Riverside Majestic Hotel
Jalan Tunku Abdul Rahman, Kuching 93756 Malaysia
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About
#12 of 98 hotels in Kuching
Location
Cleanliness
Service
Value
Strategically located in the heart of Kuching's business entertainment, dining and shopping district, the Riverside Majestic Hotel offers free WiFi and is the ideal place for business, meetings and leisure.Overlooking the Sarawak River, the hotel commands a panoramic view of the city and the Kuching Waterfront. It is 20 minutes away from the Kuching International Airport and within walking distance of some of the city's major tourist attractions such as the Kuching Waterfront, Chinese Museum, Tua Pek Kong Chinese Temple, Fort Margherita and the Main Bazaar.The hotel is adjacent to the Riverside Shopping Complex, a 5-storey shopping podium featuring a cineplex and bowling centre. Opposite the hotel is its sister property, the Grand Margherita Hotel, plus the Sarawak Plaza Shopping Complex and the Sarawak Economic Development Corporation Building. The kitchen of Café Majestic & River Palace / Coca Thai Restaurant are certified Halal. Riverside Majestic Hotel is classified as Green Hotel by the Ministry of Tourism and Culture Malaysia.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Squash
Nightclub / DJ
Babysitting
Parking
Wifi
Outdoor pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
River View
Languages Spoken
English, Malay
Location
37Car recommended
Grade: 37 out of 100
587Restaurantswithin 10 km
95Attractionswithin 10 km
Jalan Tunku Abdul Rahman, Kuching 93756 Malaysia
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Dont know why my previous review did not show up. Horrific experience. Dirty bathroom, flooded both nights during our stay. we spoke to the manager Desmond who promised to get back to us but we never heard another word from him.
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Do not stay at this hotel if you value your health. I stayed here on two different occasions during a three week., And experienced consistently poor conditions in my rooms. The AC was insufficient, and who wants to be hot in their hotel room, while visiting Borneo? The bathrooms have black mold, growing in the shower. The walls are filthy, the air conditioning filter hasn’t been changed in a very long time, causing me to sneeze and buy anti-histamines, the toilets continue to run after they’ve been flushed, there isn’t an electrical outlet in the bathroom to use a blow dryer, or electric shaver, there are burned out lightbulbs in the room, the remote control had dead batteries in it, and so on. This hotel is only five years old, and it looks like it’s 20 years old and hasn’t had standard maintenance.…
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Date of stay: June 2023Trip type: Travelled with friends
Room Tip: Download the Grab app and don’t use a taxi ever. Taxi cost over three times the cost of Grab...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
The only "pro" is the location: just on the riverside, close to everything. The "cons" are many: the room is spacious, but with very old and almost rotten furniture. The bathroom is small, and in very bad conditions: the sink does not discharge, the shower is dirty and does not work as expected...urgent refurbishment is needed! And - last but not least - the staff at the reception is young and nice, but lacks experience and professionalism. Errors after errors. I would definitely choose another hotel the next time.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Well where so I start ..3 in one room which should be for 2 ...camp bed for 1 of us .head board wooden then flat piece of wood on floor with thin mattress. With just a bed sheet ..bathroom filthy. Towel stained ..bed sheets very stained ..bathroom mouldy ..you can see in the pictures...dont recommended anyone staying here ..
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Safari27210988272 wrote a review Oct 2022
+1
Came here for two nights, had to change room as first room was filthy and had mould everywhere and cupboard doors were hanging off. There was 3 people but only had 2 beds. When we got the extra bed it was a blank of wood on the floor. Then when we got new room all bathroom things that were given were used and empty. Then went to go to bed and all inside of bedsheets had hundreds of stains on. We spoke to the manger who was really nice and they tried to sort it. We then went to have dinner in the hotel restaurant, we got told there wasn’t any chips left. As well as the wine on the menu that stated glass or bottle. Apparently we were not allowed to have a glass. When ordering deserts, we ordered 3 desserts of the menu however we then got told that we could have it because we can’t buy a slice only the whole cake !!! When speaking to the restaurant manager they said that the cake had been in the cabinet too long, so originally they lied to us about why we couldn’t have it. We complained to the staff multiple times but they did nothing. The food came out at completely different times and not as ordered. Will never be coming back, the worst hotel I’ve ever come to.…
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel was very pleasant and staff very helpful. Purchased breakfast with booking and I very happy with food selection and presentation. I especially enjoyed eating on the balcony. The room and facilities were very clean. I liked having a bidet in the bathroom.
