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The Waterfront Hotel

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68, Jalan Tun Abang Haji Openg, Kuching 93000 Malaysia
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Traveller (544)
Room & Suite (51)
Dining (42)

About

#4 of 83 hotels in Kuching
Location
Cleanliness
Service
Value
Travellers' Choice
In The Heart of Kuching's Legacy Historic District The Waterfront Hotel is a brand new 5 star boutique hotel located in the heart of the Legacy Square historic district of Kuching. Situated above the Plaza Merdeka Shopping Center and surrounded by many historical architectural landmarks, it serves as an anchor in the neighbourhood. The hotel also has a commanding view of the iconic State Legislative building (DUN) and the Governors Palace (Astana) to the North an the Merdeka field (Padang) and the historic Sarawak Museum (built in 1874) to the South. The Artrageous feature of the hotel is the mission to promote local artists, be it music to handicrafts to art. The hotel supports them by acquiring their art for its own collection, showcasing and selling their art pieces, promoting the artists online and in select cases naming select suites in honour. The Waterfront Hotel's friendly, personal service, accompanying thoughtful amenities and Artrageous theme will leave guests with a unique and luxuries experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Infinity pool
Indoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Shuttle bus service
Banquet room
Meeting rooms
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Shops
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Modern
Languages Spoken
English, Chinese, Malay
419Reviews19Q+A84Room tips
Traveller rating
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Popular mentions
BobbyLie wrote a review 15 Jul
Ithaca, New York12 contributions2 helpful votes
This hotel has an excellent location, the rooms are good and the staff excellent and always helpful! It's close to most everything. There's really not much more to add. I'd stay here again when in Kuching.
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Date of stay: September 2020
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Response from The Waterfront Hotel Tang, Guest Services / Front Office at The Waterfront Hotel
Responded 1 week ago
Dear BobbyLie, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the compliments extended. We are more than pleased to know that you had a wonderful stay and that you enjoyed the convenient location. Our team will be delighted to read your compliments on their hospitality. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that! It is our pleasure to have you as our guest and we look forward to serving you again. Kind regards, Stefanie MarCom Manager
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Ajol Gan wrote a review Dec 2020
Kuching, Malaysia4 contributions
When my girlfriend and I want to check in at this hotel, we were asked to wait for about 1 hour and a half for the room preparation. After the waiting period, one of the other staff mention that we will have to wait for another half and hour for the housekeeping to complete. We almost lost our patience and wanted to asked for refunds if we still have continue to wait. Then, hearing our dissatisfaction, Mr. Royce Villegas interrupted the other staff and asked to handled the issue with us personally. And we could not speak more highly on how he communicate with us making us understand the current congested situation that they are having at the moment. He upgraded our room to make amends and left an apology note in that room! Because of the such an excellent customer service from Mr. Royce Villegas, I will definitely stay here again and I recommend other to come here too.
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Date of stay: December 2020Trip type: Travelled as a couple
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Response from The Waterfront Hotel Tang, Guest Services / Front Office at The Waterfront Hotel
Responded 16 Feb 2021
Dear AjolGan, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to read that your encounter with Royce was wonderful and that he assisted you in ways that left you with service experiences that exceeded your expectation. However, we are sorry for the delay during your check-in as we received a high volume of guests during the festive season. The management has taken note on your feedback and is currently working on improvements. Thank you again for your kind compliments of Royce and for bringing this issue to our attention. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager
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Djop T wrote a review Jun 2020
Muntinlupa, Philippines339 contributions61 helpful votes
+1
Stayed for 3 nights at this hotel in October 2019. The room was excellent and very well kept thanks to the house keeping. Front desk staff were courteous but only a few spoke fluent English. The mall access through the hotel was convenient.
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Date of stay: October 2019Trip type: Travelled on business
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Response from The Waterfront Hotel Tang, Guest Services / Front Office at The Waterfront Hotel
Responded 9 Jun 2020
Dear Djop T, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and that you enjoyed the convenient location. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager
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BrummieWanderer wrote a review Jun 2020
Birmingham, United Kingdom145 contributions57 helpful votes
+1
We stayed here for just one night on our November trip to Malaysia, as our last night on Borneo. It’s a pleasant large hotel, near the centre of the city and the river. We walked to the river (where there was a festival on during our stay) and along it to a cluster of restaurants and bars, so it’s certainly well-located. It’s a modern and well-kept hotel with friendly and welcoming staff on the front desk although check-in took a long time. Our room had a view of the waterfront and was large and spotless. Slightly odd set-up with a glass screen between bedroom and bathroom rather than a wall but there is a blind which affords some privacy for the occupants! The breakfast buffet was huge with everything from sushi to traditional Malay breakfast fare and everything in between. You certainly won’t go hungry if you stay here! We also had a couple of drinks at the bar next to the infinity pool which overlooks the river as well. It’s a lovely setting although service was almost painfully slow considering there weren’t many other people at the bar. But it was a nice spot to come back to for after dinner drinks and watch the light show over the river. It was ideal for a one-night stay, although I might look for something smaller and more intimate if we’d have been in the city for longer.
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Date of stay: November 2019
Location
Cleanliness
Service
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Response from The Waterfront Hotel Tang, Guest Services / Front Office at The Waterfront Hotel
Responded 1 Jul 2020
Dear BrummieWanderer, Thank you for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to know that you had a wonderful stay with us and that you enjoyed the convenient location. At the same time, we take note on your feedback raised on the service. Our F&B team has been informed of your feedback and it will serve as our guide as we continuously work to improve our service for the betterment of our guests. We appreciate you taking the time to share your thoughts with us regarding your stay and we will continue to do our best in delivering great service to all our guests. We hope to have the opportunity to welcome you to our hotel once again in the future. Kind Regards, Stefanie PR Manager
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murraysDevon wrote a review Mar 2020
Bishopsteignton, United Kingdom201 contributions22 helpful votes
Stayed for 3 nights at the start of our Bornean holiday. Very welcoming front of house staff, clean hotel, good breakfasts. Lovely infinity pool overlooking the river - could do with a few sunbeds around it. We stayed in a Premier King Riverview room which was definitely worth the small extra cost - the views were fantastic. Very central for visiting the colonial area, Chinatown and the waterfront.
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Date of stay: March 2020Trip type: Travelled as a couple
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Response from The Waterfront Hotel Tang, Guest Services / Front Office at The Waterfront Hotel
Responded 25 Mar 2020
Dear murraysDevon, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and loved the services extended by our professional team. At the same time, we are grateful that you enjoyed the convenient location which offers you with the convenience to a few of Kuching’s top tourist spots together with the amazing view of the Sarawak River. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager
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PRICE RANGE
US$46 - US$70 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSarawakKuching
NUMBER OF ROOMS
208
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Frequently Asked Questions about The Waterfront Hotel
Which popular attractions are close to The Waterfront Hotel?
Nearby attractions include Kuching Esplanade (0.2 km), Kuching Waterfront (0.2 km), and Darul Hana Bridge (0.3 km).
What are some of the property amenities at The Waterfront Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at The Waterfront Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Waterfront Hotel?
Yes, free parking is available to guests.
What are some restaurants close to The Waterfront Hotel?
Conveniently located restaurants include Indah House Kuching - Cafe, Art Event Space, Homestay, Cooking Class, Black Bean, and Commons.
Are there opportunities to exercise at The Waterfront Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does The Waterfront Hotel have an airport shuttle?
Yes, The Waterfront Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Waterfront Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Waterfront Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Waterfront Hotel?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to The Waterfront Hotel?
Many travellers enjoy visiting Hong San Si Temple (0.4 km).