1 Sutera Harbour Boulevard, Kota Kinabalu 88100 Malaysia
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About
#24 of 188 hotels in Kota Kinabalu
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Travellers' Choice
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycles available
Kids stay free
Valet parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Boating
Bowling
Diving
Game room
Golf course
Mini golf
Snorkelling
Tennis court
Billiards
Evening entertainment
Fishing
Karaoke
Patio
Table tennis
Board games / puzzles
Babysitting
Books, DVDs, music for children
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Massage
Neck massage
Salon
Steam room
Waxing services
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
Butler service
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Great View
Languages Spoken
English, Chinese, Indonesian, Malay
Location
59Somewhat walkable
Grade: 59 out of 100
30Restaurantswithin 1 km
3Attractionswithin 1 km
1 Sutera Harbour Boulevard, Kota Kinabalu 88100 Malaysia
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184Reviews4Q+A45Room tips
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Popular mentions
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+1
"The Magellan Sutera Resort, our second stay in Kota Kinabalu, Sabah, is a haven where you can unwind in your room while witnessing the world's most breathtaking sunset. After checking in, we promptly scrapped our planned itinerary because this place is simply too immense and beautiful to leave! The resort sprawls across an expansive estate, boasting a golf club, three awe-inspiring sea-view pools, multiple restaurants and bars, spa, and a private beach. The lobby's lounge offers an incredibly budget-friendly English afternoon tea for two at just RM68. You can savor it while gazing at the pool and the vast ocean for an entire afternoon. Besides enjoying sunset views from the room, you can also relish the renowned Kota Kinabalu sunset at the open-air bar by the pool, where we had a splendid dinner. This place is incredibly family-friendly, with pools, beach, and playground to keep kids entertained all day. I highly recommend a two-night stay because one night felt like it wasn't enough 🥰. Highlights: Excellent location near the airport | Three enormous pools with different scenic views | Sunset views right from the hotel | Room balconies boasting unbeatable sea views | Suites equipped with daybed for sunset viewing | Sunset bar and restaurant | Private beach | Affordable English afternoon tea | Spacious rooms | Large bed | Bathtub | Kid-friendly facilities …
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
Stayed four nights due to a family emergency. We picked the resort because of the openness with plenty of fresh air as well as easy road linkages especially to the airport etc. With Covid still rampant in Sabah, access to the resort was limited to guests, which was definitely a plus. Our room was large and more than adequate for our purposes though the property is showing it’s age. The staff are friendly and enthusiastic even if they don’t all perform to expectations. But hopefully that will change over time as they pick up more experience. Buffet breakfast was at the Five Sails. More than adequate. We ate a few times at Al Fresco with its fresh air and hopefully less exposure to potential Covid virus. We also had dinners at Ferdinand’s, which we highly recommend. Chef Daniele (I hope I got his name right) delighted us both nights. The tomahawk is highly recommended if your party is large enough. Noorin will take excellent care of you as she did with us. We cannot compliment her enough. Truly an asset for the resort. Did we say there’s also a trio that provided live music! For us, an oddity during the pandemic. Also an excellent resort to catch the famous KK sunsets. Will we return to stay again? You bet.…
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Sutera Harbour, General Manager at The Magellan Sutera Resort
Responded 9 Mar 2022
Dear C_James06, Thank you for posting a 5-star review on our TripAdvisor page. We are happy that you enjoyed our spacious and comfortable rooms along with the beautiful views of mother-nature that comes with it. Glad you enjoyed our breakfast, lunch and dinner at out restaurants. Our culinary team works hard to prepare an array of freshly prepared dishes that cater to both Western and Asian palates. Chef Daniel and Ms Norin as well as all our staff and the hospitality they have extended and provided have always been our pride .Nothing puts a smile more on all our faces than knowing that all our warm and friendly employees have accommodated you well. Your compliments are a great encouragement to our team and we look forward to seeing you again soon! Best regards, General Manager The Magellan Sutera Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had an incredible time at Magellan Silk Resort! This resort provided me with the perfect opportunity to relax away from the hustle and bustle of the city. First of all, the resort environment is very pleasant. Surrounded by lush tropical vegetation, I felt like I was in an oasis. The resort is located on a beautiful beach with mesmerizing white sand and crystal clear waters. My room was very spacious, luxurious and well appointed. The bed was comfortable and I had a restful sleep every night. I was able to enjoy the spectacular sunset from the room's private balcony, which was a true luxury. The service at the resort is impeccable. The staff were always friendly and helpful and made sure I had a great holiday. I felt particularly flattered by their attention to detail. The dining options at Magellan Silk Resort are also excellent. Whether it was a romantic dinner at the on-site restaurant or along the beach, the food was of a very high quality and satisfied my taste buds. I also spent some quality time at the resort’s spa. Various spa treatments and massages allowed me to completely relax and forget about fatigue. The spa therapists here are very professional and made sure I had an unforgettable spa experience. All in all, Magellan Silk Resort is an ideal resort that offers the perfect holiday experience. I can't recommend it more and I look forward to my next visit!…
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Date of stay: May 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Really good and great hotel, hotel not far from the city, the staff really helpful and friendly, and I meet good driver charter call jack show us around city tour, Kinabalu park tour, river cruise and firefly tours, if anyone need transport for any tours can just direct whatspp him (jack) Whatsapp number +60128435750.
