stay there for one night in april, both receptionists at the counter giving their best eventhough i think both of them still new,Can improve better by managing their time well when receiving guests, try to make a systematic procedure for receiptionist when receiving guest
I stayed in this hotel in early November for only 1 day (for business purposes),which i made my booking through Agoda. The bad experience received from the front desk during my check-in when it took me about 20 minutes to received the room key. I don't know what makes them so 'busy' of doing and writing some papers on the receptionist table, but i wish at least they have some courtesy to say sorry for make me waiting that long. Even though they had 3 receptionists working during that time, supposed they know how to manage work properly if they received proper training from the hotel management. The deposit charges was also quite expensive, RM100, which are 100% of the hotel rate not 50% rate as other hotels, and they also did not accept payment by debit but only using credit cash and cash. I hope the hotel management can take this issue into account and do something about it.…
Arrived for check in on 15/11 at 245pm at it doesnot settle until 3pm++. Even worst, there was no other guess checking in beside the other group, means only two guests arrived. The receptionists didnot even apologised for keeping us waiting. Worst service, even though a boutique hotel.
Stayed in the hotel for a night in Kuching.. not bad hotel service and the breakfast is just an excellent.. variety choices.. room just so so.. average mark.. overall, not too bad... location wise, still ok.. but surrounding not many option for food..
Great boutique hotel in the heart of Kuching City. Cosy and friendly. Great breakfast at the Pipe. Free wifi, worth for value. Free shuttle to airport. Bicycle rental available or you can walk to Waterfront and attraction places within 5 to 10 minutes walking distance. Ample parking spaces available.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing