Imperial Hotel Kuching, the latest addition to the fast expanding Imperial Group of Hotels is an upcoming 4-stars business class hotel, strategically located in the heart of Kuching, just 5-minutes' drive from the Kuching International Airport and 10-minutes to the city's central business district. It sits on top of the Boulevard Shopping Mall and adjoins the Imperial Suites. The hotel features 339 well-appointed guestrooms & suites, including 2 Executive floors, all carefully designed with practicality and comfort in mind. Each guestroom is tastefully furnished and complete with complimentary in-room Wi-fi and wired internet access point. The hotel offers extensive conference & meeting facilities covering a total floor area of 5,856 sqm. It features a magnificent pillar-less Grand Ballroom measuring 1,517 sqm with 10 metres high ceiling which can accommodate up to 1,500 persons for a sit-down banquet and another semi-circular Ballroom with a capacity of 600 persons for banquet style reception. Besides that, there are 9 multi-functional meeting rooms of various sizes and shapes to cater for seminars, meetings, workshops, etc. The spacious pre-function foyer areas, VIP lounge and covered outdoor garden terrace provide added practicality and versatility for event organizers.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Modern
Languages Spoken
English, Chinese, Malay
Location
Penrissen Road, Kuching 93250 Malaysia
Imperial Hotel Kuching
309 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
The location is quite far from the busy center or city center, it takes 15-20 minutes to get to the tourist center in the waterfront area. There is a mall next to the hotel but the mall is no longer enthusiastic and quiet. Hotel prices are relatively cheap when compared to hotel prices in the waterfront area. The rooms are quite spacious, there are amenities available, lots of lighting, swimming pool, fitness center. The sauna and steam room are still under renovation (who knows how long). I stayed 3 nights in a deluxe room including breakfast, power room with city view. The mattress and pillows are soft and comfortable. The breakfast menu is varied but food refills are not very fast while there are quite a lot of guests. The taste of the food is quite good. Breakfast was until 10.30, but at 10 we were reminded that breakfast would soon be finished and we were invited to take food. The check-in process is quite complicated. I stayed 3 nights but was not given the convenience of early check-in. Even though on check out day I checked out early at 7 am. They are very strict with the check-in rule at 2 pm, there is no compensation at all. Even the receptionist is not very suitable for working in the hotel world (I forgot her name). This receptionist couldn't smile, his face was sour and unfriendly. Especially the female receptionist was the shortest of the receptionists on duty at that time, when I checked in on September 23 2023. Officers like this should not work at the front desk because they cannot work well serving guests. The bathroom is quite clean, the bathroom drainage is good so there is no stagnant water after you finish showering. Overall I recommend this hotel except for the receptionist who needs to be retrained. Or look for a more decent hotel in the waterfront area.
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Date of stay: September 2023Trip type: Travelled with friends
Room Tip:Pilih hotel lain untuk wisata, di kawasan waterfront. Resepsionisnya tidak ramah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room is spacious and clean. Location is a bit far from town and the mall attached to it has less than 50% occupancy rate. The bed is comfortable. I requested for a corner room but the added space cannot be utilised as there was a wooden platform about the size of 2mx2m and a wall in the middle of no where.
I would have rated it 4 stars had it not been for them pushing us to hurry during check out. We were 30 minutes over check out period, they called to remind us. Sent another person to check at the room and remind us to leave again within the time span of 5 minutes. We said we were leaving, they turned off the electricity while we were getting our stuff within 5 minutes.
I was going to leave Kuching and I wanted to make sure I had not leave anything behind and searching for my stuff in an unlit bathroom is not a pleasant experience.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 16 Nov 2024
Dear NurulNazihaM1, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. We are encouraged to read about your positive comments over our well maintained room that met with your expectations. We sincerely apologise for the not so pleasant check-out experience that you have encountered. For your information, every key card is default programmed to have a deactivation at 12.30pm on the check-out day. Should you require for a late check-out, please check with Front Office counter in advance and it is always pending on room availability. Look forward to welcome you again in the near future. Thank you. Kind regards, Imperial Hotel Kuching.
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I stayed here for a week, 4 days being the IRS Symposium and the rest re-familiarising myself with Kuching. My room on the 15th floor had a wonderful view towards the mountains and the night lights were beautiful (I didn't close the curtains). Showers were both fantastic pressure although temperature fluctuations were a little inconvenient. The bath was lovely after one particularly cold day in a training room when the air-conditioning was unable to be changed. Buffet breakfasts were a very good mix of traditional Malaysian, fruits, and Western options. Proximity to the Boulevard shopping mall was welcome, as otherwise the length of time to travel to the city proper would have been insurmountable during a lunch break (to buy a jacket to survive the training room!). Overall though, a very enjoyable stay, and perfect for the purpose.
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Date of stay: September 2023Trip type: Travelled on business
Room Tip:AirAsia travel is cheapest, and much more reliable than Grab to this location. A taxi is MYR 35 -...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Overall a decent hotel room but nothing spectacular. The nearby mall is convenient as you can buy hygiene products and medicine at the pharmacy, emergency clothes and bags at the boulevard mall and some fast food option (not many but sufficient if you need a meal).
After my first night, it was quite clear the cleaner did not thoroughly clean as there were still stain in the bathtub, small sediments in the sink and the towels on the floor weren't replace (which according to the card in the toilet - towels on the floor will be cleaned and replaced). That being said, the second and third night, the cleanliness was much more acceptable so I will just say its a fluke/human error rather the hotel standard.
