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Ariva Gateway Kuching

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250 Reviews from our TripAdvisor Community

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Showing 211: English reviews
Oxford, United Kingdom
Reviewed 1 January 2013

Booked 3 nights here over christmas for a treat. Checked out after 1 night. Seen the hotel on Bookings.com reduced from RM400 to RM150. The first room I went to was very old asked for another this one was okay. Only one machine worked in the gym, the steam room didn't work, no sun loungers by the pool, the internet...

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Helpful?
Thank Colin J
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching. We highly recommend all our guests to book rooms via Ariva corporate website www.stayariva.com to find the lowest rates and promotions for our Hotel at all times. We apologise for your unpleasant experience in our Hotel. Please be assured that...

Kuala Lumpur, Malaysia
Reviewed 30 November 2012

Stayed 3 nights in Nov in a 2 bedroom apt with my family. Overall it is comfortable with plenty space for the kids to move around. Breakfast provided is basic. Location wise is ok as the riverside and few shopping centres as well as Chinatown are within walking distance. We will come back again if a renovation is done.

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Thank LeeLW11
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for posting your review following your stay at Ariva Gateway Kuching. We appreciate your kind comment on our spacious rooms, and delighted to know that you have had a comfortable stay with us. Our Hotel situated on the prime location with many amenities nearby brings about great convenience to all our guests. Please be assured that...

Kota Kinabalu, Malaysia
Reviewed 19 November 2012 via mobile

We were stay here for 1 nite, 2 rooms apartment overall is clean and tidy, dryer and washing machine is provided but unfournately washing machine is spoiled. We could smell something when is sleeping , should be wet carpet smell. The front counter staff are polite and provide us a nice baby cot for us and guided us for nice...

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Helpful?
Thank baliholidayAUG10
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for posting your review following your stay at Ariva Gateway Kuching. We are delighted that you found our Hotel to be nice and affordable in Kuching city. Our apartments are clean and spacious and the location of our Hotel is excellent as we are nearby many places of attraction. We sincerely apologise for the odour and...

Reviewed 8 November 2012 via mobile

Arriva Gateway feels more like an apartment complex, you enter a building and go up to the 4th floor and the rooms from there up make up the hotel. The room was rather run down and smelled really damp. It was adequate but based on other reviews i was expecting something slightly better. I did manage to glimpse in another...

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Helpful?
Thank Theengelbert
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching. Ariva Gateway Kuching is located within Gateway Kuching which is a well-appointed twin tower complex integrating modern office and luxurious serviced residences, with the smallest room size at 30sqm for Superior room, 76-101sqm for 2 bedroom apartments. We appreciate for...

Kuching, Malaysia
Reviewed 5 November 2012 via mobile

Convenient place to stay because it is in the centre of town and close to some really good eating places. It's mid range in prices, pretty safe and clean; and near to major banks and shopping areas. Most people stay there while in Kuching for business. There're also service apartments for longer term stays. The lobby is on the 4th...

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1Thank Cynfulwords
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching. We appreciate your kind comments on finding our room rates to be of Value for Money and our locality is centrally located with all conveniences within reach. We place the interest of our guests first therefore we always maintain tight...

Sibu, Malaysia
Reviewed 31 October 2012

Me and my friends got welcomed by the unfriendly front-liner but we managed to check-in after all the sighed we heard. Overall it is very nice and comfy apartment to stay. Great location, spacious and comfortable. It would be perfect if there's a water hose near the toilet.

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Helpful?
Thank myLauRaz
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching. We apologise for your unpleasant experience at our front desk, your feedback is important to us. We have dealt with this matter and we assure this will not happen again. All our guests are warmly welcome by us at all...

Kuala Lumpur, Malaysia
Reviewed 30 October 2012

I stayed here with my family and booked two bedroom apartment for 2 night. The bedroom was furnished with king size and queen size bed. The room was spacious and fully equip kitchenette. We can cooked and that save us from going outside. However, a popular seafood centre was just adjacent to the hotel, and that was a plus point....

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1Thank PhillDeGreat
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching. We are delighted to know that you feel at home while staying with us and making full use of our spacious kitchenette which saved you the trouble from going out to have meals. Ariva Gateway Kuching is located at an...

Newcastle
Reviewed 9 October 2012

Stayed for 5 nights at Ariva Gateway Kuching in late September after we stayed there a few years ago when it Was Somerset managed. Overall experience was still good, however it was slightly lower than last time. Good Points - Location, Access to Top Spot eatery, large spacious rooms, Clean, Upgrade to Premier Room, Excellent value for money. Bad Points...

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4Thank PeterD8
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching. We are delighted to hear that you are a returning guest, thank you for your continuous support. We are glad that you found our rooms to be clean, spacious and Value for Money. It is our top priority to keep...

Perth, Australia
Reviewed 1 October 2012

We were very happy staying at Ariva. Two bed apartment was great. Washing machine and dryer.Was very clean.Location good. Only disappointment was that there is no tourist information at all at the hotel. Would make a big difference if they had some info from the tour companies. Pool area good, breakfast O.K.

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1Thank Fran597
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

AGK reply; Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We appreciate your kind comments. And we are delighted to know our staff and facilities have met your expectations. It was indeed our pleasure serving you. Meanwhile, all tourist information can be obtained via our Guest Service...

Australia
Reviewed 24 September 2012

After 7 weeks staying in budget hotels it was great to stay in a place with room to stretch out & relax. Our serviced apartment had 2 bedrooms (1 queen & 2 twin) a bathroom with a great shower & washing machine & clothes dryer (after 3 days in the jungle we really needed this) a living area with lounges,...

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1Thank Sunaks
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

AGK reply; Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching. We appreciate all your kind feedback about our Hotel and found our rates to be very Value for Money. We are delighted that you enjoyed the spacious room during your stay with us. All our rooms are fully-equipped...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Ariva Gateway Kuching is nestled in the heart of Sarawak's Golden Triangle. It is a well appointed twin tower complex integrating modern offices and serviced residences from hotel rooms to well equipped apartments within the Central Business District. It is centrally located within a myriad of major shops, international restaurants and entertainment centre. ... more   less 

Additional Information about Ariva Gateway Kuching

Address: No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
Region: Malaysia > Sarawak > Kuching
Price Range: RM137 - RM235 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ariva Gateway Kuching 4*
Number of rooms: 68
Reservation Options:
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Also Known As:
Ariva Gateway Kuching Hotel Kuching
Somerset Gateway Kuching
Somerset Gateway Hotel Kuching
Ariva Gateway Kuching Sarawak
Hotel Style:
#8 Luxury Hotel in Kuching
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Questions & Answers

Here's what travellers have asked, with answers from Ariva Gateway Kuching staff and other travellers.
6 questions
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Questions? Get answers from Ariva Gateway Kuching staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are larger and quieter. Opt for the back facing ooms. Rooms facing front subject to lots of noise in the weekends.”
 of 5 bubbles sunithau, 22 Jan 2017 | Read review
“Our room looked out to a building site but that was quite fascinating”
 of 5 bubbles 407grahamm, 15 Nov 2016 | Read review
“Kindly ask reception”
 of 5 bubbles Soulart007, 2 Oct 2016 | Read review
“Room #605 for 'newest' 2 bedroom apartment.”
  • Old bathroom. Picture makes it look better.
  • Old washing machine and dryer condition (not working) in room #601
 of 5 bubbles sx149, 1 May 2016 | Read review
“choose top floor facing river.”
 of 5 bubbles goshocky, 4 Apr 2016 | Read review
5 of 5