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Horizon Hotel

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Horizon Hotel
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786 Reviews from our TripAdvisor Community

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Showing 623: English reviews
Singapore, Singapore
Reviewed 7 September 2015

I recently traveled to Sabah, Kota Kinabalu and stayed 4 days 5 nights at Horizon Hotel. To my surprise, I got a room on the Top Floor, and the room facilities were new, clean and design of my room was simple and beautiful. The location of this Hotel is in central KK, I could easily walk to the riverfront in...

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Helpful?
2Thank Zara-Sukumaran
HorizonHotel2014, Guest Relations Manager at Horizon Hotel, responded to this review

Thank you for taking the time to write a review on your recent stay. It was great to read your feedback on the hotel as well as our team. I have communicated your comments to them and it is always so appreciated. We were also pleased with your recommendation, much appreciated. We hope to see you back with us the...

Kuala Lumpur, Malaysia
Reviewed 4 September 2015

Horizon Hotel was regarded as 4 star Hotel and recommended by Tripadvisor. The room condition was great however the balcony was lock due to safety. This balcony (see view) is a great opportunity for guess to view the South Chinese Sea and Gaya Island. Choose level 6 as it where swimming pool, gymnasium and prayer room (for Muslim) located. The...

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Helpful?
Thank Zalie H
HorizonHotel2014, Guest Relations Manager at Horizon Hotel, responded to this review

Thank you for your review. We were pleased to see that you enjoyed both our facilities and the convenient location of our hotel. We hope to have the opportunity to welcome you back to our hotel. Kind regards, Tova Waage

Laos
Reviewed 1 September 2015

Great location in the centre of KK with the riverfront just a 5 minute walkaway. Sunday Market is literally on the doorstep (Sunday market closes around 1pm btw). Restaurant was good, although the happy hour of a 10% discount was not overly generous! A very well equipped gym, good pool and a good breakfast buffet. Rooms are also very well...

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Helpful?
1Thank Lee S
HorizonHotel2014, Guest Relations Manager at Horizon Hotel, responded to this review

Many thanks for your review. We were delighted to see that you had a good stay with us and enjoyed our facilities, the Sunday Market, our food (will look into the discount you mentioned) and views. We hope your travels will bring you back this way. Kind regards, Tova Waage

Perth, Australia
Reviewed 27 August 2015 via mobile

We enjoyed four days at this hotel before we travelled to the east coast, and another day at the end of our trip. It was very close to everything in this very walkable city. Very pleasant rooms (we had sea view) and nice breakfasts. Not as much fresh fruit as I expected but when I asked for mango, they very...

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Helpful?
Thank mamuanddemu
HorizonHotel2014, Guest Relations Manager at Horizon Hotel, responded to this review

Thank you for sharing your thoughts on this site. As you mentioned we are in a great location and we agree that it is indeed a very walk-able city. We were pleased that you enjoyed our breakfast and the mango that was in season during you stay. We hope you will be back. Kind regards, Tova Waage

London, United Kingdom
Reviewed 26 August 2015

Great value, really clean. And very friendly and helpful reception staff/concierge. Location was perfect. I ordered room service a couple of nights which was good, the hotel was lovely and quiet, I used the laundry facilities which were good - this hotel really understood how to deliver service to a high level. The staff seemed to care and were switched...

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Helpful?
1Thank Helen C
HorizonHotel2014, Guest Relations Manager at Horizon Hotel, responded to this review

Many thanks for taking the time to write a review on your recent stay. We were delighted that you enjoyed your stay as well as our central location. I thank you for your comments regarding the team they were well pleased. We hope have the opportunity to welcome you back. Kind regards, Tova Waage

Hong Kong, China
Reviewed 24 August 2015

We always choose this hotel to stay in at the start and end of our Sabah holidays. The check in is quick and efficient (we prepay our stay as this speeds up the process) as is the check out. The hotel is located close to the hub-bub of the town, only a short walk to shops, restaurants, open markets etc....

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Helpful?
1Thank marciath
HorizonHotel2014, Guest Relations Manager at Horizon Hotel, responded to this review

Thank you for taking the time to review us on this site. We were delighted that you always choose to stay with us at the start and end of your holidays. Your positive feedback on our rooms and location are really appreciated. I have passed your comments regarding the breakfast on to our Food & Beverage Manager to review. We...

