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The Palace Hotel Kota Kinabalu

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221 Reviews from our TripAdvisor Community

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Showing 174: English reviews
Monza, Italy
Reviewed 27 October 2016

I was expecting better when i booked it, but it was ok , not expensive but we had a room in the basement which was not so nice. The swimming pool is small but nice. Rooms were modern but small . Good breakfast

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Thank resnati
Adelaide, Australia
Reviewed 21 October 2016

I stayed at Palace hotel for 9 nights, the 3x daily shuttle bus drop off and pick up at convenient locations. Location to the city is not too far, 15 minutes walk depending on where you want to go. My favourite thing about hotel was good choice of buffet breakfast, worth choosing this because there aren't many other choices in...

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Thank Mattsa87
Reviewed 16 October 2016

This hotel the customer service is very good, the hotel is disable person friendly, the room is consider very big, but the breakfast for this hotel do not have much variety to choose, but the food is consider average

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Thank Alvin T
London, United Kingdom
Reviewed 28 September 2016

I came to this hotel in 2005 which was a lovely hotel at the time, the only thing was better at the time was they served bacon (pork) for breakfast, they now serve beef slices which is ok, but not the same. However, since then 2005, the hotel rooms have vastly improved and the hotel in general have improved too...

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Thank joecool1973
Manila, Philippines
Reviewed 23 September 2016 via mobile

A nice place to stay. They got comfy beds and friendly staff. Only issue was their wifi is under repair during our stay good thing we have our own mobile data to update our family that we are always safe on trips. You can explore their garden and have a little trek.

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Thank arocreo
Reviewed 14 September 2016 via mobile

Looks like a Fort from the old times. Been tarted up in recent years. Clean rooms and bathroom but the whole hotel has a strange feeling. Staff at front desk very helpful and friendly.g B'fast cooked by young chefs and all the same every day. Good for short stay. Taxi charged me 30 rm one night from KK town centre....

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Thank David W
Reviewed 7 September 2016 via mobile

Checked in for 3 days and 2 nights. The room is quite spacious and clean. But the only thing bothering me is that, the toilet have no bidet. It's pretty hard for Muslim guests to clean properly after finished doing 'business'. I hope they install a bidet in each toilet in the future and be more Muslim friendly.

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1Thank Badrul H
Reviewed 9 August 2016

The Palace Hotel is in the centre of Kota Kinabalu located on a hill. Next to the hotel is a shopping centre. We stayed in one of the infamous "rooms without window" in the basement. It sounds worse than what it is. Half of the rooms actually have got a window - just no view since you are looking in...

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Thank Dan O
Kuala Lumpur, Malaysia
Reviewed 17 July 2016

The room was clean & modern. Tho' it was small, however it was fully equipped. The room was quiet, & it was q good rest. The staff was friendly & helpful. Breakfast was sufficient & have enough varieties. Overall, the hotel is alright.

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Thank Wujingchong
kotakinabalu
Reviewed 15 July 2016

nice lobby, good amount of carpark, breakfast quite bland as quite obvious chefs were young and undergoing training, certain food repetitious is stay more than 2 days. rooms clean, windows overlook carpark area. upper floors are good. don't stay at lower ground, especially level 1. bed and sheets are clean, good amount of shelf to put laptops, handphones, makeups, drinks....

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Thank coolclarec

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry

Additional Information about The Palace Hotel Kota Kinabalu

Address: No 1 Jalan Tangki, Kota Kinabalu 88100, Malaysia (Formerly Berjaya Palace Hotel)
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: RM142 - RM297 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palace Hotel Kota Kinabalu 4*
Number of rooms: 151
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Also Known As:
Palace Hotel Kota Kinabalu
The Palace Hotel Kota Kinabalu Sabah
Hotel Style:
#12 Luxury Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from The Palace Hotel Kota Kinabalu staff and other travellers.
2 questions
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Kota Kinabalu, Malaysia

Patrik Martinsson Via -> Tripadvisor Web Portal

Thank you for your comments pertaining to your recent stay with us.

The experience and comments you described has caused us deep concern. We would like to offer our sincere apologies for any frustrations that may have caused. The comments and suggestions have been carefully noted by our team and these have certainly raised concern that needs to be addressed and will inspire us to strive harder in servicing our hotel guests. However, allow us to share with you on our findings.

The standard room assigned for your stay from September 14 to 17, 2015 was Room 014 (Wing B) and yes, all our standard rooms are located at the basement. The dry spell and the weather lately have contributed to the indoor environment where we felt the air-conditioning could not even conquer the heat and are seemingly stuffy! To add the situation worsen, unfortunately, upon the day of your arrival, 01 of the compressor of air-conditioning unit at the walkway broke down on Sunday, September 13, 2015 evening. As this job requirement is catered by a appointed contractor who is waiting for a new parts to arrive, we totally agree that the walkway is stuffy especially when the corridor doors are closed at all times.

With our Duty Manager’s assistance, Addyzan immediately attended to your comment and you were moved to Room 001 (Wing A) upon your agreeable to the room inspection prior to moving. Addyzan apologized for not having the opportunity to inform you pertaining to the compressor’s shortfall. However, the compressor was changed on Monday evening itself and the air-conditioning is now up and operating smoothly.

Patrik, kindly rest assured that the comments received have been of value to us in order to provide the best possible standards to our guests at all times. We sincerely regret that you did not convey your disappointments immediately to our Reception Desk should the change of

room only is not ethical as our aim and intent is to ensure our team is totally customer-focused and all guest concerns and disappointments are handled quickly and efficiently.

We hope the above is in order and if we can be of any assistance, please do not hesitate to contact us know. Thank you.

THE MANAGEMENT

over a year ago

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Questions? Get answers from The Palace Hotel Kota Kinabalu staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms with windows have good view of city and surrounding trees/plants”
 of 5 bubbles Mattsa87, 20 Oct 2016 | Read review
“upper floors are brighter and quieter. shoes for gym.”
 of 5 bubbles coolclarec, 15 Jul 2016 | Read review
“quite room isolated from the busy kk”
 of 5 bubbles azyyatii, 12 May 2016 | Read review
“Higher floors have magnificent view.”
 of 5 bubbles valeriec332, 24 Mar 2016 | Read review
“Room 116 has two windows”
 of 5 bubbles InsightSuite, 20 Mar 2016 | Read review
5 of 5