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M Hotels

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155 Reviews from our TripAdvisor Community

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Showing 142: English reviews
Butterworth, Malaysia
Reviewed 6 March 2013

I booked for a Deluxe Queen Single Room in Tower B from Agoda. To my surprise when I enter the room. There are 2 queen size beds and plenty of space to move around. The room also is facing the river. There is small shopping complex located at the ground floor and a pub if you want to have supper...

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Helpful?
Thank DT1980
360_Urban, Guest Relations Manager at M Hotels, responded to this review

Dear DT1980, Thank you very much for taking your time to review our 360 Urban Resort Hotel. We are very pleased that you have shared positive views of the hotel during your stay. From the picture you have taken and posted, you have definitely entered the Deluxe Queen Single room in Tower B. We are delighted that you find our...

Norfolk
Reviewed 25 February 2013

We stayed for a week in tower B, and must say it was fantastic. Although classed as a budget hotel, It was 5 star without all the unnecessary trimmings that you never use, although it has a small pool, and a restaurant. The staff are so friendly and helpful, and even looked after my wife who was ill for one...

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Helpful?
Thank NorfolkMike
360_Urban, Guest Relations Manager at M Hotels, responded to this review

Dear NorfolkMike, Thank you for taking the time to write your reviews in the Tripadvisor.com. We are very pleased with your excellent compliment of our hotel facilities and services that had met or exceed your expectations. I am happy to hear that your wife is well looked after by our hotel staffs during your stay with us. We value your...

Singapore, Singapore
Reviewed 28 January 2013

Have stayed in both Tower A and B. A is hotel while B is service apartment. Room rates are very reasonable. Hotel is clean and comes with LCD TV and cable channels. Can't say the same for some other hotels in Kuching where they still use CRT TV. The shopping mall at Tower A is a bit shady though.

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Helpful?
2Thank Daniel L
360_Urban, General Manager at M Hotels, responded to this review

Dear westbay81sg Thank you very much for your review comments. We are very happy that you liked our both towers and that you find our rates reasonable. We always want to ensure that our level of services and facilities exceed our guest expectations. Once again, thanks for your comments and look forward to seeing you in our hotel again. Kind...

Kuching, Malaysia
Reviewed 22 January 2013

Stayed in a room with two queen size bed and the room was excellent! even the toilets are clean. no breakfast but we were okay with it as you can get local food opposite. its link with the hock lee mall so you can do your shopping too. :-)

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Helpful?
1Thank DYen10
360_Urban, General Manager at M Hotels, responded to this review

Dear DYen10 Thank you very much for your review comments. We are very happy that you loved our hotel room very much and that they are clean. We are truly humbled by your liking of the room. We always strive to ensure that our level of services and facilities are constantly at a high standard. Once again, thanks for your...

Singapore, Singapore
Reviewed 2 January 2013

My family and I stayed at a 2 bedroom apartment in Tower B at this hotel and it was truly value for money. The unit was clean, spacious (there were 3 bathrooms!) and well furnished. Cups and utensils were provided in the well equipped kitchen which had a kettle, fridge, microwave and stove. Wifi was free and you can connect...

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Helpful?
Thank Wanyi T
360_Urban, Guest Service Manager at M Hotels, responded to this review

Dear Wanyi T Thank you very much for your review comments. We are truly humbled by your liking of our hotel. We constantly strive to ensure that our level of services and facilities are of a high standard. Once again, thanks for your comments and look forward to seeing you in Kuching again. Cheers! Kind Regards Letoyah Guest Service Manager

malaysia
Reviewed 30 December 2012

Here is my overview of the hotel after spending 3 nights with 2 premier rooms (2 queen size beds per room). The good thing about this hotel it's really cheap among other hotels that i stayed before around the world. No doubts like other says the room is spacious with 2 queen size beds suitable cater to family with young...

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3Thank blackberrymaster
360_Urban, Guest Service Manager at M Hotels, responded to this review

Dear Blackberrymaster Thank you very much for your review comments. We are disappointed that some of our level of services and facilities did not live up to your expectation and we would like to take this opportunity to apologize for some of these inefficiencies. We have since fixed some of the inefficiencies you have mentioned. Once again, thanks for your...

Sibu, Malaysia
Reviewed 27 December 2012

I've been staying in this hotel since it start operate few years ago, this is my 5th stay in this hotel, so there must be some good reason. I always stayed in Tower B, so not very sure about tower A. The good things about this hotel have been shared by all the other reviewers such as spacious room, beautiful...

