The Pacific Sutera Hotel - Sutera Harbor Resort
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Regularly sanitised high-traffic areas
- Individually wrapped toiletries
Updated 11/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#13 of 173 hotels in Kota Kinabalu
Location
Cleanliness
Service
Value
"The Pacific Sutera Hotel features 500 immaculately appointed rooms and suites with contemporary décor and amazing views of either the championship golf course or the South China Sea and Tunku Abdul Rahman Marine Park islands. The Pacific Club guests enjoy the magnificent sea view from the 11th floor, where breakfast and cocktails are served in the exclusive Pacific Club Lounge. Strategically located close to the shopping and business centres of Kota Kinabalu City, this hotel is perfect location to work, live and play."
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycles available
Babysitting
Secured parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Swimup bar
Poolside bar
Boating
Bowling
Diving
Game room
Golf course
Snorkelling
Tennis court
Billiards
Evening entertainment
Fishing
Table tennis
Board games / puzzles
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Massage
Neck massage
Salon
24-hour security
Baggage storage
Concierge
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Family
Languages Spoken
English, Chinese
Location
Full view
56Somewhat walkable
Grade: 56 out of 100
27Restaurantswithin 1 km
3Attractionswithin 1 km
Contact
1 Sutera Harbour Blvd, Kota Kinabalu 88100 Malaysia
Getting there
Car HireSee car hire from US$22/day
3714Reviews85Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
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Most Recent
-Seaview room with a welcome chocolates -Staff were accommodating -Could use bicycle to explore the hotel -Plenty of packages to choose -Complimentary cruise, dinner, breakfast -3 pools to choose -Instagrammable
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Date of stay: July 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 1 week ago
Dear Azrul B, We are incredibly grateful that you took the time out to leave us a 5-Star review. We are so glad to hear that our team member were able to make your experience with us a memorable one and that you enjoyed all of the amenities & facilities that the resort has to offer. The team and I look forward to welcome you back in the near future. Best wishes, Gerry D'Cruz General Manager
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Hotel's Favourite
We booked seaview room, overall room condition was okay, we enjoy the environment and clean sand beach, thumb up ! They offer steamboat with seaview, food was okay but view was stunning. We also rent free bicycle around the resort area, their breakfast was having variety choices as well, food is delicious too :) Hopefully near future we will come back again, location was perfect, finding food for less than 15 minutes drive,
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Date of stay: April 2022
Value
Location
Service
Room Tip: please confirm the room type few days before to avoid prefer room is fully occupied
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 5 May 2022
Dear Pigpink, Thank you for choosing us during your recent trip and for taking the time to post your valuable feedback. It was great having you as our guests at our resort. I appreciate your generous endorsement of Sutera Harbour Resort with thumbs up and acknowledgement of your great experience. It’s gratifying to know that our genuine and caring hospitality stood out. It is indeed family-friendly resort in the heart of Kota Kinabalu. I look forward to the privilege of welcoming you back again and creating more memories. Kind regards, Gerry D’Cruz General Manager
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The hotel view was awesome however due to rainy season we unable to enjoy it more. Rsvn quiet slow to response my request. Breakfast not variety of choice compare to other 5star hotel. A bit disappointed with the rsvn and call center, instead of helping me to check or transfer the line to magellan reception, they ask us to come and wait there to check by ourselves if the room is ready for check in.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 1 week ago