Spent 3 nights there and breakfast spread is the same for all three days. Not bad but also not good. If you know of a good breakfast place in the area, I will suggest skip the breakfast
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Date of stay: August 2022
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 29 Sept 2022
Dear 773greeng, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. We are delighted to know overall you have enjoyed your stay, at the meantime, we have shared our shortfall with Housekeeping Department for instilling consistent SOPs. Rest assured that we are always looking for ways to improve our products and service deliveries. Looking forward to welcome you again in the near future. Thank you. Kind regards, Imperial Hotel Kuching
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I stay here for business purpose, and first impression is the room have spacious room not really big but not small! Affordable and reasonable. I am not satisfy with wifi performance, as not really stable and sometime bandwidth will drop drastically. However, I'd like to give credit to IT manager, who really helpful to ensure I can connect my laptop to network using LAN cable. Tips for you: the LAN port in the room is not plug and play, you may need to request to operator and the IT Manager will set up your computer. I am not really comfortable with the noise from cooling tower, I still can hear the sound.
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Date of stay: October 2021
Value
Location
Service
Trip type: Travelled on business
Room Tip:I prefer to choose the room not next to the cooling tower. I still can hear the noise from that...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 23 Nov 2021
Dear Jefri Ghozali, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. We are delighted to know overall you had enjoyed your stay with us and noticed that we had resolved your area of concern. Most importantly, you find our staff friendly which is key in our business success. We look forward to welcome you again in the near future. Thank you. Kind regards, Imperial Hotel Kuching.
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This luxury hotel provides very good accommodation with marvellous services and facilities. Attending a convention in this hotel is convenient as most of the meeting rooms are on a same floor. Shopping mall is just a few steps away making it easy and relax. Good value!
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 15 Oct 2022
Dear petersjsim, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. We are delighted to know overall you have enjoyed your stay and find us value for money. Thank you for finding the venue suitable for hosting convention with the many break-out rooms for use, as well as the conveniences provided with the adjoining Boulevard Shopping Mall. Looking forward to welcome you again in the near future. Thank you. Kind regards, Imperial Hotel Kuching
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The wireless connection not so good. Sometimes the wifi lost the signal. The Bathroom is clean but can see the flies all around. Breakfast was so good even the same menu everyday for main dish. The hotel is connected to the mall and far from the town.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 14 Jul 2022
Dear Syahrin, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. We have taken note on the few concerned raised, usage of WiFi overall is pending on best-effort deliveries for all guests. We thank you for your other positive comments. Imperial Hotel Kuching is a mere 10 minutes’ drive to city centre and 5 minutes’ away from Kuching International Airport. Looking forward to welcome you again in the near future. Thank you. Kind regards, Imperial Hotel Kuching
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Having an issue during check in. However, Duty manager Francisca patiently assist in resolving the issue and she still stay professional throughout the process.
Thank you to reservation staff, Ms Fiona Lai in arranging my booking and being helpful.
overall, it’s an awesome stay here ! Nice Pool Good dinner and breakfast Buffet Spacious room Comfy bed ! Really comfy And of course, kind and friendly staff!
I’ll surely comes back again
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:Hotel connected with mall.
Really convenient
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 3 weeks ago
Dear Patrick C, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. It is a pleasure to know that you had as awesome stay experience and enjoy yourself during your stay with us. Most importantly you find our staff service is friendly and helpful. We sincerely look forward to welcome you again soon. Thank you. Kind regards, Imperial Hotel Kuching
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The hotel is nearby Kuching Airport. It is 4-star hotel with luxurious decorations at lobby. There is shopping mall attached with this hotel but not many halal food outlets in this mall. The staff is extremely helpful and friendly. The room is so spacious and nicely decorated. There was a bathtub in my room. The breakfast was nice with a lot of choices especially Laksa Sarawak. So nice. Honestly, I enjoyed staying at this hotel.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 16 Nov 2024
Dear fadzilahh2017, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. We are delighted to know overall you have enjoyed your stay. We thank you for your descriptive of our services and products, especially on our staff helpfulness and friendliness. We look forward to welcome you again in the near future. Thank you. Kind regards, Imperial Hotel Kuching
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Hotel is connected with Boulevard mall which is very convenient if you want to shop for groceries or find something to eat. The mall is less crowded even during weekend but still acceptable. The hotel room is very clean and comfortable. For the overall, with the price paid, it is worth to stay here.
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Date of stay: June 2022Trip type: Travelled with friends
Room Tip:Breakfast is good, give it a try and be sure you have it includes in your room booking to save...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 14 Jul 2022
Dear Jimmy Poh, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. We are delighted to know you have enjoyed your stay, with all conveniences offered by Boulevard Shopping Mall adjacently connected to us. Equally happy to note Imperial Hotel Kuching is value for money for your stay experiences. Looking forward to welcome you and your family again in the near future. Thank you. Kind regards, Imperial Hotel Kuching
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They have Uber but not that popular, as such you may not have as much cars there as in other cities. The cabs at the airport normally give out their name cards and mobile phone number, you should also get their numbers as sometimes you can make arrangements with them.
Hi Bernice,
I'm not sure whether they have birthday party packages or not but we celebrated my grandmother's birthday there once. We booked a private room and chose our own menu. Service was good. Food was ok. Room was comfortable with ensuite bathroom. We were a group of about 20 people. Maybe you could email or call the hotel directly? Hope this helps!
Kuala Lumpur, Malaysia33 contributions22 helpful votes
I'm not very sure coz we had a bus arranged for a group. I think it is around RM 60 maybe coz taxi fare in Kuching is expensive. Please check with the hotel.
"AirAsia travel is cheapest, and much more reliable than Grab to this location. A taxi is MYR 35 - 40 to the riverfront whereas AirAsia (book on App) is MYR 7 - 10.
"
There are more places to choose from in the Kuching area.
PRICE RANGE
RM 178 - RM 204 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSarawakKuching
NUMBER OF ROOMS
339
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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