The Waterfront Hotel
68, Jalan Tun Abang Haji Openg, Kuching 93000 Malaysia
2 people are viewing this hotel
US$84
Fully refundable before 15/06/23
No prepayment needed
US$82
Fully refundable before 14/06/23
US$84
US$61
Fully refundable before 16/06/23
PricelineUS$76
Hotels.comUS$84
TravelocityUS$84
View all 13 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (592)592
Traveller (582)
Room & Suite (275)
Dining (52)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#5 of 96 hotels in Kuching
Location
Cleanliness
Service
Value
Travellers' Choice
In The Heart of Kuching's Legacy Historic District The Waterfront Hotel is a brand new 5 star boutique hotel located in the heart of the Legacy Square historic district of Kuching. Situated above the Plaza Merdeka Shopping Center and surrounded by many historical architectural landmarks, it serves as an anchor in the neighbourhood. The hotel also has a commanding view of the iconic State Legislative building (DUN) and the Governors Palace (Astana) to the North an the Merdeka field (Padang) and the historic Sarawak Museum (built in 1874) to the South. The Artrageous feature of the hotel is the mission to promote local artists, be it music to handicrafts to art. The hotel supports them by acquiring their art for its own collection, showcasing and selling their art pieces, promoting the artists online and in select cases naming select suites in honour. The Waterfront Hotel's friendly, personal service, accompanying thoughtful amenities and Artrageous theme will leave guests with a unique and luxuries experience.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Infinity pool
Indoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Shuttle bus service
Banquet room
Meeting rooms
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Shops
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, Chinese, Malay
Location
99Great for walkers
Grade: 99 out of 100
77Restaurantswithin 0.5 km
25Attractionswithin 0.5 km
68, Jalan Tun Abang Haji Openg, Kuching 93000 Malaysia
Getting there
Car HireSee all Kuching car hire
452Reviews19Q+A92Room tips
Reviews
Traveller rating
- 164
- 213
- 53
- 11
- 11
Time of year
Traveller type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
+1
My first impression of the Waterfront hotel is the small and busy lobby. But the hotel is much larger than it looks as the guest rooms are located directly on top of Plaza Merdeka mall. I have stayed in the Superior King and Premium King Suite. Rooms are spacious, which is a pleasant surprise considering that newer hotels tend towards smaller rooms. The best rooms are facing Sarawak River and give a great view of the DUN building, Old Courthouse and Main Bazaar. Breakfast at the Level 4 Cafe is decent, but I wished the cafe could have opened the window curtains for us to enjoy the morning view. Swimming pool is covered by a building arch, so I guess it wouldn't be comfortable during cooler days. Locally owned and managed. Best hotel in Kuching.
Read more
Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel
Responded 2 weeks ago
Dear WongHY17, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us! We are grateful for your patronage in addition to the very nice compliments extended. We are glad that you enjoyed the convenient location and that the services met your expectations. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that! We hope we can welcome you again very soon at The Waterfront Hotel while visiting Kuching. Kind regards, Serene MarCom Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
9 of us enjoyed our 4d3nights stay at Waterfront Kuching hotel. We stayed on club floor rooms and had access to 11th floor lounge. The view from the lounge was very beautiful,the refreshments was nice too. We also appreciate the excellent service provided by all the staff, especially those who served at the lounge. The rooms were comfortable and the location was good. Highly recommend.
Read more
Date of stay: May 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: If u find the sound from nearby mosques disturbing,close all curtains well.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel
Responded 2 weeks ago
Dear lowk807, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the very nice compliments extended. We are glad that you were happy with our hospitality and enjoyed staying with us. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Serene MarCom Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is ideally located within minutes from the Kuching waterfront. This is ideal since you can go for very pleasant walks along the beautiful waterfront, visit the numerous shops and restaurants and the Chinatown. And there is huge mall connected to the hotel, where you can find practically everything that you need. The reception desk was staffed by very courteous and helpful staff who made the check-in a breeze! The rooms were very spacious and very clean. The wifi was not really fast but was acceptable. The breakfast spread was a bit disappointing for us since we were vegetarians. Overall, we had a very pleasant experience with the hotel and would love to return.
