The Jesselton Hotel

The Jesselton Hotel

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Panorama of the Deluxe Twin Room at The Jesselton Hotel
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Boutique King
Room & Suite (254)

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About

4.0
#16 of 118 hotels in Kota Kinabalu
4.5 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.0 of 5 bubbles
Value
The Jesselton Hotel welcomes business and leisure travelers alike with a central location in the heart of the city and an array of selection for places to visit; encapsulating the full lifestyle of a city life within a tropical haven. Located on 69 Gaya Street, the hotel doors open to a Sunday Market which has become the place to go on for some retail therapy. Another great place to experience the culture and the livelihood of the Sabahan families on a Sunday outing. The hotel is just a few minutes’ walk from the Sabah Tourism Corporation office, KK Heritage Walk and Night Market, Shopping Malls and about a 20 minutes’ drive from the Kota Kinabalu International Airport (KKIA). The prime location also provides an easy access to a whole range of dining options including Italian, French, Western, Asian and fusion cuisines, which are all available within walking distance to the hotel. Experience for yourself this wonderfully inspiring one of a kind colonial jewel in KK!
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Meeting rooms
Baggage storage
Concierge
24-hour front desk
Dry cleaning
Laundry service
Wifi
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Newspaper
Non-smoking hotel
Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Classic
Quaint
Languages Spoken
English, Malay

Location

69 Jalan Gaya, Kota Kinabalu 88000 Malaysia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 96 out of 100
96
Kota Kinabalu Airport
652Reviews11Q+A89Room tips
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Detailed Reviews
DocTravel wrote a review Nov 2009
New York, New York41 contributions77 helpful votes
1.0 of 5 bubbles
Avoid this hotel.
Too sum up, terrible maintenance, lots of bugs, broken and not working items, very slow breakfast, poor and manipulative service (Janet), overpriced for area, chemicals.

I confirmed a room with 2 beds about a week before arrival. When we arrived, they gave us a room with only 1 bed. After I complained, they soon brought in a portable bed that took up most of the room. The bed looked like a great home for bedbugs – terribly and disgustingly stained mattress. There were mosquitos in the room. There was a huge cockroach next to the toilet. Multiple lamps did not work in the room. We asked for the code to the wifi, and it didn’t work. The next morning we asked for a double room, then went to breakfast. After breakfast, we asked to speak to a manager about the poor quality of the room. Janet came to the room in 30 minutes. I showed her everything wrong, including the huge cockroach. She made excuses about everything, with no apologies. She said she was all natural about killing bugs (which we later found to be totally untrue). She said she would pour bleach down all the drains to kill the cockroaches. We asked for the double room we initially requested and a discount. She ‘generously’ said she wouldn’t charge us for the portable bed and asked for proof that we requested 2 beds. I gave her a copy of the email that they confirmed we had 2 beds. She would not shut up (complained about other customers) and spoke to us for about an hour. I repeatedly told her we were trying to leave. Then we packed our stuff and brought it down to a new room. The new room had swarms of mosquitos in it and we noticed that the window was broken and didn’t shut. It was stuck open so the bugs could come in, and there was a railing outside so anyone would be able to come in. We went to put our stuff in the safe – which was locked open so we couldn’t use it. Not to mention, the safe wasn’t tied down to anything, so it wasn’t that useful. We had to call Janet back. She came up in about 10 minutes. She wasted about 20 minutes of our time talking, and I told her it was already noon and we missed half our day because of the room issues (and the very slow breakfast) and we just couldn’t talk to her anymore.

I told her I was very frustrated and expected a discount. She offered us a discount in the hotel gift store. I said no, we only had ½ a day left in KK and we weren’t going to spend it shopping in their gift shop. She said OK to a discount. I said that I don’t want to go through any trouble at checkout, so to please make sure the discount is on our room account. We finally left the hotel. When we returned around 6pm, the room smelled so strong of Raid that it literally burned our eyes and throats. They did fix the window and the safe. We had to leave the room due to the stench. We later again tried to WiFi and it didn’t work; the hotel staff just said it was down (for our entire stay).

That night, around 3am we woke up freezing. We used both the extra blankets and the bed spreads. I repeatedly tried to turn down the A/C. Around 6am, we contacted the staff and someone came up. The batteries in the remote didn’t work. They adjusted the batteries enough to turn off the machine, but of course didn’t change them – just left it for the next poor sap.

The breakfast was so slow. The food was OK, but you couldn’t just get what you wanted, it was not buffet style. You had to order it and it took at least 30 minutes to arrive. Coffee refills took about 15 minutes. On my second day, I refilled my own coffee although they didn’t like this, but I didn’t want to wait another 15 minutes for a refill.

