Sheraton Kuching Hotel

Traveller (49)
Guestroom King
Room & Suite (13)
Excellent hotel. Great service. Dinner was very delicious. Every staff we encounter, from the security personnel to concierge to F&B staff to the General Manager himself, were very helpful, pleasant, friendly & courteous.
Dining (1)

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About

4.5
#18 of 71 hotels in Kuching
4.9 of 5 bubbles
Location
4.8 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Discover the iconic Sheraton Kuching. Our hotel is near the Sarawak River and Kuching Waterfront Esplanade within Kuching's Golden Triangle, just 15 minutes from Kuching International Airport. Enjoy facilities like a 24-hour fitness centre, an infinity pool, an all-day dining restaurant and a Grand Ballroom for events. Our contemporary rooms and suites offer high-speed WiFi, mini-fridges and LED TVs, with select accommodations featuring club lounge access and stunning river or city views.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Books, DVDs, music for children
Children's television networks
Business Centre with Internet Access
Car park
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Highchairs available
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Concierge
Executive lounge access
Non-smoking hotel
Sun deck
Doorperson
First aid kit
Umbrella
24-hour front desk
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Refrigerator
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
Languages Spoken
English, Chinese, Malay
25Reviews1Q+A5Room tips
Traveller rating
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Detailed Reviews
Jonathan Ho wrote a review Dec 2023
Singapore, Singapore8 contributions1 helpful vote
5.0 of 5 bubbles
Booked a 3 days 2 nights stay at Sheraton. During check in, was a bit disappointed to know that the gym and pool is still not in operation due to renovation. After the check in, we were given a room on level 3, room was great and bed was comfy. Only cons are there is a really bad smell in the room and the wall is leaking water while I was taking a shower, causes a small flood in our bathroom. The next morning, we decided to inform front desk. In the afternoon while we were out, we received call from the hotel informing us that they needed sometime to check the room, so they extended a complimentary upgrade to another room that comes with a bath tub. We were happy to hear that. Shortly after the room change, there are amenities like fruits, chocolate, cake sent to our room. We were so surprised. Then after, we received call from front desk that they are extending complimentary breakfast for us as well. Until this part, all of our bad impressions of the hotel was already gone.

Special shoutout to Sabrina from reception that helped us with the room change and also Rachel from the restaurant in approaching us to follow up on our stay while we were leaving for breakfast early this morning.

Felt so much love and care from the team. Thank you Sheraton for an unforgettable experience. Will definitely recommend to our friends and family to stay here whenever we are in town.
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Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sheraton Kuching, Owner at Sheraton Kuching Hotel
Responded 19 Dec 2023
Dear Jonho959, Thank you for taking the time to share your detailed feedback about your recent stay with us at Sheraton. We sincerely apologize for the inconveniences you encountered during the initial check-in and in your first room. Your observations have been shared with our team to address and rectify these issues promptly. We're delighted to hear that our team, particularly Sabrina and Rachel, went above and beyond to ensure your stay was not only rectified but exceeded your expectations. It's heartening to know that their efforts contributed to a positive and memorable experience for you. We will make sure to pass on your kind words to both of them. Your appreciation means a lot to us, and we are thrilled that you enjoyed the complimentary upgrades, thoughtful amenities, and breakfast. Providing exceptional service is our top priority, and we are grateful for the opportunity to turn your initial disappointment into a positive and unforgettable experience. Thank you for choosing Sheraton, and we look forward to welcoming you back on your next visit. Best regards, Sheraton Kuching
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Southside B wrote a review Nov 2023
2 contributions1 helpful vote
5.0 of 5 bubbles
⭐⭐⭐⭐⭐

