Shangri-La Tanjung Aru, Kota Kinabalu
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What is Travellers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Individually wrapped toiletries
- On-site COVID testing available
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Updated 25/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Tanjung Aru, Kota Kinabalu
Updated 25/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#9 of 174 hotels in Kota Kinabalu
Location
Cleanliness
Service
Value
Travellers' Choice
Located 10 minutes from Kota Kinabalu International Airport, coral islands and the city centre, just 150-minute flight time from Singapore, Hong Kong and Kuala Lumpur, Shangri-La Tanjung Aru, Kota Kinabalu is a tranquil retreat offering 498 beautifully appointed mountain and seaview rooms and suites, six restaurants and bars, and a wealth of enjoyable recreational opportunities for families and leisure travellers. The resort is home to Chi, The Spa, a luxurious private spa experience based on traditional Asian healing philosophies. The spa comprises of 5 single villas, 3 couples' villas and an open Yoga Pavilion, all located on Pulau Bayu, the resort’s private island. It is one of the only two five-star spas in Kota Kinabalu.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Boating
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Canoeing
Diving
Game room
Mini golf
Snorkelling
Tennis court
Water park
Evening entertainment
Fishing
Table tennis
Waterslide
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Airport transportation
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air purifier
Air conditioning
Private beach
Desk
Minibar
Flatscreen TV
Walk-in shower
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Park View
Languages Spoken
English, Chinese, Korean, Malay
Location
Full view
52Somewhat walkable
Grade: 52 out of 100
10Restaurantswithin 1 km
1Attractionwithin 1 km
Contact
20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100 Malaysia
Getting there
Car HireSee car hire from US$22/day
4384Reviews125Q+A100Room tips
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+1
First impressions No one at the front to greet us and take our luggage, we needed to wheel up the ramp ourselves. Stand up check in and could do with more staff to check in guests. Room Bed was very comfy, separate bath shower all good, although perhaps due an update. Tea and coffee was poor, rubbish nescafe instant sachets. Robes, towels, toiletries all perfectly fine and what you'd expect from a 5 star hotel. Sea view was lovely and worth it for the sunset. Room service We enjoyed the satay, drinks were poor quality though, very disappointed with the cocktails, they had hardly any alcohol in them. Empty minibar too which was a bit of a pain. Restaurants The grill bar was okay, prawns were overcooked and lacking flavour. The local food restaurant was pretty good but the buffet was above average, nothing exceptional. The Chinese was the best restaurant, food was pretty good, would recommend eating there if you're staying. Breakfast was good, the waffles were really tasty, better than rasa ria. Service The staff were quite friendly but it's like night and day compared to Rasa Ria. Activities Tanjung wins hands down here for sea and snorkeling etc activities compared to rasa ria, the sea is much calmer and the location is perfect for the nearby island coral reefs. Getting around Make sure you download grab, we'd have struggled without it, book a route and pay cash, it was easy if you have WiFi to book the ride. The nearby markets cause major traffic around 7pm so beware of that, its definitely worth eating out in KK compared to the hotel food. We enjoyed Japanese Sakagura Japanese restaurant and mamasita Mexican. Spa Absolutely fantastic, definitely recommend, private changing room shower etc, lovely setting and great skilled masseuse. Good offer for guests staying at the resort. Overall Wins hands down for location and setting if you want sea views and quiet whilst staying in KK if you're planning on visiting KK city or doing snorkeling/diving etc but I'd probably look to stay at the Hilton next time, as the rooms look much nicer and for overall peace and quiet and luxury, rasa ria trumps tanjung. …
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Use grab for transport. Don't use borneo divers, use go Aquatic if you're diving, their equipment...