To top off our stay, of course at check out, there was no discount. I asked to speak with Janet and the woman at the front desk seemed terribly annoyed. We had to wait about 15 minutes – this was part of the time that we expected to be commuting to the airport. She finally came down and started talking again – I told her we really didn’t have time to listen to her, she gave a 10% discount on the portion we hadn’t prepaid (about $13)!! We spent about $150 for these 2 terrible nights.
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Date of stay: October 2009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cazza L wrote a review May 2018
Brisbane, Australia64 contributions42 helpful votes
4.0 of 5 bubbles
Good location, walking distance to everything. Old fashioned hotel but clean and tidy, staff very nice. Great bar attached and the staff are fun. Markets in the street outside on Sunday was great.Breakfast was good, plenty of options on the menu to pick from.
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Date of stay: April 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Judy B wrote a review Mar 2018
Norwich, United Kingdom19 contributions38 helpful votes
5.0 of 5 bubbles
A lovely hotel with large light airy bedrooms and staff who cannot do enough for you. It is well placed in the middle of Kota Kinabalu for every thing you need.It is they oldest hotel in the town and still has the old colonial feel.
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Date of stay: March 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lesliyo wrote a review May 2017
Kuching, Malaysia12 contributions6 helpful votes
5.0 of 5 bubbles
Very good location, clean and good service. Our room was upgraded automatically. We got a huge room. The hotel is right in the middle of Gaya Street where the happenings are at. It's close to malls, coffee shops, restaurants, convenient shops and banks.
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Date of stay: May 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
peggydaly wrote a review May 2017
Oakland, California309 contributions86 helpful votes
5.0 of 5 bubbles
EVERYthing was satisfactory. if i left in the early morning hours (as early as 2am!) they offered and delivered a simple, take-away breakfast to pick up at the front desk. the wifi was good, the room was very clean and considering the price i went for all 5 stars. on sunday the gaya street market is RIGHT out front and is great. other days i walked to the waterfront, up signal hill (a block away) and here are tons of banks and cheap restaurants close by. i'm a solo female traveler and felt very safe. I stayed there twice at different parts of my travels.
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Date of stay: May 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RK1809 wrote a review May 2017
Singapore, Singapore8 contributions29 helpful votes
5.0 of 5 bubbles
We recently stayed at the Jesselton Hotel with split dates . We initially stayed for a night when we arrived and checked out the next day for a trip to Mount Kinabalu and came back a few days later. Very comfortable boutique hotel, friendly staff. Hotel is convenient with the Sunday market in front and also eateries around the hotel. We had a pleasant surprise on our return when they upgraded us to the suite! Will surely stay there again.
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Date of stay: May 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandy H wrote a review Jun 2016
Cambridge, United Kingdom409 contributions162 helpful votes
4.0 of 5 bubbles
This is an old colonial style hotel, basic but well maintained. We stayed at the beginning and end of our 10 day trip to Sabah as it is a good location - 30 MYR taxi from the airport and close to the jetty for Gaya Island - walkable but only 15 MYR taxi with our luggage. The rooms are clean and our first night was especially quiet with not much traffic on the single lane road in front of the hotel. We had a slightly less nice room the last night of our trip overlooking the main road and being a Saturday night it was a bit noisier. There is a great street market on Sundays along the entire stretch of road in front of the hotel with almost everything imaginable for sale. Close to Suria Mall, night market and lots of other shops and places to eat. Our last night we ate in the restaurant attached to the hotel - Kudos - more expensive than local food but delicious and a nice way to celebrate our wedding anniversary. Good value and would stay again.
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Date of stay: June 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
borneoposter wrote a review Mar 2015
Kuching, Malaysia43 contributions57 helpful votes
3.0 of 5 bubbles
I decided to give this hotel a try because the location seemed good, with many restaurants, cafes and shops within walking distance. It was also recommended by friends, who had stayed there a couple of years ago.

Overall, service was good and the only glitch I experienced was upon checking in, as the staff forgot to supply things such as slippers and towels for my room. Maybe they overlooked those items in their haste to get the room ready for me.

As for my room, it was a bit of a letdown, especially since I had stayed at a more modern (and slightly cheaper) hotel in KK, earlier in the week. The room looked a bit tired and I believe should be due for a refurbish if it hopes to keep up with the competition in this city.

One major annoyance of staying on the 1st floor was the noise from the road traffic. Maybe staying on the 2nd or 3rd floor would be better, but I'm not sure if it would make a big difference. Double-glazed windows would probably do the job. However, I have to point out that the problem was mainly during the day, as traffic was very light at night.

I appreciated the free wi-fi available in the room and in the lobby. Although it wasn't very fast, the speed was acceptable.

Even with all its "flaws", I may consider returning to this hotel because all in all, I found the stay to be quite pleasant. I think it possesses a certain charm that I can't really put into words, but undoubtedly it's what draws many guests to come back.
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Date of stay: March 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marie D wrote a review Feb 2015
Buchillon, Switzerland135 contributions64 helpful votes
4.0 of 5 bubbles
Good placed, nice, clean, confortable, with reasonable prices, this hotel is good for a stop over in Kota Kinabalu. We stayed there for one night after a hike in Mount Kinabalu and were happy to have a good bed to relax.
Before the hike, we went to KK Suite hotels which was horrible!
Service was good.
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Date of stay: May 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jerrylowyl wrote a review May 2014
Kuala Lumpur, Malaysia197 contributions120 helpful votes
2.0 of 5 bubbles
It took me 10 years to finally get to stay at this hotel. Disappointed that this hotel doesn't maintain the up keeping of their furniture and fittings. All the things are dated, stained bed sheets, dirty carpets, furnitures with scratches & stained walls.
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Date of stay: May 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
RM 189 - RM 226 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jesselton hotel kota kinabalu
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
44
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE JESSELTON HOTEL (R̶M̶ ̶2̶5̶8̶) RM 197: UPDATED 2024 Reviews, Price Comparison and 587 Photos (Kota Kinabalu) - Tripadvisor

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