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68, Jalan Tun Abang Haji Openg, Kuching 93000 Malaysia
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Traveller (556)
Room & Suite (141)
Dining (52)

About

#4 of 93 hotels in Kuching
Location
Cleanliness
Service
Value
In The Heart of Kuching's Legacy Historic District The Waterfront Hotel is a brand new 5 star boutique hotel located in the heart of the Legacy Square historic district of Kuching. Situated above the Plaza Merdeka Shopping Center and surrounded by many historical architectural landmarks, it serves as an anchor in the neighbourhood. The hotel also has a commanding view of the iconic State Legislative building (DUN) and the Governors Palace (Astana) to the North an the Merdeka field (Padang) and the historic Sarawak Museum (built in 1874) to the South. The Artrageous feature of the hotel is the mission to promote local artists, be it music to handicrafts to art. The hotel supports them by acquiring their art for its own collection, showcasing and selling their art pieces, promoting the artists online and in select cases naming select suites in honour. The Waterfront Hotel's friendly, personal service, accompanying thoughtful amenities and Artrageous theme will leave guests with a unique and luxuries experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Infinity pool
Indoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Shuttle bus service
Banquet room
Meeting rooms
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Shops
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, Chinese, Malay
425Reviews19Q+A85Room tips
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Patsyanne_11 wrote a review May 2022
Chester21 contributions17 helpful votes
Rooms fine but not a lot of drawer space.Bathroom really nice but nowhere to hang towels but no towels in room on arrival & safe not working. Not at all impressed that there is not a bar for guests. The only bar is the pool bar alongside the semi Indoor pool which is not what one wants from a lounge bar & dosent open until 3pm.Description on booking com says two pools but this is not the case.The on-site dinning is only the breakfast room that is used for lunch & dinner with no atmosphere. Staff seem very pleasant & helpful but it did take two days to get the safe fixed. Hotel very convenient for river front but no bars or cafes open in the daytime. Plenty of food outlets & cafe in adjoining mall .
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Date of stay: May 2022Trip type: Travelled with friends
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Response from The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel
Responded 8 May 2022
Dear Patsyanne_11, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are sorry to hear about the room safe glitches you encountered and we apologize for the less than satisfactory experience you had. We taken note on your feedback and are committed to be more meticulous moving forward. Receiving feedback from our guests is essential for us to identify where we should do better and as such, we appreciate you taking the time to share your thoughts with us on your stay. We look forward for another opportunity to better serve you. Kind regards, Sam Group MarCom Manager
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azel wrote a review Apr 2022
5 contributions1 helpful vote
3rd times staying at this hotel & its never disappointed me at all. Room is spacious & clean. Comfy bed & food so good. Easy access to all locations. Will come again to Kuching & stay at same hotel after this.
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Date of stay: March 2022
Value
Location
Service
Trip type: Travelled on business
1 Helpful vote
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Response from The Waterfront Hotel Tang, Guest Services / Front Office at The Waterfront Hotel
Responded 10 Apr 2022
Dear azelazmi, Thank you very much for your return to The Waterfront Hotel and for having taken the time to share about your most recent experience with us. We are more than grateful to receive your continuous support and we are delighted to hear of the excellent feedback again this round! It is heartwarming to know that you loved the services extended by our professional team and that you enjoyed the convenient location. Our team will be delighted to read your compliments on their hospitality. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that! We look forward to welcoming you back to The Waterfront Hotel soon! Kind regards, Sam Group MarCom Manager
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aimantakkisah wrote a review Feb 2022
Petaling Jaya, Malaysia171 contributions131 helpful votes
Stayed here for 3 nites with the family. Rooms were clean and well equipped. Connected to a mall with many eateries and shops. Have a nice view of the river. Close by to many attractions. Parking also available for free. Did not take the breakfast at the hotel as many cafes located near the hotel.
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Date of stay: January 2022Trip type: Travelled with family
1 Helpful vote
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Response from The Waterfront Hotel Tang, Guest Services / Front Office at The Waterfront Hotel
Responded 15 Feb 2022
Dear aimantakkisah, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage and we are more than pleased to know that you and your family had a wonderful stay and that you enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that! It is our pleasure to have you as our guest and we look forward to serving you again. Kind regards, Sam Group MarCom Manager
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Kwang Kow Wan wrote a review Nov 2021
2 contributions1 helpful vote
This is the first time I am writing a review about a hotel I did not stay. Reason: I made a reservation from 9-13 November. However due to non-availability of flights, I had to change my reservation to 10-14 November. On either 6 or 7 November, I contacted Waterfront Hotel directly via phone to inform them of the change. I was assured that there would be no issue with the change. On 9 November, a day before arrival, I am informed thru my office that there is no room available on 14 November! I do not know why Waterfront Hotel did not contact me directly. More importantly, Waterfront Hotel is not living up to its promises by NOT honoring a reservation. Other hotels, when such a situation happens, have ensured that accommodation is provided at an another hotel of an equal standard. Sadly, it appears that Waterfront Hotel does not bother about potential guests. To those thinking of staying at this hotel, be warned that the same may happen to you.
