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Shangri-La's Tanjung Aru Resort & Spa

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3,544 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La's Tanjung Aru Resort & Spa
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Showing 2,804: English reviews
Kota Kinabalu
Reviewed 26 November 2013

We choose this resort to celebrate our 1st Wedding Anniversary!! Our room located at Tanjung Wing which was clean, tidy and attached balcony with sea view. Our bed is huge, comfortable & was decorated beautifully - full of red rose petals and a pair of swan towels. It’s just very lovely and romantic! We are really appreciated the arrangement. TQ....

Review collected in partnership with shangri-la.com
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Helpful?
4Thank MichelleThien
Shangrila_TAH, General Manager at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Michelle, thank you for your sharing your feedback and pictures with us. I’m pleased to know that you and your partner liked our special arrangement and enjoyed your stay overall. Thank you again for choosing to celebrate your special day with us and we look forward to your next visit! Sincerely, Craig Powell General Manager

Albury
Reviewed 24 November 2013

Enjoyed a 7 night stay with our 2 young boys (7/10 yo), we all loved the resort. We had 2 interconnecting rooms in the Tanjung Seaview wing. The rooms were very large with all modern facilities, beds huge and comfortable. We got a very significant discount for the second room. The seaview rooms both had a lovely view of the...

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1Thank AlburyAussie
Shangrila_TAH, General Manager at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear AlburyAussie, thank you for sharing your stay experience with us and I am pleased to know that our colleagues managed to assist you in locating your missing backpack. It was a pleasure reading your personal take on our resort and we look forward to welcoming you to our resort again in the near future. Sincerely, Craig Powell General Manager

Reviewed 24 November 2013 via mobile

Soon as we arrived we were greeted with a very friendly smile and welcome at the front entrance Front desk check in again staff very friendly and we were given cold towel and drink whilst we waited to check in Our room was in the ideal spot as we could watch the sunset every night from our balcony and the...

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1Thank George D
Malaysia
Reviewed 23 November 2013

Having lived in Asia for over 4 years, many business lunches and putting clients in traders and shangri la hotels, this is the final straw. My partner surprised me for my birthday weekend, from the moment we arrived the service and promises has been bery bad. We always book club lounge, when we arrived they took for ever to check...

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2Thank Raj C
Shangrila_TAH, General Manager at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Raj C,  thank you for your constructive feedback. I am sorry to learn of your disappointing stay experience and would like to sincerely apologise for any inconvenience endured during your stay. Your comments are well noted and I will personally see to addressing these issues with the team for our continuous improvement. To assist us in our further, please email...

Perth, Australia
Reviewed 23 November 2013

This is my favourite hotel to date. Absolutely loved everything about this hotel. The entrance and lobby is beautiful and the service was impeccable. Thoroughly enjoyed the buffet breakfast. Rooms were definitely 5 star and the beds were super comfy! Beautiful pool and private beach and the day spa was just amazing!!!! Highly recommend this hotel - you won't regret...

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1Thank ZaylaT
Runcorn
Reviewed 22 November 2013

Elaine and I arrived at this resort, full of expectation and we were not disappointed. Everything about the place was superb, clean and every whim catered for, only one complaint which was a niggle. On arrival they take your credit card and they took £420 straight away from your card, so as you spend, it comes off what you have...

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1Thank Raygcoach1
Burton upon Trent, United Kingdom
Reviewed 22 November 2013 via mobile

For starters we cannot believe how anyone can put this hotel and the staff down, we travel a lot and me and partner couldn't of had more of a perfect stay. From the moment we landed to the day we left it was outstanding! we stayed in the tanjung wing for 12 nights and had a beautiful look out over...

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2Thank Explore1987
Shangrila_TAH, General Manager at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Dan and Becky, thank you for sharing your experience with us. I am delighted to hear that my team took good care of you both during your stay at the resort. Thank you so much for recognizing the efforts made by our dedicated and passionate colleagues. From all of us here at the resort, we look forward to welcoming...

London, England, United Kingdom
Reviewed 21 November 2013

We stayed here for 14 nights and had the most incredible holiday. We did read quite a few negative reviews on here before visiting, which can make you understandably worried, but as soon as we pulled up to the entrance in the taxi we knew we were going to have a fantastic time in a beautiful resort and shouldn’t have...

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6Thank Amy M
Shangrila_TAH, General Manager at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Amy M, thank you for your wonderful and honest comments on your recent stay experience with us. I am delighted to hear that you enjoyed your stay and should you wish to visit us again, please write to me at Craig.powell@shangri-la.com and I will personally see to your reservation. Thank you and we look forward to welcoming you back...

