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Imperial Hotel Kuching

242 reviews
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Traveller (168)
Room & Suite (229)
Dining (29)
Overview
  • Excellent25%
  • Very good57%
  • Average14%
  • Poor3%
  • Terrible1%
Travellers talk about
“boulevard mall”(11 reviews)
“comfortable stay”(12 reviews)
“near airport”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (242)Write a Review
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Traveller rating
55
118
30
8
3
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Time of year
LanguageEnglish
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55
118
30
8
3
Show reviews that mention
All reviewsboulevard mallcomfortable staynear airportbasement parkingin room dininglobby loungesafety boxbusiness hotelcheck in processhotel is locatedbusiness tripbell boyswimming poolhotel facilitiesfree wifikey cardbig room
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1 - 5 of 214 reviews
Reviewed 4 weeks ago via mobile

We only stayed here for three nights checking in late on Christmas Eve and checking out at 5am on the last day. This review is for the hotel in general and the deluxe room. Pros - location close to airport. Less than 10 minutes and...More

Thank crunchypblover
Reviewed 4 weeks ago

Well done, Suzi & Easther (Front Desk) & Sofia (Housekeeping)!! Upon arrival around 15:00, Suzi told me changes were made to my bookings, huge mistake by Room Reservation! Although it's already her clock off time, she was exceptionally attentive in checking my bookings & helpful...More

Thank sp3ak_christ
Reviewed 4 weeks ago via mobile

Firstly, the location was good, about 10 mins drive from the airport. The room size was great for a double room. However the bathtub was dirty, unable to use it. Service was a little dissapointed for a four star hotel. The check in was slow,...More

Thank yijourney
Response from Edmund T K L, Manager at Imperial Hotel KuchingResponded 1 week ago

Dear yijourney, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. Apologize for the short coming during your stay with us, we have taken note on your comments and have shared with team members. Will improve on...More

Reviewed 9 January 2018 via mobile

It is comfortable to stay here, the decoration of room, carpet and lighting spot make feel comfort. Plan to stay for couple days, unfortunately will have to move to downtown area since a little bit far from there, taken about 15 minutes to Waterfront. Conjunction...More

Thank celestine p
Response from Edmund T K L, Manager at Imperial Hotel KuchingResponded 2 weeks ago

Dear celestine p, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. We are excited and humbled that you commented us deserving for ‘Best Cleanliness’ award. We have taken note on your other comment, it is through...More

Reviewed 1 January 2018 via mobile

Stayed one night on new year eve. Rooms good, all working accordingly except for safebox which is locked. Called receptionist asked them to unlock it as my wife wants to use it, but no one come though until we're checking out... breakfast was good, have...More

Thank zack d
Response from Edmund T K L, Manager at Imperial Hotel KuchingResponded 2 weeks ago

Dear zack d, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. It is a delight to know generally we have met with your expectation, have shared your comment over the locked safe with our Housekeeping and...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Room Service
Free Parking
Restaurant
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$44 - US$78 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Kuching
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$44 - US$78 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Kuching
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (168)
Room & Suite (229)
Dining (29)
Pool & Beach (22)
Amenities (55)
Family and Play Areas (1)
Questions & Answers
Ask a question
redfeathered
5 April 2017|
AnswerShow all 2 answers
Response from c_ronal7 | Reviewed this property |
Honestly, I don't know about bus services. It's not that far to the city. Suggest you use Uber. Wish I can be of more help.
1
Vote
Denniswon
11 February 2017|
AnswerShow all 6 answers
Response from Ng_Kai_Chong | Reviewed this property |
They have Uber but not that popular, as such you may not have as much cars there as in other cities. The cabs at the airport normally give out their name cards and mobile phone number, you should also get their numbers as... More
1
Vote
Naomi T
31 January 2017|
AnswerShow all 3 answers
Response from Baharuddin A | Reviewed this property |
Well..i think you should call the hotel reception directly
0
Votes
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Room Tips
"Deluxe Room offers better view than Superior Room; both have same benefits"
Read review
"Ask for rooms facing the main road for the beautiful sunsets."
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"Bring your toiletries, washing powder etd if you stay at their apartments..."
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"High floor recommended"
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