Riverside Majestic Hotel Astana Wing

Riverside Majestic Hotel Astana Wing

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About

3.5
#1 of 6 special hotels in Kuching
4.5 of 5 bubbles
Location
3.5 of 5 bubbles
Cleanliness
3.6 of 5 bubbles
Service
3.7 of 5 bubbles
Value
The premiere wing of the Riverside Majestic Hotel, commands the panoramic view of the scenic Sarawak River View, Darul Hana Bridge and the iconic State Assembly Building. Situated in the heart of the city’s business, historical, entertainment and shopping district, 20 minutes’ drive from Kuching International Airport. Hosted 272 fully serviced guestrooms, including suites and Executive Club floors
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Tennis court
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Room service
Safe
Minibar
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Business
Great View
Languages Spoken
Malay

Location

Jalan Tunku Abdul Rahman, Kuching 93756 Malaysia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 98 out of 100
98
Kuching Airport
91Reviews1Q+A21Room tips
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Detailed Reviews
chua wrote a review Feb 2023
Sarawak, Malaysia
3.0 of 5 bubbles
I purposely booked the hotel as it is considered a new hotel which was completed just before covid. However I was a bit disappointed with the hotel. The room size is big but from the bathroom condition can know the room is not well maintained. Can see stains around the toilet bowl. The toilet sink drain was faulty. One of the bedside reading light blinking at night even though I was off it already. The management of the hotel needs to improve the maintenance of their room. It seems like all the hotels under the group got this common problem, lack of maintenance for their rooms. The same problem I noticed during my stay in another hotel under the same company last year.
Breakfast in the hotel under my expectations also. With the same or lower room rate, other hotel in Kuching actually offer better breakfast choices.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zipangu L wrote a review Feb 2024
+1
3.0 of 5 bubbles
Car park was a bit creepy. Dimly lit and narrow.

Lift lobby on the 10th floor was leaking with visible watermarks on the ceiling and pails on the floor.

The room was big, situated on the 10th floor.

Aircon was leaking initially but the technician fixed it and it’s fine.

All other amenities in the room are in order.

Had a good night’s rest.

Next morning, the curtain derailed. Literally the entire curtain rod fell from the ceiling.

Clearly, this hotel is a bit dated. Reading the recent reviews of the hotel made me realize that the hotel is not well maintained.

The breakfast was okay, nothing to shout about. The Asian food was all fine since they’re warm.

It fulfilled very basic needs of a hotel; if you want a place to stay, to look around the city with minimum frills, a nice view, then it’s considered a good choice since it is situated in front of the river.
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Date of stay: February 2024Trip type: Travelled solo
Room Tip: Ask for a room with a view, try to get the better maintained rooms in better maintained floors
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fong Wei wrote a review Aug 2023
+1
3.0 of 5 bubbles
The room condition is poor. The sink is blocked and need call maintenance to do it. Cup is cracked and still put inside the guest room. Now is doing renovation and upgrading works. Room no 639. Breakfast is not tasty at all, coffee is one of the worst that i had in hotel. Lack of staffs in the restaurant to cook the Sarawak Laksa and Egg station. Gym and Swimming pool located at the Puteri Wing. Gym at the puteri wing is not called as gym, just few machines. Swimming pool is okay, but the pool water is a bit sticky feel?
I will not come back to this hotel.
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Date of stay: August 2023
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Pool is okay, gym is very poor. Breakfast not tasty at all.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karen Tsen wrote a review Jul 2022
Bandar Seri Begawan, Brunei Darussalam
5.0 of 5 bubbles
Highly recommended. The room I got had an amazing view of the Sarawak river and the various landmarks of Kuching including the Dun Petra Jaya and Mount Santubong. I took beautiful picture shots of the view while it was sunny and while it was raining. Simply breathtaking!

Accidentally I managed to watch the Darul Hana musical fountain show on my first night as I happened to be sitting right in front of the waterfront enjoying my delicious ice cream gula apong (Name of stall is “IG Ais Krim” - A MUST TRY!) just 10 minutes before the show started. I did not know it was going to happen, so it was a sweet surprise for me! The musical fountain can be seen from my hotel room as well!

Almost everything is available within walking distance - 7-11, eateries, pharmacy, supermarket, shops, seafood restaurants, McD, KFC, etc. A very convenient location.

Do remember to mention “Astana Wing” to Grab/Taxi drivers as 2 of the drivers dropped me at the old wing and I had to walk awhile to the right wing. Thankful for a friendly stall lady who saw I was lost and guided me the way.