Hong Kong, China
Reviewed 20 November 2013

For the price you pay I would expect the hotel to be impeccable. It wasn't. Check-in: efficient Room: all functioning but the room itself is quite old (carpet and amenities) Health club: spacious Locker room: no jacuzzi was a downer for me...but they had individual bath tubs for soaking...it did the deed but just not convenient enough Breakfast: the worst;...

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Helpful?
Thank jumeirah_queen
Shangrila_TAH, General Manager at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear jumeirah_queen , thank you for your constructive feedback. Your comments are well noted and have been shared with the team for their further improvement. Please accept our sincere apologies for the poor breakfast experience and we will certainly continue to work on improving our products and services in the near future. Thank you again for staying with us and...

Barcelona, Spain
Reviewed 19 November 2013

We stayed two nights and our experience was excellent. The room, service and cleanliness were outstanding. The only negtive factor was a dinner in one of the restaurants that not reach our expectations.

Review collected in partnership with shangri-la.com
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Thank Rafael M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
A paradise for the senses surrounded by natural beautyA gentle breeze caresses your face as you wake to the sound of waves lapping the beach. The balcony opens up to an inspiring vista of sparkling coral islands and swaying of palm trees. Tunku Abdul Rahman Park, bordered by crystal clear waters and lush vegetation Sophistication surrounds you in a lavishly decorated suite inspired by Borneo’s rich cultural heritage. Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu, is a perfect tropical getaway, a luxurious tranquil retreat just a short drive from the city.Yet, excitement beckons as you set out to discover all Kota Kinabalu’s delights. Making your way to Kinabalu National Park, you are thrust into a jungle paradise of natural wonders, rugged landscapes and scenic beauty. From the Rafflesia, the largest flower in the world, to the famous Orangutans in their natural habitat, it only gets more breathtaking every step of the way.The afternoon is spent exploring the picturesque town of Kota Belud. As Sabah’s largest and most popular open market, you find gems of all sorts, ranging from handmade handicrafts to mouth-watering local delights like natural honey.Back at the resort, you look forward to a sunset cruise, which departs from STAR Marina, to catch Borneo's famous sunset. Not long after, you wind down at Coco-Joe’s Bar & Grill. Lounging atop one of the beach-dining platforms, over cocktails and a delectable seafood tower, you continue to enjoy the sound of overlapping waves on the shores of Sunset Beach. A pampering session at CHI, The Spa rounds off the day. With treatments based on traditional Asian healing philosophies, you lose yourself in an enchanted and indulgent journey, all on the resort’s private spa island.For every experience here, you are surrounded by natural beauty. And it all begins at Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu ... more   less 

Additional Information about Shangri-La's Tanjung Aru Resort & Spa

Address: 20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: RM939 - RM1,789 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Tanjung Aru Resort & Spa 5*
Number of rooms: 495
Reservation Options:
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Also Known As:
Shangri-La`s Tanjung Aru Hotel Kota Kinabalu
Shangri-La`s Tanjung Aru Resort And Spa
Shangri Las Tanjung Aru Resort
Shangri Las Tanjung Aru Hotel
Shangri La Kota Kinabalu
Shangri-La's Tanjung Aru Resort & Spa Kota Kinabalu, Sabah
Hotel Style:
#1 Romantic Hotel in Kota Kinabalu
#1 On the Beach Hotel in Kota Kinabalu
#2 Business Hotel in Kota Kinabalu
#2 Spa Hotel in Kota Kinabalu
#2 Luxury Hotel in Kota Kinabalu
#3 Family Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Tanjung Aru Resort & Spa staff and other travellers.
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Questions? Get answers from Shangri-La's Tanjung Aru Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Horizon Suite”
 of 5 bubbles Dr-R-Fun, 22 Mar 2017 | Read review
“ground floor south side with sea view”
 of 5 bubbles YorksFish, 9 Mar 2017 | Read review
“We had a Kinabalu Club room with a view of Mount Kinabalu.”
 of 5 bubbles Sandycliff55, 23 Feb 2017 | Read review
“Most rooms have water views, but mountain view rooms are still good. Try to get floor 5 and above”
 of 5 bubbles NorthernNov, 16 Feb 2017 | Read review
“beach resort less than 20 mins away from the airport”
 of 5 bubbles DSISJ, 13 Feb 2017 | Read review
5 of 5