Reviewed 23 August 2015

Within walking distance of most of the sights,restaurants and shops you want to visit while in Kota Kinabalu. Tova Waage, Horizon's General Relations manager, and her staff went out of their way to ensure our stay was a pleasurable one. A group of increasingly noisy tourists forced us to be relocated from the 11th floor down to a room on...

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Helpful?
Thank Brendon C
HorizonHotel2014, Guest Relations Manager at Horizon Hotel, responded to this review

Thank you for taking the time to write a review on your recent stay. We apologize for the inconveniences during your stay but were pleased that you enjoyed our terrace rooms overlooking the South China Sea. Your comments on both our in-room fridges and Wi-Fi have been noted and you’ll be pleased to hear that these issues are in fact...

Reviewed 20 August 2015

Upon arrival, fridge in room not working, requested bucket of ice, and was told we would be charged for it. Fridge was replaced later that day. Internet slow, when it was working at all. Staff in restaurant at breakfast are very unfriendly Pool attendant didn't seem interested.

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Helpful?
2Thank Andrew M
HorizonHotel2014, Guest Relations Manager at Horizon Hotel, responded to this review

Your experiences with us were disappointing to read, but we appreciate your frank review. Please allow us this opportunity to apologize for these inconveniences. We are committed to providing our guests with the highest quality services. We sincerely regret we fell short of our goal in this instance. Your comments have been highlighted to the relevant departments. We hope you...

Reviewed 17 August 2015 via mobile

The stay did not start as well as it could have due to an unsmiling (bordering on surly) check-in experience. My credit card was taken without any reference to how much was being pre-authorised as well. Not that we mind the amount per se but it's only polite, right? After this somewhat indifferent start, we were pleasantly surprised with our...

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Helpful?
Thank Jonathan K
HorizonHotel2014, Guest Relations Manager at Horizon Hotel, responded to this review

Thank you for sharing your thoughts with us here. We were dismayed to see that that your check in fell short of our usual standards and for this we apologize. Thank you for drawing our attention to your thoughts on our breakfast. These have been passed on to our F&B Manager.. We were, however, gratified to see that you enjoyed...

Hong Kong, China
Reviewed 17 August 2015

The hotel is located in the busy travellers strip closed to a big market where you can find plenty of fruits and restaurants within one kilometre. Nicely decorated and the room is good size. However the lobby is cosy and crowded and does not match with the 4 stars hotel we expected. The breakfast buffet is great. Recommended.

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Helpful?
Thank admiral_tour_allison
HorizonHotel2014, Guest Relations Manager at Horizon Hotel, responded to this review

Many thanks for your feedback. It meant a lot to us that you liked your room and you enjoyed your overall stay with us. You recommendation is much appreciated. We hope to see you back again soon. Kind regards, Tova Waage

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Overlooking the city with sea views, featuring branded 42/50" Plasma TV, restorative rain showers, comfortable beds, free high speed internet access and all the extra touches that will make your stay memorable. Our thoughtfully designed modern spacious and luxurious rooms promise a restful stay. ... more   less 

Additional Information about Horizon Hotel

Address: Jalan Pantai, Kota Kinabalu 88999, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: RM287 - RM441 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Horizon Hotel 4*
Number of rooms: 180
Reservation Options:
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Also Known As:
Horizon Hotel Kota Kinabalu, Sabah
Horizon Hotel And Spa
Hotel Style:
#4 Business Hotel in Kota Kinabalu
#4 Luxury Hotel in Kota Kinabalu
#7 Romantic Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Horizon Hotel staff and other travellers.
10 questions
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Questions? Get answers from Horizon Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the room in the middle of the row of rooms”
 of 5 bubbles CulpritAndJury, 29 Mar 2017 | Read review
“High floor, overlooking ocean. I had a room at true end, no noise.”
 of 5 bubbles LynneOz, 21 Mar 2017 | Read review
“Ask to overlook the bay”
 of 5 bubbles Lttle_Gem, 18 Mar 2017 | Read review
“Not sure we had a quiet night”
 of 5 bubbles terrysegal, 14 Mar 2017 | Read review
“Best rooms are on the upper floors, sea-side, But you pay more, We were given a modes upgrade, which was upper floor city-view.”
 of 5 bubbles rogerm332, 25 Jan 2017 | Read review
5 of 5