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The Palace Hotel Kota Kinabalu

248 reviews
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Traveller (185)
Room & Suite (52)
Dining (28)
Overview
  • Excellent20%
  • Very good39%
  • Average29%
  • Poor8%
  • Terrible4%
Travellers talk about
“main downtown”(3 reviews)
“green hotel”(2 reviews)
“food waste”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
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Reviews (248)Write a Review
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36
72
58
18
11
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All reviewsmain downtowngreen hotelfood wastekaraoke loungec unitegg chefa small swimming poolstandard rooms areno windowmodern hotelnon smokinglaksachinese new yearbooked this hotelbuffet stylenoodlesdeluxe room
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71 - 75 of 195 reviews
Reviewed 27 December 2014

The hotel actually exceeded any expectation i had with the value-for-money price that they'd offered. Free parkings & breakfast were very good, as well as friendly staff. Well except for that pool boy though. He only gave us 1 towel for 2 persons after looking...More

Thank amoichoty
Reviewed 18 December 2014

Family from Australia including 2 kids stayed in adjoining rooms Kids Loved the pool and buffet and the karaoke bar was a hit The distance from the city centre was a little bit of a walk but there was a shopping centre across the road,...More

Thank Welshy71
Reviewed 17 December 2014

We booked this hotel for 5 nights on Dec. 11 with 4 guests. Although the location is further from the city centre, we chose it because of the nice pool and, what we thought would be a quiet location. However, this is a very busy...More

Thank GR2211
Reviewed 8 November 2014

in deed appearance is deceptive. This uninspiring looking building is a wonderful place to stay. i stayed in this hotel fo 3 days nd 4 nights. the rooms are spacious nd clean. u can see the "tropical forest" behind the hotel. i enjoyed the hospitality....More

2  Thank 123professor
Reviewed 19 October 2014

I liked the Palace for it's modern and bright rooms. It's worth it for that I guess if you need a bit of a splurge from the regular cement rooms of Borneo. The pool is nice too. But it's a bit outside the center, the...More

Thank jenny k
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About
Amenities
Top amenities
Free Parking
Room Service
Restaurant
Pool
Bar/Lounge
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Spa
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Shuttle Bus Service
Breakfast included
Concierge
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Spa
Details
Price range
US$42 - US$62 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Kota Kinabalu
#12 Luxury Hotel in Kota Kinabalu
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$42 - US$62 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Kota Kinabalu
#12 Luxury Hotel in Kota Kinabalu
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (185)
Room & Suite (52)
Dining (28)
Pool & Beach (9)
Hotel & Grounds (84)
Bathroom (13)
Family and Play Areas (3)
Questions & Answers
Ask a question
29 September 2017|
Answer
Response from Jadamros | Reviewed this property |
No wild orangutans around Kota Kinabalu. You need to go east to Sandakan or beyond.
1
Vote
PalaceHotelKK
Patrik Martinsson Via -> Tripadvisor Web Portal Thank you for your comments pertaining to your recent stay with us. The experience and comments you described has caused us deep concern. We would like to offer our sincere apologies for any frustrations that may have caused. The comments and suggestions have been carefully noted by our team and these have certainly raised concern that needs to be addressed and will inspire us to strive harder in servicing our hotel guests. However, allow us to share with you on our findings. The standard room assigned for your stay from September 14 to 17, 2015 was Room 014 (Wing B) and yes, all our standard rooms are located at the basement. The dry spell and the weather lately have contributed to the indoor environment where we felt the air-conditioning could not even conquer the heat and are seemingly stuffy! To add the situation worsen, unfortunately, upon the day of your arrival, 01 of the compressor of air-conditioning unit at the walkway broke down on Sunday, September 13, 2015 evening. As this job requirement is catered by a appointed contractor who is waiting for a new parts to arrive, we totally agree that the walkway is stuffy especially when the corridor doors are closed at all times. With our Duty Manager’s assistance, Addyzan immediately attended to your comment and you were moved to Room 001 (Wing A) upon your agreeable to the room inspection prior to moving. Addyzan apologized for not having the opportunity to inform you pertaining to the compressor’s shortfall. However, the compressor was changed on Monday evening itself and the air-conditioning is now up and operating smoothly. Patrik, kindly rest assured that the comments received have been of value to us in order to provide the best possible standards to our guests at all times. We sincerely regret that you did not convey your disappointments immediately to our Reception Desk should the change of room only is not ethical as our aim and intent is to ensure our team is totally customer-focused and all guest concerns and disappointments are handled quickly and efficiently. We hope the above is in order and if we can be of any assistance, please do not hesitate to contact us know. Thank you. THE MANAGEMENT
25 September 2015|
Answer
Response from Shanmugam K | Reviewed this property |
Hi , I think during my visit to KK and stay in the Palace hotel, there are not much issue. Basically i can feel the new refurbishment and people are also very nice. I mean the staff there. Good stay for the price paid. Cheers
0
Votes
Room Tips
"Get a suite and you will be in heaven on earth"
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"Find another hotel"
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"ask for the club room. it is really nice."
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"Room facing the hill would be great"
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