First impressions No one at the front to greet us and take our luggage, we needed to wheel up the ramp ourselves. Stand up check in and could do with more staff to check in guests. Room Bed was very comfy, separate bath shower all good, although perhaps due an update. Tea and coffee was poor, rubbish nescafe instant sachets. Robes, towels, toiletries all perfectly fine and what you'd expect from a 5 star hotel. Sea view was lovely and worth it for the sunset. Room service We enjoyed the satay, drinks were poor quality though, very disappointed with the cocktails, they had hardly any alcohol in them. Empty minibar too which was a bit of a pain. Restaurants The grill bar was okay, prawns were overcooked and lacking flavour. The local food restaurant was pretty good but the buffet was above average, nothing exceptional. The Chinese was the best restaurant, food was pretty good, would recommend eating there if you're staying. Breakfast was good, the waffles were really tasty, better than rasa ria. Service The staff were quite friendly but it's like night and day compared to Rasa Ria. Activities Tanjung wins hands down here for sea and snorkeling etc activities compared to rasa ria, the sea is much calmer and the location is perfect for the nearby island coral reefs. Getting around Make sure you download grab, we'd have struggled without it, book a route and pay cash, it was easy if you have WiFi to book the ride. The nearby markets cause major traffic around 7pm so beware of that, its definitely worth eating out in KK compared to the hotel food. We enjoyed Japanese Sakagura Japanese restaurant and mamasita Mexican. Spa Absolutely fantastic, definitely recommend, private changing room shower etc, lovely setting and great skilled masseuse. Good offer for guests staying at the resort. Overall Wins hands down for location and setting if you want sea views and quiet whilst staying in KK if you're planning on visiting KK city or doing snorkeling/diving etc but I'd probably look to stay at the Hilton next time, as the rooms look much nicer and for overall peace and quiet and luxury, rasa ria trumps tanjung. …
Great hotel with the best amenities in Kota Kinabalu. We stayed for 1 night and it was the best experience. We book under Summer Supper Deal to celebrate our anniversary. Firstly, the team did a fantastic job in our room by decorating and we were given a basket of fruit and chocolates. The room was excellent and all the amenities were 5 star. For improvement, maybe Shangri-La could upgrade its Aircond system to a digital system rather than using button. The in room dining was excellent. We ordered Oxtail Assam Pedas and Beef Burger. Both were spot to taste. The breakfast was good and ful of varieties. My 2 year old son had a good breakfast cereal. Before checking out, we had our lunch which was Tuaran Mee goreng and Nasi Dagang. The Tuaran was good and Nasi Dagang was excellent. Since it was in our package, we went for the free return island trip. We went to Pulau Manukan to snorkel around there. It was amazing and we had such a good time there. My son had a great time in the island swimming and seeing the fish and sand. Overall it was the best staycation. We were tired but had a very good family time. Although my son did not went to the poll, he was super happy with the activities and food. We will surely be coming back in the near future. P/S: Thank you to Ms Fanney who was very accommodating. We had to change our reservation date as we had something going on. Kudos to her and the team.…
It's the Shangri-La but this is a resort style. Somewhat secluded which makes it really quiet from the hustle & bustle of the city. I got a room on the high floor over looking the sea and the sunset. Ample choices for dining. Service was warm and hospitable. I managed to get a good deal for 3D2N. Overall - very satisfied.
Checked in last 20th of June, staff was welcoming and checking in was easy special mentioned to Johnny and Christina of Horizon Club. The staff in Tatu restaurant was very attentive and helpful, especially to Arjun and Chef Zula. Breakfast food is good , nothing special. My husband and I have a good experience everyday in Horizon Club for the outstanding and brilliant service from Darren , Johnny and Norman . Definitely come back here again and definitely recommend this hotel.
