We booked here because we were visiting Kuching just as Malaysia was emerging from COVID and few hotels had yet resumed their service. The hotel is very convenient to the hotel and to the huge shopping mall across the street but the location is no ideal for the general tourist attractions of Kuching. And, while we did walk from the hotel to the downtown, riverfront area, there is no safe and continuous sidewalk so we ended up taking taxis more often. The room was pretty large and while somewhat basic, it had everything we needed. The water pressure was great as was the hot water and A/C. The pool was a nice amenity after long hot days in the sun too. Had there been more options in the riverfront area, we would have preferred to go there to find a room.
we booked 2 bedroom apartment. nothing extravaganza about this hotel but i received a warm welcome and attentive services and assistance from the whole team. being a former hotelier so i kinda know the trick and tips. -the coway dispenser located infront of our room so no problem. - breakfast was so-so, they delivered to our room with different menu everyday - i used their laundry DiY facilities. very helpful and easy to use -swimming pool, open from morning till 10pm! a bonus here esoecially for the kids - hsekeeping services : attentived overall: would recommend to others especially for family room
location wise 4/5 - near airport and right opposite a mall but don’t expect anything else more service 3/5 - check in was OK, no guidance whatsoever and expect the guest to miraculously know how to get to the room. Checkout was much better and front desk was a lot more friendlier and helpful breakfast 0/5 - pathetic! Don’t even bother getting a room with a bfast package, it was absolutely horrendous. Price 2/5 - overpriced considering all the above and for a fraction more you can stay in Hilton ie much nearer to sites to visit cleanliness 3/5 - was OK but in dire need of maintenance, curtains are mouldy, room full of cigarette smell All in all I have no idea why the hotel is rated higher than other better hotels around.
I had a great time staying at Citadines Uplands Kuching. I will definitely Citadines for my next trip to Kuching soon. Thank you for your professional service, friendly and the room are so comfy and clean.
Please update you room preparation checklist..as found WiFi not function..previous rubbish remain in room. Breakfast served so simple & look so cost saving. Pool time slot full not able to use on 1st & 2nd day stay..an upset news for the kids.
Citadines is lgood location place to stay in which lots of nice facilities being around. No matter what, i hope the management will continue to provide affordble price with good service in the future.
I love everything and will repeat again soon! So sad we cant use pool for the kids as Kch was label as red zone. Surely will come again with my family. I have a grear stay here and overall is just nice and the price is cheap!
Kids love staying at Citadines Uplands Kuching. Its in the centre of town. Next to The Spring Mall. Unfortunately, swimming pool was close due to Kuching Red Zone of Covid-10. We surely come back again once Kuching is in Green Zone.
Good Location and very satisfying...... The place also near the Mall make easy for those who like shopping. It also clean and comfortable. Beside that we can cook if we doesn't want to eat outside.... Very recommend to stay here....
Friendly staff, strategic location, clean and cozy room. Basic amenities such as iron and toothbrush are provided. They are definitely my lifesaver. Citadines is always my first choice place of stay when I am on official duty in Kuching. Overall, I am satisfied.
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