Do note that there are no bathrobes in the room, no toothbrush and toothpaste. There are 2 water dispensing machines along the walkway of my floor so that was very convenient as well. The sink stopper was not working and dripping water can be heard in the A/C duct throughout my 4D/3N stay but I was not so bothered about it. Sometimes the TV channels do not have any reception. There is also no safety lock on the door of the room. Other than that, all was good.

Would definitely stay at this hotel again in my next trip to Kuching. Hopefully pretty soon as still lots in Kuching for me to see and taste.
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Date of stay: July 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: River View. Higher floors away from road noise.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WorldTravellers021 wrote a review Nov 2023
Devizes, United Kingdom
+1
2.0 of 5 bubbles
Other than the great location our 4 night stay was very disappointing. Although this Astana Wing opened only 5 years ago the actual rooms look old and drab. Dark curtains, bad decor/condition of shower room. No plug in basin. Terrible air conditioning with spasmodic blue flashing lights throughout the night. Apart from main reception area the place looks grim - hallways/carpet look way older than 5 years. Room maintenance is shocking. Both bedside lights not working, though were put right next day. One day room maintenance not done by 4.30 pm so had to ask reception. Eventually after an hour we went back to room to find only one small towel on bed, no bottled water or coffee condiments left. Back to reception again. The last day we returned at 3.30 pm and again no room maintenance despite hitting the ‘make up room button’ when we went off early morning. As our pick up was 0600 the next day we just put a Do not Disturb on the door as we couldn’t face going through the whole reception reporting procedure again.

Breakfast is the worst ever experienced in a hotel. Very little choice for Westerners - cold sausage, COLD baked beans and even cold pancakes. There is a large combi microwave and when I asked if I could warm up the pancakes the young lady told me to put them in the revolving toaster!! The tea urn serves up tea so weak that it is undrinkable.
We were the only westerners there and obviously they cater for Asians.
One other point is the disgraceful towels - thin and grey looking with ragged edges. Not what you expect to see in a 4 star establishment. After coming from a lovely hotel in Kota Kinabalu we did not find the same welcome in this establishment and we came away wondering if anyone actually cares which is a shame as the situation is fantastic.
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Date of stay: November 2023
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Lovely location but hotel/food needs improvement
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
no1redbox wrote a review Feb 2020
1.0 of 5 bubbles
This hotel is classed as a four star. However, we went to our room and were horrified to find blood on the wall, dust,dirt and hair on the floor and mould and rust in the bathroom.

After lodging an official complaint to the reception we we 'upgraded to an equally dirty room! Which we requested to be cleaned.

