Imperial Hotel Kuching
Jalan Datuk Tawi Sli, Kuching 93250 Malaysia
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About
#9 of 95 hotels in Kuching
Location
Cleanliness
Service
Value
Imperial Hotel Kuching, the latest addition to the fast expanding Imperial Group of Hotels is an upcoming 4-stars business class hotel, strategically located in the heart of Kuching, just 5-minutes' drive from the Kuching International Airport and 10-minutes to the city's central business district. It sits on top of the Boulevard Shopping Mall and adjoins the Imperial Suites. The hotel features 339 well-appointed guestrooms & suites, including 2 Executive floors, all carefully designed with practicality and comfort in mind. Each guestroom is tastefully furnished and complete with complimentary in-room Wi-fi and wired internet access point. The hotel offers extensive conference & meeting facilities covering a total floor area of 5,856 sqm. It features a magnificent pillar-less Grand Ballroom measuring 1,517 sqm with 10 metres high ceiling which can accommodate up to 1,500 persons for a sit-down banquet and another semi-circular Ballroom with a capacity of 600 persons for banquet style reception. Besides that, there are 9 multi-functional meeting rooms of various sizes and shapes to cater for seminars, meetings, workshops, etc. The spacious pre-function foyer areas, VIP lounge and covered outdoor garden terrace provide added practicality and versatility for event organizers.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids pool
Highchairs available
Taxi service
Wifi
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Steam room
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
Sun deck
Sun loungers / beach chairs
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Electric kettle
Cable / satellite TV
Bidet
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Chinese, Malay
Location
42Car recommended
Grade: 42 out of 100
590Restaurantswithin 10 km
89Attractionswithin 10 km
Contact
Jalan Datuk Tawi Sli, Kuching 93250 Malaysia
Getting there
Car HireSee all Kuching car hire
304Reviews13Q+A53Room tips
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Overall i had an enjoyable stay at the Imperial Hotel but few things which i would highlight here.Being a hotelier myself during my stay i found that there was no greetings or smiling from the staff.Except the housekeeeping guys who i think did an excellent job.To me those at the front line staff their performance has much left be desired.
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Stay 4 nights 3 rooms 6 of us. First night was ok but have a surprise on 2nd night around 12+am, my room door was being open and slammed loudly.(luckily did hooked on door chain) only went to sleep in the morning was traumatize after the sudden shocked. Went to front desk on day3 and just a simple apologize and was told one of their staff took other guests to the wrong room. Question- Shouldn't staff USE guest key card to show their room? instead using universe key card? Was a package stay so can't do any chances. Anyway was the First & Last for this hotel.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 3 weeks ago
Dear Chantel Siew, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. Sorry for the unpleasant incident that you had experienced, the mistake have been noted and investigated by the management, relevant staff has been dealt with accordingly. We have to follow current set of SOPs, thank you for bringing it up to our attention, training and re-training will be consistently given to ensure we adhere to our SOPs. Meanwhile, we hope the incident will not deter you from patronising with us again in the near future, thanks Kind regards, Imperial Hotel Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good value. Breakfast is excellent. Many facilities and rooms are good too. Service is variable. The restaurant staff are good; the reception staff are occasionally cold. Not very flexible with requests
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 26 Jan 2023
Dear 952shivajid, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. We are delighted to know overall you have enjoyed your stay and find us value for money. Meanwhile we thank you for feedback on service deliveries, have shared with team members. Rest assured that we will always look for way to improve our products and services to best serve guests like yourself. We look forward to welcome you again in the near future. Thank you. Kind regards, Imperial Hotel Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This luxury hotel provides very good accommodation with marvellous services and facilities. Attending a convention in this hotel is convenient as most of the meeting rooms are on a same floor. Shopping mall is just a few steps away making it easy and relax. Good value!
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 15 Oct 2022
Dear petersjsim, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. We are delighted to know overall you have enjoyed your stay and find us value for money. Thank you for finding the venue suitable for hosting convention with the many break-out rooms for use, as well as the conveniences provided with the adjoining Boulevard Shopping Mall. Looking forward to welcome you again in the near future. Thank you. Kind regards, Imperial Hotel Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Strategically located . Hotel linked to Boulevard supermarket and departmental store where you can get almost everything there. Room clean and spacious.Many varieties of foods for breakfast. Easy to book grab car at the hotel . Take grab to waterfront cost RM $11. Opposite the hotel there are two Food courts and a supermarket. Thers is a famous Indian restaurant called Bombay Spices offering good Indian food .