The Sheraton Hotel surpassed all expectations. From the moment we stepped in, the staff's warmth and professionalism made us feel truly welcome. The rooms were luxurious, impeccably clean, and offered breathtaking views of Kuching city. The amenities were top-notch, and the attention to detail in service was remarkable. The dining options were superb, offering a wide range of dishes at very reasonable prices for a hotel of this calibre, in the morning at breakfast we were greeted by the manager George which made us feel very welcome indeed, I can't wait to return for another delightful stay!
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sheraton Kuching, Owner at Sheraton Kuching Hotel
Responded 19 Dec 2023
Dear southsideb2023, Thank you so much for taking the time to leave us an excellent review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we are delighted to know that we could contribute to making your experience memorable. We strive to provide exceptional service, and it's always rewarding to receive positive feedback from our guests. We truly value your feedback and are grateful for your support. It was a pleasure serving you, and we look forward to welcoming you back in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. We look forward to serving you again soon! Best regards, Sheraton Kuching
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Abraham wrote a review Feb 2024
1 contribution1 helpful vote
5.0 of 5 bubbles
Of all the Marriott properties I have been to, this one has the best customer service by far. Ms Sabrina greeted my friends and I at check-in and personally showed us to our room, every staff member was polite and fast to help with anything. We got upgraded from original booking superior to a deuxe room due to high occupancy they said but nevertheless appreciate the gesture!
Breakfast has a lot of options, the restaurant is good and there are lots of seafood restaurants next door(UTC) Loved the newly opened Tabby Bar sunset view.
If you have status, points or upgrade nights this is the place to use them. I'd like to thank Ms Sabrina, Mr Faizul, Mr Abang from the staff for making our time here 5 Stars. They all gave us the VIP experience, we will definitely be back with family.
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Date of stay: February 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sheraton Kuching, Owner at Sheraton Kuching Hotel
Responded 4 Mar 2024
Dear Guest, Thank you for sharing your exceptional experience with us. We're thrilled to hear that our customer service, led by Ms. Sabrina, exceeded your expectations. It's wonderful that you appreciated the room upgrade and enjoyed the diverse breakfast options. We'll make sure to pass on your compliments to Ms. Sabrina, Mr. Faizul, Mr. Abang, and the entire team for providing you with a VIP experience. We're honored to have been a part of your memorable stay. Looking forward to welcoming you back, and please feel free to reach out if there's anything more we can do for you and your family. Sincerely, Sheraton Kuching Hotel
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merc8989 wrote a review Nov 2023
kuala lumpur733 contributions234 helpful votes
+1
4.0 of 5 bubbles
Hotel just opened with limited rooms available. We were upgraded on arrival with river view and there were some cookies in the room as welcome gift including a personal note from the general manager.
Room is spacious, well equipped and clean.
Staff generally friendly esp at the counter and Normadic restaurant.
Breakfast was good with sufficient varieties and good service.
Hotel location is ideal as it is near the riverside, chinatown and eateries.
We played 2 rounds of golf and transportation was easy.
Topspot, a popular seafood centre is located next to hotel.
Will stay here if in Kuching.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sheraton Kuching, Owner at Sheraton Kuching Hotel
Responded 19 Dec 2023
Dear Merc8989, Thank you so much for taking the time to leave us an excellent review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we are delighted to know that we could contribute to making your experience memorable. We strive to provide exceptional service, and it's always rewarding to receive positive feedback from our guests. We truly value your feedback and are grateful for your support. It was a pleasure serving you, and we look forward to welcoming you back in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. We look forward to serving you again soon! Best regards, Sheraton Kuching
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Dream48812934878 wrote a review Nov 2023
1 contribution
5.0 of 5 bubbles
From check-in to check-out, the staff at Sheraton Kuching were very hospitable. I was in Kuching for personal matters, and everyone, from the security personnel (especially Fos**r) to the front desk staff, exhibited generosity and kindness. The room was spacious, clean, and well-equipped with amenities. My requests were promptly attended to. Kudos to the Sheraton Kuching team!
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Date of stay: November 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sheraton Kuching, Owner at Sheraton Kuching Hotel
Responded 19 Dec 2023
Dear Dream48812934878, Thank you so much for taking the time to leave us an excellent review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we are delighted to know that we could contribute to making your experience memorable. We strive to provide exceptional service, and it's always rewarding to receive positive feedback from our guests. We truly value your feedback and are grateful for your support. It was a pleasure serving you, and we look forward to welcoming you back in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. We look forward to serving you again soon! Best regards, Sheraton Kuching
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CW wrote a review Nov 2023
Singapore, Singapore12 contributions5 helpful votes
5.0 of 5 bubbles
I'm on my second visit to this fantastic hotel, and I must say, everyone from the front desk to the housekeeping staff is incredibly friendly and accommodating. I want to give a special shout-out to Mr. George for his outstanding management and his dedicated team members, Siti, Yasmin, and Jessica, who go above and beyond to ensure everything runs smoothly. Thank you for the exceptional service!
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Date of stay: November 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sheraton Kuching, Owner at Sheraton Kuching Hotel
Responded 19 Dec 2023
Dear Chanel0555, Thank you so much for taking the time to leave us an excellent review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we are delighted to know that we could contribute to making your experience memorable. We strive to provide exceptional service, and it's always rewarding to receive positive feedback from our guests. We truly value your feedback and are grateful for your support. It was a pleasure serving you, and we look forward to welcoming you back in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. We look forward to serving you again soon! Best regards, Sheraton Kuching
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quiklooper wrote a review Nov 2023
Kuching, Malaysia33 contributions28 helpful votes
5.0 of 5 bubbles
New hotel in Kuching, latest addition. Beautiful building architecture, the existence of Sheraton made Kuching city look stunning at night. I was at the hotel for a weekend team offsite meeting. All of the feedback I got from our colleagues from West Malaysia - the staff were warm and friendly.

