Me & my family check in on 27/3/22 @ 6pm, just arrived in KK,a long travel from Tawau. we request for queen size bed room & nom-smoking room. Upon check time, the receptionist give us 2single bed rooms with reason there is no queen size bed room available on that time, & said we can change the room by tomorrow as we made a booking for 2nights. On the next day, this morning 28/3/22 @ 8am, i go to reception counter to remind them regarding our request to change the room,then the receptionist said, just wait & they will call back once the room available.then i return to my room & wait. At 12pm,i call the front desk to ask again, then she said just wait.At 1 pm, my husband go to reception counter to ask again & again, the receptionist said JUST WAIT..SHE WILL CALL LATER..And at 2.05pm,i call the front desk again, & at this time she said OH SORY,THE QUEEN BED ROOM IS NOT AVAILABLE..MY quiry is, why you make us waiting for the whole morning to wait the queen bed room, & at the end the room is not available? The staff on duty really waste my precious time..if we know in early the room is not available, we will decide to check out. And the room given last night also not comfortable with the TV not function. My husband has another booking to extend our stay in SOH for 2 nights more, but when this happend to us, we already cancelled the booking.The hotel service really dissapointed us. The main issue here is not about the room bed BUT about the wasting time to wait. I need to attend some MOH Examination in KK, & this situation really waste MY PRECIOUS TIME. I hope the hotel management can improve the service especially on the receptionist part. Jgn tipu2 guest lah.. I really had bad experience staying in SOH. Thank you…
Check in and check out on the same day. Room was dusty ,no towel and the bed r not clean. Had a weird feeling when entering the room. Old type of furnitures with scratch here and there in the furniture. Take 3-4 called before the receptionist answer. Room were not ready. Iron board was torn. Very disappointed with this hotel. Not recommended at all. If looking for afordable hotel around kk go to Palace hotel.
the most affordable and comfortable place to stay. will come back again for sure in future. hope you guys make crazy cheap promo in the future.. dont forget to notify me. the swimming pool is very beautiful.. i like the gym i can do all my routine there. the bathroom also very comfortable with the bathtub... recommended
Just nice to get some rest here. The hotel a bit far from shops and restaurant if you just walking.. Guest need to have a transport to go sshopping or attractive places. But If you have own transport this hotel is easy to go every where coz the location near to a bank, shopping mall, downtown and spot places.
We stayed during the lockdown but room service was very good. We had a room with a view and a tiny balcony where we could sit. The staff we did meet were helpful. It is difficult to give a proper review in the circumstances but I think it would be a good place to stay in normal circumstances.