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Hotel Shangri-La

75, Bandaran Berjaya Sabah, Kota Kinabalu 88819 Malaysia
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Traveller (432)
Room & Suite (163)
Dining (41)
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About

#13 of 116 hotels in Kota Kinabalu
Location
Cleanliness
Service
Value
Travellers' Choice
Hotel Shangri-La Kota Kinabalu, situated in the heart of business district and entertainment spot offers comfortable yet affordable accommodation with panoramic view of Kota Kinabalu City. Located 10 minutes away from Kota Kinabalu International Airport and is walking distance to an array of restaurants serving sumptuous cuisines such as Japanese, Thai, Chinese, Indian, Malay and Seafood. It's central location makes it easily accessible to all major shopping complexes, Gaya Street Sunday Market, Night Market and Jesselton Point Jetty which provides regular 20 minute boat rides to our famous islands of Tunku Abdul Rahman Marine Park. Our guest rooms are of reasonable size and comes either with double bed or twin bed and standard amenities such as working table, air-condition, minibar fridge, satellite TV, bathtub, hair dryer, free internet access, and ironing board on request. The hotel features a restaurant and bar that serves international food and beverage during breakfast, lunch and dinner with ample free parking space for it's guests.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Airport transportation
Conference facilities
Banquet room
24-hour security
Baggage storage
Car park
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Taxi service
Meeting rooms
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English, Chinese, Malay
904Reviews19Q+A100Room tips
Traveller rating
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Marc P wrote a review Yesterday
Greater Sydney, Australia1 contribution
Good location, easy walk to Waterfron bars and cafes. Staff very good and helpful, esp getting a Grab ride. Food 6-7/10 Room 7/10 Sydney equivalent 3.5 stars. This is a good well-priced KK option. If you run into Rina, our room girl, please say hello.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Atikah M wrote a review 6 Apr
2 contributions
Lily Shafira and Ricky done excellent job.. room is nice.. super comfy.. staff is customer friendly.. view from room 309 is hill.. green and tropical.. dining food is superb, and nice.. can easily get public transport.. overall is excellent
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Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 2 weeks ago
Dear Cik Atikah, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you so much for choosing to stay with us recently and for your generosity in complimenting us. Your excellent review of the hotel and our associates is very much appreciated. It will definitely motivate us further to continue doing our best practices diligently. Rest assured, I will share this excellent feedback with my team. Thank you once again and do contact me if I could be of any assistance to you in the future. Regards Krishnan Mogan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Susannah G wrote a review Mar 2024
Leicestershire, United Kingdom15 contributions11 helpful votes
We stayed at this hotel twice, once at the start and once at the end of our holiday. The rooms are spacious and comfortable, the air conditioning was good in one of the rooms and adequate in the other. Breakfast was a good selection of both Western and local food. Would use again.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 2 weeks ago
Dear Ms Susannah, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for choosing to stay with us and we hope you had a great time here in KK. Your excellent feedback on the hotel and our services is very much appreciated. Your kind words will definitely motivate us to excel further. Thank you again and do contact me if I could be of any assistance in the future. Regards Krishnan Mogan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Feun Siang N wrote a review Mar 2024
1 contribution
Nice breakfast and good location. Walking distance to Gayang street and Waterfront. Front desk receptionist are very friendly and hotel environment is clean. Good service and good room keeper name Lily Shafira.. She keep the room clean and tidy. Thank you.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 2 weeks ago
Dear Feunsiangn, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for choosing to stay with us recently and we are happy to know that you had a great time here in KK. Your excellent feedback on the hotel, location and our services is very much appreciated. Your kind words will definitely motivate us further. Thank you again and do contact me if I could be of any assistance in the future. Regards Krishnan Mogan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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lyn h wrote a review Mar 2024
Bury, United Kingdom229 contributions170 helpful votes
Good value hotel. Spotless. Great staff. Could reduce plastic use. Rooms are a good size and very clean. Fridge and kettle provided as well as hair dryer and iron. We stayed here at the beginning and end of a G Adventure tour. Our first room had a noisy aircon, we reported it and the maintenance sorted it but only temporarily. Our room at the end of the tour was very quiet and set to correct temperature. Breakfast is lovely with Malayan and Western choices. Choice of local or machine coffee. There is an egg station serving delicious omelettes. All the staff are welcoming, friendly and efficient. A reduction in one use only products in the bathroom rooms by installing shampoo and soap dispensers would be a good idea, as well as a water dispenser in reception to avoid providing plastic water bottles in rooms. Plastic wasted in Kota Kinabalu and all of Sabah is a huge problem.
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 4 weeks ago
Dear Lyndah, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you so much for choosing to stay with us recently and for your very-very complimenting feedback. Your excellent review of the hotel and our associates is very much appreciated. It will definitely motivate us further and also your suggestion for our improvement will be seriously looked into asap. Thank you once again and do contact me if I could be of any assistance to you in the future. Regards Krishnan Mogan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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hadi a wrote a review Feb 2024
