Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
If you want to take a break from the bustle of the city, this hotel is for you. An almost deserted 6 km long sandy beach is at your disposal. There are few holidaymakers in the hotel, there is nothing nearby. In the distance you can see a beautiful hotel, but no one lives in it. The sea here is stunning, very warm and gentle, the water is clear and emerald green. There are waves, but they don’t knock you down like in other seas. Entering the sea is also sand. You won't need coral slippers or masks unless you want to walk very far to the end of the beach to the rocks. You will need both to see the fish there. The hotel area is large, well-groomed, with many flowering plants. The hotel is not new, there are some scuffs and chips, the breakfast is monotonous. I didn’t lower my rating for this; the surrounding nature and the service staff, who try very hard to please you, compensate for all the shortcomings. There are several ponds on the territory with stunning lilies and monitor lizards. You can also meet monkeys, herons, squirrels, and many birds that start singing at 4 in the morning. The rooms are spacious and equipped with everything you need. There is a refrigerator, an iron with ironing board, an electric kettle, a set of coffee and tea replenished every day, shower sets, including toothbrushes and toothpaste, bathrobes and slippers. Water is provided in unlimited quantities, brought to your room in half-liter bottles, mostly 4 bottles per room, if you don’t have enough, you can go to the reception and ask for more. We live in a 5-story building on the 4th floor, all rooms have spacious balconies overlooking the sea, and importantly, the building has elevators. I am writing this review in the room, the internet in the rooms is good, on the beach and by the pool it is much worse, sometimes it disappears altogether. Upon check-in, a tax of 10 ringgit per room per day is charged, i.e. for 8 nights we paid 80 ringgit. In general, I liked my stay at the hotel, I hope nothing will spoil it until the end of our stay.
Read more
Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Checked in for 1 day, upon our arrival we were assigned to the Deluxe room on first floor near the main building. Unfortunately, around 4pm there's an incident happened that quite tragic to us . There's a housekeeping (part timer) suddenly tap access card trying to get inside our room , without even ring the bell or knocking the door , she immediately trying to barging our room with 2 attempts with audacity shouting " Who's inside?" when my husband already screamed we were inside . At that point My husband just finished shower in panicked mode rushed out of shower and shouted " Who is this? Why trying to barging our room? with no knocking at all . Who are you? no manners at all " . Thankfully we did double secure locked the door so even with card access tap , still unable to get inside room because there's a second lock manual on the door . Imagine if we were so unfortunate forgot to double lock the door . The housekeeping would've seen a naked person inside freely and that would be so humiliating and traumatizing.
After tht incident , my husband was triggered due to the shocking incident and wear his clothes immediately got out of room and find the housekeeper and scold her why being so rude . The housekeeper just said "im sory i was just trying to CLEAN the room" when there's no request has been made for any housekeeping to come our room at all. The point is , she is very rude for trying to get inside room without a single knock at all .
Me and husband quickly went to the lobby reception and explained the whole situation to the Supervisor giy there ( Mr J) the tall guy , luckily, he's so genuine to be able to upgrade us to the Garden room without charges via that incident.
He and the higher department office, did sent me a gmail for a compensation deal/ treats ( Free Dinner meal for us both) so we did extend another night regarding to the special offer . We did appreciate the special treat given to us .
Everything went well after that. The new room we got are much better and comfortable compared the previous we got in. Overall , our staycation went well despite of the incident happened to us .
Overall me and husband give 4.8/5 stars . If there's no action was taken at all , i would've rate 1/5 stars. Thanks to Mr J for handling the situation very well . We would love to come again for another staycation next time .
Read more
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nexus Resort, Marketing at Nexus Resort & Spa Karambunai
Responded 2 weeks ago
Dear Guest , Thank you for your honest review and we are gald all are settle properly , We value your input and will work diligently to improve our facilities. Please give us another opportunity to exceed your expectations on your next visit. Thank you for bringing this to our attention. If you’re open to discussing this further, please contact us at group-marcom@nexusresort.com. Many thanks and have a great day!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For those wishing for a quiet and peaceful holiday, this should be an excellent choice great hospitality delivered by their staff from you arrived until check out. All employees i met on the ground were polite and helpful kudos 👏
A Great resort for family and kids! stayed for 4nights and the kids love the beach and kid pool. its has alot of activities for kids to enjoy. we played traditional games outdoors , batik painting ,indoors- a big kid’s playroom Nexie had kids toys &books board games ,pingpong🥳 gym is well equipped. With three large pools for adults and kids to relax. We really enjoyed spending time at the beach & pool and walking around the garden too . We used bicycle to cycle around the huge compound sightseeing,managed to come actually some of the wildlife on the grounds squirrels,birds,big lizard . Also got a free ride on the buggy when my son spotted one and got the history of hotel from one staff it was awesome 👏
. A garden wedding was going on on our last night there and we got to witness the setup n everything , wedding location so dreamy, beautifully set upon the garden facing the ocean backdrop. took a stroll late night after dinner and witnessed the festivities.
