The Waterfront Hotel
68, Jalan Tun Abang Haji Openg, Kuching 93000 Malaysia
Lowest prices for your stay
US$63
US$70
US$58
Free cancellation until 09/04/23
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About
#5 of 95 hotels in Kuching
Location
Cleanliness
Service
Value
In The Heart of Kuching's Legacy Historic District The Waterfront Hotel is a brand new 5 star boutique hotel located in the heart of the Legacy Square historic district of Kuching. Situated above the Plaza Merdeka Shopping Center and surrounded by many historical architectural landmarks, it serves as an anchor in the neighbourhood. The hotel also has a commanding view of the iconic State Legislative building (DUN) and the Governors Palace (Astana) to the North an the Merdeka field (Padang) and the historic Sarawak Museum (built in 1874) to the South. The Artrageous feature of the hotel is the mission to promote local artists, be it music to handicrafts to art. The hotel supports them by acquiring their art for its own collection, showcasing and selling their art pieces, promoting the artists online and in select cases naming select suites in honour. The Waterfront Hotel's friendly, personal service, accompanying thoughtful amenities and Artrageous theme will leave guests with a unique and luxuries experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Infinity pool
Indoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Shuttle bus service
Banquet room
Meeting rooms
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Shops
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Chinese, Malay
Location
99Great for walkers
Grade: 99 out of 100
76Restaurantswithin 0.5 km
25Attractionswithin 0.5 km
Contact
68, Jalan Tun Abang Haji Openg, Kuching 93000 Malaysia
Getting there
Car HireSee all Kuching car hire
448Reviews19Q+A91Room tips
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Stayed 3 nights. Very central and useful entrance to adjoining shopping centre including food court . So close to everything …. Right on top of the waterfront and footbridge. Rooms getting a little dated - no USB chargers yet in the wall outlets - but spacious . Daily servicing . Breakfast fantastic. Staff helpful.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel
Responded 30 Oct 2022
Dear Tango Fish, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to read that you had a wonderful stay with us and that you enjoyed the convenient location. It is heartwarming to read you loved the service extended by our professional team. At the same time, we take note on your feedback on our room facility; rest assured that your feedback will serve as our guide as we continuously work to improve our service for the betterment of our guests. We truly appreciate your input in providing us the opportunity to improve our service and product that reflect the true service by The Waterfront Hotel. Our team will do our best to showcase the improvement we have made in the meantime. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Most co-operative staff render service with smile.. Comfortable room nicely furnished. Superb location. Attached shopping mall which is good for shopping and time pass. Also serving nice vegetarian breakfast as our group was vegetarian. Enjoyed stay.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel
Responded 12 Oct 2022
Dear FAVOURITETOURS, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the very nice compliments extended. We are more than pleased to know that you had a wonderful stay with us and that you enjoyed the convenient location. At the same time, our team will be delighted to read your compliments on their hospitality. We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. It is a pleasure to have you as our guest and we look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 2 nights recently. The location is great - close to the padang, the museums and many eateries. Plaza merdeka, which is a pretty large mall, can also be accessed directly from the hotel via the lobby or elevators. Mirzan assisted us on arrival and arranged for an early check-in. He was very helpful, polite, shared a lot of info on places to visit and names of various local dishes that we could try. He was exceptionally efficient, friendly and polite. The room was clean, comfortable and had a great view. However, when we ordered in room service one night, the vegetarian friend rice we chose was not purely vegetarian - the garnishes on the side consisted of fried shrimp. Believe the kitchen staff might need more inputs on what constitutes as vegetarian. A couple…
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel
Responded 25 Sep 2022
