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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,466 Reviews from our TripAdvisor Community

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There are newer reviews for Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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Showing 1,897: English reviews
Oman
Reviewed 4 November 2014

Hotel Sutera is breath taking hotel. It is located in harbor nearby KK down town. I have chosen Sutera hotel for several reasons. First it has been ranked as one of best hotel in KK. Second I was able to obtained special discount. Third hotel customer service has responded to my email promptly. All of these reasons help to select...

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Thank MohamedAlJilani
Bandar Seri Begawan, Brunei Darussalam
Reviewed 1 November 2014 via mobile

This review is for Pacific Sutera. Situated some 5km away from KK airport, it took us less than 10th taxi ride and RM30 to get to the hotel. Lobby was alright, nothing exciting. Concierge staff was inside and we had to pull our luggage in. Not a big deal as our luggage were not that bulky, but really they should...

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1Thank Popopo1976
Singapore
Reviewed 31 October 2014

The toilet was spacious, with bath tub and a separate shower room. Hairdryer and double-side (normal + magnifying) mirror was provided. The room had a great view. My room was facing part of the golf course while, my friend's room was facing sea. The Wi-Fi connection is strong and stable. The hotel lobby is huge and the service was good....

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2Thank Poppy1308
Reviewed 30 October 2014

I stayed a few days here in October 2014. The hotel has one of the largest lobbies I have seen and it set the scene for a delightful stay. The service was first class. Very helpful staff and great facilities. The beach at the Magellan is tiny but the pool was large, quiet and civilised! There was a little bit...

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2Thank TheDaddyT
Vienna, Austria
Reviewed 27 October 2014

We stayed here for 3 days at short notice since our booking at another hotel went astray for reasons unknown. We were very glad we found this hotel, with the use of all the facilities of both the hotels using our key cards. Attentive staff, and high speed wifi in all the rooms, a good choice of restaurants. Rooms are...

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2Thank Aviott J
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Aviott J, Thank you for sharing this glowing 5 star review of your vacation experience on TripAdvisor! We are delighted that you were pleased with our room, facilties, amenities and services. So good of you to highlight one of our best offerings where all guests are given cross-signing privileges to 15 dining outlets and exclusive access to indoor/outdoor facilities...

Hong Kong
Reviewed 22 October 2014

I wanted to take my 3 year old son away for a few days and understandably I was a little nervous looking after the little guy on my own so it was important to me that the hotel was safe, quiet, not close to busy roads, close to the airport and with plenty of things to keep him amused and...

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4Thank Capt_Pants
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Capt_Pants, Thank you for sharing such amazing comments on TripAdvisor! We're excited to read that you thoroughly enjoyed your experience and the bonding session with your son during your stay with us. It always brings us great joy to have like-minded guests, like yourself, who appreciate and enjoy our guest rooms, facilities, service and amenities. You are most certainly...

Hong Kong
Reviewed 22 October 2014

There's 4 big resorts in BKI, and this one is the 3rd we stayed here. we stayed in Pacific Sutera Hotel for 4 nights with our kid, the hotel room is spacious & clean. water pressure is good enough you have no worry to take a bath either in shower room or bath tub. However, the service of check in...

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1Thank Flo_Mak
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Flo_Mak, Thank you for your detailed review: “Just OK” is not what we strive for but we truly appreciate your candid remarks on what prevented your stay from being “absolutely perfect”. In essence, we read that you enjoyed our amenities, facilities and location but you felt that our service was not up to your standards. We appreciate you bringing...

Perth, Australia
Reviewed 19 October 2014

We have just spent a week at the Magellan Sutera Harbour Resort. Our first stay there and had a wonderful time. The room was lovely, with a balcony and beautiful bathroom. Most amazing pool surrounded by restaurants and the lounge bar above. The food could not be faulted and the Alfresco Restaurant makes the best Margaritas we've had in years....

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2Thank Gwyneth H
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Gwyneth H, Thank you for posting this 5 star review on TripAdvisor. We were truly delighted to learn from your comments about the Sutera Harbour hospitality which you enjoyed throughout your stay with us. Indeed, as Malaysia's foremost premier integrated resort, all our valued guest enjoys cross signing privileges to all 15 dining outlets as well as exclusive access...

Western Australia, Australia
Reviewed 18 October 2014

My partner and I stayed at the Pacific in June. Upon booking in the lady at reception asked for my credit card which I handed over, assuming my card details were going to be taken down which is common practice, only to find she had charged 300 ringgit ($100 Aus) to it for incidentals that may be incurred during our...

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7Thank tarsipes
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear tarsipes, Thank you for choosing The Pacific Sutera Hotel as your preferred accommodation and for taking the time to post a review on TripAdvisor. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We deeply regret to learn of your experience during your stay with us. Please forgive us for...

tweed heads
Reviewed 18 October 2014

The Magellan was fine...rooms great, clean and nice views. Food Ok not fantastic. Staff were very helpful especially after Air Asia lost our luggage. If you like to swim in the ocean don,t go there or even to the surrounding islands...litter everywhere in the water. I collected at least 30 plastic bags plus one disposable nappy within 10 minutes of...

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3Thank elaineTweedHeads
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear elaineTweedHeads, Thank you for taking the time to post this review on TripAdvisor. We are very sorry to hear that you have experienced some incommodoties during your vacation in Kota Kinabalu. What an ordeal to start your trip and we are glad that our team of associates showed you genuine care and service to make your difficult situation more...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: RM474 - RM1,196 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#4 Luxury Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and other travellers.
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Questions? Get answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the ground floor. Room's are slightly dated but clean and a good size. I have no complaints.”
 of 5 bubbles vickilock, 21 Mar 2017 | Read review
“Pick a room Level 4 and above. Those below Level 4 might get noisy if you are too near the swimming pool area.”
 of 5 bubbles AyCee76, 19 Mar 2017 | Read review
“Ocean view is spectacular”
 of 5 bubbles Lyndal2, 17 Mar 2017 | Read review
“Families to stay on lower floor for easier access.”
 of 5 bubbles TroyB934, 16 Mar 2017 | Read review
“All rooms are great”
 of 5 bubbles Sabahfriendly, 15 Mar 2017 | Read review
5 of 5