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1 Helpful vote
Helpful
+1
Hotel's Favourite
Great hotel with the best amenities in Kota Kinabalu. We stayed for 1 night and it was the best experience. We book under Summer Supper Deal to celebrate our anniversary. Firstly, the team did a fantastic job in our room by decorating and we were given a basket of fruit and chocolates. The room was excellent and all the amenities were 5 star. For improvement, maybe Shangri-La could upgrade its Aircond system to a digital system rather than using button. The in room dining was excellent. We ordered Oxtail Assam Pedas and Beef Burger. Both were spot to taste. The breakfast was good and ful of varieties. My 2 year old son had a good breakfast cereal. Before checking out, we had our lunch which was Tuaran Mee goreng and Nasi Dagang. The Tuaran was good and Nasi Dagang was excellent. Since it was in our package, we went for the free return island trip. We went to Pulau Manukan to snorkel around there. It was amazing and we had such a good time there. My son had a great time in the island swimming and seeing the fish and sand. Overall it was the best staycation. We were tired but had a very good family time. Although my son did not went to the poll, he was super happy with the activities and food. We will surely be coming back in the near future. P/S: Thank you to Ms Fanney who was very accommodating. We had to change our reservation date as we had something going on. Kudos to her and the team.…
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Date of stay: September 2020
Rooms
Service
Sleep Quality
2 Helpful votes
Helpful
Response from TAH Team, Owner at Shangri-La Tanjung Aru, Kota Kinabalu
Responded 21 Sep 2020
Dear ShafiqFadilahFamily, Thank you for giving us full rating. We are so very happy to hear that you and your young family had enjoyed your time here with us and thank you for all your compliments. I am going to copy this review and send it directly to Fanney and the chefs, I am certain this will bring extra big smiles to their faces. Meanwhile, we look forward to welcoming you all back soon. Do take care and stay safe. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu
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It's the Shangri-La but this is a resort style. Somewhat secluded which makes it really quiet from the hustle & bustle of the city. I got a room on the high floor over looking the sea and the sunset. Ample choices for dining. Service was warm and hospitable. I managed to get a good deal for 3D2N. Overall - very satisfied.
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Helpful
Response from Shangri-La Tanjung Aru Kota Kinabalu, Other at Shangri-La Tanjung Aru, Kota Kinabalu
Responded 6 days ago
Dear Ray, thank you so much for this amazing review of your recent stay at the resort! We'd love to welcome you back real soon. Until we meet again, please stay safe. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La Tanjung Aru, Kota Kinabalu
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Checked in last 20th of June, staff was welcoming and checking in was easy special mentioned to Johnny and Christina of Horizon Club. The staff in Tatu restaurant was very attentive and helpful, especially to Arjun and Chef Zula. Breakfast food is good , nothing special. My husband and I have a good experience everyday in Horizon Club for the outstanding and brilliant service from Darren , Johnny and Norman . Definitely come back here again and definitely recommend this hotel.
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from Shangri-La Tanjung Aru Kota Kinabalu, Other at Shangri-La Tanjung Aru, Kota Kinabalu
Responded 1 week ago
Dear 777maricelg, thank you so much for this amazing review of my colleagues here at the resort! I cannot wait to show them your review, this will put big smiles on their faces all day, especially Johnny and Christina. We'd love to welcome you back real soon. Until we meet again, please stay safe. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La Tanjung Aru, Kota Kinabalu
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+1
