Overall i had an enjoyable stay at the Imperial Hotel but few things which i would highlight here.Being a hotelier myself during my stay i found that there was no greetings or smiling from the staff.Except the housekeeeping guys who i think did an excellent job.To me those at the front line staff their performance has much left be desired.
Stay 4 nights 3 rooms 6 of us. First night was ok but have a surprise on 2nd night around 12+am, my room door was being open and slammed loudly.(luckily did hooked on door chain) only went to sleep in the morning was traumatize after the sudden shocked. Went to front desk on day3 and just a simple apologize and was told one of their staff took other guests to the wrong room. Question- Shouldn't staff USE guest key card to show their room? instead using universe key card? Was a package stay so can't do any chances. Anyway was the First & Last for this hotel.
Good value. Breakfast is excellent. Many facilities and rooms are good too. Service is variable. The restaurant staff are good; the reception staff are occasionally cold. Not very flexible with requests
This luxury hotel provides very good accommodation with marvellous services and facilities. Attending a convention in this hotel is convenient as most of the meeting rooms are on a same floor. Shopping mall is just a few steps away making it easy and relax. Good value!
Strategically located . Hotel linked to Boulevard supermarket and departmental store where you can get almost everything there. Room clean and spacious.Many varieties of foods for breakfast. Easy to book grab car at the hotel . Take grab to waterfront cost RM $11. Opposite the hotel there are two Food courts and a supermarket. Thers is a famous Indian restaurant called Bombay Spices offering good Indian food .
Overall a decent hotel room but nothing spectacular. The nearby mall is convenient as you can buy hygiene products and medicine at the pharmacy, emergency clothes and bags at the boulevard mall and some fast food option (not many but sufficient if you need a meal). After my first night, it was quite clear the cleaner did not thoroughly clean as there were still stain in the bathtub, small sediments in the sink and the towels on the floor weren't replace (which according to the card in the toilet - towels on the floor will be cleaned and replaced). That being said, the second and third night, the cleanliness was much more acceptable so I will just say its a fluke/human error rather the hotel standard. Spent 3 nights there and breakfast spread is the same for all three days. Not bad but also not good. If you know of a good breakfast place in the area, I will suggest skip the breakfast…
Hotel is connected with Boulevard mall which is very convenient if you want to shop for groceries or find something to eat. The mall is less crowded even during weekend but still acceptable. The hotel room is very clean and comfortable. For the overall, with the price paid, it is worth to stay here.
The wireless connection not so good. Sometimes the wifi lost the signal. The Bathroom is clean but can see the flies all around. Breakfast was so good even the same menu everyday for main dish. The hotel is connected to the mall and far from the town.
Make last min booking for short getaway with my daughter & it didnt dissapoint me at all! Spacious seluxe room with bathtub at a higher floor as per requested; my daughter is thrilled to spend the night here! Lotsa choices for bfast & in room dining - The sirloin steak was quiet good 👍 tq. Will surely come back to spend our weekend there in the near future ☺️
I stay here for business purpose, and first impression is the room have spacious room not really big but not small! Affordable and reasonable. I am not satisfy with wifi performance, as not really stable and sometime bandwidth will drop drastically. However, I'd like to give credit to IT manager, who really helpful to ensure I can connect my laptop to network using LAN cable. Tips for you: the LAN port in the room is not plug and play, you may need to request to operator and the IT Manager will set up your computer. I am not really comfortable with the noise from cooling tower, I still can hear the sound.
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