The Pacific Sutera Hotel - Sutera Harbor Resort
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Free cancellation until 29/03/23
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#14 of 180 hotels in Kota Kinabalu
Location
Cleanliness
Service
Value
Travellers' Choice
"The Pacific Sutera Hotel features 500 immaculately appointed rooms and suites with contemporary décor and amazing views of either the championship golf course or the South China Sea and Tunku Abdul Rahman Marine Park islands. The Pacific Club guests enjoy the magnificent sea view from the 11th floor, where breakfast and cocktails are served in the exclusive Pacific Club Lounge. Strategically located close to the shopping and business centres of Kota Kinabalu City, this hotel is perfect location to work, live and play."
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycles available
Babysitting
Secured parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Swimup bar
Poolside bar
Boating
Bowling
Diving
Game room
Golf course
Snorkelling
Tennis court
Billiards
Evening entertainment
Fishing
Table tennis
Board games / puzzles
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Neck massage
24-hour security
Baggage storage
Concierge
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
English, Chinese
Location
59Somewhat walkable
Grade: 59 out of 100
27Restaurantswithin 1 km
3Attractionswithin 1 km
Contact
1 Sutera Harbour Blvd, Kota Kinabalu 88100 Malaysia
Getting there
Car HireSee car hire from US$22/day
3770Reviews86Q+A100Room tips
Reviews
Traveller rating
- 1,702
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- 447
- 177
- 154
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Most Recent
Staycation with the kids before the school holidays over. Requested for a sea view as the kids love seeing the sea/ beach. Spacious room with bathtub and complete toiletries. The room also comes with a safety box.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 4 days ago
Dear Adeline M, Thank you for taking the time to share your recent experience with us here on TripAdvisor. We are glad to hear that you enjoyed the your staycation with your beloved family during your recent visit at The Pacific Sutera Hotel, Sutera Harbour Resort. We are in the business of hospitality and it is with our best efforts that we continuously work on product enhancements around the property. We appreciate the feedback you have shared and would like to assure you that continuous efforts are being made to enhance the overall guest experience at our Hotel. Many thanks once again and look forward to welcoming you with us again soon. Gerry D’Cruz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
We booked seaview room, overall room condition was okay, we enjoy the environment and clean sand beach, thumb up ! They offer steamboat with seaview, food was okay but view was stunning. We also rent free bicycle around the resort area, their breakfast was having variety choices as well, food is delicious too :) Hopefully near future we will come back again, location was perfect, finding food for less than 15 minutes drive,
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Date of stay: April 2022
Value
Location
Service
Room Tip: please confirm the room type few days before to avoid prefer room is fully occupied
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 5 May 2022
Dear Pigpink, Thank you for choosing us during your recent trip and for taking the time to post your valuable feedback. It was great having you as our guests at our resort. I appreciate your generous endorsement of Sutera Harbour Resort with thumbs up and acknowledgement of your great experience. It’s gratifying to know that our genuine and caring hospitality stood out. It is indeed family-friendly resort in the heart of Kota Kinabalu. I look forward to the privilege of welcoming you back again and creating more memories. Kind regards, Gerry D’Cruz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Definitely coming back! Wonderful integrated resort within minutes to airport and city center for shopping Lovely golf course and private jetty for sunset cruise Away from the hustle and reasonably packaged Staff are very professional, friendly and attentive!