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Date of stay: August 2023Trip type: Travelled with family
Room Tip: Have room guest car parking for free if you rent a car or drive yourself
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
Enjoy the garden and landscaping. Good breakfast. Nice roti canai and others … Service to island hoping can be arranged via hotel concierge. The bellboy especially Hafiz and his buddy Ben, should be entitled for best staffs with his commitment and experience. Nice swimming pool for kids and adults
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sutera Harbour, General Manager at The Magellan Sutera Resort
Responded 3 weeks ago
Dear Kassif3778, Thank you for your kind review and we are delighted that you had a memorable stay experience with us recently. I have taken note of your mentioned with regards to our team members Hafiz & ben who attended to you during your stay with us. Please rest assured that I will inform them of your compliments, and this will definitely inspire them to continuously perform well in their daily duties. Once again, thank you for your compliments and we hope to welcome you again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Poorly managed hotel. Rooms are dated. Buffet breakfast is so so. Worst part, management BAN Grab food drivers from entering the hotel. Forced us to walk 1km out to the security guard house to collect the food. Seriously, what the heck???? Is that how you treat your hotel guests? Sometimes it’s nice to eat outside food as well. You can’t expect us to eat in hotel 24 hours a day!?!? What kind of management directive is this???? Calling yourself 5 star resort. Might as well call it the Magellan Prison. Horrible experience. WILL NOT come back again.
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Date of stay: July 2023Trip type: Travelled with family
Room Tip: Avoid this hotel at all cost. Go to Shangri-La better.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sutera Harbour, General Manager at The Magellan Sutera Resort
Responded 3 weeks ago
Dear Victor G, Thank you for your review. We do apologize for making you feel like you were in a prison because we certainly do not intend to make you feel that way. We take note of all your detailed comments and rest assured; we are in progress to make good our rooms. As for not allowing GRAB food to be delivered to our resort, it is done in the best interests of all guests with regards to our Health and Safety policy, as we have various Food & Beverage Outlets within our resort as well Room Service which is available 24 hours. Once again, thank you for taking the time spent to write your comments.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall experience was very bad. 1. During check in, Front desk staff did not introduce or provide any information about facilities available in the resort. 2. There is a construction site next to harbour wing. It was noisy from early morning to night time. We were absolutely disappointed as we requested quiet room upon booking. 3. There was no hot water supply for shower in one night. Immediate repair work was done in midnight for an hour. 4. Room service is bad. Items (plates and forks) were not delivered after request. 5. Towels for bathing were not refilled after cleaning. Room service was called but a wrong small towel was delivered instead. 6. Razor was provided only on request. But is was removed everyday without refill which lead to daily request and wait for delivery. 7. Food in breakfast buffet are cold.…
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Date of stay: July 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sutera Harbour, General Manager at The Magellan Sutera Resort
Responded 31 Jul 2023
Dear Dreamer49050829492, Greetings and thank you very much for your valuable feedback. First and foremost, my sincere apologies for the inconvenience you experienced during your recent stay with us. We take your feedback seriously and this have been discussed with all respective Head of Departments. We take your feedback constructively and we assure you that we will continue to improve our services and product delivery. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were bummed off from Mantanani resort to magellan resort due to bad weather. That’s not the problem. The problem is we booked a chalet that fits 2 adults and 2 children but somehow we were give a suite that doesnt have bed for the kids. We have to add RM180 for another bed. Which took us 5 hours to be sent to our room. Somehow the front desk and housekeeping team are not communicating really well. We have to go to the reception 3 times to get it sorted out.
