I stayed in the Marina Wing, on the 5th floor, with a beautiful to the marina and the view was spectacular. The service, was excellent, from check-in at the reception, room service, and front desk. The restaurants and bars are all really good. Food, a 9 out of 10, as the tempura platter could impro e by only using prawns, lotus, and mane some shared vegetables fritters, but no squid, and making the batter lighter and crisper. The spaghetti carbonara could be better if use egg and parmesan cheese at least and not such tick cream, and let less tick pasta. The only issue in my room was that I requested a king-size bed and I got a double twin bed, which I was told that I can join, however, I found that they were fixed and u abke to move, for, what I spend my 3 night slept on a small, but yet comfortable and very clean bed. The telephone in the room was also not working, however, I manage to call their front desk main number on their website and they came. To check, however, they were able to fix it on the spot as they told me that there was a need to hack the wall. In general terms, I love my stay, I will recommend it, especially for family trips and I hope cam come again to this gorgeous resort in KK. …
Stayed four nights due to a family emergency. We picked the resort because of the openness with plenty of fresh air as well as easy road linkages especially to the airport etc. With Covid still rampant in Sabah, access to the resort was limited to guests, which was definitely a plus. Our room was large and more than adequate for our purposes though the property is showing it’s age. The staff are friendly and enthusiastic even if they don’t all perform to expectations. But hopefully that will change over time as they pick up more experience. Buffet breakfast was at the Five Sails. More than adequate. We ate a few times at Al Fresco with its fresh air and hopefully less exposure to potential Covid virus. We also had dinners at Ferdinand’s, which we highly recommend. Chef Daniele (I hope I got his name right) delighted us both nights. The tomahawk is highly recommended if your party is large enough. Noorin will take excellent care of you as she did with us. We cannot compliment her enough. Truly an asset for the resort. Did we say there’s also a trio that provided live music! For us, an oddity during the pandemic. Also an excellent resort to catch the famous KK sunsets. Will we return to stay again? You bet.…
Stayed two nights with a family of four at the suite and deluxe adjoining rooms. Checking in was a bit slow. Suite room comes with amenities like fridge and microwave which was convenient. Plenty of activities to do around the hotel as it's quite big and connected to other complexes which includes bowling alley, marina, swimming pools and kids club. The kids really enjoyed the pools which some of them comes with slides. Resort spa was amazing. The Spa Manager, Sazali was really accommodative and helpful during our stay. Came her with my mom and 3 sisters, he managed the logistics and bookings for all of us throughout our stay here - spa session arranged everyday we were here, tailored to our needs. He made sure that we had a memorable and pleasant experience - treatment room with the ocean view was definitely a nice touch! Tried the balinese and muscle ease massages - loved both. Had a shoulder ache on the second day, and after the muscle ease deep tissue massage, I feel so much better. Truly recommend it!…
My dream comes true when i arrived at The Magellan Sutera Resort. The best resort, the best food, the best room that i slept, the best services by all the employees. Thank you so much, The Magellan Sutera Resort. I hope that i will come again to this dream resort
5 stars rating is a joke!!!!!!!!!!!! Stayed during the Xmas eve for 3 days 2 nights. Room wasn't ready on time and waited for 4 hours and wrong room type given and waited for another 2 hours to solve. Room wasn't prepared to the standard. no floor map, no towels, no water for 2 days continuously and the reaction to get water supply was slow and poos in all common toilets disgusting. Hotel was overly crowed with no SOP was intact, how can a hotel operating with full capacity without social distancing. Breakfast was bad and service attitude is poor. Foods varieties is low quality and lack of manpower. Complained and Resort manager called next day and promised for refund but waited for a month still no avail. Parking worst no resort parking for hotel guest, you have to fight for the parking for hotel event guest, are you madddddd or insane and we forced to park at the roadside. Avoid this resort at all cost. and it just spoilt the holiday for the whole family. But we're lucky to moved out and go the the next resort which is heaven.…
If you looking for local nice budget stay, I recommend that you get this one. Rooms is small but confortable. Stay near the shooping mall and convinien store such as orange and 7e. If you hungry at night you will can buy Maggi at the reception.
It is the worst ever so call 5-star hotel. We stayed in the garden view room. Room are badly maintained with many things falling apart or barely working. Be ready for a long que to just get your keycard. Payment accepted at 3/4 counters after payment you will be ask to go to the 1 single end counter to collect your key. It took me almost an hour to get a key lining up with a more than a dozen of other guests. Even though I had already made payment 2 hours earlier and left since the staff said come back at 3pm to collect the key. They have water issue even though they keep re-assuring its solved and the water tanker outside is for backup. (see google reviews for recent complaints). some People didn’t get basic water supply!! Five sails restaurant will be pack to its brim whether you like it or not for morning breakfast. No proper crowd control, lousy management, things are always in shortage or gravely lacking. No cups, No plates, Worst customer service if there was any. Slow replacement of towels and linens, perhaps due to water issue. Always Be ready to be pointed by staff to direct you to some random place where you end up lost. They expect you to know where to go, where to sit, and just get by on your own and get out of their hair. They’re the most unfriendly bunch of people. If you ask me, This is definitely only qualified at most as 3-star hotel, but at 5-star prices just imagine paying triple the price for food and drinks here compare to outside without the services that it entails. I’ve so far waited for 2.5 hours just to get bath floor mat changed. Mosquitos in the room now have bitten me plenty just waiting for some repellent. Lousy will NEVER come again. Don’t be deceive by the good comments shared online. They’re hiring ppl to write those I suspect. THIS IS THE WORST HIGHLY RATED HOTEL EVER.…
We stayed in thr Shangri-La Tanjung Aru the day before and although both were amazing, Magellan Sutera has a better offering. Multiple food outlets, easy access into the city, and a vast array of activities to keep you occupied for days! The room was amazing with an open concept bathroom and a huge thanks to Aneesa at the front desk for the upgrade to the club room with sea view to cater to our needs. Thumbs up to Derek and Chris at the Marina Jetty for quickly organizing parasailing at the last minute. We also walked across to the adjacent Pacific Sutera Hotel for their sunset rooftop bar 😍. My only complain would be that their water pressure is very low with minimal hot water.
Suitable for families travelling with small children. Nice view. Magellan Sutera Harbour also located in the city center. They provide activities for the kids which I think the kids will enjoy while staying here. However, due to limited parking during weekend it is advisable grab a cab or car pooling.
Everything is within vicinity. It’s near to town, near to best seafood reataurant, near to the clinics, near to shopping mall. Easy access - taxi is available all time, ample parking space. Good facilities, breakfast Big swimming pool and clean small private beach They have a lot of activities in house.
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