Was so happy when we booked the garden view panaroma but was upgraded to ocean wing panorama upon check in so that we didn’t miss the beautiful spot for sunset. our room was beautiful and the view is so calming. Level 5 somewhere in the middle. Always request fr higher floors for the best views n refurbished rooms.
Special shoutout to ms cristy & clement from front desk for making our stay memorable very courteous & friendly during check in.
Mr cruise was great and very helpful assisting us with our luggage not to mention friendly , should promote him 😝,
friendly lifeguards at pool , restaurant staff and around the hotel .
Housekeeping team were also good providing me extra pillows and helping me fix the old telephone in room. Big television inside room kept children occupied during rain .
Breakfast was ok, variety of western and Asian cuisine.chef saifol was happy to come out and had a short conversation with guests.
Room And bathtub was clean . Water was abit murky ,but still overall cleanliness was ok for me. Bathroom floor abit slippery but just added extra floor mats . overall very satisfied with my stay feel its value for money eventho some parts of the hotel were old and worn down lack maintenance. The staff warm hospitality made our stay wonderful. Thank You 🙏
Read more
Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Breakfast ok la
Pool some parts not well maintained
Watchout for huge lizzards patrolling...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nexus Resort, Marketing at Nexus Resort & Spa Karambunai
Responded 9 Oct 2024
Dear Dream29595146238, thank you so much for your kind words! We are thrilled that you've enjoyed your stay with us here at Nexus Resort & Spa Karambunai. We greatly appreciate the time you have taken to provide us with this valuable feedback. Our goal is always to exceed your expectations! If there’s anything we can assist with your next visit, please don’t hesitate to let us know. We hope to see you soon!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Except for the pools and the beautiful beach, there is little to praise about this grand but poorly managed hotel. Our disappointing visit began the moment we checked in on 21st January 2025 at around 2:30 PM. Despite parking just outside the lobby, we had to carry our luggage ourselves, as the concierges showed complete indifference, even though they were not busy. After collecting our room keys, I had to personally approach a concierge and request assistance with bringing our luggage to the room.
The room itself was clean and tidy; however, the furniture, including the sofa, chair, table, and dressing mirror, appeared worn out and in desperate need of replacement. The highlight of the room was the breathtaking view of the open sea from the balcony. The soothing sound of waves crashing onto the sandy beach added to the charm.
Unfortunately, this was marred by the condition of the balcony furniture. The sofa was filthy, with stained cushions soiled with bird and lizard droppings. It was impossible to sit and enjoy the beautiful scenery, which was a real disappointment. It became evident that cleanliness was not a priority for the hotel.
Attempting to get assistance was another challenge. I dialed ‘0’ to reach the operator seven times, but no one answered. With a sprained ankle, I had to walk down to the reception to request for someone to clean the balcony sofa. A staff member eventually came at 6:35 PM—two hours later—with a wet towel to clean the mess.
Overall, the lack of service, poor cleanliness, and unresponsive staff made this stay extremely disappointing. I would not recommend Karambunai Nexus Resort to anyone.
Read more
Date of stay: January 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nexus Resort, Marketing at Nexus Resort & Spa Karambunai
Responded 2 weeks ago
Dear Guest, We appreciate your feedback. We strive to maintain a clean and comfortable environment for our guests. Your concerns will be addressed promptly to ensure a better experience in the future. May we have your room number and the date that you check in ? or if you’re open to discussing this further, please contact us at group-marcom@nexusresort.com. Thank you and have a great day !
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A 5-star resort! It wasn't quite like that! Beautiful beach and park (natural resources), but decaying and dirty structure. There was nothing "special" in the rooms, indeed with old and dirty furniture (the sofas, on the terrace and in the room, were definitely not usable). As for the catering there was a buffet restaurant for breakfast and dinner that always served the same low quality food. A little restaurant on the beach, a Chinese restaurant unacceptable in terms of cleanliness and food, unreasonable and a phantom Mediterranean restaurant, Olives, closed! Taking into account that we were 30 km from the city, isolated, we did not have the opportunity to make up for the shortcomings of the resort by going out for lunch or dinner. After a nice tour in Sabah the tour operator reserved us here at the sea our last days ... not ending on a high note!
