Citadines Uplands Kuching

Citadines Uplands Kuching

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Panorama of the 1 Bedroom Premier at the Citadines Uplands Kuching
360
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amazing view froom room
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About

4.0
#7 of 71 hotels in Kuching
4.2 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Set in the culturally rich city of Kuching, CitadinesUplands is located in the prime location of Jalan SimpangTiga, a hub for education and local federal governmentadministration offices. Across is The Spring ShoppingCentre, one of the largest shopping malls in EastMalaysia, and this strategic location provides a quick10-minute drive to the Samajaya Free Industrial Zone.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Breakfast available
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Car hire
Meeting rooms
24-hour security
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Dining area
Housekeeping
Safe
Telephone
Kitchenette
Microwave
Flatscreen TV
Iron
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English, Malay

Location

No 55 Jalan Spg, Kuching 93300 Malaysia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 55 out of 100
55
Kuching Airport
619Reviews23Q+A100Room tips
Traveller rating
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Detailed Reviews
JSTrip_77 wrote a review May 2022
Sarajevo, Bosnia and Herzegovina
4.0 of 5 bubbles
We booked here because we were visiting Kuching just as Malaysia was emerging from COVID and few hotels had yet resumed their service. The hotel is very convenient to the hotel and to the huge shopping mall across the street but the location is no ideal for the general tourist attractions of Kuching. And, while we did walk from the hotel to the downtown, riverfront area, there is no safe and continuous sidewalk so we ended up taking taxis more often.

The room was pretty large and while somewhat basic, it had everything we needed. The water pressure was great as was the hot water and A/C. The pool was a nice amenity after long hot days in the sun too.

Had there been more options in the riverfront area, we would have preferred to go there to find a room.
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Date of stay: May 2022
3.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Citadines Uplands, Owner at Citadines Uplands Kuching
Responded 6 Jun 2022
Dear JSTrip_77, thank you for taking the time to provide us with your feedback and we are glad you enjoyed your stay. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WorldGlutton wrote a review Oct 2022
London, United Kingdom
+1
4.0 of 5 bubbles
Check in was a breeze at the Reception on 2nd floor at Citadines Uplands Kuching. Room 306 is a home away from home service apartment fully equipped with kitchen cooking equipments & utensils .

It has a big balcony with city view, a king size bed but the pillow smells like stale shred, and the music could be heard through the thin glazing of the sliding door to the balcony makes my sleep very uncomfortable.

Breakfast boxes served to my room is not to my liking, i prefer to have hot breakfast menu in a Hotel Coffee House.

Location is good surrounded by shopping mall and eateries within walking distance.
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Date of stay: September 2022
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May Choo Liaw, General Manager at Citadines Uplands Kuching
Responded 19 Oct 2022
Dear WorldGlutton, thank you for taking your time to write this review. We have noted your feedback and will work on further improvements. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NJACKLYNE wrote a review Jan 2020
Kuching, Malaysia
4.0 of 5 bubbles
Comfort and cleanliness.. The staff are friendly and helpful..Too many kids during the weekend and holidays.Location is great. Room rate is affordable. BUT,i have to comment regarding the room's aircond, perhaps the aircond was leaking because the room was not as cold as it should be for room with an aircond facility.
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Review collected in partnership with this hotel
Date of stay: January 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LiawMayChoo, Manager at Citadines Uplands Kuching
Responded 31 Jan 2020
Dear Njacklyne, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication. Warm Regards, Liaw May Choo - Residence Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BenL1985 wrote a review Feb 2024
Malaysia
4.0 of 5 bubbles
Decent choice for bigger room and away from busy city

The hotel is small but decent, located above a almost abandoned mall but just 10mins drive to city center. Opposite the hotel is a mall and there were a lot of eateries behind.