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2Thank anthonylau83
360_Urban, Guest Relations Manager at M Hotels, responded to this review

Dear AnthonyLau83 Thank you very much for your review comments. First, we truly appreciate very much your continued support of our hotel by staying with us regularly. We have taken note of your various comment points and will seek to improve on them, particularly on the area of guest services. Please accept our sincere apologies for some of the facilities...

Sgonico, Italy
Reviewed 25 December 2012

In Aug 12, the Sarawak Police Commissioner proudly claimed Sarawak is not a cowboy town Having just returned from Kuching, I can only say Tower B of 360 Urban Resort Hotel is THE Wild Wild West The room above mine was making a lot of noise - dragging heavy furniture, walking loudly in heels - from 10.30pm When I called...

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1Thank ATay1022307
360_Urban, Guest Relations Manager at M Hotels, responded to this review

Dear Atay1022307 Thank you very much for your review comments. We are very disappointed that our level of services and facilities did not live up to your expectation and that our guests have greatly inconvenienced your stay with us. We would like to take this opportunity to sincerely apologize for your recent uncomfortable stay with us. We have investigated your...

Kuala Lumpur, Malaysia
Reviewed 20 December 2012

stayed there for 3 nights from 17-19 Dec 2012. i choose tower A, due to its newly renovated (if not mistaken) Pro: 1. spacious room & clean 2. Good service from the receptionist with smiles(always) 3. Free wifi,although its bit slow(better than nothing) 4. shutter service to town & airport 5. a shopping mall just right below 6. Good security...

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2Thank cpting
360_Urban, Guest Relations Manager at M Hotels, responded to this review

Dear cpting, Thank you for taking your time to write constructive comments of our hotel facilities and services. We are happy to note that you favor our hotel rooms, facilities, security systems and services during your stay with us. Please accept my apologize if we were not informed to you that extra key cards are actually available for those who...

gold coast
Reviewed 3 December 2012

I love it because staff were friendly and they really try their best to do what ever our guest request! Rooms clean and comfortable. Room view also nice! The important is the facilities are really full! I will stay again if I have a trip to Kuching next time. room 1502 tower b 1bedroom apart. time 31.10 to 7.11.2012 breakfast...

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Helpful?
Thank pomkraut
360_Urban, Guest Relations Manager at M Hotels, responded to this review

Dear pomkraut, Thank you for taking your time to write comments of our hotel facilities and services. I am so pleased that you enjoyed our hotel so much, and in particular the memorable moments created by our hotel staffs. It will be my pleasure to pass your kind words on to our team members. My apologies for the shortcomings that...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
M Hotels Hock Lee Center located within 5 minutes distance from Kuching's Central Business District and offer the choice Two Towers namely Tower A and Tower B. The Tower A comprises 178 hotel rooms and suites while the Tower B offers 95 rooms and apartments and both tower offering the business and leisure traveler's sheer comfort while visiting the Capital city of Sarawak. Hotel facilities in the hotel include an expanded coffeehouse ( Horizon Cafe), 3 Mid size seminar rooms with seating capacity of 50 to 100 persons and a business center. ... more   less 

Additional Information about M Hotels

Address: Jalan Datuk Abang Abdul Rahim | Hock Lee Centre Hotel Tower, Kuching 93450, Malaysia (Formerly 360 Hotel Urban Resort)
Region: Malaysia > Sarawak > Kuching
Price Range: RM128 - RM180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — M Hotels 3*
Number of rooms: 273
Reservation Options:
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Also Known As:
M Hotels Kuching, Sarawak
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Questions & Answers

Here's what travellers have asked, with answers from M Hotels staff and other travellers.
5 questions
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Questions? Get answers from M Hotels staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Select a room at the higher up to avoid noisy main roads”
hod799, 26 Aug 2016 | Read review
“Room on the Tower B is best. Closer to the swimming pool.”
AlfredLieu, 25 Jul 2016 | Read review
“Tower A is better”
JemmaEatWorld, 17 Jun 2016 | Read review
“Don't choose the one that have no window. You will easily get bored.”
michaem2, 14 Dec 2015 | Read review
“Our room no is 700,great view!”
nurilmiaha, 24 Sep 2015 | Read review
5 of 5