Dear dulcedelight121, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to read that you had a wonderful stay with us and that you enjoyed the convenient location. It is heartwarming to read that your encounter with our team was wonderful, especially Mr. Mirzan that assisted you in ways that left you with services that exceeded your expectation. At the same time, we are sorry to hear of your feedback with regards to the vegetarian menu and please accept our sincere apologies for the less than satisfactory experience. Please rest assured that our Chef meanwhile have acted on your feedback and are committed to be more meticulous moving forth. We truly appreciate your input in providing us the opportunity to improve our service and product that reflect the true service by The Waterfront Hotel. Our team will do our best to showcase the improvement we have made in the meantime. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check in.. Whilst the check in team was kind enough to explore a slightly earlier check-in as my mum had fallen down and had to clean up.. The person in charge was not very customer service friendly. I asked numerous attempts for an estimated time to check in.. All he said every time. " I don't know.. Please wait". After a while. I insisted he check with housekeeping and he finally gave me the answer. I think some of the front desk team member (s) need some soft skills training. That said.. Nurshema (front desk) was brilliant. . Internet was consistently slow but adequate for messages and emails... Not for critical business video calls. I was prewarned at check in. Room service was nice but slow...Understandably during the busy lunchtime over the weekend. Very convenient…
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel
Responded 12 Sep 2022
Dear Mark Y, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to read that your encounter with Nurshema was wonderful and that she assisted you in ways that left you with services that exceeded your expectation. However, we are sorry for the guest service assistance that you received during check-in and please accept our sincere apologies for the less than satisfactory experience you had, which is definitely not our usual standard. The team works hard to deliver and we apologize for missing the mark on this occasion Our Front Office Manager is well aware of this and is tasked to make improvement. At the same time, we take note on your feedback with regards to the internet and room service issue. Please rest assured that we are currently working on improvements. Once again, thank you for your input. Receiving feedback from our guests is essential for us to identify where we can do better and as such, we appreciate you taking the time to share your thoughts with us regarding your stay. Our team will do our best to showcase the improvement we have made in the meantime and we look forward for another opportunity to better serve you. Kind regards, Sam Group MarCom Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Overall, I really enjoyed my stay at The Waterfront Kuching. Being the only 5-star boutique hotel in the area, The Waterfront Kuching is able to provide top-notch service, at the same time maintaining a pretty affordable rates. It’s location is very strategic and if you are looking to explore around Kuching city area. IG: Travelfoodie.my Website: mylostvoyager.com
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel
Responded 31 Aug 2022
Dear @Travelfoodie.my, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the very nice compliments extended. We are more than pleased to know that you had a wonderful stay with us! It is heartwarming to know that you loved the services extended by our professional team and that you enjoyed the convenient location. Our team will be delighted to read your compliments on their hospitality. Thank you for the recommendation, we truly appreciate it! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. It is a pleasure to have you as our guest and we look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed one night on 25.8.22. We came to check in at 2.30 pm but unfortunately was told the room would not be ready until an hour’s time. After waiting for half an hour and seeing my wife so tired, I went to tell off receptionist. Just 5 minutes later I got the room, 707. It was a nice tidy and spacious room facing river. The sink and bath were all in good order. Towels and bed sheets were clean. All staff particularly Front desk manager Royee were friendly and nice. Breakfast was acceptable. This hotel is in a very good location in the centre of the town with a fairly big mall abutting the hotel. I might try their executive floor and lounge in next trip.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel
Responded 28 Aug 2022
Dear lawyerSibu_Malaysia, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to read that you had a wonderful stay with us your encounter with our team was wonderful, especially Mr. Royce that assisted you in ways that left you with services that exceeded your expectation. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. Most reassuring indeed to know you will return if your travel brings you back to beautiful Kuching. Looking forward to have you back with us again, see you soon! Kind regards, Sam Group MarCom Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is in a good location, with great views of the state assembly building, right next to the old courthouse and also connected to a large shopping mall, which was convenient for a few essentials. It seems to be used a lot for weddings (2 of the 3 nights we were there), so assume you'll eat out and not in the hotel (a windowless buffet breakfast restaurant isn't the best location for dinner anyway!). The pool is nice though, although it was pretty busy with kids in the afternoon. There aren't enough lifts for the hotel, and we often had to wait quite a while to get into the lifts. One drawback is how close it is to the mosque, and the call to prayer is very loud indeed. So we were woken up at 5.30 a.m. every day! Highly recommend Zinc restaurant for a great…
