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About
#7 of 98 hotels in Kuching
Location
Cleanliness
Service
Value
Set in the culturally rich city of Kuching, CitadinesUplands is located in the prime location of Jalan SimpangTiga, a hub for education and local federal governmentadministration offices. Across is The Spring ShoppingCentre, one of the largest shopping malls in EastMalaysia, and this strategic location provides a quick10-minute drive to the Samajaya Free Industrial Zone.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Breakfast available
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Car hire
Meeting rooms
24-hour security
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Dining area
Housekeeping
Safe
Telephone
Kitchenette
Microwave
Flatscreen TV
Iron
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English, Malay
Location
55Somewhat walkable
Grade: 55 out of 100
23Restaurantswithin 1 km
2Attractionswithin 1 km
No 55 Jalan Spg, Kuching 93300 Malaysia
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618Reviews23Q+A100Room tips
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We have stayed in a variety of Ascott properties - especially around Asia - so can say this with confidence. This Apart-Hotel is certainly not one of the finest Citadines and is well past its glory days. The whole place feels dated and old. Everything from the room to the common areas and facilities is in desperate need of refurbishment. But given the price we paid, this place was a steal and not bad for a short-term residence. LOCATION: A bit remote from all key points of interest but an easy taxi ride away. DINE + DRINK: Didnt have the option to try out the Breakfast. The property doesn't have any bar or restaurant on site per se, and the breakfast is served in a makeshift hall. ROOM: We stayed in a one-bedroom apartment, so this review is based on that; SIZE: Reasonably spacious Living room with a TV and Dining table. The kitchen is decently stocked but doesn't have an OVEN.; VIEW: Sweet view of the Cityscape from nice big windows in both Living room and bedroom that make the apartment look and feel bright and lit; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting us to sleep; BATHROOM: Stand-in shower; TOILETRIES: decent quality toiletries FACILITIES: Compact Gym with a good range of weights and Cardio machines. The outdoor Swimming pool is lovely and great for an Aqua workout or chilling. SERVICE: Friendly staff that took care of all our needs with a smile. HOW WIRED YOU WILL BE: Free Wi-Fi that works well all over the property, and the speed is good! Medium Plasma TV dishing out a wide variety of channels spanning sports, news, music, movies, and entertainment in multiple languages available in the Living area and a much smaller TV in the bedroom. …
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from May Choo Liaw, General Manager at Citadines Uplands Kuching
Responded 6 days ago
Dear Traveltalesofales , it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
We are a family with 3 young kids. The 2 bedroom apartment was up to our expectations. Clean, big comfortable beds, kitchen well equipped, and had 2 bathrooms, 2 TVs, dining table. Bathrooms were big and nice. The only setback was the stairs in front of the main door. You have to carry all yr bags up the stairs ( no bell boy) to the lift. Then you take the lift and yr bags to the lobby at 2nd Floor. After checking in, take all yr luggage back to the lift to yr room. Otherwise everything is ok.
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from May Choo Liaw, General Manager at Citadines Uplands Kuching
Responded 9 Jun 2023
Dear Madamtobib, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I flew from Singapore to visit my family in kuching and decided to stay in Citadines hotel booked thru Agoda. The hotel also new to airport and easy for me to fly back to singapore the next day. I booked king studio but turned out the afiq front desk give me twin beds room. He was not welcome at all. Maybe he think i have no money or what so I don’t know. The check in process was really unwelcome. I’m not used to the hospitality because most of the hotels I’ve visited was really welcome and warm. The room has weird smells from the bed pillows & sofa pillows. The bathroom wall full of black dirt. I hope housekeeping will do deep cleaning for room 1007. Car park payment not friendly. I waited from 20 mins to see anyone in the validate parking but there is no one. I need to go back to level 2 to ask about how to go out because theres no people to validate my parking ticket. To me, I don’t mind with the building conditions because to me the most important thing is the people that work in the hotel. They will make it different. I won’t come back to this hotel anymore. Can try another hotel that come with the same price.…
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from May Choo Liaw, General Manager at Citadines Uplands Kuching
Responded 1 week ago
Dear Yoooo02, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Rest assure that we value your feedback and your feedback has been utilized to improve our service and communication. Thank you with warmest regards, Liaw May Choo - Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great service from the reception the curly hair kid was very helpful and polite. He gave me a room with a very nice view upon my request. The breakfast was not worth it someday I received it and someday I don’t.