This is basic hygiene, something that should not cost money to put right, so no excuse to offer guests rooms in this condition.
I am appalled that in this day and age this can happen. It was simply disgusting!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marketing and Communication Executive, Other at Riverside Majestic Hotel Astana Wing
Responded 14 Sept 2020
Dear Sir/Mdm, Warmest greetings from Riverside Majestic Hotel Astana Wing! Thank you for taking the time to write us your review and thank you for choosing to stay with us. In regards to the room condition, we have shared to the respective department and necessary action has been taken. However, our team is continually strive to maintain the quality of our services. We are truly appreciate your feedback which helps us to improve in the shortcomings. We are looking forward to welcoming you again in your next visit. Do book directly with us for the best room rates with added perks. SAVE MORE when you sign-up today and become our Insiders Club member! Should there be any inquiry, please do not feel hesitate to contact us. We wish you have a beautiful day and the best of health! Best regards, Marketing and Communication Department Riverside Majestic Hotel Astana Wing
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mr Z wrote a review Sept 2022
Singapore, Singapore
5.0 of 5 bubbles
Return to this hotel after 5 years. Always stay in Puteri Wing since Astana wing is still under construction.
The team members from security officer, concierge, reception, even in restaurant crew were excellent.
The service were on the top notch. Always smile and greet all guests in their field of vision, vigilant and and attentive.
Check in process is fast, lest than 5 minutes but need to return to the counter due to wrong room category - not an Issue and Ms Jennifer resolved the glitch in a matter of second. Superb!! Clearly all team members are seasoned and know their individuals duty very well.
Breakfast choice is good, from inter continental to local selection is available.
There are plenty of activities and tourist attractions nearby. Kuching waterfront just across the street where you can find plenty of food and souvenir as well as entertain.
Overall this is a perfect hotel to stay whenever you visit Kuching. The only downside of this trip is the swimming pool is closed due to the renovation but still you can still use the pool in the sister hotel , Grand Margarita.
A huge thank you to Ms Jennifer who's always smile and attentive and tried her best to accommodate my stay and make my stay memorable. Thank you so much Jen!
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: You can get any information from the Concierge
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FOH CHIN C wrote a review Feb 2023
Kuching, Malaysia
1.0 of 5 bubbles
Being locals and would like to explore new dining experience in a fairly new hotel in Kuching. We booked a table for dinner and ordered from both Asian and Western menu. The food qualities were surprisingly similar to some cheap hawker food. Teh Tarik was like flavored sugar water and the restaurant staff were using dining tables to do their kitchen works. The worst is that the air-conditioning did not seem to work then we had to move to table outside to obtain nature air otherwise being locked in stuffy air. We cut short our dinner due to the one star treatment but we received 5 star bill.
Read more
Date of stay: February 2023
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Room Tip: Avoid having meal in this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fong Wei wrote a review Nov 2023
+1
3.0 of 5 bubbles
The room condition is poor. The sink is blocked and need call maintenance to do it. Cup is cracked and still put inside the guest room. Now is doing renovation and upgrading works. Room no 639. Breakfast is not tasty at all, coffee is one of the worst that i had in hotel. Lack of staffs in the restaurant to cook the Sarawak Laksa and Egg station. Gym and Swimming pool located at the Puteri Wing. Gym at the puteri wing is not called as gym, just few machines. Swimming pool is okay, but the pool water is a bit sticky feel?
I will not come back to this hotel.
Read more
Date of stay: August 2023
2.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TerryH wrote a review Nov 2023
Hertfordshire, United Kingdom
+1
2.0 of 5 bubbles
We stayed in 9 hotels in 19 days during our holiday in Malaysia, Singapore and Borneo. This was our worst hotel of all 9. Lovely location on bank of River Sarawak. Good sized room on 5th floor overlooking river. Two large (king sized?) beds. Well lit good sized bathroom with good walk in rain shower. However the tile grouting condition in parts was poor. 3 lifts serviced the room. Air con not particularly effective. Poor lighting in main room. WiFi decent. Room tired - housekeeping poor with dirty & threadbare towels - more grey in colour than white. Bedding was stained as well. Safe locked on arrival needing reception to reset it. Staff nowhere near as friendly as all other hotels stated at on this holiday. Whilst some positives, this wing of the hotel needs some real improvements.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cranston M asked a question Jul 2018
10 contributions3 helpful votes
Difference between Superior King and Deluxe King?
Answer from cyrildason
Kuching, Malaysia518 contributions104 helpful votes
Room size. Superior is smaller.
SF wrote a tip Jun 2024
8 contributions
1.0 of 5 bubbles
"Just dont come here"
Read full review
Zipangu L wrote a tip Feb 2024
184 contributions138 helpful votes
3.0 of 5 bubbles
"Ask for a room with a view, try to get the better maintained rooms in better maintained floors"
Read full review
WorldTravellers021 wrote a tip Nov 2023
Devizes, United Kingdom322 contributions194 helpful votes
2.0 of 5 bubbles
"Lovely location but hotel/food needs improvement"
Read full review
Traveler435449 wrote a tip Oct 2023
77 contributions24 helpful votes
3.0 of 5 bubbles
"Don’t book its pretty average and there are better offerings now in Kuching."
Read full review
Fong Wei wrote a tip Aug 2023
533 contributions18 helpful votes
3.0 of 5 bubbles
"Pool is okay, gym is very poor. Breakfast not tasty at all."
Read full review
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PRICE RANGE
RM 173 - RM 374 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSarawakKuching
NUMBER OF ROOMS
272
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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RIVERSIDE MAJESTIC HOTEL ASTANA WING (R̶M̶ ̶3̶7̶2̶) RM 306: UPDATED 2024 Reviews, Price Comparison and 191 Photos (Kuching) - Tripadvisor

Frequently Asked Questions about Riverside Majestic Hotel Astana Wing
Which popular attractions are close to Riverside Majestic Hotel Astana Wing?
Nearby attractions include The Brooke Gallery (0.3 km), Waterfront Esplanade (0.4 km), and Chinese Museum (0.3 km).
What are some restaurants close to Riverside Majestic Hotel Astana Wing?
Conveniently located restaurants include Bla Bla Bla, Black Bean, and Southside Cafe Bistro.
Are there any historical sites close to Riverside Majestic Hotel Astana Wing?
Many travellers enjoy visiting Hong San Si Temple (0.4 km).
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