Experience pure luxury at The Pacific Sutera Hotel, offering 500 impeccably designed rooms and suites with contemporary decor. Enjoy breathtaking views of the championship golf course or the South China Sea and Tunku Abdul Rahman Marine Park islands. Don't miss the incredible sunset view from the 12th-floor Horizons Sky Bar. Situated in the heart of Kota Kinabalu City, our hotel is conveniently located near shopping and business centers, making it the ideal destination to work, live, and play.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Ocean View
Harbour View
Languages Spoken
English, Chinese, Malay
Location
1 Sutera Harbour Boulevard, Kota Kinabalu 88100 Malaysia
The Pacific Sutera Hotel
4,406 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Pacific Sutera Hotel garners appreciation for its cleanliness and cozy, festive atmosphere, creating a welcoming environment that many guests enjoy. While some travelers find the rooms spacious with lovely views, others have encountered delays and cleanliness issues.
The hotel's prime location near the sea and urban conveniences is a highlight, as are the diverse dining options and scenic sunsets. However, opinions on the service and value are divided, with complaints of slow service and inconsistent value for the money spent.
Location
Convenient
Atmosphere
Welcoming
Rooms
Spacious
Value
Reasonable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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On 6 Dec 2024 ,first impression upon check-in wasn’t great, it took about 10 mins to check us in.
Executive Suite Room 1124 is well appointed with Living Room & Bedroom. It has 2 separate balconies with breathtaking sea views. The Room is spacious , clean and well appointed with comfortable kingsize bed , all basic amenities, complimentary drinking water plus coffee & tea. It has Smart TVs with multiple channel selections.
Next on our floor is the Pacific Club & Horizons Cigar Lounge with panoramic sea view. It opens at 5.30pm. It caters to in house guests and walk ins too for those who like to view the sunset.
The down side is the Shower head is too high, I could not reach to adjust the water jet. Room is abit dark , has insufficient lights and wall plugs are not in right location. Not feasible for work with laptop.
This hotel offers a variety of dining options, with several restaurants serving both local and international cuisine.
Café Buffet breakfast buffet has wide selection of Asian & Western Dishes. Food is good , service is great too!!
Its location is just right infront the sea with the main jetty to the islands , near the Shopping Centre and Airport.
It is a relaxing place to stay that offer a sense of comfort and serenity with sea views !!! We shall return !!!
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel
Responded 8 Dec 2024
Dear WorldGlutton Thank you for your kind and detailed review. We are delighted that you had a great stay with us despite the check-in experience you had We do apologize for this, and we will certainly re-look at our procedures to ensure a timelier check-in experience. We have also taken serious note of your feedback with regards to the shower head and wall plugs, we are We are grateful as well for your mentioned of the great food and service experience at our Café Boleh Restaurant. We are also glad that you found the hotel a comforting place to stay and yes! We look forward to welcoming your back.
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I like that there is a Korean staff member in the lobby. They are so nice! The elevator and card keys didn't work very well, so I changed them almost twice. Good swimming pool! Breakfast wasn’t that great! Smoking is outside the lobby, the rooms are in good condition, and there is a connecting room between rooms, so we had a good time as a family of four. I wasn't here to play golf, but the golf course was in good condition, so I looked into the driving range, and it was like a chicken coop without a net, and you played on a mat. It costs about 5,000 won for hotel guests, but club rental costs 50,000 won. Please note that sneakers can also be rented.
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Date of stay: April 2024Trip type: Travelled with family
Room Tip:조식 8시는 피크임.. 중국관광객들 있으먄 좀 힘듬 야외에서 허락없이 막 담배핌
레이트체크아웃 요청하면 1시까지는 무료임!
짐 맡길수 있음 체크인 전, 후
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The sea view room is great, you can enjoy the sunset directly from the room. The room is spacious. This is my second time staying here. Reception staffs are friendly, they tried to accommodate me to a higher floor, I appreciate that a lot. However, you can only check in around 3pm which is kind of tiring for us as we arrived at Kota Kinabalu around 8:30am.
For this second stay, I had a bad experience that the bed sheet had a stain. Housekeeping response is slow. Called them twice only to get the bed sheets and other linens changed, but the housekeepers are very friendly. On the second night, we waited for one hour for a response from the housekeeping to send us the toilet rolls.
The hot water at the shower and bath tub is hot enough. The bathroom is clean.
