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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
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Updated 02/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Citadines Uplands Kuching
Updated 02/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 93 hotels in Kuching
Location
Cleanliness
Service
Value
Set in the culturally rich city of Kuching, CitadinesUplands is located in the prime location of Jalan SimpangTiga, a hub for education and local federal governmentadministration offices. Across is The Spring ShoppingCentre, one of the largest shopping malls in EastMalaysia, and this strategic location provides a quick10-minute drive to the Samajaya Free Industrial Zone.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Breakfast available
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Car hire
Meeting rooms
24-hour security
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Dining area
Housekeeping
Safe
Telephone
Kitchenette
Microwave
Flatscreen TV
Iron
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English, Malay
Location
Full view
38Car recommended
Grade: 38 out of 100
25Restaurantswithin 1 km
2Attractionswithin 1 km
Contact
No 55 Jalan Spg, Kuching 93300 Malaysia
Getting there
Car HireSee all Kuching car hire
608Reviews23Q+A100Room tips
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We booked here because we were visiting Kuching just as Malaysia was emerging from COVID and few hotels had yet resumed their service. The hotel is very convenient to the hotel and to the huge shopping mall across the street but the location is no ideal for the general tourist attractions of Kuching. And, while we did walk from the hotel to the downtown, riverfront area, there is no safe and continuous sidewalk so we ended up taking taxis more often. The room was pretty large and while somewhat basic, it had everything we needed. The water pressure was great as was the hot water and A/C. The pool was a nice amenity after long hot days in the sun too. Had there been more options in the riverfront area, we would have preferred to go there to find a room.
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Date of stay: May 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Citadines Uplands, Owner at Citadines Uplands Kuching
Responded 6 Jun 2022
Dear JSTrip_77, thank you for taking the time to provide us with your feedback and we are glad you enjoyed your stay. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
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we booked 2 bedroom apartment. nothing extravaganza about this hotel but i received a warm welcome and attentive services and assistance from the whole team. being a former hotelier so i kinda know the trick and tips. -the coway dispenser located infront of our room so no problem. - breakfast was so-so, they delivered to our room with different menu everyday - i used their laundry DiY facilities. very helpful and easy to use -swimming pool, open from morning till 10pm! a bonus here esoecially for the kids - hsekeeping services : attentived overall: would recommend to others especially for family room
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: walking distance to the opposite shopping mall to get your food and groceries
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Citadines Uplands, Owner at Citadines Uplands Kuching
Responded 30 May 2022
Dear Emmild4, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager
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location wise 4/5 - near airport and right opposite a mall but don’t expect anything else more service 3/5 - check in was OK, no guidance whatsoever and expect the guest to miraculously know how to get to the room. Checkout was much better and front desk was a lot more friendlier and helpful breakfast 0/5 - pathetic! Don’t even bother getting a room with a bfast package, it was absolutely horrendous. Price 2/5 - overpriced considering all the above and for a fraction more you can stay in Hilton ie much nearer to sites to visit cleanliness 3/5 - was OK but in dire need of maintenance, curtains are mouldy, room full of cigarette smell All in all I have no idea why the hotel is rated higher than other better hotels around.
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from May Choo, Marketing at Citadines Uplands Kuching
Responded 7 Feb 2022
Dear Mr Bryan, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication. Warm Regards, Liaw May Choo - Residence Manager
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I had a great time staying at Citadines Uplands Kuching. I will definitely Citadines for my next trip to Kuching soon. Thank you for your professional service, friendly and the room are so comfy and clean.
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Review collected in partnership with this hotel
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from May Choo, Marketing at Citadines Uplands Kuching
Responded 15 Feb 2021
Dear ShaneLivv, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
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Please update you room preparation checklist..as found WiFi not function..previous rubbish remain in room. Breakfast served so simple & look so cost saving. Pool time slot full not able to use on 1st & 2nd day stay..an upset news for the kids.
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Review collected in partnership with this hotel
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from May Choo, Marketing at Citadines Uplands Kuching
Responded 28 Dec 2020
Dear thefazlancraftmaster, thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication. Warm Regards, Liaw May Choo - Residence Manager
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Citadines is lgood location place to stay in which lots of nice facilities being around. No matter what, i hope the management will continue to provide affordble price with good service in the future.
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Review collected in partnership with this hotel
Date of stay: November 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from May Choo, Marketing at Citadines Uplands Kuching
Responded 28 Dec 2020
Dear snrushila3, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
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I love everything and will repeat again soon! So sad we cant use pool for the kids as Kch was label as red zone. Surely will come again with my family. I have a grear stay here and overall is just nice and the price is cheap!
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Review collected in partnership with this hotel
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from May Choo, Marketing at Citadines Uplands Kuching
Responded 28 Dec 2020
Dear Farahjasenu, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
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Kids love staying at Citadines Uplands Kuching. Its in the centre of town. Next to The Spring Mall. Unfortunately, swimming pool was close due to Kuching Red Zone of Covid-10. We surely come back again once Kuching is in Green Zone.
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Review collected in partnership with this hotel
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from May Choo, Marketing at Citadines Uplands Kuching
Responded 8 Nov 2020
Dear Anneanyau, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager
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Good Location and very satisfying...... The place also near the Mall make easy for those who like shopping. It also clean and comfortable. Beside that we can cook if we doesn't want to eat outside.... Very recommend to stay here....
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Review collected in partnership with this hotel
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from May Choo, Marketing at Citadines Uplands Kuching
Responded 20 Oct 2020
Dear Afiesya, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager
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Friendly staff, strategic location, clean and cozy room. Basic amenities such as iron and toothbrush are provided. They are definitely my lifesaver. Citadines is always my first choice place of stay when I am on official duty in Kuching. Overall, I am satisfied.
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Review collected in partnership with this hotel
Date of stay: September 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from May Choo, Marketing at Citadines Uplands Kuching
Responded 20 Oct 2020
Dear Ameiliam8337, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager
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PRICE RANGE
US$45 - US$56 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSarawakKuching
NUMBER OF ROOMS
215
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Claim Your Listing Frequently Asked Questions about Citadines Uplands Kuching
Which popular attractions are close to Citadines Uplands Kuching?
Nearby attractions include The Spring Shopping Mall (0.3 km), Left And Right Artisan Handcraft (1.0 km), and Tags Retro Bistro (0.4 km).
What are some of the property amenities at Citadines Uplands Kuching?
Some of the more popular amenities offered include free wifi, a pool, and a fitness centre.
Which room amenities are available at Citadines Uplands Kuching?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Citadines Uplands Kuching?
Guests can enjoy breakfast during their stay.
Is parking available at Citadines Uplands Kuching?
Yes, free parking is available to guests.
What are some restaurants close to Citadines Uplands Kuching?
Conveniently located restaurants include The.Dyak, Keeper's Ground, and Basaga.
Are there opportunities to exercise at Citadines Uplands Kuching?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Citadines Uplands Kuching have airport transportation?
Yes, Citadines Uplands Kuching offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Citadines Uplands Kuching?
Yes, dry cleaning and laundry service are offered to guests.
Does Citadines Uplands Kuching offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Citadines Uplands Kuching?
The staff speaks multiple languages, including English and Malay.