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Date of stay: May 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from May Choo Liaw, General Manager at Citadines Uplands Kuching
Responded 20 May 2023
Dear Sharifahbatrisyiautw, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I just got back for a stay at Citadines Penang, which to me was near perfection for the price paid. I expected the same from ASR Citadines Uplands Kuching - unfortunately was NOT the same standards, it was vast different standards and greatly disappointing to say the least. I changed rooms twice in 4days and yet.. cleanliness was sub-standards. Shower stall, shower head and bidet was filled w grime and mildew. Lavatory was dirty (again to keep it simple!) sheets were stained with hair strands, duvet and pillows thread bare and worn, room was musty, kitchenette was rusted moldy and dirty. Wardrobe was stained and had a pungent smell. Only thing new was the hairdryer! I spent the better half of my stay wiping the place down w sanitising wipes and generally kept the “cleaned” places. Staff was friendly but not helpful at all. To me this isn’t a business travellers class hotel. I urge the management to spend time (and money) to look into the basics… the cleanliness of the room! Disappointing disappointing Disappointing!…
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from May Choo Liaw, General Manager at Citadines Uplands Kuching
Responded 20 Feb 2023
Dear Nesaar, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Rest assure that we value your feedback and your feedback has been utilized to improve our service and communication. Thank you with warmest regards, Liaw May Choo - Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have booked for my stay. I have tried to contact the receptionist to ask for a room with washing machine facilities in it. But the reception told me, if I can't get a room that has a washing machine in it. So, I can contact who can help me to get a room with washing machine facilities.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from May Choo Liaw, General Manager at Citadines Uplands Kuching
Responded 9 Jan 2023
Dear Chun Hiong, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Thank you once again and with warm regards, Liaw May Choo - Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room rate for stay is not cheap refer the brande name of the group. But suprisingly the maintainece of the room facilities is very bad. The room is with stingy smell and lots of ceiling and wall is mouldy especially shower room area. The sofa and fridge never clean and all waste and dust is stick at the furniture. The bed which i slept really bad of stingy urine smell. Im can't sleep for the whole night because of the smell from the bed. Im definitely will not back again Here just want to share to others who consider to stay at here with expectation charged by expensive stay rate. And my room is facing to main road with can heard the noisy engine sound during mid night.
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Date of stay: November 2022Trip type: Travelled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from May Choo Liaw, General Manager at Citadines Uplands Kuching
Responded 9 Jan 2023
Dear Ms Adelince C, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Thank you once again and with warm regards, Liaw May Choo - Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Check in was a breeze at the Reception on 2nd floor at Citadines Uplands Kuching. Room 306 is a home away from home service apartment fully equipped with kitchen cooking equipments & utensils . It has a big balcony with city view, a king size bed but the pillow smells like stale shred, and the music could be heard through the thin glazing of the sliding door to the balcony makes my sleep very uncomfortable. Breakfast boxes served to my room is not to my liking, i prefer to have hot breakfast menu in a Hotel Coffee House. Location is good surrounded by shopping mall and eateries within walking distance.
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Date of stay: September 2022Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from May Choo Liaw, General Manager at Citadines Uplands Kuching
Responded 19 Oct 2022
Dear WorldGlutton, thank you for taking your time to write this review. We have noted your feedback and will work on further improvements. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JSTrip_77 wrote a review May 2022
Sarajevo, Bosnia and Herzegovina1274 contributions702 helpful votes
We booked here because we were visiting Kuching just as Malaysia was emerging from COVID and few hotels had yet resumed their service. The hotel is very convenient to the hotel and to the huge shopping mall across the street but the location is no ideal for the general tourist attractions of Kuching. And, while we did walk from the hotel to the downtown, riverfront area, there is no safe and continuous sidewalk so we ended up taking taxis more often. The room was pretty large and while somewhat basic, it had everything we needed. The water pressure was great as was the hot water and A/C. The pool was a nice amenity after long hot days in the sun too. Had there been more options in the riverfront area, we would have preferred to go there to find a room.
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Date of stay: May 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Citadines Uplands, Owner at Citadines Uplands Kuching
Responded 6 Jun 2022
Dear JSTrip_77, thank you for taking the time to provide us with your feedback and we are glad you enjoyed your stay. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
we booked 2 bedroom apartment. nothing extravaganza about this hotel but i received a warm welcome and attentive services and assistance from the whole team. being a former hotelier so i kinda know the trick and tips. -the coway dispenser located infront of our room so no problem. - breakfast was so-so, they delivered to our room with different menu everyday - i used their laundry DiY facilities. very helpful and easy to use -swimming pool, open from morning till 10pm! a bonus here esoecially for the kids - hsekeeping services : attentived overall: would recommend to others especially for family room
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: walking distance to the opposite shopping mall to get your food and groceries
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Citadines Uplands, Owner at Citadines Uplands Kuching
Responded 30 May 2022
Dear Emmild4, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$53 - US$85 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSarawakKuching
NUMBER OF ROOMS
215
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Claim Your ListingCITADINES UPLANDS KUCHING (R̶M̶ ̶2̶5̶3̶) RM 201: UPDATED 2023 Hotel Reviews, Price Comparison and 584 Photos - Tripadvisor
Frequently Asked Questions about Citadines Uplands Kuching
Which popular attractions are close to Citadines Uplands Kuching?
Nearby attractions include The Spring Shopping Mall (0.3 km), Left And Right Artisan Handcraft (1.0 km), and Tags Retro Bistro (0.4 km).
What are some of the property amenities at Citadines Uplands Kuching?
Some of the more popular amenities offered include free wifi, a pool, and a fitness centre.
Which room amenities are available at Citadines Uplands Kuching?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Citadines Uplands Kuching?
Guests can enjoy breakfast during their stay.
Is parking available at Citadines Uplands Kuching?
Yes, free parking is available to guests.
What are some restaurants close to Citadines Uplands Kuching?
Conveniently located restaurants include The.Dyak, Keeper's Ground, and Basaga.
Are there opportunities to exercise at Citadines Uplands Kuching?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Citadines Uplands Kuching have airport transportation?
Yes, Citadines Uplands Kuching offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Citadines Uplands Kuching?
Yes, dry cleaning and laundry service are offered to guests.
Does Citadines Uplands Kuching offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Citadines Uplands Kuching?
The staff speaks multiple languages, including English and Malay.