Dear MJ5199, Thank you for sharing your feedback on your recent visit at Sutera Harbour Resort Rest assured that your feedback in regards to the reservation / call center has been shared with our team for further review and improvement. Let us assure you that we have taken all the necessary action and strive to ensure that this error is not repeated in the future. Please accept our sincere apologies for the inconvenience you have experienced during your stay. We look forward in welcoming you back in the near future Kind regards, Gerry D'Cruz General Manager
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+1
I enjoyed every single time here at the magellan sutera harbour. We enjoyed the complimentary romantic dinner, complimentary bowling games, complimentary cruise and complimentary cruise. The room with sea view was awesome! Dinner at Al Fresco (the pizza especially) is super yummy and breakfast is even yummier! My husband and i were so happy and looked forward to every meal we are having here at the magellan. The hospitality and the staff were all nice and welcoming. They catered to our requests timely and even called our room upon check in to ensure that everything about the check in process and the room was okay. They also notified us on the reschedule of our cruise date/time as it was raining on our supposed cruise date. They took they responsibility well to call us an hour before to get us a new time/rebook for the cruise. The ambience of the hotel was super cozy that my pregnant self don’t want to leave the hotel. Thank you again The Magellan for the awesome stay! Will definitely come here again for our next stay in KK!…
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 1 week ago
Dear Nurina A, Thank you for taking time and reflecting on your recent stay at The Magellan -Sutera Harbour Resort. Your loyalty and ongoing support are very important to us, and we are happy that we have exceeded your expectations. Customer service is key and I am happy that our associates are engaged, always trying to accommodate the needs of our valued guests. Thank you for staying with us, and we look forward to welcoming you back again together as a family with the introduction of the baby. Best wishes, Gerry D’Cruz General Manager
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+1
The hotel rooms located toward the sea has magnificent and beautiful sea view. Especially during sunset and twilight time, the scenery is just breathtaking. Access to the beach front is easy, guests enjoy morning and evening stroll along the beach front and the wharf for yachts. The walkway connecting the hotel and the Resort hotel is convenient. Staffs are friendly and helpful. Good value.
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: Plenty of parking space. Suggest to use the basement parking during rainy season.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 2 weeks ago
Dear Petersjsim, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sutera Harbour Resort. I will share your kind feedback with my colleagues who would be delighted to know that they had been a part of your wonderful experience. We look forward in welcoming you back again in the near future. Best wishes, Gerry D'Cruz General Manager
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Had a great stay with a superb pricing package for a 5 star hotel. They offer scrumptious buffet breakfast and very pleasing view. Great pool to dip in and beautiful garden landscape. Perfect SKY bar to chill with a panoramic view. Highly recommended to stay here. Best
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 2 weeks ago
Dear Moetshaundawn, Thank you for choosing The Pacific Sutera Hotel during your recent trip and for taking the time to share your review. We are delighted that our efforts have made your stay a memorable one. Your very kind words are undoubtedly a great motivation for all of us to serve our best at all times. We are looking forward in welcoming you again in the near future should your travel visits brings you back to Kota Kinabalu, Sabah! Best wishes, Gerry D'Cruz General Manager
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+1
I always stay at Pasific Sutera Habour /Magellen since 10years ago , this place i always chill with my friend & family. Since im moving KL , this time back for biznes trip with Good room price + breakfast for 4days ,3night This time really make me this dispointed , Water not hot (complain many time but no respond) , aircond not really cool , internet not working at All , cleaner not replace towel ,floor mat , mineral water & take out our card from door 🤦🏼♀️. Acces card to life & door not working very well. The room very clean & comfortable & new look for pasific. Breakfast not bad also , but daily same menu . i like pratha .