Read more
Automatically translated
Date of stay: August 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a 9-day stay at Nexus. Let me start by saying that the staff here is incredibly service-minded, and it is solely because of them that the place receives a rating of 3. We were offered an upgrade upon arrival, we were driven around for errands free of charge, and overall, the cleaning staff and the reception staff were exceptional. However, the resort does not live up to 5-star standards or the prices they charge for the rooms. They are undergoing renovations, but there is still a long way to go to reach a high standard. The rooms are worn and old, the pool is worn and old, and the food is generally expensive and not very good. The breakfast buffet, however, is quite decent. We had a fairly good stay due to the large room we received and the excellent service, so thank you for that.
Read more
Date of stay: April 2024Trip type: Travelled with family
Room Tip:Go for the renovated rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nexus Resort, Marketing at Nexus Resort & Spa Karambunai
Responded 9 Oct 2024
Dear Kasper D, we appreciate your feedback and apologize for any inconvenience you experienced. We strive to maintain a clean and comfortable environment for our guests. Your concerns will be addressed promptly to ensure a better experience in the future. We value your input and will work diligently to improve our facilities. On a positive note, we're glad you enjoyed the natural surroundings. Please give us another opportunity to exceed your expectations on your next visit. Thank you for bringing this to our attention. If you’re open to discussing this further, please contact us at group-marcom@nexusresort.com or WhatsApp us at +601129870394. Many thanks and have a great day!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed as a family of 4 as part of a longer holiday. Firstly, the property and infrastructure are fantastic. It looks like it was built very well with great facilities to a high standard with quality over cost. My brother has stayed pre COVID and rated it very highly. The downsides. Poorly maintained - Various little things like loose toilet seat, stained carpets, broken tiles and broken furniture all let it down. The rooms and the balconies were also not cleaned well Quality of breakfast - I always look forward to breakfast buffets in Asia hotels. This one was a let down - the quality of the foods was poor - it looked like budget food. The whole breakfast also seemed to be catered to a clienetle from China, and few local / Malaysian food options. The breakfast cereals were of very low quality. Back to some positives: Satff are excellent, friendly and helpful. Special mention to Jakil (FOH Manager) and Latha (managerial level). They were excellent and tried their very best to sort us out. Credit that we were allowed to cancel the rest of our booking and move resort. Brilliant surprise when the staff brought a cake to my room as it was my birthday. This is a lovely touch and very much appreciated. I would summarise that the resort has great infrastrcuture and staff to work with, but little investment from the owners.
Read more
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nexus Resort, Marketing at Nexus Resort & Spa Karambunai
Responded 9 Oct 2024
Dear ShankarC_12, we appreciate your feedback and apologize for any inconvenience you experienced. We strive to maintain a clean and comfortable environment for our guests. Your concerns will be addressed promptly to ensure a better experience in the future. We value your input and will work diligently to improve our facilities. On a positive note, we're glad you enjoyed the natural surroundings. Please give us another opportunity to exceed your expectations on your next visit. Thank you for bringing this to our attention. If you’re open to discussing this further, please contact us at group-marcom@nexusresort.com or WhatsApp us at +601129870394. Many thanks and have a great day!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The check in was simple and quick. The room was ready when we arrived but upon close examination the floor looked it needed a thorough mopping. The supplies were all there but the coffee and tea was bare minimal of two packets each. The entertainment facility was bad. The instructions were very unclear. A call to the operator requesting help went nowhere as the IT help never appeared to help us pair our phones so we can watch movies. The breakfast was the norm for Malaysian standard. This was the last of the big resorts we have stayed in Sabah it was not up to standard with the rest but still worth the money they charged. Good beach waves were very strong. Nice to walk along the beach in term of feel second only to Rasa Ria’s beach.
