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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,467 Reviews from our TripAdvisor Community

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Showing 1,898: English reviews
Start your review of Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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Cairns, Australia
Reviewed 2 days ago NEW

We spent a week at the Sutera Magellan and thoroughly enjoyed our stay. We had an incredibly smooth and friendly check in experience and thoughout our stay, every staff member we encountered was very friendly and helpful. Housekeeping also did a wonderful job. A few suggestions for improvement: 1. We found that not all wait staff wrote down orders, at...

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Helpful?
Thank Sarah W
Perth Western Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 17 January 2017 via mobile

We have loved this hotel since we got here. Our family (2 adults and 2 teenage boys) have stayed at the Magellan for a week and just needed to relax and recover from a tough year. We had two adjacent (but not adjoining) rooms. One with king bed and one with two singles. The rooms are relatively large with balcony...

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4Thank kcsun71
About Hotel's Favourite Review
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear kcsun71, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We're glad our resort was your choice to spend your family vacation to relax. Our facilities in the resort is open to...

Diamond Bar, California
Reviewed 3 days ago NEWvia mobile

Very pleasant stay for 3 nights at this hotel. Location is perfect, ocean view, the marina. Awesome staff with excellent services: from the doormen, concierge desk, front desk, the restaurants and housekeeping, they're all friendly and professional. All our 3 rooms were nice and clean. Love the foods at the marina's club house. Will definitely stay here again next visit...

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Thank ginjin2010
Mandurah, Australia
Reviewed 3 days ago NEWvia mobile

Had a few days in this resort, very busy, in fact so busy we didn't even bother attempting to get a sunbed by the pool! Breakfast buffet in the restaurant was like a mad house! So many people all grabbing at food, not a pleasant experience. Rooms were clean, the bathroom was lovely, and the staff were very nice, we...

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1Thank SJColeman1
Seoul, South Korea
Reviewed 3 days ago NEW

great swimming pool and clean room. breakfast is good. I really liked the beautiful sunset and beautiful scenery. Especially the staff was kind and nice. I'm afraid I was a little away from the shopping mall, but it was not a problem because it was easy to ride a taxi.

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Thank logixseraph
Puchong, Malaysia
Reviewed 5 days ago NEW

Travelling to Sabah for coupls of days and i'm checking in to Magellan Sutera. Got a business appointment and was thinking of a lot about works and stuffs. But, the moment i check in myself to the hotel, my business trips turns to a mini-vacation. The hotel was great, the staff were very friendly, the surroundings was soothing, the area...

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Helpful?
Thank budakdato
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear budakdato, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We're glad our resort managed to turn your maybe stressful business trip into a relaxing one! We do have corporate packages that...

Reviewed 5 days ago NEWvia mobile

I had a fantastic stay at a lovely hotel. The hotel is in a beautiful location. Staff are very friendly and the rooms are always nice and clean. Lots of choices of restaurants. I did a tour up to Sandakan to the Sepilok Orangutans Sanctuary to see orangutans so that was the highlight of my holiday.

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Helpful?
Thank RJJ53
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear RJJ53, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We're glad you enjoyed your stay here at Sutera Harbour. It's a delight to hear from our guests that our staff are...

Sydney, Australia
Reviewed 5 days ago NEW

The SPA was incredible. Could not believe three massages each were included and when we entered the SPA, it was huge and so serene.Plenty of cocktails included as well. The entertainment was great. Three singers at the Bistro of an evening singing all the popular favourites and the evening band was on at the other bar every night until 11:45...

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Helpful?
Thank vickilock
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear vickilock, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. It is indeed a great way to start your vacation with some self-pampering spa. We are glad you enjoyed the entertainment and...

Sydney, Australia
Reviewed 5 days ago NEW

Gosh there are so many great stuff about this place that I don't know where to start.OK, From check in to check out outstanding service and an outstanding hotel. Staff are a credit to the brand name and themselves . Staff there were super helpful, attentive, and friendly. We enjoy our breakfast and evening drinks at the Pacific Club, the...

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Helpful?
Thank Q A
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Q A, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are so happy to know that your vacation here with us has been nothing but pleasant. It is a great...

Reviewed 1 week ago NEW

I stayed at the Pacific Sutera for 4 days 3 nights and whilst it was a pleasant stay overall, there were some parts of the trip that made me raise my eyebrow and mentally question "This is Sutera Harbour....really?" First up - the phone call. I like to call ahead to the hotel to make sure my booking (which was...

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Helpful?
Thank AyCee76
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear AyCee76, Thank you for this valuable feedback. We apologise for the experience that did not meet your expectation. Please be assured that this incident is not reflective of the usual service standards that we pride ourselves on. Thank you for the thorough and well executed feedback. We must apologize for the inapt service provided by our operators and trainees....

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: RM474 - RM1,191 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#5 Luxury Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and other travellers.
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Questions? Get answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the ground floor. Room's are slightly dated but clean and a good size. I have no complaints.”
 of 5 bubbles vickilock, 21 Mar 2017 | Read review
“Pick a room Level 4 and above. Those below Level 4 might get noisy if you are too near the swimming pool area.”
 of 5 bubbles AyCee76, 19 Mar 2017 | Read review
“Ocean view is spectacular”
 of 5 bubbles Lyndal2, 17 Mar 2017 | Read review
“Families to stay on lower floor for easier access.”
 of 5 bubbles TroyB934, 16 Mar 2017 | Read review
“All rooms are great”
 of 5 bubbles Sabahfriendly, 15 Mar 2017 | Read review
5 of 5