1 contribution
Hi Shangri-la Hotel I would like to say Thank You for Your Service, Especially to Lily Shafira, She hand-writen a special note for me, after cleaning our hotel room, Give a good rating for her, since the room clean and very comfy. I would like to come again here next time. Hotel Very Good -clean -breakfast also good -staff all very friendly -near to all attraction ,gaya night market, philipines market, seafood Thank You.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Dobi 24 hours just nearby
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 26 Feb 2024
Dear Cik Hadia,, Greetings from Hotel Shangri La Kota Kinabalu! Thank you for choosing to stay with us recently. It's very much appreciated. I have taken note of your very excellent comment on our hotel and services rendered, especially by Lily Shafira. I'm sure your recognition will mean a lot to her personally. I will definitely share your feedback with them and I am sure it will be very motivating too. Thank you once again and do contact me if I could be of any assistance to you in the future. Regards Krishnan Mogan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wander29896557111 wrote a review Feb 2024
1 contribution
Very clean room preparation & room service. It was done by Lily Shafira. We even received a hand written warm welcome note by her which so rare to see nowadays! Keep up the good work. Very friendly and helpful staffs too. Location is strategic.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 18 Feb 2024
Dear sir/ madam, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you very much for choosing to stay with us recently. Based on your review, I believe you had an excellent stay with us. Your wonderful comment on our hotel and associates is very much appreciated and it will definitely motivate us to work even harder to take care of our guests in the future. Thank you once again and do contact me if I could be of any assistance to you. Regards Krishnan Mogan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hozana Chrien S wrote a review Feb 2024
1 contribution
I have a very pleasant stay at this hotel, comfortable sleep with adequate facilities to accommodate my visit, not forgetting the delicious breakfast. Special thanks to my room attendants, Selvia/Azlin for their wonderful service and hospitality. Keep up the good work!!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 13 Feb 2024
Dear hozanachriens, Greetings from Kota Kinabalu! Thank you for choosing to stay with us recently. I have taken note of your excellent comment on our hotel and services rendered. It's very much appreciated. I will definitely share your good feedback with my team and I am sure this will motivate them further. Thank you once again. Do contact me if I could be of any assistance to you in the future. Regards Krishnan Mogan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Farah Nursyahir... N wrote a review Feb 2024
1 contribution
Clean and neat room service with cute notes left by our room attendant Watiah Titini. Friedly service as well. Otherwise easy to communicate with hotel staff and they're helpful. Overall stay is nice and pleasant. Breakfast also has a wide variety of choices. Thank you.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 6 Feb 2024
Dear Cik Farah, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you very much for choosing to stay with us recently. We are happy to know you had a good stay with us. Your excellent comment on our hotel and Watiah is very much appreciated. I will definitely share your feedback with the team. I am sure it will motivate them further and do their best for our guests. Thank you and do contact me if I could be of any assistance to you in the future. Regards Krishnan Mogan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sightsee08326932932 wrote a review Feb 2024
1 contribution
Nice stay in KK. Really love this hotel. Thanks to housekeeping Rina B for keep my room clean and nice towel decoration. Room is big with city view. Once step in the room already in cool temperature by turn on air condition. It's so comfortable.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 6 Feb 2024
Dear sir/ madam, Greetings from Kota Kinabalu! Thank you for choosing to stay with us recently. It's very much appreciated. I have taken note of your excellent comment on the service rendered especially from Rina. I will definitely share your feedback with my team and I am sure this will motivate them further. Thank you once again. Do contact me if I could be of any assistance to you in the future. Regards Krishnan Mogan
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 129 - RM 158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel shangri la kota kinabalu
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
121
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL SHANGRI-LA (R̶M̶ ̶1̶6̶3̶) RM 129: UPDATED 2024 Reviews, Price Comparison and 466 Photos (Kota Kinabalu) - Tripadvisor

Frequently Asked Questions about Hotel Shangri-La
Which popular attractions are close to Hotel Shangri-La?
Nearby attractions include Mamutik Island (0.2 km), Tamu Bar (0.2 km), and Weston Wetland Park (0.3 km).
What are some of the property amenities at Hotel Shangri-La?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Shangri-La?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Shangri-La?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Shangri-La?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Hotel Shangri-La?
Conveniently located restaurants include Urban Kitchen, Welcome Seafood Restaurant, and Suang Tain Seafood Restaurant.
Does Hotel Shangri-La have airport transportation?
Yes, Hotel Shangri-La offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Shangri-La located near the city centre?
Yes, it is 0.4 km away from the centre of Kota Kinabalu.
Are any cleaning services offered at Hotel Shangri-La?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Shangri-La offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Shangri-La?
The staff speaks multiple languages, including English, Chinese, and Malay.