Pullman Kuching
No. 1A Jalan Mathies, Kuching 93100 Malaysia
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US$58
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Room & Suite (686)
Dining (95)
About
#10 of 94 hotels in Kuching
Location
Cleanliness
Service
Value
Standing tall in the heart of Kuching City on top of Mathies Hill, Pullman Kuching offers luxury 5-star comfort with contemporary features and a stunning panoramic view of the Sarawak River. An essential address for get-togethers with outstanding facilities right in the city's golden triangle, the cosmopolitan and stylish Pullman Kuching has been welcoming international guests with its astounding hospitality since its inception in 2010. The hotel is adjacent to a two storey city life-style shopping centre "Hills Shopping Mall" and within walking distance to commercial centre and city attractions.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Evening entertainment
Kids stay free
Children's television networks
Street parking
Wifi
Hot bath
Outdoor pool
Private pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Vending machine
Poolside bar
Kids pool
Highchairs available
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Foot massage
Full body massage
Massage
Neck massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Washing machine
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bidet
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, Chinese, Malay, Tamil
Location
100Great for walkers
Grade: 100 out of 100
110Restaurantswithin 0.5 km
21Attractionswithin 0.5 km
Contact
No. 1A Jalan Mathies, Kuching 93100 Malaysia
Getting there
Car HireSee all Kuching car hire
2579Reviews24Q+A100Room tips
Reviews
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Most Recent
Went to kuching for a short business trip. Managed to check in without a hitch and the staff were all very professional. Perfect for a business trip. Hassle-free and convenient. Would definitely stay here again.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Front desk staffs by the name of Ms Ayuni & Ms Mee Mee are very helpful. Always a smile on their face. They deserved a promotion from the management of Pullman Hotel Kuching. Will definitely stay in Pullman Hotel Kuching again. Thank you 😊
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The staff was so friendly and helpful, proactive, efficient and did really well in carrying out their duties. We were launching a brand at the pre function foyer and the banquet staff attended to us professionally. Notably the banquet staff by the name Kevin, he's been a great help and he would always smile and try his best to attend to the customers needs. This is the example we need from a hospitality business an employee who serves with joy and sincerity. Overall, food was great, technical wise all was working smoothly. We will come back again soon.
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Date of stay: January 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pullman Kuching, Other at Pullman Kuching
Responded 1 week ago
Dear Jayc_Panganiban, We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Pullman Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nomad49851668385 wrote a review Jan 2023
Review pullman hotel on the 21-22 January 2023 (Beyond Expectations) Me and my family would like to convey our gratitude and thanks to your staff. 1. Mr.Julien - He was very helpful upon our arrival helping to carry our baggages and sending and showing us our rooms. He have a very good attitude with his greetings.Fast check-in and staff friendly 2. Mr.Eustance Marthias - upon checking in our rooms. After an hour, i request for new rooms as we found out that there is problem with the aircond. Mr. Eustance immediately respond to our needs. In a short while we move to new rooms which was more comfortable with beautiful views. We really appreciate your staff Mr.Eustance for his quick actions. He also arranged the transportation when we went swimming at hilton hotel. He is a very responsive staff and have a very good attitude in attending guests. 3.Good service from security Mr.Samuel giving us parking for easy access in and out. Im giving highest Star to them. We hope that they will always give the best services to other guests in future. Gonna repeat staying in this hotel for our next vacations or holiday. Thank you so much Pullman Staff Mr.Eustance,Mr.Julien and Mr.Samuel,God Bless You all…
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pullman Kuching, Other at Pullman Kuching
Responded 1 week ago
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Pullman Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Overall all is good and satisfied. Many assisted in every single matters especially a new staff named Helfi whom did his best in accommodating a best service timely. Never forget to thank each and every staff whom did their best hospitality during our stay, truly appreciated much. Wishing all the very best in your growth and to have more visits soon. Thank you to management as well
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pullman Kuching, Other at Pullman Kuching
Responded 2 weeks ago
Dear Rehitha_Ragavan05, Many thanks for your rating on your recent patron to Pullman Kuching. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you. Warm regards, Pullman Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Pullman was probably a fine experience when it first opened and the staff are definitely doing their best here - everyone is very friendly with service and greetings . But the pandemic , and cost cutting, have left obvious impacts. First the rooms are big, definitely a bonus , but there are no face or hand towels, no conditioner, no name bath gel and shampoo , no body cream, only one robe for two persons, etc. Everything has been cut back . There are also very few plugs in the room and one of the two by the desk wasn’t working. The breakfast is a train station You must find your own table , silverware etc. Good gets replaced occasionally. The staff run to keep up with the guests but there aren’t enough staff and so by 0930 the place looks very messy with dishes piled high on tables. The gym is great , older machines but still very complete . But there are no towels. The pool is also very large and nice but again it need to be cleaned - there’s an assortment of hair, twigs and other objects in it. Fundamentally the hotel has the potential to be 5 star but more attention to servicing would help.…
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Pullman Kuching, Other at Pullman Kuching
Responded 2 weeks ago
Dear Pamarx200, Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing of your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Pullman Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room is very spacious and comfortable. The room is very clean and well maintain as well. Internet speed in the room is fast, easy too connect. Breakfast provides great variety of foods. Staff are friendly.