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 3 weeks ago
Dear Pamela85, Thank you for taking the time to share your experience following your recent stay. I was pleased to read that you’ve enjoyed our newly refurbished rooms and it was clean and comfy after returning in 10 years On the same note, I've noted on your feedback with regards to the hot water, internet and air-conditioning & we are sorry to hear that these issues arise during your stay. Rest assured that I will review this feedback with the maintenance team for further improvements. My sincere appreciation for your review & we look forward to welcome you back again in the near future. Kind regards, Gerry D'Cruz General Manager
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Can’t deliver any kind of food even slightly warm to your room, tv in Malaysian only, power cuts, poor wifi, lukewarm “hot” water, the whole hotel sounds like someone continuously trying to knock it down because of the way it’s constructed it vibrates and resonates when anyone walks around. Just awful. Would never stay there again.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 3 weeks ago
Dear Solarscotia, First and foremost, please accept our sincere apologies for the inconvenience you’ve experienced during your stay with us. It is no excuse for the shortcomings and the services provided is the exact opposite of what we pride ourselves on. Your constructive feedback is duly noted and rest assured that we will address the issues you have mentioned. Our resort offers varieties of culinary experience with over 10 food & beverage outlets to choose from & we always encourage our guests to dine rather then ordering / bringing food externally. We look forward to seeing you again on your next visit for a more positive stay with us. Kind regards, Gerry D'Cruz General Manager
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Good view, nice and yummy international breakfast, very very comfortable room, no worried about daily necessities like toothpaste, toothbrush, slipper, hair dryer, iron,.. if breakfast provide chicken hotdog and ham beside beef i think more better ,because Buddhist didn't eat beef..
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Date of stay: June 2022
Value
Location
Service
Room Tip: Everything got at room
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 4 Jul 2022
Dear CP J, Thank you for taking the time to share your experience following your recent stay at Sutera Harbour Resort. I was pleased to read that you’ve enjoyed your stay at the Resort with our comfy rooms, yummy breakfast and adequate bathroom amenities. However, I did note your feedback with regards to the breakfast offerings for pollotarians. We certainly appreciate suggestions and your kind words are undoubtedly a great motivation for all of us to serve our best at all times. We are looking forward in welcoming you again in the near future should your travel visits brings you back to Kota Kinabalu, Sabah! Best Wishes, Gerry D'Cruz General Manager
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Stayed 6 days here, sunset view here is amazing but if it wasn’t for the promotional rate you’re better off staying at other hotels closer to the city. Also, their breakfast buffet selection is a disappointment, almost the same menu with little variety. On the last day I was shocked they even served curry that’s gone bad!
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 3 Jul 2022
Dear Palgo47, Thank you for taking the time to share your experience following your recent stay at Sutera Harbour Resort. I was pleased to read that you’ve enjoyed the promotional rates as well as the amazing sunset at the resort. However, I did note your feedback with regards to the breakfast offerings & we are sorry to hear that your dining experience was not up to your expectations. Rest assured that we that we will review this with our Food & Beverage team for further improvements. Thank you once again for sharing your experience with us & we look forward in serving you again in the near future. Kind regards, Gerry D’Cruz General Manager
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PRICE RANGE
US$56 - US$109 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sutera harbour resort (the pacific sutera & the magellan sutera) hotel, sutera harbour resort (the pacific sutera and the magellan sutera), sutera harbour hotel, sutera harbour kota kinabalu, magellan sutera
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
500
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Claim Your Listing Frequently Asked Questions about The Pacific Sutera Hotel - Sutera Harbor Resort
Which popular attractions are close to The Pacific Sutera Hotel - Sutera Harbor Resort?
Nearby attractions include Imago Shopping Mall (1.0 km), Borneo Trading Post (0.7 km), and Escapee (1.0 km).
What are some of the property amenities at The Pacific Sutera Hotel - Sutera Harbor Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at The Pacific Sutera Hotel - Sutera Harbor Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Pacific Sutera Hotel - Sutera Harbor Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Pacific Sutera Hotel - Sutera Harbor Resort?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Pacific Sutera Hotel - Sutera Harbor Resort?
Conveniently located restaurants include Ferdinand's, Al Fresco, and SOULed OUT Kota Kinabalu.
Are there opportunities to exercise at The Pacific Sutera Hotel - Sutera Harbor Resort?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The Pacific Sutera Hotel - Sutera Harbor Resort have an airport shuttle?
Yes, The Pacific Sutera Hotel - Sutera Harbor Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Pacific Sutera Hotel - Sutera Harbor Resort have airport transportation?
Yes, The Pacific Sutera Hotel - Sutera Harbor Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Pacific Sutera Hotel - Sutera Harbor Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does The Pacific Sutera Hotel - Sutera Harbor Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.