Very good service from the counter until we reached the room. The room is very comfort. Internet also very good condition. Overall I like this hotel. Satisfied. I will suggest my friend to stay at this hotel. Valuable for the money.
Good effort to get customer satisfied , good job , keep on going , good staff ELIZABETH AKUN , room clean and organize by ELIZABETH AKUN , do more idea to get more customer satisfied ..... best and good staff
Nice place to stay. Value for money. Only 1 defect.. the aircond..Need to wake up and adjust temperature for aircond (no remote) and take hours before get the desire temperature. Otherwise, its a clean and comfort place. Breakfast was average but the staffs are friendly. Thank to rosmila salleh for excellent room service.
We stayed here for 3 nights at the beginning of our Borneo trip, mostly as an opportunity to adjust to the time zone and weather a bit before heading off on jungle tours. While the hotel was convenient and practical for that purpose, overall it was a pretty average experience. From arrival to departure, the service was lacking (queueing to check in/ out / for breakfast, having to wait over an hour for room service, patchy housekeeping, extra charge for breakfast box upon early departure, no sign of the shuttle service into the city that we'd read about) and the decor in the room was tired and a little shabby. On a more positive note, the gym was amazing and the spa was good including their complimentary yoga class. Breakfast was absolute chaos – we found it quite a stressful experience while jetlagged! I appreciate we were there on a weekend but it was crazy busy every morning (ticketing system in place) and the staff couldn't seem to keep up with restocking essentials like clean plates and cups. The pool and beach areas were OK but again extremely busy, the loungers weren't very comfortable and on a couple of occasions we had to go on a hunt for towels as there simply weren’t any at the various towel stations.…
Recommended hotel either old furniture but the room so so clean and meal delicious and I really like their staf act like 5 star hotel especially very good attitude by staf name Elizabeth Akun.Thank you for your best service
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