The hotel is located just next to the city centre, is easily accessible to the tourist spots by e-hailing services.
Overall, the price is slightly overrated, might consider spending this price at other hotels though.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel
Responded 24 Jul 2023
Dear AprilCheong, Thank you very much for sharing your experience with us. My sincere apology for the stained bedsheets & housekeeping service that did not meet your expectations. Your detailed comments are well received, and we would be sharing them with respective departments accordingly. Only through constructive feedback like yours can we continued to enhance our service delivery for valuable guests like you. We are happy that you had a great time with us, especially with our spacious rooms, friendly F/Desk staffs & great views of the sea from your room. We sincerely look forward to welcome you back in the near future with an enhance experience. Sincerely, Gerry D’Cruz General Manager
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At the beginning it was fine with good check in and rooms are fine (a bit old but overall it was fine) . Then we found out that there is a free shuttle bus that would take us to nearby malls which makes it even better so the concierge told us to hope on since there was still seats available . Things were going fine until the next day we were waiting for the same bus to go onto the other malls to have lunch , we were waiting for around 20 minutes before the bus arrives. Then we got ONTO THE BUS but all of a sudden the concierge guy ask us to come down since others reserved a seat which no one told us that we have to reserve a seat! So looking very stupid we have to step down then we went in and try to look for a solution.... To my surprise that concierge said there is nothing they can do and it's not their problem since we didn't reserve a seat! The funny thing is no one told us to reserve a seat until this happened and his attitude was very humiliating! Kind of like making a joke! So he ask us to call Grab ourselves which I ask him are you going to pay or not and he said "no" .... It is your responsibility to make a reservation! We then spoke to the manager and this is even more funny! He ask me "why didn't we ASK if we need to make a reservation?" I said... I didn't even know we have to so I didn't know that we need to ASK!! Then he said maybe wait for an hour for the next one which again he didn't resolved the problem for me!!! If this is a resort then I think it is one of the worst! People that works here seems like they don't care at all!! They are kind of laughing away about the situation leaving us have to call a grab ourselves and looking very stupid!
Me and my family felt very humiliated! It ruined our whole trip!
I know there are many people that likes to reserve this so call resort since they can play golf but it is a terrible experience! There are many other resort so you should rethink before making a reservation!
Completely unsatisfied!
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Date of stay: February 2025Trip type: Travelled with family
Room Tip:I think to avoid this place completely unless you don't mind bad food and terrible experience...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rating this resort 2 stars for a stay from July 22-23, 2024. Our morning started great because they offered a variety of yacht cruising services, and we chose the one with a lot of activities, especially for kids. The seafarers who assisted us were very friendly and accommodating. After our morning cruising, we went straight to The Pacific and booked two rooms for our family.
The amenities were okay but lacked several items, including not enough towels, slippers, and no conditioner in our bathroom. We had to ask housekeeping for these extras. Additionally, the WiFi username and password in both our rooms didn't work, so we had to call the lobby to get it reset. It took several attempts to reach them.
Regarding the staff, most were either racist, colorist, or just plain rude to our family. They spoke to us in Malay even though we made it clear we're Filipino and can only communicate in English. One staff member in the lobby questioned why we were sitting on their seats when checking out and asked if we even had a room in their hotel. However, they never questioned other Koreans who sat in the same area. Most of the staff never greeted us or treated us as guests, but they always smiled at other nationalities.
We ate at Muffinz in The Magellan, where the older server was clearly annoyed by our presence and met us with a sour face. In contrast, she greeted Korean/East Asian families with a smile and was nicer to them. The younger servers were nice, though.
Despite these issues, I might still come back for a longer stay because I enjoyed the pools and the cruising. However, I don't recommend this resort based on how they interact with darker-skinned guests who look like them.
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I enjoyed every single time here at the magellan sutera harbour. We enjoyed the complimentary romantic dinner, complimentary bowling games, complimentary cruise and complimentary cruise. The room with sea view was awesome! Dinner at Al Fresco (the pizza especially) is super yummy and breakfast is even yummier! My husband and i were so happy and looked forward to every meal we are having here at the magellan. The hospitality and the staff were all nice and welcoming. They catered to our requests timely and even called our room upon check in to ensure that everything about the check in process and the room was okay. They also notified us on the reschedule of our cruise date/time as it was raining on our supposed cruise date. They took they responsibility well to call us an hour before to get us a new time/rebook for the cruise. The ambience of the hotel was super cozy that my pregnant self don’t want to leave the hotel. Thank you again The Magellan for the awesome stay! Will definitely come here again for our next stay in KK!
