1. Staffs very friendly. 2. Room are presentable. 3. Facilities, Ok. 4. Toping up of breakfast is quite slow. Have to wait for about 20 minutes to have the food. 5. Saw hotel maintenance staff using the same lift as the one used by hotel quest. Hotel staff need to use service lift. 6. Hotel workmanship should be praise. I left my prayer mate. They kept and return to me.
I usually only write pleasant reviews for businesses I want fellow travellers to enjoy too, however this is the one case where I will write an unpleasant review due to my exceptionally poor experience. This hotel can't process refunds so essentially steals from guests for any bookings on their website. I was promised a refund within a week however it's been over a month and have not received anything. My issue was even escalated to Hotel Management however they made false promises it would be a few days, to a week to 2 weeks. After 3 emails and 3 days going back-and-fourth, I don't understand how a hotel business in 2019 can't simply process a refund for guests when they haven't delivered of the service? Be aware of this hotel and I do not recommend staying here.
I booked the Zen Room from this hotel as i am on a budget travel this time. Even though the room is small, it provided the basic necessities which include iron and ironing board which i am thankful o. The room is clean but would really appreciate it if they could repair the 'broken tiles' as i think it can be dangerous if u are travelling with elderly and young children. Staffs are friendly and attentive. Since it is situated in a mall, it is so convenient to get your meals and do some shopping, If u are hungry in the middle of the night, u can just get a bite from the 7eleven next to the hotel. Nevertheless there is no free parking but u can get a Season pass with RM10/day from the hotel where u can park and move in and out easily with no limits. And the season pass parking connects to the hotel at level 3 which made it quite convenient.…
Attended a 2 days seminar in this beautiful hotel and just wished that my secretary have book this hotel instead of another. Great food in the offer, kudos to Rizal and Suzie with Juma. The food were so nice. The Salmon Head curry apart from usual coffee break and lunch were so nice. Keep up the great job!
Take about 15-20 mint from kk city..this hotel very convenient to do shopping,room is clean and comfortable to stay, swimming pool at 3rd floor also clean.Will come back again,Breakfast at soul out restaurant nice.
So many hotel sharing parking space. Near to 1 Borneo. I was charged RM6 for 5 hours just to park my car. Even im a customer of the hotel. Far from city center also. But room is spacious. Aircond also cold. Restaurant with so many food. Awesome breakfast there.
I have check-in at this hotel,so terrible I found too many COBWEBS!!,MCU cover very dusty and also the top wardrobe.Room facilities was so worse,bathroom door can’t lock.After that,safety box can’t use because lowbat.The dvet insert cover also have STAIN!!.Tv snowy and too many channels jumping.Lastly,my room has been upgrade to galery room with internal window when i check-in at the first day but what i get??? I got all of this.I hope the property will take action about this👌🏻
A few points to share - Located approximately 15km up north of Kota Kinabalu town centre, this hotel is not the most ideal one in terms of location for those that would like to travel often to town centre although grabcar is widely available. - It is situated immediately beside 1 Borneo mall so shopping and basic amenities aren’t an issue for patrons. - The rooms can still be considered as clean. - Breakfast was average. - They do charge RM9 per entry for car parking for patrons which really isn’t a plus point at all
The room was comfortable and the staff, friendly. Since our last stay 4 years ago, we noted that some areas needed refurbishing - for example the room window needed cleaning and the broken pavement tiles in front of the hotel have to be replaced.
The room was clean. It would have been great if the room light could be brighter (work propose). On a side note, during my stay, I had one of my valuable item misplaced, where I had then informed the housekeeping to look out for the item. To my surprise, the item was then returned to me as they managed to locate the item back. Their honesty is definitely worth praising! Also, it is a “hot spot” where you are able to get access to the city easily (via grabcar).