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Go somewhere else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sutera Harbour, General Manager at The Magellan Sutera Resort
Responded 31 Jul 2023
Dear Saiful, Thank you for taking the time to share your feedback regarding your recent stay with us. First and foremost. our sincere apologies for the inconvenience we caused you during your stay with us. For your kind info, our Executive Suite was allocated to you as it is one of the biggest size rooms in our resort and since you are staying with your family. Our Executive Suite room have two (2) day beds which can be converted into additional beds which is suitable and comfortable for children to sleep. I believe my team did not explain this to you. Therefore, I truly apologize for our shortcomings and the delay in getting extra bed. I have taken your feedback seriously and addressed this with my respective Department Heads. If you have paid for the extra bed and as a gesture of goodwill, we would like to refund you the extra bed charges. Please email me directly at adrian.rozario@suteraharbour.com.my, so that I can personally assist you with this. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed Club Seaview room for 2 nights and quite disappointed. Room well maintained although can see the ageing. Club sea view room do not have balcony where run of the house room all comes with balcony. Most disappointing thing here was Magellan club. They serve coffee/tea all day long and light refreshment in the evening, but no Alcoholic drink during the evening. Just coffee/tea and soft drinks. I never come across with Club lounge not serving alcoholic drinks during evening. One of highlight for Me to stay at the club room always has been pre-dinner drunks at the club lounge, and I was utterly disappointed. I complained to staff and apparantly they stop serving alcoholic drinks after COVID to offer cheaper price. I paid A$ 343 (RM1,061) which wasn't cheap, if I've known the fact I wouldn't book club room. Anyway I ordered bottle of wine at the Club lounge for A$40 (RM 120) and found out it's A$4.99 back home in Australia. Another issue I had, I signed the bill to charge to my room, they wouldn't allow it apparantly I didn't leave any deposit. I was never asked for deposit or credit card during the check in. This was very inconvenient as I had to walk all the way back/forth from their main restaurant to room to grab my purse to pay. Overall very disappointing stay and I would not recommend at the Club access room. Just go for the cheapest room and enjoy the hotel facilities …
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Date of stay: July 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sutera Harbour, General Manager at The Magellan Sutera Resort
Responded 30 Jul 2023
Dear rlfbark, Thank you for taking the time to write to us a review in our TripAdvisor page, I have taken note of your comments with regards to our Magellan Club lounge pre-dinner offerings, and I will take your feedback in consideration to explore options to improve in future. We take our guest feedbacks seriously in order to continue to improve our product offerings. I would like to also apologies in regard to collecting deposits for room charges as it is our standard operation procedure our guests of this during the check-in process. I will share this with my Front Office manager so that immediate re-training of this procedures are in place. Thank you again for your valuable feedback. Regards, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Such friendly staff! Parents enjoyed pool, good breakfast. Was very difficult to find lifts and get downstairs for breakfast. Ahmad. S was so nice and friendly, and cashier Eswana and laundry staff were lovely too!
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Lifts and stairs were difficult to find, make sure to ask a friendly staff member for help!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sutera Harbour, General Manager at The Magellan Sutera Resort
Responded 20 Jul 2023
Dear Sir/Miss, Thank you for taking the time to write us a review in our TripAdvisor page. It is rewarding to know that you and family had an excellent time lapping around the pool and enjoyed our breakfast spread which was freshly prepared to cater to both Western and Asian palates. Our staff and the hospitality they have extended and provided have always been our pride. Your compliments will certainly be an encouragement and a boost of strength to our team. However, we apologize for any shortcomings you had experienced during your stay with us. Thank you again and it would be our pleasure to welcome you back on your next visit to our resort. Best regards, General Manager The Magellan Sutera Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$107 - US$142 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
453
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Claim Your ListingTHE MAGELLAN SUTERA RESORT (R̶M̶ ̶5̶9̶6̶) RM 375: UPDATED 2023 Reviews, Price Comparison and 503 Photos (Kota Kinabalu) - Tripadvisor
Frequently Asked Questions about The Magellan Sutera Resort
Which popular attractions are close to The Magellan Sutera Resort?
Nearby attractions include Imago Shopping Mall (1.0 km), Borneo Trading Post (0.7 km), and Escapee (1.0 km).
What are some of the property amenities at The Magellan Sutera Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Magellan Sutera Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Magellan Sutera Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Magellan Sutera Resort?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to The Magellan Sutera Resort?
Conveniently located restaurants include Ferdinand's, Al Fresco, and SOULed OUT Kota Kinabalu.
Are there opportunities to exercise at The Magellan Sutera Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Magellan Sutera Resort have an airport shuttle?
Yes, The Magellan Sutera Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Magellan Sutera Resort have airport transportation?
Yes, The Magellan Sutera Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Magellan Sutera Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does The Magellan Sutera Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.