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 2 days ago
Dear Suegoddess2701, Thank for choosing to stay at Sutera Harbour Resort. It heartens us to hear that you have enjoyed and had such a wonderful experience during your stay. At Sutera Harbour Resort, we pride ourselves in delivering a service of excellence and we are glad that our hospitality made a difference in your experience. We love that you had such great memories to take home with you during your staycation. To our team members that beautified your stay, we cannot be more proud and your compliments would certainly be a great motivation and inspiration to our team. We certainly look forward in welcoming you back in the future! Sincerely Gerry D’Cruz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Above my expectation. I am amazed with the hotel. Very strategic, clean, beautiful, well maintained and affordable price. Swimming pool was fun for my kids with very scenic sunset view in the evening.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 1 week ago
Dear Nor Azwan A, Thank you for sharing your review on your recent stay at The Pacific Hotel, Sutera Harbour Resort. We're thrilled to hear that you enjoyed the 5-star service, nice location, clean, well-maintained and beautiful scenic sunset during your stay here with us. It's wonderful to know that you find Sutera Harbour Resort to be your top choice when looking for a great place to stay at Kota Kinabalu, Sabah. At Sutera, we always strives to provide exceptional value for its guests, and it's rewarding to hear that we have exceeded your expectations. We look forward to welcoming you back for another memorable stay in the future! Kind regards, Gerry D’Cruz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Superb stay. Plenty of pools to choose from. Spacious place. If you walk a bit further, you will get to visit their clubhouse with snooker table, bowling alley, movie room etc. However, if you are the seaside/beach person, you have to look elsewhere as the beach area is small. It is a city resort which is just 10mins drive from the airport.
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 1 week ago
Dear Renee Msia Thank you for sharing your positive experience at The Pacific Hotel, Sutera Harbour Resort. We're thrilled to hear that you’ve a superb stay with us! We're also delighted to hear that you appreciated the convenient location & service & facilities offered by the resort. Your kind words mean a lot to us and we're grateful for the opportunity to make your holiday a memorable one. We hope to have the pleasure of welcoming you back soon! Kind regards, Gerry D’Cruz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Loved this place, the staff, location and fantastic views. Staff are genuinely interested in you and where you come from. We had a room on 11 th floor with superb sea and Marina views. Lovely sunsets and harbour lit up at night. Hotel cleanliness is second to none. Shuttle bus not yet running to shopping plaza so get the GRAB App. it is so cheap and they arrive in minutes ( their version of Uber). We loved the position with small private beach and lovely gardens with koi carp pools etc. Food buffet both for breakfast and evening offers good choice mainly slanted towards south east Asia visitors but every evening they also bbq meat so you will always find plenty of options. A long journey from UK but so worth it to stay in such a lovely hotel.
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Date of stay: March 2023Trip type: Travelled as a couple
Room Tip: Get room on highest floors with sea and marina views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 2 weeks ago
Dear WorldTravellers021, It was heartening to know that you had an fantastic stay with us at The Pacific Hotel, Sutera Harbour Resort and were impressed with our services and the location of the hotel. It brings me with great delight and pride to see all of this highlighted in your comments, and I trust that our colleagues will be as encouraged as I am while reading your wonderful review. Your lovely compliments had been shared with the team and we can’t wait to welcome you back for another refreshing stay with us. Best wishes, Gerry D'Cruz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1. Elevator out of order while my stay period(room at 5th floor)and waste my time within those 3days 2. noise cause my room close by the elevator and pepole talking while wait too long for elevator 3. Re-fill food too slow at Five Sails(no jam & no milk and no re-fill at 25th morning)
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 2 weeks ago
Dear Benny K, First and foremost, I would like to offer my sincere apologies for the less than satisfactory experience. We do take guest comments seriously and I'm sorry to learn of the few aspects which left you feeling disappointed. Rest assured that we will look into these feedback for improvements. We hope to have the opportunity in welcoming you back the near future. Sincerely, Gerry D'Cruz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi, overall, my family and I had a great stay. However, we were a bit disappointed upon going into the room and have a hint of smoke smell. The room was a non smoking room hence the annoyance as my husband has an allergy. We were already tired hence decided to just let it go. Hoping for it to not happen in the near future and for Sutera to ensure that their rooms are well kept as stated on room details. Thank you.
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 3 weeks ago
Dear Joanne P, Firstly, we would like to take this opportunity to thank you for choosing The Pacific Hotel, Sutera Harbour as your preferred accommodation in Kota Kinabalu. We are happy to hear that you & your family had a great stay overall enjoying the service & facilities that our Resort have to offer. On a separate note, we do appreciate your time taken to inform us of your challenges encountered during your stay in room 817 in particularly the cigarette smell from our previous guest who had occupied the room. Your valuable feedback is certainly important to us. The room has been now block for deep cleaning to ensure no occurring smells of cigarette smoke. May we take this opportunity to thank you for the trust and confidence you have shown towards us and most importantly we value your patronage. Guest feedback, whether positive or negative, are most welcomed, as this will make us more attentive to the needs of our guest. We will always endeavor to provide, to the best of our ability, an excellent and memorable guest service experience to our guest. We hope to have the pleasure of welcoming you back again in your next visit. Sincerely, Gerry D’Cruz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
location of the hotel is strategic between the market and also airport. the food is up to my satisfaction. the room is just comfy. and the staffs are super pleasant. a very good place to bring family next time.