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Date of stay: November 2021Trip type: Travelled on business
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Response from The Waterfront Hotel Tang, Guest Services / Front Office at The Waterfront Hotel
Responded 11 Nov 2021
Dear Mr. Kwang Kow Wan, Thank you having taken the time to share your experience with us. We regret to learn of the service glitches you encountered before your arrival. Our management team and I would like to extend our most sincere apologies for the encounters which resulted in your disappointment regarding the level of service and left you with a poor experience and impression of the hotel. Upon receiving your feedback on your experience, we immediately spoke to our team to further investigate the issue. It is of utmost importance to us to ensure that all our guests receive quality service and we regret that we fell short this time. Please rest assured that we are currently working on improvements and the management will be getting in touch with you personally to rectify the issue. We appreciate your feedback as they are immensely valuable and provide us the opportunity to improve the execution of our existing operation procedures that reflect the true service by The Waterfront Hotel. We do remain optimistic about your return and hearing from you. Our team will do our best to showcase the improvement we have made in the meantime and look forward to another opportunity to better serve you. Kind Regards, Sam Group MarCom Manager
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Iise Chew wrote a review Oct 2021
Malaysia2053 contributions2250 helpful votes
+1
📍The Waterfront Hotel, Kuching Described as an 'Artrageous' Hotel, this is a modern contemporary hotel facing the beautiful Kuching Waterfront. 🌸I particularly loved the interior design - slick, modern and truly artsy. 🏊‍♀️The Zapatos Lounge with its infinity swimming pool has a view so beautiful, facing Kuching's iconic DUN building with the Sarawak River in view. 💑At Kuching, during our free moments, Michelle and I enjoy staycations. This hotel was one of our favourites. Conveniently located within Plaza Merdeka, we had access to the many Kuching Waterfront cafes and lovely views. We'd leisurely stroll everywhere and take in the vibes of Kuching Town. ✈With travel restrictions eased, I simply can't wait to see Michelle again! 💗
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Date of stay: October 2021
Rooms
Cleanliness
Service
Room Tip: Get the rooms with the waterfront view!
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20 Helpful votes1 Repost
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Response from The Waterfront Hotel Tang, Guest Services / Front Office at The Waterfront Hotel
Responded 25 Oct 2021
Dear iisechew, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the compliments extended. We are more than pleased to know that you had a wonderful stay and that you enjoyed the convenient location, we do take pride in our location and the convenience it offers to our guests. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that! It is our pleasure to have you as our guest and we look forward to serving you again. Kind regards, Sam Group MarCom Manager
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BobbyLie wrote a review Jul 2021
Ithaca, New York12 contributions17 helpful votes
This hotel has an excellent location, the rooms are good and the staff excellent and always helpful! It's close to most everything. There's really not much more to add. I'd stay here again when in Kuching.
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Date of stay: September 2020
1 Helpful vote
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Response from The Waterfront Hotel Tang, Guest Services / Front Office at The Waterfront Hotel
Responded 18 Jul 2021
Dear BobbyLie, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the compliments extended. We are more than pleased to know that you had a wonderful stay and that you enjoyed the convenient location. Our team will be delighted to read your compliments on their hospitality. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that! It is our pleasure to have you as our guest and we look forward to serving you again. Kind regards, Stefanie MarCom Manager
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Ajol Gan wrote a review Dec 2020
Kuching, Malaysia4 contributions1 helpful vote
When my girlfriend and I want to check in at this hotel, we were asked to wait for about 1 hour and a half for the room preparation. After the waiting period, one of the other staff mention that we will have to wait for another half and hour for the housekeeping to complete. We almost lost our patience and wanted to asked for refunds if we still have continue to wait. Then, hearing our dissatisfaction, Mr. Royce Villegas interrupted the other staff and asked to handled the issue with us personally. And we could not speak more highly on how he communicate with us making us understand the current congested situation that they are having at the moment. He upgraded our room to make amends and left an apology note in that room! Because of the such an excellent customer service from Mr. Royce Villegas, I will definitely stay here again and I recommend other to come here too.
