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Hotel direct offer!Blissful Escape at The Magellan Sutera
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Traveller (340)
Room & Suite (67)
Dining (36)
About
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycles available
Kids stay free
Valet parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Boating
Bowling
Diving
Game room
Golf course
Mini golf
Snorkelling
Tennis court
Billiards
Evening entertainment
Fishing
Karaoke
Patio
Table tennis
Board games / puzzles
Babysitting
Books, DVDs, music for children
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Massage
Neck massage
Salon
Steam room
Waxing services
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
Butler service
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Chinese, Indonesian, Malay
Location
Full view
56Somewhat walkable
Grade: 56 out of 100
28Restaurantswithin 1 km
3Attractionswithin 1 km
Contact
1 Sutera Harbour Boulevard, Kota Kinabalu 88100 Malaysia
Getting there
Car HireSee car hire from US$22/day
143Reviews3Q+A33Room tips
Reviews
Traveller rating
- 86
- 25
- 11
- 8
- 13
Time of year
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Popular mentions
My dream comes true when i arrived at The Magellan Sutera Resort. The best resort, the best food, the best room that i slept, the best services by all the employees. Thank you so much, The Magellan Sutera Resort. I hope that i will come again to this dream resort
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Date of stay: March 2022Trip type: Travelled
Helpful
Response from Sutera Harbour, General Manager at The Magellan Sutera Resort
Responded 14 Mar 2022
Dear Hairol, Thank you for posting a 5-star review on our TripAdvisor page. We are thrilled to learn that you enjoyed our spacious room and the views Sutera Harbour Resort has been blessed with. We are also happy to know that you enjoyed the food at our restaurants. Our culinary team works hard to prepare an array of freshly prepared dishes that cater to both Western and Asian palates. Our staff as well as the hospitality they have extended to you have always been our pride and nothing makes us prouder than knowing that all our warm and friendly employees have accommodated you well. Your compliments are a great encouragement to our team and we look forward to seeing you again soon! Best regards, General Manager The Magellan Sutera Resort
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Hotel's Favourite
Stayed four nights due to a family emergency. We picked the resort because of the openness with plenty of fresh air as well as easy road linkages especially to the airport etc. With Covid still rampant in Sabah, access to the resort was limited to guests, which was definitely a plus. Our room was large and more than adequate for our purposes though the property is showing it’s age. The staff are friendly and enthusiastic even if they don’t all perform to expectations. But hopefully that will change over time as they pick up more experience. Buffet breakfast was at the Five Sails. More than adequate. We ate a few times at Al Fresco with its fresh air and hopefully less exposure to potential Covid virus. We also had dinners at Ferdinand’s, which we highly recommend. Chef Daniele (I hope I got his name right) delighted us both nights. The tomahawk is highly recommended if your party is large enough. Noorin will take excellent care of you as she did with us. We cannot compliment her enough. Truly an asset for the resort. Did we say there’s also a trio that provided live music! For us, an oddity during the pandemic. Also an excellent resort to catch the famous KK sunsets. Will we return to stay again? You bet.…
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Date of stay: February 2022Trip type: Travelled
1 Helpful vote
Helpful
Response from Sutera Harbour, General Manager at The Magellan Sutera Resort
Responded 9 Mar 2022
Dear C_James06, Thank you for posting a 5-star review on our TripAdvisor page. We are happy that you enjoyed our spacious and comfortable rooms along with the beautiful views of mother-nature that comes with it. Glad you enjoyed our breakfast, lunch and dinner at out restaurants. Our culinary team works hard to prepare an array of freshly prepared dishes that cater to both Western and Asian palates. Chef Daniel and Ms Norin as well as all our staff and the hospitality they have extended and provided have always been our pride .Nothing puts a smile more on all our faces than knowing that all our warm and friendly employees have accommodated you well. Your compliments are a great encouragement to our team and we look forward to seeing you again soon! Best regards, General Manager The Magellan Sutera Resort
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5 stars rating is a joke!!!!!!!!!!!! Stayed during the Xmas eve for 3 days 2 nights. Room wasn't ready on time and waited for 4 hours and wrong room type given and waited for another 2 hours to solve. Room wasn't prepared to the standard. no floor map, no towels, no water for 2 days continuously and the reaction to get water supply was slow and poos in all common toilets disgusting. Hotel was overly crowed with no SOP was intact, how can a hotel operating with full capacity without social distancing. Breakfast was bad and service attitude is poor. Foods varieties is low quality and lack of manpower. Complained and Resort manager called next day and promised for refund but waited for a month still no avail. Parking worst no resort parking for hotel guest, you have to fight for the parking for hotel event guest, are you madddddd or insane and we forced to park at the roadside. Avoid this resort at all cost. and it just spoilt the holiday for the whole family. But we're lucky to moved out and go the the next resort which is heaven.…
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Date of stay: December 2021
Location
Cleanliness
Service
2 Helpful votes
Helpful
Response from Sutera Harbour, General Manager at The Magellan Sutera Resort
Responded 9 Feb 2022
Dear SleepySteven, Thank you for taking the time to post a review on our TripAdvisor page. We are truly sorry for the experience that did not meet your expectation. Please be assured that this is not reflective of the usual service standards that we pride ourselves on. We are dedicated to customer service and your constructive feedback has been channeled to our team for further improvement as it is only through caring guests such as yourself that we are able to continually monitor and improve our standard and services. We remain faithful to seeing you again for a more positive feedback. Best regards, General Manager The Magellan Sutera Resort
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If you looking for local nice budget stay, I recommend that you get this one. Rooms is small but confortable. Stay near the shooping mall and convinien store such as orange and 7e. If you hungry at night you will can buy Maggi at the reception.