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Date of stay: October 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pullman Kuching, Other at Pullman Kuching
Responded 4 weeks ago
Dear Cying5, Many thanks for your rating on your recent patron to Pullman Kuching. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you. Warm regards, Pullman Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mobile37607425341 wrote a review Jan 2023
Always our choice! Perfect location! A walking distance to Kuching Waterfront. You’ll enjoy the view and the eateries along side of the walking alley will never fail you! Has always been our favourite Hotel!
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pullman Kuching, Other at Pullman Kuching
Responded 2 Jan 2023
Dear Mobile37607425341, Many thanks for your rating on your recent patron to Pullman Kuching. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you. Warm regards, Pullman Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I think this hotel don't have General Manager or manager who in charged, stay on year 2021 when travel started after MCO, carpet on lift lobby is dirty like long time haven't been vacuum, stay Dec this year, carpet still the same, very dirty and seem like not been vacuum for long time. The receptionist that checked me in, i can tell is the most unpleasant front desk staff i have been dealing with, not even bother to open his mouth and no smile, can tell that he don't like his job, i wondering front desk supervisor or manager didn't see that they have a staff that not enjoying what he is doing?
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pullman Kuching, Other at Pullman Kuching
Responded 28 Dec 2022
Dear catherine0hs, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you. Warm regards, Pullman Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The front office team are doing a great job as I feel really welcomed, and they take care my needs. However, the lady ( Chinese) at the Cafe wasn't friendly at all, when I tried to order some food she was focusing on her phone. And feel distributed when I speak to her. And I didn't get the chance to check the bill before she ask for the payment. I have mentioned this experience in the survey of hotel but it seems like they don't even bother to respond. Then why bother to send me survey?
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Date of stay: July 2022Trip type: Travelled solo
Room Tip: Avoid the restaurant, the food and service are horrible as they basically running that place...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Pullman Kuching, Other at Pullman Kuching
Responded 28 Dec 2022
Dear CY8622, Many thanks for your rating on your recent patron to Pullman Kuching. We are sorry for the unpleasant experience you encountered during your stay and appreciate you taking the time to let us know. Please allow us to express our sincere apology on behalf of our team member. Your comment will enable us to look into and improve on our services. Thank you. Warm regards, Pullman Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$53 - US$67 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pullman kuching hotel kuching
LOCATION
MalaysiaSarawakKuching
NUMBER OF ROOMS
389
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Claim Your ListingPULLMAN KUCHING (R̶M̶ ̶2̶9̶8̶) RM 255: UPDATED 2023 Hotel Reviews, Price Comparison and 1,546 Photos - Tripadvisor
Frequently Asked Questions about Pullman Kuching
Which popular attractions are close to Pullman Kuching?
Nearby attractions include Chinese Museum (0.3 km), Monkeebar (0.3 km), and Tua Pek Kong (0.5 km).
What are some of the property amenities at Pullman Kuching?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Pullman Kuching?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Kuching?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Pullman Kuching?
Yes, paid private parking on-site, paid private parking nearby, and street parking are available to guests.
What are some restaurants close to Pullman Kuching?
Conveniently located restaurants include Zinc Restaurant and Bar, Black Bean, and Bla Bla Bla.
Are there opportunities to exercise at Pullman Kuching?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Pullman Kuching have airport transportation?
Yes, Pullman Kuching offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Pullman Kuching located near the city centre?
Yes, it is 1.0 km away from the centre of Kuching.
Are any cleaning services offered at Pullman Kuching?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Kuching offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.