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One Hotel Santubong

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78 Reviews from our TripAdvisor Community

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Showing 71: English reviews
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Kuching, Malaysia
Reviewed 26 July 2016

I stay at Block 8. Air cond not cold, 29c even over night. TV not functioning, shower also not functioning. Swimming pool look like never clean up. Reception area no aircond. No wifi provided and telephone signal is very weak. And the restaurant using ceiling fan...

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1Thank AlfredLieu
Kuching, Malaysia
Reviewed 11 February 2016 via mobile

8 Feb 2016 Check in smooth but a bit slow,enter room near swimming pool,big room but the floor seem like didn't clean up for few weeks,so dirty. The design and room was quite old but the view is nice,swimming pool was clean,no other facilities was available because they are now under new management and a lot renovation is going on....

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1Thank Jennybong86
Kuching, Malaysia
Reviewed 25 September 2015

We stayed at block 9, 2nd flr. The room is nice, renovated but the bathroom's terrible. Nothing is done to improve it. Dirty. Nothing to do there. Beach is quite far away but there a swimming pool. The place is more suitable for company functions rather than family outing.

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1Thank jochan63
Reviewed 28 August 2015 via mobile

Tv and phone are not functioning..aircond are not cold enough..hair dryer doesn't work..terrible service because you need to walk to the lobby..some block are abandoned..very scary..last time i go on 2007 it quite good actually but now it become the worst hotel ever..

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3Thank Damien C
kuching
Reviewed 4 August 2015

The last time my family and i visited this resort was during the Raya holidays in 2008. We thoroughly enjoyed the amenities and the beautiful natural surrounding. Sadly, this time around, it was a real letdown. I don't think we will ever come back here again until the big towkay(boss) pumps in more money to maintain the resort. Though it...

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Thank janesonia
Sarawak, Malaysia
Reviewed 13 July 2015

Dusty, uncomfortable room.TV, phone, aircond all not functioning. On top of that, there's BIG RAT in the room. The surrounding just like an abandoned town or maybe ghost town. Worst hotel i ever stay.not worth a dime.

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2Thank psvn20
Reviewed 2 June 2015 via mobile

It was very bad resort now a day.....aircon broken,room no TV,telephone broken,room plug out of service.....just can say...bad resort....even I stay at Kuching also don't want go...............still got other resort on this area....

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Thank Wei Chai S
Kuching, Malaysia
Reviewed 5 May 2015

I stayed here on 3-4th May 2015 at your block 10, room 1032. The room looks very new and spacy but upon checking we found that the tv produced very special kinda of "sound effect", really annoying. The room temperature is 28°C when we entered the room . After complained to the hotel front liner, a maintenance staff was sent...

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2Thank dasyap76
Kuching, Malaysia
Reviewed 22 April 2015 via mobile

The lousiest resort in the world has got to be One Santubong. Air-cond in the room is 28°C & cannot change the temperature, hotel lobby no air cond at all & hotter than hell, water is filthy, sometimes slow, most of the time no water at all & no mineral water provided in the room. The only thing I enjoy...

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2Thank By5484
Kuching, Malaysia
Reviewed 26 March 2015

Very good hotel for retreat and relaxation. But it has very terrible TV signal, no telephone, a bit difficult to find housekeeping. The hotel is designed specifically for urban retreat. Don't forget to bring books, golfs equipment and also bbq set. Sit back and relax. 7 Eleven is available within 4/5 KM located at Damai Central.

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Thank NNikman2

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about One Hotel Santubong

Address: Jalan Pantai Damai, Kuching 93748, Malaysia (Formerly Santubong Kuching Resort)
Region: Malaysia > Sarawak > Kuching
Hotel Class:3 star — One Hotel Santubong 3*
Number of rooms: 380
Reservation Options:
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Also Known As:
1 Hotel Santubong
Santubong Kuching Hotel
One Hotel Santubong Kuching, Sarawak
Hotel Style:
#4 On the Beach Hotel in Kuching
#5 Top resorts Hotel in Kuching
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Questions & Answers

Here's what travellers have asked, with answers from One Hotel Santubong staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not book a room here unless its low peak, very noisy on bank holidays no matter which room you book.”
  • very spacious and new furnishing but very dirty...
  • missing towel railings...
  • newly renovated room but old toilet fittings...
 of 5 bubbles janesonia, 3 Aug 2015 | Read review
“Avoid this hotel at all cost!!”
 of 5 bubbles psvn20, 12 Jul 2015 | Read review
“Choose the new block, provided they repair their aircond 1st.”
 of 5 bubbles dasyap76, 5 May 2015 | Read review
“Choose Block 7 for easy access to pool or Block 9 for a shorter walk to the beach.”
 of 5 bubbles Betty_Aman, 10 Sep 2014 | Read review
“If you're planning to stay here for the Rainforest Festival weekend, i would suggest you stay in Kuching and use the shuttle since its a shuttle that will channel you from the hotel to the village too. These shuttle services are not complimentary too”
 of 5 bubbles drdove, 24 Jun 2014 | Read review
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