The food was nice, only feedback - the coffee served from the machine gets cold too fast probably due to the cold air-conditioning.

Hopefully this hotel will improve further their services and stay on top of things!
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sheraton Kuching, Owner at Sheraton Kuching Hotel
Responded 19 Dec 2023
Dear quiklooper, Thank you so much for taking the time to leave us an excellent review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we are delighted to know that we could contribute to making your experience memorable. We strive to provide exceptional service, and it's always rewarding to receive positive feedback from our guests. We truly value your feedback and are grateful for your support. It was a pleasure serving you, and we look forward to welcoming you back in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. We look forward to serving you again soon! Best regards, Sheraton Kuching
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Passport60941120740 wrote a review Feb 2024
1 contribution1 helpful vote
+1
5.0 of 5 bubbles
Great place for dinner in Kuching. Had dinner at Gu Jin restaurant with family for Chinese New Year dinner.
When we arrived at the hotel, we were welcomed with the extensive CNY decorations and warm & friendly staff. They led us up to the Gu Jin restaurant where we reserved a table in a private room in advance. Our service waiter at Gu Jin was Helfi. He was very polite and efficient. He served us with all our needs during the dinner and he served skilfully to portion equally for the 8 of us. Well worth my visit and it was a memorable and enjoyable dinner. Thank you to Rachel as well who helped us booked n made sure we have a good table. Keep your standards high Sheratons!
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Date of stay: February 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sheraton Kuching, Owner at Sheraton Kuching Hotel
Responded 26 Feb 2024
Dear Guest, Thank you for sharing your wonderful dining experience at our Gu Jin restaurant during Chinese New Year. We're thrilled to hear that you enjoyed the extensive CNY decorations and felt welcomed by our warm and friendly staff. It's delightful to know that our staff, Helfi, provided excellent service, ensuring a memorable and enjoyable dinner for your family. We will pass on your appreciation to him and Rachel. Your kind words inspire us to maintain high standards, and we look forward to welcoming you back for more memorable moments. Sincerely, Sheraton Kuching Hotel
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Brett M wrote a review Mar 2024
11 contributions
4.0 of 5 bubbles
We stayed at the Sheraton for just one night . We found it a very comfortable and clean place . Beautiful views from a swimming pool on the 23rd floor . Meals and the bar downstairs were very good as well . The hotel is fairly new and staffed well by polite and multi lingual staff .

Good points ? Nice place and close to everything
Bad ? None really - tea bags and coffee machine but no coffee in the room; that's about all I can fault it on

Overall ?

