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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,466 Reviews from our TripAdvisor Community

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There are newer reviews for Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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Showing 1,897: English reviews
Macclesfield, United Kingdom
Reviewed 1 week ago via mobile

This is the fourth time over eight years we have visited this hotel. We had a double room with sea views. The room itself whilst kept clean was ageing with peeling wallpaper throughout. The bathroom had mold and the bath sealant was peeling off. The lightning was inadequate. Furnishing are rather dated and knocked about. Starting in March you now...

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Helpful?
Thank sjb1953
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear sjb1953, Thank you for this valuable feedback. We apologise for the experience that did not meet your expectation. Please be assured that this incident is not reflective of the usual service standards that we pride ourselves on. Thank you however for choosing Sutera Harbour as your choice of accommodation every time you visit Sabah. We are aware of the...

Mooloolaba, Australia
Reviewed 1 week ago

Room was very comfortable, and well serviced. Restaurants and food was excellent. Tour desk was fantastic, and exceeded our expectations in offering suggestions and making bookings.Great services and amenities.

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Helpful?
Thank Lyndal2
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Lyndal2, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are glad we have exceeded your expectations and that you enjoyed your vacation here in Sabah. Your review is very much...

Pakenham, Victoria, Australia
Reviewed 1 week ago

From the pickup to the drop off what a beautiful place to be, very friendly and helpful staff. Value for money, many places within the grounds to visit, cafes, restaurants, pools, many activities or just resting by the pool or overlooking the beach to beautiful sunsets each evening.

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Helpful?
Thank Troy B
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Troy B, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are glad that you had an enjoyable time at the resort and also in Sabah! Your review is very much...

Greater Perth, Australia
Reviewed 1 week ago

The people of Sabah are genuinely hospitable and happy to see you. The Sutera Harbour Resort captures that perfectly by allowing the staff at the resort to be friendly. The resort is spotlessly clean both inside and out, the gardens are spectacularly maintained and the facilities such as golf course, bowling alley, pools and fitness areas are all well looked...

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Helpful?
Thank Sabahfriendly
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Sabahfriendly, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are glad our wonderful and kind staff were able to assist you and made your stay memorable. It is true and...

Reviewed 1 week ago

Four of us travelled to Kota Kinabalu to stay at the Magellan Hotel, Sutera Harbour after finding an offer by Luxury Escapes that was very attractive. We greatly enjoyed our visit and found ourselves perfectly happy to stay within the Resort complex and we visited the close by Pacific Hotel and also the Golf Club and Marina. We had a...

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Helpful?
Thank Mervyn M
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Mervyn M, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. With the facilities and entertainment in the resort, you won't be bored as there are plenty of things for you to...

Singapore, Singapore
Reviewed 1 week ago

Decided to check into The Pacific Sutera for 5 nights after reading good reviews about the hotel. Why 5 days? Because we would like to relax and recuperate after an 8D sleep-derived Milky Way Hunt tour in Sabah. At the same time, to celebrate my hubby's birthday. I am glad that I've made the right choice in staying at this...

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Helpful?
Thank GoingPlaces_SG
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear GoingPlaces_SG, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are honored to be able to help make your hubby's birthday a memorable one. We love surprising our guests especially during...

Hong Kong, China
Reviewed 1 week ago

You can enjoy the facilities within the Sutera properties. There are 3 sets of pool, different restaurant and lounge choices. City shuttle is also provided with affordable fee. You can spent a few days there without feeling boring. However. the bed is a little tired and need upgrade.

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Helpful?
Thank Chun Kwong Doug... C
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Chun Kwong Doug... C, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are glad you are contented with your stay here with us. With so many dining outlets and activities...

Greater Melbourne, Australia
Reviewed 1 week ago

Pleasant room with marina view and balcony was decent size. Great pillows and wifi reception but the constant slamming of doors from other rooms was extremely annoying at all hours and lift was very slow with only one lift working. Breakfast was fine but room service food was awful. Restaurant expensive and nothing to do other than lay at pool....

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Helpful?
Thank Tania L
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Tania L, Thank you for this valuable feedback. We apologise for the experience that did not meet your expectation. Please be assured that this incident is not reflective of the usual service standards that we pride ourselves on. We are sorry about the lack of functional elevators at our resort. We are actually in the midst of replacing our...

Gold Coast, Australia
Reviewed 2 weeks ago via mobile

Great resort and location, the facilities were in good order and the exceptional staff were only too happy to assist with any request we had. Would recommend to anyone and hope to return soon. Thank you to all, was a very pleasing week. 😀😀😀

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Helpful?
Thank trankin04
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear trankin04, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking forward...

Reviewed 2 weeks ago via mobile

Exceptional staff made our week so relaxing as they were so friendly, polite and helpful, nothing was a problem to them. Great location, a short stroll to the Imago shopping centre, great bargains were found. The food was great and the grounds and facilities were well maintained. Room was comfortable with great air conditioning to keep any humidity down. Outstanding...

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Helpful?
Thank jolleyd62
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear jolleyd62, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are glad that our friendly and helpful staff made your stay worthwhile. With so many dining outlets in our resort, you...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: RM474 - RM1,196 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#4 Luxury Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and other travellers.
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Questions? Get answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the ground floor. Room's are slightly dated but clean and a good size. I have no complaints.”
 of 5 bubbles vickilock, 21 Mar 2017 | Read review
“Pick a room Level 4 and above. Those below Level 4 might get noisy if you are too near the swimming pool area.”
 of 5 bubbles AyCee76, 19 Mar 2017 | Read review
“Ocean view is spectacular”
 of 5 bubbles Lyndal2, 17 Mar 2017 | Read review
“Families to stay on lower floor for easier access.”
 of 5 bubbles TroyB934, 16 Mar 2017 | Read review
“All rooms are great”
 of 5 bubbles Sabahfriendly, 15 Mar 2017 | Read review
5 of 5