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    The Palace Hotel Kota Kinabalu

    255 reviews
    #26 of 98 Hotels in Kota Kinabalu
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    No 1 Jalan Tangki, Kota Kinabalu 88100, Malaysia
    Lowest prices for your stay
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    1 room, 2 adults, 0 children12
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    US$47
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    Agoda.com
    US$39
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    US$43
    Trip.com
    US$41
    Expedia.com
    US$47
    Priceline
    US$39
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    US$47
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    US$47
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    Room & Suite (66)
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    Overview
    3.5
    255 reviews
    • Excellent20%
    • Very good40%
    • Average28%
    • Poor8%
    • Terrible4%
    Travellers talk about
    “main downtown”(3 reviews)
    “food waste”(2 reviews)
    “karaoke lounge”(2 reviews)
    No 1 Jalan Tangki, Kota Kinabalu 88100, Malaysia See on map
    AMENITIES
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    4 Star Hotel
    All hotel details
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    Reviews (255)
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    Traveller rating
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    37
    74
    58
    20
    11
    Show reviews that mention
    All reviewsmain downtownfood wastekaraoke loungec unitquiet locationa small swimming poolstandard rooms areno windowmodern hotelnon smokinglaksachinese new yearbooked this hotelbuffet breakfastnoodlesdeluxe roommin walk
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    1 - 5 of 200 reviews
    Reviewed 3 weeks ago via mobile
    Great breakfast buffet

    My fav part of my stay here is the breakfast. Always ordered the omelette and waffle. The staff are polite, cheerful and helpful everytime I stayed there. The location is nearby Wisma Sesb and Kompleks Karamunsing. A good pokemon-hunter spot too.

    Thank Azy Yati I
    Reviewed 4 weeks ago via mobile
    inconvenience

    It is inconvenient because it is on the hill of Kota Kinabalu out of town. There was no store nearby, there was one convenience store in a remote place, but it was a very difficult place for me. When you go, you should go asking...More

    Thank tabitosan
    Reviewed 1 May 2018
    Ok for a larger hotel managed by a corporation

    Fine for a few days in Kota Kinabalu. Need to use a taxi or Grab to get to and from this quiet location. But nestled against a wooded hill to was a quiet respite from the bustle of the city. Rooms getting a little jaded....More

    1  Thank Wurray
    Reviewed 17 April 2018
    Great & flexible

    The flexibel working hours of the staff and restaurants made our production possible. A very big thank you to Freedie, -general manager- for his understanding and flexibility in supporting our TV-production. Chris

    Thank Chris9800
    Reviewed 12 February 2018 via mobile
    Will not be back

    Will not be back because... 1. There are many other hotels - this is kinda isolated and nothing much to do here. Can't get good food too 2. İnternet in the room is bad - not stable connection. Very bad! 3. Can hear people talking...More

    2  Thank 247Carpe_Diem
    Response from ThePalaceHotelKK, The Management at The Palace Hotel Kota KinabaluResponded 27 February 2018

    February 26th, 2018 Dear 247Carpe_Diem, We apologize for your recent uncomfortable experience at the Palace Hotel Kota Kinabalu. The slow internet connection,was due to a sudden disruption from our Internet Service Provider,causing unstable connections. Our bellboy did not help you with your luggage as you...More

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    About
    Amenities
    Top amenities
    Free Parking
    Room Service
    Restaurant
    Pool
    Bar/Lounge
    Free High Speed Internet (WiFi)
    Fitness Centre with Gym / Workout Room
    Spa
    Breakfast included
    Hotel Amenities
    Free Parking
    Business Centre with Internet Access
    Room Service
    Dry Cleaning
    Meeting Rooms
    Laundry Service
    Banquet Room
    Conference Facilities
    Shuttle Bus Service
    Breakfast included
    Concierge
    Breakfast Available
    Room amenities
    Air Conditioning
    Things to do
    Restaurant
    Pool
    Bar/Lounge
    Fitness Centre with Gym / Workout Room
    Outdoor pool
    Spa
    Details
    Price range
    US$45 - US$77 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #8 Spa Hotel in Kota Kinabalu
    #12 Luxury Hotel in Kota Kinabalu
    Room types
    Suites, Non-Smoking Rooms, Family Rooms
    Details
    Price range
    US$45 - US$77 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #8 Spa Hotel in Kota Kinabalu
    #12 Luxury Hotel in Kota Kinabalu
    Room types
    Suites, Non-Smoking Rooms, Family Rooms
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    All photos (197) 197
    Full view
    Traveller (193)
    Room & Suite (66)
    Dining (28)
    Pool & Beach (9)
    Family and Play Areas (3)
    Questions & Answers
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    29 September 2017|
    Answer
    Response from Jadamros | Reviewed this property |
    No wild orangutans around Kota Kinabalu. You need to go east to Sandakan or beyond.
    1
    Vote
    PalaceHotelKK
    Patrik Martinsson Via -> Tripadvisor Web Portal Thank you for your comments pertaining to your recent stay with us. The experience and comments you described has caused us deep concern. We would like to offer our sincere apologies for any frustrations that may have caused. The comments and suggestions have been carefully noted by our team and these have certainly raised concern that needs to be addressed and will inspire us to strive harder in servicing our hotel guests. However, allow us to share with you on our findings. The standard room assigned for your stay from September 14 to 17, 2015 was Room 014 (Wing B) and yes, all our standard rooms are located at the basement. The dry spell and the weather lately have contributed to the indoor environment where we felt the air-conditioning could not even conquer the heat and are seemingly stuffy! To add the situation worsen, unfortunately, upon the day of your arrival, 01 of the compressor of air-conditioning unit at the walkway broke down on Sunday, September 13, 2015 evening. As this job requirement is catered by a appointed contractor who is waiting for a new parts to arrive, we totally agree that the walkway is stuffy especially when the corridor doors are closed at all times. With our Duty Manager’s assistance, Addyzan immediately attended to your comment and you were moved to Room 001 (Wing A) upon your agreeable to the room inspection prior to moving. Addyzan apologized for not having the opportunity to inform you pertaining to the compressor’s shortfall. However, the compressor was changed on Monday evening itself and the air-conditioning is now up and operating smoothly. Patrik, kindly rest assured that the comments received have been of value to us in order to provide the best possible standards to our guests at all times. We sincerely regret that you did not convey your disappointments immediately to our Reception Desk should the change of room only is not ethical as our aim and intent is to ensure our team is totally customer-focused and all guest concerns and disappointments are handled quickly and efficiently. We hope the above is in order and if we can be of any assistance, please do not hesitate to contact us know. Thank you. THE MANAGEMENT
    25 September 2015|
    Answer
    Response from Shanmugam K | Reviewed this property |
    Hi , I think during my visit to KK and stay in the Palace hotel, there are not much issue. Basically i can feel the new refurbishment and people are also very nice. I mean the staff there. Good stay for the price paid. Cheers
    0
    Votes
    Room Tips
    "Not much choice as large tour groups coming and going"
    Read review
    "Great manager"
    Read review
    "Get a suite and you will be in heaven on earth"
    Read review
    "Find another hotel"
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