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Date of stay: January 2022Trip type: Travelled
Helpful
Response from Sutera Harbour, General Manager at The Magellan Sutera Resort
Responded 13 Feb 2022
Dear Jep1995, Thank you for taking the time to review us on our TripAdvisor page. We are thrilled to learn that you had enjoyed our comfortable room along with the beautiful views of mother-nature that comes with it. A mere 10-15 minutes away from the Kota Kinabalu International Airport and the city centre, Sutera Harbour Resort is the ideal location for work, live and play, giving you easy access to a vibrant mix of commercial, retail and entertainment choices. Your compliments are a great encouragement to our team and we look forward to seeing you again soon! Best Regards, General Manager The Magellan Sutera Resort
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+1
It is the worst ever so call 5-star hotel. We stayed in the garden view room. Room are badly maintained with many things falling apart or barely working. Be ready for a long que to just get your keycard. Payment accepted at 3/4 counters after payment you will be ask to go to the 1 single end counter to collect your key. It took me almost an hour to get a key lining up with a more than a dozen of other guests. Even though I had already made payment 2 hours earlier and left since the staff said come back at 3pm to collect the key. They have water issue even though they keep re-assuring its solved and the water tanker outside is for backup. (see google reviews for recent complaints). some People didn’t get basic water supply!! Five sails restaurant will be pack to its brim whether you like it or not for morning breakfast. No proper crowd control, lousy management, things are always in shortage or gravely lacking. No cups, No plates, Worst customer service if there was any. Slow replacement of towels and linens, perhaps due to water issue. Always Be ready to be pointed by staff to direct you to some random place where you end up lost. They expect you to know where to go, where to sit, and just get by on your own and get out of their hair. They’re the most unfriendly bunch of people. If you ask me, This is definitely only qualified at most as 3-star hotel, but at 5-star prices just imagine paying triple the price for food and drinks here compare to outside without the services that it entails. I’ve so far waited for 2.5 hours just to get bath floor mat changed. Mosquitos in the room now have bitten me plenty just waiting for some repellent. Lousy will NEVER come again. Don’t be deceive by the good comments shared online. They’re hiring ppl to write those I suspect. THIS IS THE WORST HIGHLY RATED HOTEL EVER.…
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Date of stay: December 2021Trip type: Travelled
Room Tip: Just don’t come here or be prepared mentally to face the frustrations and bad service.
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1 Helpful vote
Helpful
Response from Sutera Harbour, General Manager at The Magellan Sutera Resort
Responded 10 Feb 2022
Dear Columbus808, Thank you for taking the time to post a review in our TripAdvisor page. We are truly disappointed to know that your experience has fallen out of your expectations. We sincerely apologize for that as this is not reflective of the usual service standards that we pride ourselves on. As our valued guest, your comments had been taken seriously and channeled to our team for immediate improvement. We remain faithful to seeing you again for a more positive feedback. Best regards, General Manager The Magellan Sutera Resort
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PRICE RANGE
US$66 - US$124 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
453
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Claim Your Listing Frequently Asked Questions about The Magellan Sutera Resort
Which popular attractions are close to The Magellan Sutera Resort?
Nearby attractions include Imago Shopping Mall (1.0 km), Borneo Trading Post (0.7 km), and Escapee (1.0 km).
What are some of the property amenities at The Magellan Sutera Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Magellan Sutera Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Magellan Sutera Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Magellan Sutera Resort?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to The Magellan Sutera Resort?
Conveniently located restaurants include Ferdinand's, Al Fresco, and Five Sails.
Are there opportunities to exercise at The Magellan Sutera Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Magellan Sutera Resort have an airport shuttle?
Yes, The Magellan Sutera Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Magellan Sutera Resort have airport transportation?
Yes, The Magellan Sutera Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Magellan Sutera Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does The Magellan Sutera Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.