So still 5 days to go before we have to leave but already been here for 12, a great place to use as a base to explore , airport only 10 minutes away and flights cheap as chips to get around , sandakan takes 45 minutes , gotta mention certain members of staff as going above and beyond , Charlie the manager , Charlie at coco joes , Jennifer , Hilary and Henry but a special mention to Boyd and zaidee who have always been so attentive and looked after us , miss dazy and bece in the reception bar couldn’t believe they had been moved elsewhere from last time , couldn’t believe they’d actually shut that bar tbh . Couldn’t ever give this place anything but 5 stars but ………. It’s changed , I knew covid would have an impact , the guys I’ve mentioned and the rest of the staff are definitely having to work harder but if you loose 300 staff because of the pandemic it’s going to change the feel , it hasn’t spoiled the stay but you can tell it’s changed since 2018 . Would I use this place again , yes !!!! Couple of pointers , download the grab app it makes travelling around a lot easier , when booking trips thru the tripadvisor app make sure you phone the provider that they’ve received your booking request , download the airasia app if your going to explore and last but not least if your coming this way make sure you go to sandakan to see the orangutans 🦧. Once again thanks zaidee, Boyd , Jenifer and Hilary , you guys made us feel special .…
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Date of stay: June 2022Trip type: Travelled as a couple
Helpful
Response from Shangri-La Tanjung Aru Kota Kinabalu, Other at Shangri-La Tanjung Aru, Kota Kinabalu
Responded 1 week ago
Dear longlance, thank you very much for this review of the resort and of our colleagues. I cannot wait to show your encouraging words here to my colleagues, I am certain this will put big smiles on their faces! We look forward to welcoming you back. Until we meet again, we wish you many more happy and safe travel adventures ahead. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La Tanjung Aru, Kota Kinabalu
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We have always stayed here when visiting KK, but this time it is quite disappointing. The housekeeper could be more attentive with the room. As we have connecting room, I was around in one of the room when the housekeeper was working on the other room. The whole cleaning took only less than 10mins which was quite surprising to me. For a room that cost more than RM400, I assume it wouldnt kill to leave a spare bottle of bath gel. I had to call and request for additional bath gel twice during these 6 nites stay. And used empty bottle of bath gel was left in the shower area. After housekeeping. There was a plastic bag of trash tied up and left under the coffee table since dat 1. By the 4th night, it was still not cleared away and was instead moved onto the table. It was a visually obvious bag of trash as the bag was tranparent, and inside are empty transparents disposable containers. Big empty bottle of mineral water was also not cleared away. After housekeeping. Chi Spa was also another letdown. We had the parents package, and the scrub, massage and facial all 3 sessions did not feel like it was done to the full timing. There are more newer hotels emerging in KK, and I hope Tanjung Aru can keep up their standard for our next visit.…
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from Shangri-La Tanjung Aru Kota Kinabalu, Other at Shangri-La Tanjung Aru, Kota Kinabalu
Responded 2 weeks ago
Dear cliffapple, thank you for taking the time to write this review of your recent stay with us. I am sorry to hear that the stay did not meet your expectations this time. We appreciate the feedback about the housekeepers' efficiency and the Spa's treatment timing, we will advise the relevant departments to look into these matters immediately. Meanwhile, please reach out to the Duty Managers for any assistance while you are at the resort, they are on duty 24 hours a day should you require additional amenities. They can be contacted through the Service Centre button on your telephone in your room. We would love to welcome you back again, please contact us via our email kotakinabalu@shangri-la.com when you are planning your next Sabah visit. Thank you very much for your kind support thus far, we truly appreciate these feedback and look forward to seeing you again. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La Tanjung Aru, Kota Kinabalu.
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Stayed at Tanjung Wing Seaview for 4D3N. Staff took initiative to arrange for extra bed and offer early check-in (though subjected to availability). Impressed. Was lucky enough to have a sunset view from the balcony. Clean and spacious room. Good breakfast at Cafe Tatu; lot's of variety. Teh Tarik is the highlight. Staff that we interacted with are attentive, forthcoming and takes pride in their work. We forgot to dispose the power bank; the staff went extra mile in checking with us whether to deliver back to us. The only downside is the lunch at Shang Palace. It is overpriced and the food lacks quality. Other than that, it was indeed a fantastic stay.