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Date of stay: October 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 15 Oct 2022
Dear TonyLau1952, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. We are delighted to know our hotel products and services offered are to your expectation, and thank you for your positive feedback on the proximity of Boulevard Shopping Mall, food courts that can provide guests’ conveniences. Looking forward to welcome you again in the near future. Thank you. Kind regards, Imperial Hotel Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall a decent hotel room but nothing spectacular. The nearby mall is convenient as you can buy hygiene products and medicine at the pharmacy, emergency clothes and bags at the boulevard mall and some fast food option (not many but sufficient if you need a meal). After my first night, it was quite clear the cleaner did not thoroughly clean as there were still stain in the bathtub, small sediments in the sink and the towels on the floor weren't replace (which according to the card in the toilet - towels on the floor will be cleaned and replaced). That being said, the second and third night, the cleanliness was much more acceptable so I will just say its a fluke/human error rather the hotel standard. Spent 3 nights there and breakfast spread is the same for all three days. Not bad but also not good. If you know of a good breakfast place in the area, I will suggest skip the breakfast…
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Date of stay: August 2022Trip type: Travelled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 29 Sep 2022
Dear 773greeng, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. We are delighted to know overall you have enjoyed your stay, at the meantime, we have shared our shortfall with Housekeeping Department for instilling consistent SOPs. Rest assured that we are always looking for ways to improve our products and service deliveries. Looking forward to welcome you again in the near future. Thank you. Kind regards, Imperial Hotel Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is connected with Boulevard mall which is very convenient if you want to shop for groceries or find something to eat. The mall is less crowded even during weekend but still acceptable. The hotel room is very clean and comfortable. For the overall, with the price paid, it is worth to stay here.
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Date of stay: June 2022Trip type: Travelled with friends
Room Tip: Breakfast is good, give it a try and be sure you have it includes in your room booking to save...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 14 Jul 2022
Dear Jimmy Poh, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. We are delighted to know you have enjoyed your stay, with all conveniences offered by Boulevard Shopping Mall adjacently connected to us. Equally happy to note Imperial Hotel Kuching is value for money for your stay experiences. Looking forward to welcome you and your family again in the near future. Thank you. Kind regards, Imperial Hotel Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The wireless connection not so good. Sometimes the wifi lost the signal. The Bathroom is clean but can see the flies all around. Breakfast was so good even the same menu everyday for main dish. The hotel is connected to the mall and far from the town.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 14 Jul 2022
Dear Syahrin, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. We have taken note on the few concerned raised, usage of WiFi overall is pending on best-effort deliveries for all guests. We thank you for your other positive comments. Imperial Hotel Kuching is a mere 10 minutes’ drive to city centre and 5 minutes’ away from Kuching International Airport. Looking forward to welcome you again in the near future. Thank you. Kind regards, Imperial Hotel Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Make last min booking for short getaway with my daughter & it didnt dissapoint me at all! Spacious seluxe room with bathtub at a higher floor as per requested; my daughter is thrilled to spend the night here! Lotsa choices for bfast & in room dining - The sirloin steak was quiet good 👍 tq. Will surely come back to spend our weekend there in the near future ☺️
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Date of stay: January 2022Trip type: Travelled with family
Room Tip: Higher floor absouktely got the nice view. Do try their in room dining menu - the price almost...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 4 Jan 2022
Dear Ain, Happy New Year 2022! Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. We are delighted to know your family enjoyed the stay with us, we are certainly encourage to read about your positive comments on our facilities and services provided. Will definitely look forward to welcome you and your family again in the near future. Thank you. Kind regards, Imperial Hotel Kuching.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I stay here for business purpose, and first impression is the room have spacious room not really big but not small! Affordable and reasonable. I am not satisfy with wifi performance, as not really stable and sometime bandwidth will drop drastically. However, I'd like to give credit to IT manager, who really helpful to ensure I can connect my laptop to network using LAN cable. Tips for you: the LAN port in the room is not plug and play, you may need to request to operator and the IT Manager will set up your computer. I am not really comfortable with the noise from cooling tower, I still can hear the sound.
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Date of stay: October 2021Trip type: Travelled on business
Value
Location
Service
Room Tip: I prefer to choose the room not next to the cooling tower. I still can hear the noise from that...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 23 Nov 2021
Dear Jefri Ghozali, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. We are delighted to know overall you had enjoyed your stay with us and noticed that we had resolved your area of concern. Most importantly, you find our staff friendly which is key in our business success. We look forward to welcome you again in the near future. Thank you. Kind regards, Imperial Hotel Kuching.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$36 - US$44 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSarawakKuching
NUMBER OF ROOMS
339
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Frequently Asked Questions about Imperial Hotel Kuching
Which popular attractions are close to Imperial Hotel Kuching?
Nearby attractions include Boulevard Shopping Mall (0.1 km) and The Ricardo Executive Dance Club (0.7 km).
What are some of the property amenities at Imperial Hotel Kuching?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Imperial Hotel Kuching?
Top room amenities include air conditioning, a flat screen TV, and a bidet.
What food & drink options are available at Imperial Hotel Kuching?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Imperial Hotel Kuching?
Yes, free parking is available to guests.
What are some restaurants close to Imperial Hotel Kuching?
Conveniently located restaurants include Boulevard Restaurant, Korean Colors, and Mee Kolok Pak Salleh.
Are there opportunities to exercise at Imperial Hotel Kuching?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Imperial Hotel Kuching?
Yes, dry cleaning and laundry service are offered to guests.
Does Imperial Hotel Kuching offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Imperial Hotel Kuching?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Imperial Hotel Kuching?
Many travellers enjoy visiting Hong San Si Temple (5.6 km).