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The Pacific Sutera Hotel - Sutera Harbor Resort

Traveller (3338)
Room & Suite (633)
Pool & Beach (506)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway.
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Property amenities
Pool
Free Parking
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf Course
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Marina View
Harbour View
HOTEL CLASS
Hotel links
Hotel deals
Hotel packages

Location

Full view
3,322Reviews
3,399Photos
79Q+A
100Room tips
Traveller rating
  • 1,450
  • 1,197
  • 392
  • 157
  • 127
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Popular mentions
I will spare the comments on the amenities offered by this hotel as one can read them from many other reviewers and instead, I'll concentrate on the door design of the hotel rooms and their handling of customer feedback. My family rented 4 rooms at this hotel, all located next
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My first visit to Kota Kinabalu and have decided to choose a hotel with a beach side. Though the city is surrounded by water however there is limited resorts / hotels that are adjourning to the beach. The resort caters more for groups as there lots of tour buses upon arrivals
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This is a fun hotel with lots of activities in place. It suits for both couples and family. We stayed at The Pacific Sutera as it was cheaper then The Magellan while booking online, however we weren't disappointed. It appears to be very good and at the same time we can also have
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We were greeted with a welcoming smile from the front counter. Check in was fast. We were given the new room and it does look bright. Went to the spa and enjoy the massage. If you want to enjoy a quite breakfast, please be there early and enjoy your nice cup of coffee with the
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The food, hotel is good, but there is no beach, which is a big pity. I cannot play sand with my daughter. And also, I cannot take a beautiful photo with my family on beach. I finally found a very small "beach", it's hard to be called beach, should be a small sand land. The
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Response from SuteraHarbourResort, Marketing & Communication Rep at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 1 week ago
Dear EchoJin8433, Thank you for taking the time to post a review on our TripAdvisor page. We are glad to know you had a good time during your stay here with us and was able to make use of the babysitting facilities we have to offer However we do apologise for the experience that did not meet your expectation. We look forward to welcoming you back during your next visit to Kota Kinabalu. Best regards, The Management
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All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
엑스트라베드를 추가로 넣은 객실 사진입니다.
Fantastic view from our balcony
Photo provided by managementThe Pacific Sutera Hotel - Sutera Harbor Resort
The Pacific Sutera Hotel Junior Suite Club
Sunset from Sutera Harbour
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123456127
Does hotel serve halal meat?
Hi Safc0826, Yes we serve Halal meats. We have Halal certification from the Malaysian government.
0 votes
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Hi Safc0826 For any inclusions you may contact room reservation at +60 88 318 888 (Operating hours: Mon-Fri : 8am - 8pm and Sat / Sun / Public Holiday: 8am - 5:30pm) Thank You
0 votes
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Hotel is not under renovation and the Wi-fi in rooms ok, you may get issues with apple products but ask to speak to technical support at front desk and they will sort. Busy times like early evening Wi-fi slow, but big improvement
0 votes
Not sure as we have had a package which include drinks.Every afternoon we went to the Magellan club which ad free bear wine and spirits from 530 to 7pm it was great
1 vote
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The Pacific is the older building that is in desperate need of renovation. It’s not at all worth the price and the staff are poorly trained and rude. Don’t select the Pacific!
0 votes
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12345616
"the Chinese restaurant seafood is good"
"Ask about the renovations."
"We had a ground floor beach front room with easy access from all sides of the resort and ocean views unsurpasssed."
"Sea view room ,Outdoor swimming pool ,Breakfast Buffet"
"quiet rooms, no bug, good roomservice"
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PRICE RANGE
US$130 - US$329 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sutera harbour resort (the pacific sutera & the magellan sutera) hotelsutera harbour resort (the pacific sutera and the magellan sutera)sutera harbour hotelsutera harbour kota kinabalumagellan sutera
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
956
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