Read more
Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel
Responded 2 weeks ago
Dear Raj5419, Thank you very much for your return to The Waterfront Hotel and for having taken the time to share about your most recent experience with us. We are glad that you enjoyed the convenient location and that the services met your expectations. We are pleased to hear of your great stay with us and that you will recommend us. It is heartwarming to know that you loved the services extended by our professional team and that you enjoyed the convenient location. Our team will be delighted to read your compliments on their hospitality. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that! We look forward to welcoming you back to The Waterfront Hotel soon! Kind regards, Serene MarCom Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We only had one night in Kuching but our stay at the Waterfront Hotel was wonderful! So close to the waterfront which is very beautiful. Right next to the mall which is very convenient. Aircon and wifi work really well. The rooms were very clean and spacious, modern and comfortable. The pool was really fantastic, although a little cool on a cloudy, wet day. The staff were extremely friendly and helpful. The buffet breakfast was really big with lots of variety. Thoroughly enjoyed our night staying here.
Read more
Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel
Responded 24 Apr 2023
Dear Simone Y, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay and loved the services extended by our professional team. At the same time, we are grateful that you enjoyed our convenient location. We do take pride in our location and the convenience it offers to our guests. It is always heartwarming to know that our hospitality left you feeling satisfied and that you will recommend us. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Serene MarCom Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location of the hotel near the Waterfront of Kuching River and the Main Bazaar is great and the shopping mall is within the hotel complex managed by the owners of the hotel! Great food court and a number of shops including supermarket and Parksons. We had the Club room with Lounge access up on the 11th floor with magnificent view of the waterfornt and Kuching river. Our room on the 10th floor have access to the same great views. For food lovers, the breakfast include serving of the best Sarawak Laksa in Kuching as well as great Nasi Lemak! Staff were very polite and helpful and were very welcoming. One criticism is the ever lukewarm servings of coffee and tea!
Read more
Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Include breakfast and try the local dishes on offer. A bit dated decor and some maintenance...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel
Responded 19 Mar 2023
Dear Richard, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the very nice compliments extended. We are more than pleased to know that you had a wonderful stay with us! We are pleased that our location offers you with the convenience to a few of Kuching’s top tourist spots together with the amazing view. We do take pride in our location and the convenience it offers to our guests. At the same time, we take note on your feedback regarding the coffee & tea; please rest assured that your feedback will serve as our guide as we continuously work to improve our service for the betterment of our guests. We truly appreciate your input in providing us the opportunity to improve our service and product that reflect the true service by The Waterfront Hotel. Our team will do our best to showcase the improvement we have made in the meantime. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Serene MarCom Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had stayed at waterfront Kuching for 3 nights from 10-13 mar.Got a rude shock when I arrived on fri night to check in when the front desk staff informed me that the club family room which I booked is not available. He went on the offer me another room with a single and queen bed and top up with an additional bed for my 2 young kids. I was appalled by the standards and he did not offer any refund or reconciliation. We were very tired and decided to accept it. We also asked for late check out on Monday and was told to check out by 12.30pm. however on Monday morning itself, the cleaner staff came into our room at 10am ready to clean up only for me to inform her that we have late check out. After which, I received another call from reception at 12pm asking me if I was checking out. I felt that it was very disrespectful to keep harassing me to check out. Very poor service from a 5 star hotel.…
Read more
Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel
Responded 13 Mar 2023
Dear HR Tan, Thank you for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. It is a pleasure to have you as our guest and we are sorry to hear about your experience with our guest service. Please accept our sincere apology for the poor experience, which is not our usual standard. The team works hard to deliver and we apologize for missing the mark on this occasion. We have shared this with our Front Office and Housekeeping team for review and we will be getting in touch with you personally to further understand your experience. Please do rest assured that the management and team took immediate action and follow up measure to ensure all of our guest will receive the 5-star service that we promised. Once again, thank you for your input. Receiving feedback from our guests is essential for us to identify where we can do better and as such, we appreciate you taking the time to share your thoughts with us regarding your stay. Our team will do our best to showcase the improvement we have made in the meantime and we look forward for another opportunity to better serve you. Kind regards, Serene MarCom Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is located in the heart of the city. Close proximity to the tourist attractions (the bridge, waterfront, museums, parks, open air market, Chinatown etc. The mall is just adjacent to the lobby with many good stores (not if you are looking for high end brands) The room I booked was not available and was upgraded to a 2 bedroom accomodation. It was spacious and very clean. The view was stunning looking at the river and the bridge (the Astana- head of state official residents on the distance) The pool we small but functional and the breakfast was good. Buffet style with excellent choice of different cuisines. Super impressive display of paintings by local artist (I am a fan) at the lobby and public areas. Complimentary car park a a big plus
Read more
Date of stay: December 2022Trip type: Travelled solo
Room Tip: Entrance via main road that will take you straight to the lobby or at the basement of the mall...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel
Responded 9 Feb 2023
Dear Jimbo, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the very nice compliments extended. We are more than pleased to know that you had a wonderful stay with us! At the same time, we are grateful that our location offers you with the convenience to a few of Kuching’s top tourist spots together with the amazing view. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Serene MarCom Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is my second time I couldn’t get my room before 4 pm. I booked one premier suite, one premier family room and one junior suite. I get two rooms at 3 pm and junior suite at four. I suspect the hotel might extend the stay of the guest to 3 pm so that I could only get it at 4 pm. If that were do, it is disgusting and unscrupulous. To be honest, its location is good for visitors. The room was clean and spacious. But the buffet was bad. Its restaurant was like a coffee house not catering for proper main meal. The infinity pool is small, only good for kids. Staff were friendly and helpful.