So still 5 days to go before we have to leave but already been here for 12, a great place to use as a base to explore , airport only 10 minutes away and flights cheap as chips to get around , sandakan takes 45 minutes , gotta mention certain members of staff as going above and beyond , Charlie the manager , Charlie at coco joes , Jennifer , Hilary and Henry but a special mention to Boyd and zaidee who have always been so attentive and looked after us , miss dazy and bece in the reception bar couldn’t believe they had been moved elsewhere from last time , couldn’t believe they’d actually shut that bar tbh . Couldn’t ever give this place anything but 5 stars but ………. It’s changed , I knew covid would have an impact , the guys I’ve mentioned and the rest of the staff are definitely having to work harder but if you loose 300 staff because of the pandemic it’s going to change the feel , it hasn’t spoiled the stay but you can tell it’s changed since 2018 . Would I use this place again , yes !!!! Couple of pointers , download the grab app it makes travelling around a lot easier , when booking trips thru the tripadvisor app make sure you phone the provider that they’ve received your booking request , download the airasia app if your going to explore and last but not least if your coming this way make sure you go to sandakan to see the orangutans 🦧. Once again thanks zaidee, Boyd , Jenifer and Hilary , you guys made us feel special .…
We have always stayed here when visiting KK, but this time it is quite disappointing. The housekeeper could be more attentive with the room. As we have connecting room, I was around in one of the room when the housekeeper was working on the other room. The whole cleaning took only less than 10mins which was quite surprising to me. For a room that cost more than RM400, I assume it wouldnt kill to leave a spare bottle of bath gel. I had to call and request for additional bath gel twice during these 6 nites stay. And used empty bottle of bath gel was left in the shower area. After housekeeping. There was a plastic bag of trash tied up and left under the coffee table since dat 1. By the 4th night, it was still not cleared away and was instead moved onto the table. It was a visually obvious bag of trash as the bag was tranparent, and inside are empty transparents disposable containers. Big empty bottle of mineral water was also not cleared away. After housekeeping. Chi Spa was also another letdown. We had the parents package, and the scrub, massage and facial all 3 sessions did not feel like it was done to the full timing. There are more newer hotels emerging in KK, and I hope Tanjung Aru can keep up their standard for our next visit.…
Stayed at Tanjung Wing Seaview for 4D3N. Staff took initiative to arrange for extra bed and offer early check-in (though subjected to availability). Impressed. Was lucky enough to have a sunset view from the balcony. Clean and spacious room. Good breakfast at Cafe Tatu; lot's of variety. Teh Tarik is the highlight. Staff that we interacted with are attentive, forthcoming and takes pride in their work. We forgot to dispose the power bank; the staff went extra mile in checking with us whether to deliver back to us. The only downside is the lunch at Shang Palace. It is overpriced and the food lacks quality. Other than that, it was indeed a fantastic stay.
Did a 4 night stay here and it was simply a great experience. Pre-arrival/reservation team (Aki Cheong) checked in on us before our stay to let us know that she had taken the liberty to get us a connecting room as she saw we had a reservation for 2 rooms with kids in tow. So glad she did as I always had difficulties in other hotel chains getting connecting room. Arrival check in at horizon lounge was simply seamless and warm. The lounge team especially Johnny, took great care of us while we were there. They were very attentive and very personal. Really enjoyed chatting with them and it’s these small touches that make this more than a hotel to stay. Team also arranged a birthday cake for my son. With a handwritten birthday card! Pls extend my thanks to everyone and Johnny especially. Thanks for making it so memorable for us. We will be back!…
Shangri-La Group never let me down. It is great to stay with especially when considering there is nice and efficient staff. My trip was disturbed by a ridiculous hotel group leading to a sudden changes. However, the staff in Shangri-La helped me amend my booking at once and answer my questions patiently. They are with professional attitude and friendly tone which totally respectable. I do recommend others staying in Shangri-La, and you
We booked the Horizon Club Seaview Twin room. Check in was swift. The staff at the Club Horizon were friendly & hospitable. We got a room on the 3rd floor. Love the greenery & the resort landscape. Room was clean, spacious & everything works well. Well maintained. It wasn’t as luxurious. Nonetheless, we truly enjoyed ourselves
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