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel
Responded 29 Jul 2022
Dear Nurina A, Thank you for taking time and reflecting on your recent stay at The Magellan -Sutera Harbour Resort. Your loyalty and ongoing support are very important to us, and we are happy that we have exceeded your expectations. Customer service is key and I am happy that our associates are engaged, always trying to accommodate the needs of our valued guests. Thank you for staying with us, and we look forward to welcoming you back again together as a family with the introduction of the baby. Best wishes, Gerry D’Cruz General Manager
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Went for dinner with friend. It was Nyonya Theme Buffet Dinner. The table decoration was pretty with some kain batik on the table. The most area that caught my eyes was the bread table decoration. So creative! Well done! Staff also wore kebaya nyonya, made it more happening. Your staff Ms Sanipa greeted us warmly the moment we arrived until we leave the cafe and that includes your staff name Anne at cashier counter. Such a sweet memorable dinner. Well done, will definately come again
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel
Responded 22 Feb 2024
Dear Navigate37155488607, Thank you for your kind commendations shared via TripAdvisor. I am happy to hear that you enjoyed our hospitality and that our team members provided an exquisite service during your visitation at our Nyonya theme buffet night at Cafe Boleh. Indeed, the team always aim to deliver the best services to all our guests, and I am glad to hear that Sanipa and Annie, has once again succeeded to craft it for you. We thank you again for your wonderful feedback, which will be shared with the team – they will love to hear your kind comments on both food and service. We are looking forward for having you back again in the near future at The Pacific Hotel, Sutera Harbour Resort. Sincerely, Gerry D'Cruz General Manager
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The breakfast is diverse, different every day, and delicious. I think everyone except the most picky people will eat it just fine. And the staff are very friendly~~~ sanipa so friendly! The view when eating breakfast was amazing. I wanted to go swimming while eating, so I almost ran out. ^-^ If you ask for fried eggs sunny side up outside, they do it right away and the hot fried eggs are so delicious. We came on the second day and they remembered us again. The staff are friendly and nice. It's good. The only coffee is hot, but if you ask for ice, they give it to you, so it's cheap to have iced coffee.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My first trip to Kota Kinabalu! I stayed for 3 nights and am sad to leave. I have to go back to my daily life by plane tonight ㅜㅜ Pacific Hotel is overall clean and our room had a nice view! Three people shared a room, but there was a slight problem on the first day, so there was no extra bed, so the three people had to sleep in two beds... It was more comfortable and better than I expected. For breakfast, you have to get the omelet and fries from outside, and you have to wait a long time when the line is long, but the omelet was delicious and it was nice that the various menus changed slightly every day. The warm tea and coffee were too strong for us to drink, so we mixed it with hot water and enjoyed it!! You can also use the Magellan swimming pool and use the shuttle, so it is a satisfactory trip. ^^
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We spent 15 nights at the Sutera Pacific Hotel, which is enough time to know the stability of the high level of all services provided. We spent a family vacation here with 2 generations and a 6-year-old girl. The environment fully suited all of us from 6 to 70 years old. Spacious rooms with daily service that always respected our wishes for quiet time. Fast reception service with no need to wait. A children's pool with an inflatable slide for children, a pool for adults to relax in, including a bar, but also the possibility of using the 50m swimming pool in a short walking distance along the sports marina at the neighboring cooperating hotel. We also used the hotel's small bay for snorkeling and fish watching. Corals can also be seen here, but only occasionally. Large capacity fitness center with excellent air conditioning. We also had pleasant air conditioning with good adjustability in the rooms. However, we would especially praise the breakfasts - a large selection, everything fresh, tasty and the kind smiling staff who welcomed and seated us every morning. During the 15 days we spent at the hotel, we did not register anything to complain about.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:To collaborate with ecologists to take care not throw plasts from boats into sea, it gets also to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The pool is opened to hotel guests and guests of the hotel guests, provided you do not bring the entire village over for a swim at the hotel pool.......
There are more places to choose from in the Kota Kinabalu area.
PRICE RANGE
RM 438 - RM 688 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sutera harbour resort (the pacific sutera & the magellan sutera) hotel, sutera harbour resort (the pacific sutera and the magellan sutera), sutera harbour hotel, sutera harbour kota kinabalu, magellan sutera
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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