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Helpful
Response from Shangri-La Tanjung Aru Kota Kinabalu, Other at Shangri-La Tanjung Aru, Kota Kinabalu
Responded 2 weeks ago
Dear ywchin9, thank you very much for taking the time to review your stay with us. While we are delighted to hear that you had enjoyed your time with us, we note your feedback about Shang Palace. We appreciate the feedback and will work on it accordingly. Meanwhile, we hope to welcome you back soon. Until we meet again, we wish you many more safe and happy travel adventures ahead. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La Tanjung Aru, Kota Kinabalu
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Did a 4 night stay here and it was simply a great experience. Pre-arrival/reservation team (Aki Cheong) checked in on us before our stay to let us know that she had taken the liberty to get us a connecting room as she saw we had a reservation for 2 rooms with kids in tow. So glad she did as I always had difficulties in other hotel chains getting connecting room. Arrival check in at horizon lounge was simply seamless and warm. The lounge team especially Johnny, took great care of us while we were there. They were very attentive and very personal. Really enjoyed chatting with them and it’s these small touches that make this more than a hotel to stay. Team also arranged a birthday cake for my son. With a handwritten birthday card! Pls extend my thanks to everyone and Johnny especially. Thanks for making it so memorable for us. We will be back!…
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Date of stay: June 2022Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Shangri-La Tanjung Aru Kota Kinabalu, Other at Shangri-La Tanjung Aru, Kota Kinabalu
Responded 2 weeks ago
Dear Rico1975ko, thank you so much for this wonderful review of the resort. We are absolutely delighted to hear that you had an enjoyable family holiday in Kota Kinabalu recently. Your review here will definitely leave smiles on many faces when I share it with them, especially Johnny and team. We'd love to welcome you back when you are in Sabah next. Until we meet again, safe travel always. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La Tanjung Aru, Kota Kinabalu
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Shangri-La Group never let me down. It is great to stay with especially when considering there is nice and efficient staff. My trip was disturbed by a ridiculous hotel group leading to a sudden changes. However, the staff in Shangri-La helped me amend my booking at once and answer my questions patiently. They are with professional attitude and friendly tone which totally respectable. I do recommend others staying in Shangri-La, and you
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Date of stay: June 2022
Helpful
Response from Shangri-La Tanjung Aru Kota Kinabalu, Other at Shangri-La Tanjung Aru, Kota Kinabalu
Responded 4 weeks ago
Dear Thomas235711, thank you very much for your kind words. We are happy to have been able to assist you during your recent visit to Kota Kinabalu. Please keep in touch, we'd love to welcome you back soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La Tanjung Aru, Kota Kinabalu
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+1
We booked the Horizon Club Seaview Twin room. Check in was swift. The staff at the Club Horizon were friendly & hospitable. We got a room on the 3rd floor. Love the greenery & the resort landscape. Room was clean, spacious & everything works well. Well maintained. It wasn’t as luxurious. Nonetheless, we truly enjoyed ourselves
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Date of stay: May 2022Trip type: Travelled with friends
Helpful
Response from Shangri-La Tanjung Aru Kota Kinabalu, Other at Shangri-La Tanjung Aru, Kota Kinabalu
Responded 4 weeks ago
Dear Khairulshah, thank you for taking the time to rate us here. We are very happy to hear that you had enjoyed your stay with us. We welcome any feedback you may have to help us improve our services and facilities. Can you kindly email us with details of your stay and let us know how we can exceed your expectations the next time you are with us? We truly appreciate your kind support. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La Tanjung Aru, Kota Kinabalu
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PRICE RANGE
US$111 - US$174 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la`s tanjung aru hotel kota kinabalu, shangri-la`s tanjung aru resort and spa, shangri las tanjung aru resort, shangri las tanjung aru hotel, shangri la kota kinabalu
FORMERLY KNOWN AS
Shangri-La's Tanjung Aru Resort & Spa
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
498
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Claim Your Listing Frequently Asked Questions about Shangri-La Tanjung Aru, Kota Kinabalu
Which popular attractions are close to Shangri-La Tanjung Aru, Kota Kinabalu?
Nearby attractions include Tanjung Aru Beach (1.0 km).
What are some of the property amenities at Shangri-La Tanjung Aru, Kota Kinabalu?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Shangri-La Tanjung Aru, Kota Kinabalu?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Tanjung Aru, Kota Kinabalu?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La Tanjung Aru, Kota Kinabalu?
Yes, free parking is available to guests.
What are some restaurants close to Shangri-La Tanjung Aru, Kota Kinabalu?
Conveniently located restaurants include Sunset Bar at Shangri-La's Tanjung Aru Resort & Spa, Coco-Joe's Bar & Grill, and Shang Palace.
Are there opportunities to exercise at Shangri-La Tanjung Aru, Kota Kinabalu?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Shangri-La Tanjung Aru, Kota Kinabalu have airport transportation?
Yes, Shangri-La Tanjung Aru, Kota Kinabalu offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Tanjung Aru, Kota Kinabalu?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Tanjung Aru, Kota Kinabalu offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Shangri-La Tanjung Aru, Kota Kinabalu?
The staff speaks multiple languages, including English, Chinese, Korean, and Malay.