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Imperial Hotel Kuching

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Traveller (233)
360
Panoramas (12)
Room & Suite (279)

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About

#9 of 71 hotels in Kuching
Location
Cleanliness
Service
Value
Imperial Hotel Kuching, the latest addition to the fast expanding Imperial Group of Hotels is an upcoming 4-stars business class hotel, strategically located in the heart of Kuching, just 5-minutes' drive from the Kuching International Airport and 10-minutes to the city's central business district. It sits on top of the Boulevard Shopping Mall and adjoins the Imperial Suites. The hotel features 339 well-appointed guestrooms & suites, including 2 Executive floors, all carefully designed with practicality and comfort in mind. Each guestroom is tastefully furnished and complete with complimentary in-room Wi-fi and wired internet access point. The hotel offers extensive conference & meeting facilities covering a total floor area of 5,856 sqm. It features a magnificent pillar-less Grand Ballroom measuring 1,517 sqm with 10 metres high ceiling which can accommodate up to 1,500 persons for a sit-down banquet and another semi-circular Ballroom with a capacity of 600 persons for banquet style reception. Besides that, there are 9 multi-functional meeting rooms of various sizes and shapes to cater for seminars, meetings, workshops, etc. The spacious pre-function foyer areas, VIP lounge and covered outdoor garden terrace provide added practicality and versatility for event organizers.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids pool
Highchairs available
Taxi service
Wifi
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Steam room
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
Sun deck
Sun loungers / beach chairs
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Electric kettle
Cable / satellite TV
Bidet
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Modern
Business
Languages Spoken
English, Chinese, Malay
306Reviews13Q+A55Room tips
Traveller rating
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elaine5757 wrote a review Jan 2024
Kingston-upon-Hull, United Kingdom129 contributions28 helpful votes
Good size room. Very clean and staff at the customer service centre were first class. Can’t remember the young lads name but he told us everything about the area and where best to go. In fact I said to him you should be a tour guide he was that helpful. So a big thank you to him. The area is good too lots of places to eat and a great shopping mall attached. The only real downside was the pool area. Dirty and really needs an up date Thank you from England
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: Yes speak to the young lads on customer service desk their first class and will help with all...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 25 Jan 2024
Dear elaine5757, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. We are delighted to know overall you have enjoyed your stay and find our room - big and clean. Most importantly we are honoured that you view our services provided from our Front Office counter service staff met with your expectation and more. As for the pool cleanliness, it has been deep-cleaned as our yearly activity in mid of January 2024 (usually in the 1st quarter of the year). Rest assured that we will always look for way to improve our products and services to best serve guests like yourself. We look forward to welcome you again in the near future. Thank you. Kind regards, Imperial Hotel Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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nzEmm wrote a review Oct 2023
Darwin, Australia48 contributions14 helpful votes
I stayed here for a week, 4 days being the IRS Symposium and the rest re-familiarising myself with Kuching. My room on the 15th floor had a wonderful view towards the mountains and the night lights were beautiful (I didn't close the curtains). Showers were both fantastic pressure although temperature fluctuations were a little inconvenient. The bath was lovely after one particularly cold day in a training room when the air-conditioning was unable to be changed. Buffet breakfasts were a very good mix of traditional Malaysian, fruits, and Western options. Proximity to the Boulevard shopping mall was welcome, as otherwise the length of time to travel to the city proper would have been insurmountable during a lunch break (to buy a jacket to survive the training room!). Overall though, a very enjoyable stay, and perfect for the purpose.
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Date of stay: September 2023Trip type: Travelled on business
Room Tip: AirAsia travel is cheapest, and much more reliable than Grab to this location. A taxi is MYR 35 -...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Bob T wrote a review Mar 2023
7 contributions1 helpful vote
Overall i had an enjoyable stay at the Imperial Hotel but few things which i would highlight here.Being a hotelier myself during my stay i found that there was no greetings or smiling from the staff.Except the housekeeeping guys who i think did an excellent job.To me those at the front line staff their performance has much left be desired.
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Chantel Siew wrote a review Feb 2023
Singapore, Singapore22 contributions6 helpful votes
Stay 4 nights 3 rooms 6 of us. First night was ok but have a surprise on 2nd night around 12+am, my room door was being open and slammed loudly.(luckily did hooked on door chain) only went to sleep in the morning was traumatize after the sudden shocked. Went to front desk on day3 and just a simple apologize and was told one of their staff took other guests to the wrong room. Question- Shouldn't staff USE guest key card to show their room? instead using universe key card? Was a package stay so can't do any chances. Anyway was the First & Last for this hotel.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 27 Feb 2023
Dear Chantel Siew, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. Sorry for the unpleasant incident that you had experienced, the mistake have been noted and investigated by the management, relevant staff has been dealt with accordingly. We have to follow current set of SOPs, thank you for bringing it up to our attention, training and re-training will be consistently given to ensure we adhere to our SOPs. Meanwhile, we hope the incident will not deter you from patronising with us again in the near future, thanks Kind regards, Imperial Hotel Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shivaji D wrote a review Jan 2023
Singapore41 contributions22 helpful votes
Good value. Breakfast is excellent. Many facilities and rooms are good too. Service is variable. The restaurant staff are good; the reception staff are occasionally cold. Not very flexible with requests
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 26 Jan 2023
Dear 952shivajid, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. We are delighted to know overall you have enjoyed your stay and find us value for money. Meanwhile we thank you for feedback on service deliveries, have shared with team members. Rest assured that we will always look for way to improve our products and services to best serve guests like yourself. We look forward to welcome you again in the near future. Thank you. Kind regards, Imperial Hotel Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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petersjsim wrote a review Oct 2022