Yes - great - would stay here again tomorrow q
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: Nope - all available at the door - or staff will get it for you
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sheraton Kuching, Owner at Sheraton Kuching Hotel
Responded 3 weeks ago
Dear Brett M, Thank you for choosing to stay with Sheraton Kuching Hotel during your visit to Kuching and for sharing your feedback. We're thrilled to hear that you enjoyed your experience at our property and found our facilities comfortable and clean. It's wonderful to know that you appreciated the beautiful views from our 23rd-floor swimming pool, as well as the quality of our meals and bar offerings. Your comments regarding the tea and coffee amenities in the room have been duly noted, and we will certainly review this aspect to ensure a more comprehensive guest experience in the future. We're delighted that you found our location convenient and that our dedicated team of staff contributed positively to your stay. Your kind words about their professionalism and multilingual assistance are greatly appreciated. Thank you for your glowing recommendation, and we look forward to welcoming you back to Sheraton Kuching should your travels bring you to Kuching again in the future. Please do not hesitate to reach out if there's anything else we can assist you with. Sincerely, Sheraton Kuching Hotel.
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JC wrote a review Nov 2023
Singapore, Singapore15 contributions4 helpful votes
5.0 of 5 bubbles
This is a brand new hotel in Kuching. The location of the hotel is superb, right in the city center. The river view room has a spectacular view. The room size is good with a good shower. The staffs are very friendly. A big thanks to the GM, George with your excellent team (especially Janet and Azrin for their excellent services). Strongly recommended this hotel when you visit Kuching. We will be back!
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Date of stay: November 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sheraton Kuching, Owner at Sheraton Kuching Hotel
Responded 19 Dec 2023
Dear JCEVatsg, Thank you so much for taking the time to leave us an excellent review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we are delighted to know that we could contribute to making your experience memorable. We strive to provide exceptional service, and it's always rewarding to receive positive feedback from our guests. We truly value your feedback and are grateful for your support. It was a pleasure serving you, and we look forward to welcoming you back in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. We look forward to serving you again soon! Best regards, Sheraton Kuching
Read more
Report response as inappropriate
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Adam S wrote a tip 7 Apr
Phuket, Thailand13 contributions3 helpful votes
2.0 of 5 bubbles
"Stay elsewhere if you need internet connectivity to be able to work. "
Read full review
Brett M wrote a tip Mar 2024
11 contributions
4.0 of 5 bubbles
"Nope - all available at the door - or staff will get it for you"
Read full review
Getaway44651743448 wrote a tip Mar 2024
2 contributions
5.0 of 5 bubbles
"I'm sorry I can't give a tip for the room. But overall the Hotel is in the city center. You can walk around Kuching City. Very nice Hotel."
Read full review
C400D wrote a tip Feb 2024
Kuching, Malaysia15 contributions3 helpful votes
3.0 of 5 bubbles
"Not recommended to stay at this time. So many things are running on trial basis"
Read full review
Keith K wrote a tip Jan 2024
Xiamen, China32 contributions28 helpful votes
5.0 of 5 bubbles
"Splurge on the higher end rooms"
Read full review
Not the right property for you?
There are more places to choose from in the Kuching area.
PRICE RANGE
RM 488 - RM 602 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSarawakKuching
NUMBER OF ROOMS
378
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHERATON KUCHING HOTEL: UPDATED 2024 Reviews, Price Comparison and 59 Photos - Tripadvisor

Frequently Asked Questions about Sheraton Kuching Hotel
Which popular attractions are close to Sheraton Kuching Hotel?
Nearby attractions include Waterfront Esplanade (0.2 km), Monkeebar (0.2 km), and Tua Pek Kong (0.2 km).
What are some of the property amenities at Sheraton Kuching Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Kuching Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Kuching Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Kuching Hotel?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Sheraton Kuching Hotel?
Conveniently located restaurants include Lepau Restaurant, Southside Cafe Bistro, and Ceylonese Restaurant.
Are there opportunities to exercise at Sheraton Kuching Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Sheraton Kuching Hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Kuching.
Does Sheraton Kuching Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Kuching Hotel?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Sheraton Kuching Hotel?
Many travellers enjoy visiting Hong San Si Temple (0.6 km).
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