pass with RM10/day from the hotel where u can park and move in and out easily with no limits. And the season pass parking connects to the hotel at level 3 which made it quite convenient.
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Date of stay: July 2019
Location
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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FreshprinceofBA wrote a review Apr 2019
Kota Kinabalu, Malaysia585 contributions82 helpful votes
+1
Attended a 2 days seminar in this beautiful hotel and just wished that my secretary have book this hotel instead of another. Great food in the offer, kudos to Rizal and Suzie with Juma. The food were so nice. The Salmon Head curry apart from usual coffee break and lunch were so nice. Keep up the great job!
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Date of stay: April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from grandborneohotel, Public Relations Manager at Grand Borneo Hotel
Responded 11 Apr 2019
Thank you for your feedback. Your words had inspired us to keep moving forward. Now that you have shared your good experience with us to the others, we will pursue a better service for our guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vinst P wrote a review Dec 2018
Ranau, Malaysia9 contributions1 helpful vote
Take about 15-20 mint from kk city..this hotel very convenient to do shopping,room is clean and comfortable to stay, swimming pool at 3rd floor also clean.Will come back again,Breakfast at soul out restaurant nice.
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Date of stay: December 2018
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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amilism wrote a review Dec 2018
Miri, Malaysia99 contributions21 helpful votes
+1
So many hotel sharing parking space. Near to 1 Borneo. I was charged RM6 for 5 hours just to park my car. Even im a customer of the hotel. Far from city center also. But room is spacious. Aircond also cold. Restaurant with so many food. Awesome breakfast there.
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Date of stay: December 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Fitri Rashid wrote a review Nov 2018
Kota Kinabalu, Malaysia11 contributions1 helpful vote
+1
I have check-in at this hotel,so terrible I found too many COBWEBS!!,MCU cover very dusty and also the top wardrobe.Room facilities was so worse,bathroom door can’t lock.After that,safety box can’t use because lowbat.The dvet insert cover also have STAIN!!.Tv snowy and too many channels jumping.Lastly,my room has been upgrade to galery room with internal window when i check-in at the first day but what i get??? I got all of this.I hope the property will take action about this👌🏻
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Date of stay: November 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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lz4ev wrote a review Sep 2018
Perth, Australia316 contributions150 helpful votes
A few points to share - Located approximately 15km up north of Kota Kinabalu town centre, this hotel is not the most ideal one in terms of location for those that would like to travel often to town centre although grabcar is widely available. - It is situated immediately beside 1 Borneo mall so shopping and basic amenities aren’t an issue for patrons. - The rooms can still be considered as clean. - Breakfast was average. - They do charge RM9 per entry for car parking for patrons which really isn’t a plus point at all
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Date of stay: September 2018Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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ibnibatutta wrote a review Aug 2018
Petaling Jaya, Malaysia219 contributions170 helpful votes
The room was comfortable and the staff, friendly. Since our last stay 4 years ago, we noted that some areas needed refurbishing - for example the room window needed cleaning and the broken pavement tiles in front of the hotel have to be replaced.
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Date of stay: August 2018
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Alicia wrote a review Aug 2018
Kuala Lumpur, Malaysia16 contributions9 helpful votes
The room was clean. It would have been great if the room light could be brighter (work propose). On a side note, during my stay, I had one of my valuable item misplaced, where I had then informed the housekeeping to look out for the item. To my surprise, the item was then returned to me as they managed to locate the item back. Their honesty is definitely worth praising! Also, it is a “hot spot” where you are able to get access to the city easily (via grabcar).
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Date of stay: July 2018Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
325
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GRAND BORNEO HOTEL: See 338 Reviews, Price Comparison and 215 Photos (Kota Kinabalu) - Tripadvisor

Frequently Asked Questions about Grand Borneo Hotel
Which popular attractions are close to Grand Borneo Hotel?
Nearby attractions include Marine Aquarium and Museum (0.9 km), One Borneo Hypermall (0.2 km), and My Bowl (0.1 km).
What are some of the property amenities at Grand Borneo Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Grand Borneo Hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
What are some restaurants close to Grand Borneo Hotel?
Conveniently located restaurants include English Tea House & Restaurant, Kota Kinabalu, Koki Bandung, and Little Melaka Alamesra.
Are there opportunities to exercise at Grand Borneo Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Grand Borneo Hotel have airport transportation?
Yes, Grand Borneo Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Grand Borneo Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.