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Date of stay: December 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from The Waterfront Hotel Tang, Guest Services / Front Office at The Waterfront Hotel
Responded 16 Feb 2021
Dear AjolGan, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to read that your encounter with Royce was wonderful and that he assisted you in ways that left you with service experiences that exceeded your expectation. However, we are sorry for the delay during your check-in as we received a high volume of guests during the festive season. The management has taken note on your feedback and is currently working on improvements. Thank you again for your kind compliments of Royce and for bringing this issue to our attention. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager
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Djop T wrote a review Jun 2020
Muntinlupa, Philippines339 contributions62 helpful votes
+1
Stayed for 3 nights at this hotel in October 2019. The room was excellent and very well kept thanks to the house keeping. Front desk staff were courteous but only a few spoke fluent English. The mall access through the hotel was convenient.
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Date of stay: October 2019Trip type: Travelled on business
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Response from The Waterfront Hotel Tang, Guest Services / Front Office at The Waterfront Hotel
Responded 9 Jun 2020
Dear Djop T, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and that you enjoyed the convenient location. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager
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BrummieWanderer wrote a review Jun 2020
Birmingham, United Kingdom158 contributions79 helpful votes
+1
We stayed here for just one night on our November trip to Malaysia, as our last night on Borneo. It’s a pleasant large hotel, near the centre of the city and the river. We walked to the river (where there was a festival on during our stay) and along it to a cluster of restaurants and bars, so it’s certainly well-located. It’s a modern and well-kept hotel with friendly and welcoming staff on the front desk although check-in took a long time. Our room had a view of the waterfront and was large and spotless. Slightly odd set-up with a glass screen between bedroom and bathroom rather than a wall but there is a blind which affords some privacy for the occupants! The breakfast buffet was huge with everything from sushi to traditional Malay breakfast fare and everything in between. You certainly won’t go hungry if you stay here! We also had a couple of drinks at the bar next to the infinity pool which overlooks the river as well. It’s a lovely setting although service was almost painfully slow considering there weren’t many other people at the bar. But it was a nice spot to come back to for after dinner drinks and watch the light show over the river. It was ideal for a one-night stay, although I might look for something smaller and more intimate if we’d have been in the city for longer.
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Date of stay: November 2019
Location
Cleanliness
Service
2 Helpful votes
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Response from The Waterfront Hotel Tang, Guest Services / Front Office at The Waterfront Hotel
Responded 1 Jul 2020
Dear BrummieWanderer, Thank you for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to know that you had a wonderful stay with us and that you enjoyed the convenient location. At the same time, we take note on your feedback raised on the service. Our F&B team has been informed of your feedback and it will serve as our guide as we continuously work to improve our service for the betterment of our guests. We appreciate you taking the time to share your thoughts with us regarding your stay and we will continue to do our best in delivering great service to all our guests. We hope to have the opportunity to welcome you to our hotel once again in the future. Kind Regards, Stefanie PR Manager
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murraysDevon wrote a review Mar 2020
Bishopsteignton, United Kingdom201 contributions22 helpful votes
Stayed for 3 nights at the start of our Bornean holiday. Very welcoming front of house staff, clean hotel, good breakfasts. Lovely infinity pool overlooking the river - could do with a few sunbeds around it. We stayed in a Premier King Riverview room which was definitely worth the small extra cost - the views were fantastic. Very central for visiting the colonial area, Chinatown and the waterfront.
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Date of stay: March 2020Trip type: Travelled as a couple
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Response from The Waterfront Hotel Tang, Guest Services / Front Office at The Waterfront Hotel
Responded 25 Mar 2020
Dear murraysDevon, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and loved the services extended by our professional team. At the same time, we are grateful that you enjoyed the convenient location which offers you with the convenience to a few of Kuching’s top tourist spots together with the amazing view of the Sarawak River. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager
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PRICE RANGE
US$48 - US$60 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSarawakKuching
NUMBER OF ROOMS
208
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Frequently Asked Questions about The Waterfront Hotel
Which popular attractions are close to The Waterfront Hotel?
Nearby attractions include Kuching Esplanade (0.2 km), Kuching Waterfront (0.2 km), and The Old Courthouse (0.2 km).
What are some of the property amenities at The Waterfront Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at The Waterfront Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Waterfront Hotel?
Yes, free parking is available to guests.
What are some restaurants close to The Waterfront Hotel?
Conveniently located restaurants include Indah House Kuching - Cafe,.Art & Event Space. Homestay, Black Bean, and Balkanico.
Are there opportunities to exercise at The Waterfront Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does The Waterfront Hotel have an airport shuttle?
Yes, The Waterfront Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Waterfront Hotel have airport transportation?
Yes, The Waterfront Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Waterfront Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Waterfront Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Waterfront Hotel?
The staff speaks multiple languages, including English, Chinese, and Malay.