Tawau, Malaysia1991 contributions156 helpful votes
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This luxury hotel provides very good accommodation with marvellous services and facilities. Attending a convention in this hotel is convenient as most of the meeting rooms are on a same floor. Shopping mall is just a few steps away making it easy and relax. Good value!
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 15 Oct 2022
Dear petersjsim, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. We are delighted to know overall you have enjoyed your stay and find us value for money. Thank you for finding the venue suitable for hosting convention with the many break-out rooms for use, as well as the conveniences provided with the adjoining Boulevard Shopping Mall. Looking forward to welcome you again in the near future. Thank you. Kind regards, Imperial Hotel Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tony L wrote a review Oct 2022
Singapore, Singapore6 contributions1 helpful vote
Strategically located . Hotel linked to Boulevard supermarket and departmental store where you can get almost everything there. Room clean and spacious.Many varieties of foods for breakfast. Easy to book grab car at the hotel . Take grab to waterfront cost RM $11. Opposite the hotel there are two Food courts and a supermarket. Thers is a famous Indian restaurant called Bombay Spices offering good Indian food .
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Date of stay: October 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 15 Oct 2022
Dear TonyLau1952, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. We are delighted to know our hotel products and services offered are to your expectation, and thank you for your positive feedback on the proximity of Boulevard Shopping Mall, food courts that can provide guests’ conveniences. Looking forward to welcome you again in the near future. Thank you. Kind regards, Imperial Hotel Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Green G wrote a review Aug 2022
14 contributions3 helpful votes
Overall a decent hotel room but nothing spectacular. The nearby mall is convenient as you can buy hygiene products and medicine at the pharmacy, emergency clothes and bags at the boulevard mall and some fast food option (not many but sufficient if you need a meal). After my first night, it was quite clear the cleaner did not thoroughly clean as there were still stain in the bathtub, small sediments in the sink and the towels on the floor weren't replace (which according to the card in the toilet - towels on the floor will be cleaned and replaced). That being said, the second and third night, the cleanliness was much more acceptable so I will just say its a fluke/human error rather the hotel standard. Spent 3 nights there and breakfast spread is the same for all three days. Not bad but also not good. If you know of a good breakfast place in the area, I will suggest skip the breakfast
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Date of stay: August 2022
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 29 Sept 2022
Dear 773greeng, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. We are delighted to know overall you have enjoyed your stay, at the meantime, we have shared our shortfall with Housekeeping Department for instilling consistent SOPs. Rest assured that we are always looking for ways to improve our products and service deliveries. Looking forward to welcome you again in the near future. Thank you. Kind regards, Imperial Hotel Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jimxtrq wrote a review Jun 2022
Subang Jaya, Malaysia134 contributions165 helpful votes
Hotel is connected with Boulevard mall which is very convenient if you want to shop for groceries or find something to eat. The mall is less crowded even during weekend but still acceptable. The hotel room is very clean and comfortable. For the overall, with the price paid, it is worth to stay here.
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Date of stay: June 2022Trip type: Travelled with friends
Room Tip: Breakfast is good, give it a try and be sure you have it includes in your room booking to save...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 14 Jul 2022
Dear Jimmy Poh, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. We are delighted to know you have enjoyed your stay, with all conveniences offered by Boulevard Shopping Mall adjacently connected to us. Equally happy to note Imperial Hotel Kuching is value for money for your stay experiences. Looking forward to welcome you and your family again in the near future. Thank you. Kind regards, Imperial Hotel Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Syahrin wrote a review Jun 2022
Pasir Gudang, Malaysia1 contribution
The wireless connection not so good. Sometimes the wifi lost the signal. The Bathroom is clean but can see the flies all around. Breakfast was so good even the same menu everyday for main dish. The hotel is connected to the mall and far from the town.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Imperial Hotel Kuching, Other at Imperial Hotel Kuching
Responded 14 Jul 2022
Dear Syahrin, Thank you for taking time to post your review following your recent stay in Imperial Hotel, Kuching. We have taken note on the few concerned raised, usage of WiFi overall is pending on best-effort deliveries for all guests. We thank you for your other positive comments. Imperial Hotel Kuching is a mere 10 minutes’ drive to city centre and 5 minutes’ away from Kuching International Airport. Looking forward to welcome you again in the near future. Thank you. Kind regards, Imperial Hotel Kuching
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 168 - RM 230 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSarawakKuching
NUMBER OF ROOMS
339
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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IMPERIAL HOTEL KUCHING (R̶M̶ ̶3̶0̶2̶) RM 168: UPDATED 2024 Reviews, Price Comparison and 515 Photos - Tripadvisor

Frequently Asked Questions about Imperial Hotel Kuching
Which popular attractions are close to Imperial Hotel Kuching?
Nearby attractions include Boulevard Shopping Mall (0.1 km).
What are some of the property amenities at Imperial Hotel Kuching?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Imperial Hotel Kuching?
Top room amenities include air conditioning, a flat screen TV, and a bidet.
What food & drink options are available at Imperial Hotel Kuching?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Imperial Hotel Kuching?
Yes, free parking is available to guests.
What are some restaurants close to Imperial Hotel Kuching?
Conveniently located restaurants include Boulevard Restaurant, Korean Colors, and The Tree Top.
Are there opportunities to exercise at Imperial Hotel Kuching?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Imperial Hotel Kuching?
Yes, dry cleaning and laundry service are offered to guests.
Does Imperial Hotel Kuching offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Imperial Hotel Kuching?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Imperial Hotel Kuching?
Many travellers enjoy visiting Hong San Si Temple (5.6 km).