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Date of stay: July 2022Trip type: Travelled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stayed recently in the Puteri Wing, and our main impression was that it's pretty grubby. Lots of mould and damp problem, and our whole floor smelt horribly musty and damp. Lots of stains all over the carpets, and there seemed to be an ant problem in our room- as shown in my photo, there were even ants running over the phone! The one saving grace is that this place is pretty cheap. I have also stayed in the Hilton Kuching, it's not hugely more expensive, however it is a much nicer/more polished hotel.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marketing and Communication Executive, General Manager at Riverside Majestic Hotel
Responded 16 Aug 2020
Dear Sir/Mdm, Warmest greetings from Riverside Majestic Hotel Puteri Wing! Thank you for taking the time to write us your review and thank you for choosing to stay with us. Please do accept our sincere apologies for you unpleasant stay due to the ant issues. However, we have shared to the respective department for further action. We are looking forward to welcoming you again with us in the near future. Do book directly with us for the best room rates with added perks. SAVE MORE when you sign-up today and become our Insiders Club member! Should there be any inquiry, please do not feel hesitate to contact us. We wish you have a nice day! Warm regards, Ariqa Adilda Marketing and Communication Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location. Quite comfortable. Looks a little old and tired. Needs refurbishment. But that would make it expensive. For the tariff you pay it is value for money. Ask for higher floor, 11th gives you views of River Sarawak.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marketing and Communication Executive, General Manager at Riverside Majestic Hotel
Responded 16 Aug 2020
Dear Sir/Mdm, Warmest greetings from Riverside Majestic Hotel Puteri Wing! Thank you for taking the time to write us your review and thank you for choosing to stay with us. Rest assured, we have shared it to the respective department to ensure that we will always deliver the service at the very best to our valued guests. We are looking forward to welcoming you again with us in the near future. Do book directly with us for the best room rates with added perks. SAVE MORE when you sign-up today and become our Insiders Club member! Should there be any inquiry, please do not feel hesitate to contact us. We wish you have a wonderful day and the best of health. Warm regards, Ariqa Adilda Marketing and Communication Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is located alongside the river, ferries are available to cross the river and there are small restaurants along the esplanade, local to some craft shops, the staff were very helpful, the rooms were comfortable but note the hotel has two wings and our rooms were in the new wing, their is a swimming pool in the old wing but this was in shade for much of the day
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Date of stay: November 2019
Value
Cleanliness
Service
Room Tip: Rooms at the front of hotel have best views, choose the new wing if possible
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marketing and Communication Executive, General Manager at Riverside Majestic Hotel
Responded 16 Aug 2020
Dear Mr. Philip C, Warmest greetings from Riverside Majestic Hotel Puteri Wing! Thank you for taking the time to write us your review and thank you for choosing to stay with us. We are glad to hear that you have nice stay with us. We are looking forward to welcoming you again with us in the near future. Do book directly with us for the best room rates with added perks. SAVE MORE when you sign-up today and become our Insiders Club member! Should there be any inquiry, please do not feel hesitate to contact us. We wish you have a good day and the best of health! Warm regards, Ariqa Adilda Marketing and Communication Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed in a Twin Room at the old wing (Puteri Wing), for 3 nights. Our room had a beautiful view overlooking the Kuching River and had a clear view of the Sarawak State Assembly Building. Considering the stunning view, the room was rather disappointing. Our kettle was broken, and a number of the cabinets in the room were missing handles. The carpet of our room was old and worn out. There were a lack of toiletries (toothbrushes, toothpaste, combs etc were not provided). In addition, the drain of the bathtub was not functioning properly and failed to open. Fortunately, the front desk was very helpful, and staff came to fix the problems in our room within a short amount of time. Our beds were comfortable and we were well-rested. The breakfast buffet was satisfactory, though the menu did not change over the 3 nights we were there. Considering that this was the old wing of the hotel, our experience was reasonably pleasant, though improvements could definitely be made.…
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Date of stay: November 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marketing and Communication Executive, General Manager at Riverside Majestic Hotel
Responded 16 Aug 2020
Dear Sir/Mdm, Warmest greetings from Riverside Majestic Hotel Puteri Wing! Thank you for taking the time to write us your review and thank you for choosing to stay with us. Rest assured, we have shared it to the respective department to ensure that we will always deliver the service at the very best to our valued guests. Please accept our sincere apologies regarding the room condition and we have taken necessary action on this matter. We are looking forward to welcoming you again with us in the near future. Do book directly with us for the best room rates with added perks. SAVE MORE when you sign-up today and become our Insiders Club member! Should there be any inquiry, please do not feel hesitate to contact us. We wish you have a nice day and the best of health! Warm regards, Ariqa Adilda Marketing and Communication Executive
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$74 - US$93 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riverside majestic kuching, hotel riverside majestic
LOCATION
MalaysiaSarawakKuching
NUMBER OF ROOMS
241
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Claim Your ListingRIVERSIDE MAJESTIC HOTEL (R̶M̶ ̶5̶9̶3̶) RM 447: UPDATED 2023 Reviews, Price Comparison and 861 Photos (Kuching) - Tripadvisor
Frequently Asked Questions about Riverside Majestic Hotel
Which popular attractions are close to Riverside Majestic Hotel?
Nearby attractions include The Brooke Gallery (3.0 km), Kuching Esplanade (2.7 km), and Sarawak Orchid Garden (2.3 km).
What are some of the property amenities at Riverside Majestic Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Riverside Majestic Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Riverside Majestic Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Riverside Majestic Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Riverside Majestic Hotel?
Conveniently located restaurants include Indah House Kuching - Cafe,.Art & Event Space. Homestay, Zinc Restaurant and Bar, and Sakugei Yakitori Rooftop Bar.
Are there opportunities to exercise at Riverside Majestic Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Riverside Majestic Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Riverside Majestic Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Riverside Majestic Hotel?
The staff speaks multiple languages, including English and Malay.
Are there any historical sites close to Riverside Majestic Hotel?
Many travellers enjoy visiting Hong San Si Temple (2.8 km).