Check in was quick and early check in allowed. Room is decent size and like many properties under ascott comes with basic kitchenette for simple meal preparation. There were some lighting needed to be changed but otherwise everything is agreeable for the price they offer.
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Date of stay: January 2024
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May Choo Liaw, General Manager at Citadines Uplands Kuching
Responded 22 Feb 2024
Dear BenL1985, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ameiliam8337 wrote a review Oct 2020
Sri Aman, Malaysia
5.0 of 5 bubbles
Friendly staff, strategic location, clean and cozy room. Basic amenities such as iron and toothbrush are provided. They are definitely my lifesaver. Citadines is always my first choice place of stay when I am on official duty in Kuching. Overall, I am satisfied.
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Review collected in partnership with this hotel
Date of stay: September 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May Choo, Marketing at Citadines Uplands Kuching
Responded 20 Oct 2020
Dear Ameiliam8337, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MZB wrote a review Mar 2020
3.0 of 5 bubbles
We checked-in around 9 pm and it was smooth and fast. The 2-bedroom premium is comfortable enough for 4 adults and 1 child.
The first room that we got was not properly maintained. The shower curtain was moldy and the floor was not properly swept and cleaned. Good job to the front desk team for getting another room ready for us to shift even though it was almost midnight.
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Date of stay: March 2020
3.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Good for business travelers due to easy accessibility
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LiawMayChoo, Manager at Citadines Uplands Kuching
Responded 21 Jun 2020
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication. Warm Regards, Liaw May Choo - Residence Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Twinkletoesz729 wrote a review Feb 2023
Subang Jaya, Malaysia
1.0 of 5 bubbles
I just got back for a stay at Citadines Penang, which to me was near perfection for the price paid. I expected the same from ASR Citadines Uplands Kuching - unfortunately was NOT the same standards, it was vast different standards and greatly disappointing to say the least.
I changed rooms twice in 4days and yet.. cleanliness was sub-standards. Shower stall, shower head and bidet was filled w grime and mildew. Lavatory was dirty (again to keep it simple!) sheets were stained with hair strands, duvet and pillows thread bare and worn, room was musty, kitchenette was rusted moldy and dirty. Wardrobe was stained and had a pungent smell. Only thing new was the hairdryer!
I spent the better half of my stay wiping the place down w sanitising wipes and generally kept the “cleaned” places.
Staff was friendly but not helpful at all.
To me this isn’t a business travellers class hotel.
I urge the management to spend time (and money) to look into the basics… the cleanliness of the room!
Disappointing disappointing Disappointing!
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May Choo Liaw, General Manager at Citadines Uplands Kuching
Responded 20 Feb 2023
Dear Nesaar, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Rest assure that we value your feedback and your feedback has been utilized to improve our service and communication. Thank you with warmest regards, Liaw May Choo - Residence Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adrian Y wrote a review Feb 2020
Kuala Lumpur, Malaysia
4.0 of 5 bubbles
Nice place. Got the 2 bedroom unit. Spacious, fully equipped (except no washing machine) Found out that only long term stay then you'll get the washing machine. Aircon nice & cold. Rooms clean & comfy. There's a big grocery store downstairs so you can get your supplies/foodstuff there. Opposite via a pedestrian bridge is The Spring shopping center.
Only negative thing is the breakfast. It is just a very basic type of breakfast. I was there on a 6d5n trip & only one day did they serve eggs to order. Another day, just hard boiled eggs then totally no eggs! Could have just cooked own breakfast in the room.
Other than that, will be back to stay when I'm in Kuching
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LiawMayChoo, Manager at Citadines Uplands Kuching
Responded 10 Feb 2020
Dear Adrian Y, thank you for taking the time to provide us with your stay experience. I am sorry to hear that you did not enjoyed the continental breakfast provided. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our products and services. Warm Regards, Liaw May Choo - Residence Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
isaacsamuel wrote a review Jan 2020
5.0 of 5 bubbles
The efficient staff namely, Liaw May Choo, Angie, Judy, Jerio and Lemmie, very accommodating to our needs with warm smiles. We highlighted some defects in the room and it was rectified promptly. Triple thumbs up to all of them!.
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Review collected in partnership with this hotel
Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: So far so good.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LiawMayChoo, Manager at Citadines Uplands Kuching
Responded 31 Jan 2020
Dear Isaac Samuel, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
crawford92 wrote a review Feb 2020
Bintulu, Malaysia
5.0 of 5 bubbles
The staff is helpful. All rooms are comfortable (service apartment). The hot shower is a single use (you cannot use hot shower in another bathroom when another one is being used), but it is okay, everything else is good and satisfactory enough.
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Review collected in partnership with this hotel
Date of stay: January 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LiawMayChoo, Manager at Citadines Uplands Kuching
Responded 10 Feb 2020
Dear Crawford92, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sim H asked a question Mar 2022
Miri, Malaysia
Does the hotel got a restaurant ?
Daisy22doo asked a question Feb 2020
Nerja, Spain329 contributions172 helpful votes
Hello. Is the wifi good in the rooms?
Answer from Kai Qi
Singapore, Singapore4 contributions
WiFi is good, I've no issue with it
Alfred Tiong asked a question Oct 2019
Any smoking room ?
Answer from cynthia t
1 contribution
No. All non smoking rooms
emmilda mariko wrote a tip May 2022
Kuala Lumpur, Malaysia39 contributions32 helpful votes
4.0 of 5 bubbles
"walking distance to the opposite shopping mall to get your food and groceries"
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MZB wrote a tip Mar 2020
3 contributions
3.0 of 5 bubbles
"Good for business travelers due to easy accessibility"
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isaacsamuel wrote a tip Jan 2020
1 contribution
5.0 of 5 bubbles
"So far so good."
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zimyzan wrote a tip Dec 2019
Kuala Lumpur, Malaysia14 contributions24 helpful votes
4.0 of 5 bubbles
"Great hotel if you want to be close to the city but not smack in the chaos of the city. (Not walking distance to attractions though)."
Read full review
Adeline C wrote a tip Dec 2019
Johor Bahru, Malaysia4 contributions
3.0 of 5 bubbles
"Can hear the noisy road. Bring ear plugs."
Read full review
Not the right property for you?
There are more places to choose from in the Kuching area.
PRICE RANGE
RM 248 - RM 267 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSarawakKuching
NUMBER OF ROOMS
215
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CITADINES UPLANDS KUCHING (R̶M̶ ̶2̶5̶2̶) RM 215: UPDATED 2024 Hotel Reviews, Price Comparison and 593 Photos - Tripadvisor

Frequently Asked Questions about Citadines Uplands Kuching
Which popular attractions are close to Citadines Uplands Kuching?
Nearby attractions include The Spring Shopping Mall (0.3 km), Left And Right Artisan Handcraft (1.0 km), and Tags Retro Bistro (0.4 km).
What are some of the property amenities at Citadines Uplands Kuching?
Some of the more popular amenities offered include free wifi, a pool, and a fitness centre.
Which room amenities are available at Citadines Uplands Kuching?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Citadines Uplands Kuching?
Guests can enjoy breakfast during their stay.
Is parking available at Citadines Uplands Kuching?
Yes, free parking is available to guests.
What are some restaurants close to Citadines Uplands Kuching?
Conveniently located restaurants include Lagenda Hill's Seafood Restaurant, The.Dyak, and Keeper's Ground.
Are there opportunities to exercise at Citadines Uplands Kuching?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Citadines Uplands Kuching have airport transportation?
Yes, Citadines Uplands Kuching offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Citadines Uplands Kuching?
Yes, dry cleaning and laundry service are offered to guests.
Does Citadines Uplands Kuching offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Citadines Uplands Kuching?
The staff speaks multiple languages, including English and Malay.
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