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel
Responded 2 Aug 2022
Dear hamblewoman, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to know that you had a pleasant stay with us and that you enjoyed the convenient location. At the same time, we are sorry to hear about the taxi arrangement and please accept our sincere apology for the less than satisfactory experience, which is definitely not our usual standard. The team works hard to deliver and we apologize for missing the mark on this occasion. We have shared this with our Front Office team for review and they are committed to be more meticulous moving forth. Once again, thank you for your input. Receiving feedback from our guests is essential for us to identify where we can do better and as such, we appreciate you taking the time to share your thoughts with us regarding your stay. Our team will do our best to showcase the improvement we have made in the meantime and we look forward for another opportunity to better serve you. Kind regards, Sam Group MarCom Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked through Agoda.com a Premier Twin Room with view with pictures showing River views. However, upon check in, we were told that this only referred to City views of the Borneo Cultural Museum & Padang Merdeka (also very nice views but no nightly Fountain & Light show at the River - a tad disappointed!). Check in is rather strict at 3pm but we managed a small upgrade to a Family room (same 32 sqm size but with 2 Queen Beds instead of Twin beds) at 2.30pm. Hotel is only 7 years old, very new, with a nice enough smallish covered infinity pool on the 4th floor. Swim at 7am without a lifeguard or from 8am with a lifeguard. The Gym on the 5th floor is also smallish, with various types of work out machines but has only one giant sized treadmill. Located on top of the Plaza…
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel
Responded 27 Jul 2022
Dear JChua, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the very nice compliments extended. We are more than pleased to know that you had a wonderful stay with us. Also, we are more than grateful that our location offers you with the convenience to a few of Kuching’s top tourist spots. At the same time, we take note on your feedback on our WiFi and gym facility; rest assured that your feedback will serve as our guide as we continuously work to improve our service for the betterment of our guests. Thank you for your positive comment and recommendation, we truly appreciate it! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. It is a pleasure to have you as our guest and we look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms fine but not a lot of drawer space.Bathroom really nice but nowhere to hang towels but no towels in room on arrival & safe not working. Not at all impressed that there is not a bar for guests. The only bar is the pool bar alongside the semi Indoor pool which is not what one wants from a lounge bar & dosent open until 3pm.Description on booking com says two pools but this is not the case.The on-site dinning is only the breakfast room that is used for lunch & dinner with no atmosphere. Staff seem very pleasant & helpful but it did take two days to get the safe fixed. Hotel very convenient for river front but no bars or cafes open in the daytime. Plenty of food outlets & cafe in adjoining mall .
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Waterfront Hotel Sam, Guest Services / Front Office at The Waterfront Hotel
Responded 8 May 2022
Dear Patsyanne_11, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are sorry to hear about the room safe glitches you encountered and we apologize for the less than satisfactory experience you had. We taken note on your feedback and are committed to be more meticulous moving forward. Receiving feedback from our guests is essential for us to identify where we should do better and as such, we appreciate you taking the time to share your thoughts with us on your stay. We look forward for another opportunity to better serve you. Kind regards, Sam Group MarCom Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
3rd times staying at this hotel & its never disappointed me at all. Room is spacious & clean. Comfy bed & food so good. Easy access to all locations. Will come again to Kuching & stay at same hotel after this.
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from The Waterfront Hotel Tang, Guest Services / Front Office at The Waterfront Hotel
Responded 10 Apr 2022
Dear azelazmi, Thank you very much for your return to The Waterfront Hotel and for having taken the time to share about your most recent experience with us. We are more than grateful to receive your continuous support and we are delighted to hear of the excellent feedback again this round! It is heartwarming to know that you loved the services extended by our professional team and that you enjoyed the convenient location. Our team will be delighted to read your compliments on their hospitality. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that! We look forward to welcoming you back to The Waterfront Hotel soon! Kind regards, Sam Group MarCom Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$58 - US$73 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSarawakKuching
NUMBER OF ROOMS
208
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