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Date of stay: February 2023Trip type: Travelled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 4 weeks ago
Dear Aida Natasha, Thank you for rating us your 1st choice of hotel in Kota Kinabalu, Sabah! and on the same note I appreciate you sharing your review on your recent visit to The Pacific Hotel, Sutera Harbour Resort. As we believe that personalized service and attention to the smallest details are important, it brings us joy to know that you appreciated the warm hospitality extended by our fellow associates. We are indeed fortunate to be situated at a strategic location, which rewards many guests like yourself, spectacular views from the comforts of our refurbished rooms. We are also pleased to hear that you enjoyed our food & beverage offerings and it met up to the standard of your satisfaction. I look forward to sharing your experience with my team as it will certainly motivate them towards striving to greater heights as we delight our guests. We certainly look forward in welcoming you once again. Sincerely, Gerry D'Cruz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Friendly, helpful and professional staff. Comfortable stay. It is by the sea so there is a nice sea breeze. Hotel itself is slightly old, but still well maintained and cared for. Clean. Not far from the town area.
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Date of stay: January 2023
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbor Resort
Responded 4 weeks ago
Dear Hiew Chok Sien, Thank you for choosing to stay with us at The Pacific Hotel, Sutera Harbour Resort – Kota Kinabalu. I truly appreciate you for sharing this lovely review with us on TripAdvisor. To read your feedback regarding your wonderful experience with us and that the team went above and beyond to ensure you had the most comfortable stay, is the best piece of feedback our team and I could hope for. They will be thrilled to know that they had made your visit so memorable. I will be sure to share your compliments with the everyone on the team. Thank you once again for your recommendations. It will be our pleasure to welcome you back again in the near future. Sincerely, Gerry D'Cruz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$74 - US$136 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sutera harbour resort (the pacific sutera & the magellan sutera) hotel, sutera harbour resort (the pacific sutera and the magellan sutera), sutera harbour hotel, sutera harbour kota kinabalu, magellan sutera
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
500
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Claim Your ListingTHE PACIFIC SUTERA HOTEL - SUTERA HARBOR RESORT (R̶M̶ ̶7̶3̶6̶) RM 286: UPDATED 2023 Reviews, Price Comparison and 3,958 Photos (Kota Kinabalu) - Tripadvisor
Frequently Asked Questions about The Pacific Sutera Hotel - Sutera Harbor Resort
Which popular attractions are close to The Pacific Sutera Hotel - Sutera Harbor Resort?
Nearby attractions include Imago Shopping Mall (1.0 km), Borneo Trading Post (0.7 km), and Escapee (1.0 km).
What are some of the property amenities at The Pacific Sutera Hotel - Sutera Harbor Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at The Pacific Sutera Hotel - Sutera Harbor Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Pacific Sutera Hotel - Sutera Harbor Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Pacific Sutera Hotel - Sutera Harbor Resort?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Pacific Sutera Hotel - Sutera Harbor Resort?
Conveniently located restaurants include Ferdinand's, Al Fresco, and SOULed OUT Kota Kinabalu.
Are there opportunities to exercise at The Pacific Sutera Hotel - Sutera Harbor Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Pacific Sutera Hotel - Sutera Harbor Resort have an airport shuttle?
Yes, The Pacific Sutera Hotel - Sutera Harbor Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Pacific Sutera Hotel - Sutera Harbor Resort have airport transportation?
Yes, The Pacific Sutera Hotel - Sutera Harbor Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Pacific Sutera Hotel - Sutera Harbor Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does The Pacific Sutera Hotel - Sutera Harbor Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.