Read more
Date of stay: December 2024Trip type: Travelled with family
Room Tip:Take the beach view rooms 8xxxx numbers. The 5th floor is nice view. This block is at the end. So...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nexus Resort, Marketing at Nexus Resort & Spa Karambunai
Responded 16 Dec 2024
Dear Puspanathan, we appreciate your feedback and apologize for any inconvenience you experienced. We strive to maintain a clean and comfortable environment for our guests. Your concerns will be addressed promptly to ensure a better experience in the future. We value your input and will work diligently to improve our facilities. On a positive note, we're glad you enjoyed the natural surroundings. Please give us another opportunity to exceed your expectations on your next visit. Thank you for bringing this to our attention. If you’re open to discussing this further, please contact us at group-marcom@nexusresort.com or WhatsApp us at +601136659136. Many thanks and have a great day!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Got a room with fan and air con not functioning. called and inform, ask to wait for 30 mins for another similar room to be clean, waited for more than 1 hour in total hotness, another room not yet ready. Have to call again and suggest to upgrade to new room that is available instead of making customer to wait for more than 1 hour in total hotness. For even the cheapest hotel booked here is at least 300+, should not be stingy in providing good room, and should have given guest available room even if it is upgraded if the old room is not functioning well. Not right to let guess waited for so long in hotness, and worst still no followup with guest after 30 mins of waiting (initially says will be done in 30 mins) but end up after more than 1 hour new room still not ready yet. I give average is because I forgotten my watch at old room,and at least the staff help to send me there to retrieve it. Otherwise, buffet is still ok la. But for the price of this hotel, I won't recommend it
Read more
Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Not recommended given the price of this hotel. Garden view room seriously need maintenance. Ocean...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nexus Resort, Marketing at Nexus Resort & Spa Karambunai
Responded 9 Oct 2024
Dear Tour58089837511, we appreciate your feedback and apologize for any inconvenience you experienced. We strive to maintain a clean and comfortable environment for our guests. Your concerns will be addressed promptly to ensure a better experience in the future. We value your input and will work diligently to improve our facilities. On a positive note, we're glad you enjoyed the natural surroundings. Please give us another opportunity to exceed your expectations on your next visit. Thank you for bringing this to our attention. If you’re open to discussing this further, please contact us at group-marcom@nexusresort.com or WhatsApp us at +601129870394. Many thanks and have a great day!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked a stay for one night on 16 September 2024- it was supposed to be a staycation for birthday. When we arrived there at 3.30PM, room was not ready hence we were asked to wait. Check in time was 2pm,3.30pm room still not ready? Around 4.30pm we were given room 8143- which was located at the far end of the resort, very far from reception/pools/halls etc When we arrived there, another family has occupied the room. How is this possible? We called and spoke to management, they said a manager Mr J will come and assist. After waiting for 15minutes, Mr J came and knocked the door, fiddles with his phone trying to solve the issue. Since it was school holiday, he said they were fully booked for the night. He suggested to give a refund, or wait some more for him to arrange room (which is weird because he said they are fully booked, how would a room magically become available?) By this time my family and I were all exhausted, disappointed and do not have patience to wait any longer, so we left. Definitely will not recommend this to anyone i know. Hope the "glitch" in your system gets repaired.
Read more
Date of stay: September 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nexus Resort, Marketing at Nexus Resort & Spa Karambunai
Responded 9 Oct 2024
Dear Go46147171956, we appreciate your feedback and apologize for any inconvenience you experienced. We strive to maintain a clean and comfortable environment for our guests. Your concerns will be addressed promptly to ensure a better experience in the future. We value your input and will work diligently to improve our facilities. On a positive note, we're glad you enjoyed the natural surroundings. Please give us another opportunity to exceed your expectations on your next visit. Thank you for bringing this to our attention. If you’re open to discussing this further, please contact us at group-marcom@nexusresort.com or WhatsApp us at +601129870394. Many thanks and have a great day!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi,
Nexus Resort & Spa Karambunai do provide airport transfer. Please do contact our front office +6088 480888 or you can send us a message through our Facebook.
Hi Debra,
Yes there is a shuttle bus service to Kota Kinabalu Town centre. Schedule as follows :
Time : 09:30hrs, 12:30hrs & 15:30hrs (from Nexus Resort & Spa)
: 10:45hrs, 13:45hrs & 16:45hrs or 19:45hrs (pick-up point)
3). Location ; 1Borneo, Suria & Imago Mall.
Besides the shuttle bus services, private hotel limo is also available.to KK City Centre and to airport.
Should you need further information, please do not hesitate to contact us.
Thank you & regards
There are more places to choose from in the Kota Kinabalu area.
PRICE RANGE
RM 386 - RM 475 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nexus resort & spa karambunai hotel kota kinabalu, nexus resort and spa karambunai, nexus hotel kota kinabalu, nexus hotel karambunai, nexus resort sabah, nexus resort karambunai, nexus sabah hotel, nexus karambunai hotel
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.