Read more
Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel
Responded 8 Jan 2023
Dear lawyerSibu_Malaysia, Thank you for your return to The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to know that you had a pleasant stay with us and that you loved the service extended by our professional team. At the same time, we are sorry to hear about your experience with the check-in and buffet. Please accept our sincere apology for the less than satisfactory experience. We have shared this with our Front Office and F&B team for review and they are currently working for improvement. But on the other note, it is always our aim in ensuring guests check-in in a timely manner. Once again, thank you for your input. Receiving feedback from our guests is essential for us to identify where we can do better and as such, we appreciate you taking the time to share your thoughts with us regarding your stay. Our team will do our best to showcase the improvement we have made in the meantime and we look forward for another opportunity to better serve you. Kind regards, Sam Group MarCom Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice staff. The hotel is located in the most convenient location possible. Having dinner by the pool, you have a perfect view of the illuminated, most important sights of the city. The hotel is connected to a shopping mall. When we came out, to the right is the Indian market, to the left is the Chinatown. Opposite on the other side of the river are the presidential palace and the parliament building. Behind the hotel is the new multi-story museum.
Read more
Date of stay: October 2022Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel
Responded 6 Dec 2022
Dear ATTILA B, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us! At the same time, we are grateful that our location offers you with the convenience to a few of Kuching’s top tourist spots together with the amazing view. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a good stay here. Surprised by negative reviews as our room was clean, spacious and staff were very helpful in giving suggestions as to what to see, where to eat and where to shop. Location was great as it is connected to the mall and near heritage buildings and other interesting sites. The restaurant served a good breakfast with lots of variety and the bar serves alcohol. Went from here to Bako National Park.
Read more
Date of stay: October 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel
Responded 6 Dec 2022
Dear patsychom, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to read that you had a wonderful stay with us and that you enjoyed the convenient location together. It is heartwarming to read that your encounter with our team was wonderful. Our team will be delighted to read your compliments on their hospitality. We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. It is a pleasure to have you as our guest and we look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$65 - US$83 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSarawakKuching
NUMBER OF ROOMS
208
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingTHE WATERFRONT HOTEL (R̶M̶ ̶3̶5̶7̶) RM 256: UPDATED 2023 Reviews, Price Comparison and 592 Photos (Kuching) - Tripadvisor
Frequently Asked Questions about The Waterfront Hotel
Which popular attractions are close to The Waterfront Hotel?
Nearby attractions include Kuching Esplanade (0.2 km), Kuching Waterfront (0.2 km), and The Old Courthouse (0.2 km).
What are some of the property amenities at The Waterfront Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at The Waterfront Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to The Waterfront Hotel?
Conveniently located restaurants include Indah House Kuching - Cafe,.Art & Event Space. Homestay, Black Bean, and Balkanico.
Are there opportunities to exercise at The Waterfront Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does The Waterfront Hotel have an airport shuttle?
Yes, The Waterfront Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Waterfront Hotel have airport transportation?
Yes, The Waterfront Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Waterfront Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Waterfront Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Waterfront Hotel?
The staff speaks multiple languages, including English, Chinese, and Malay.